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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

adidas Running vs Strava

adidas Running 4.8★ · Free to download 65
Winner Strava
Strava 4.8★ · Free + IAP 70

Strava has a slight edge over adidas Running due to its more robust tracking features and a larger, more engaging community, despite both apps facing recent issues with reliability and customer support.

Full reviews: adidas Running · Strava

Both adidas Running and Strava are popular fitness tracking apps with high lifetime ratings, but recent user reviews highlight significant issues in both, particularly regarding GPS accuracy, app reliability, and unresponsive customer support. Strava offers a more comprehensive experience for serious athletes with its community features, while adidas Running appeals to users motivated by brand rewards.

Head to head

Features edge: StravaR1R2R3R8
adidas Running adidas Running users appreciate the ease of use and the AdiClub points system for rewards and discounts, which motivates them to exercise R2R8R26R41. However, many users report issues with specific features like heart rate monitoring, calorie tracking, and GPS accuracy R1R10R13. There are also complaints about the app not displaying active exercise time, lacking support for certain devices like AirPods Pro 3 HR monitor, and limited challenges for activities other than running R3.
Strava Strava is praised for its comprehensive GPS tracking, detailed activity analysis, and community engagement features . Users like tracking shoe mileage and appreciate the motivation from the app . However, many users express frustration with the aggressive push for premium subscriptions, with pop-ups appearing frequently and some basic features being paywalled . There are requests for features like music playlists, live tracking of friends, and better multi-sport tracking .
Ease of Use tieR2R8R9R14
adidas Running adidas Running is generally considered easy to use, with some users calling it "very easy" R2R8R14. However, recent updates have introduced usability issues, such as the app freezing, difficulty connecting to social media, accidental pausing during workouts, and a less intuitive start button R9. Some users also find the app lacks advanced functions for experienced users .
Strava Strava is described as simple and intuitive by some users . However, a significant number of users find the app unintuitive and frustrating to navigate, requiring too many steps for basic information or activity logging . Recent updates have also caused UI issues, including broken screens, poor text contrast, and inconsistent dark mode .
Reliability tieR1R10R11R13
adidas Running adidas Running has numerous reliability issues, including GPS inaccuracy, failure to record activities, data deletion, and problems with syncing and logging points R1R11. Users also report frequent app crashes, especially when adding notes after a run, and issues with heart rate monitoring after updates R10R13.
Strava Strava also suffers from significant reliability problems, with users reporting recording issues where activities stop midway or times are inaccurate R61R79. The app frequently freezes on startup or after updates, becomes unusable, and experiences bugs like incorrect time stacking or club stats resetting . Connectivity issues with Apple Watch and other devices are also reported .
Price/Value edge: adidas RunningR8R26R31R41
adidas Running adidas Running is free to download and offers a rewards program (AdiClub points) that users find motivating, allowing them to redeem points for discounts or gifts R8R26R41R53. However, some users mention that premium features are now locked behind points, requiring them to use points to access features they previously had R31.
Strava Strava offers a free version, but many users are frustrated by the aggressive and constant push for its paid subscription, which costs around $80 per year . Users feel that too many basic features, including seeing best efforts or detailed analysis, are paywalled, making the free experience limited . Some users also report being charged for subscriptions they didn't intend to buy or having issues with free trials .
Support tieR4R34R40R55
adidas Running adidas Running users report significant difficulties with customer support. Many state that the support and feedback page is missing, making it impossible to report bugs or issues R4R34R40. Users also complain about technical issues with login and premium features going unresolved for months R55.
Strava Strava's customer support is widely criticized as atrocious and non-existent. Users report that the AI bot, "Miles," is unhelpful and closes chats, with no way to speak to a human R64. Paying subscribers are particularly frustrated by the lack of support for critical issues like subscription problems or app malfunctions .
Pick adidas Running if

You are motivated by brand rewards and discounts, prefer a simpler interface for basic activity tracking, and are an Adidas fan R8R26R53.

Pick Strava if

You are a serious athlete looking for detailed activity analysis, community engagement, and multi-sport tracking, and are willing to pay for a subscription to access advanced features .

Evidence note: Both apps have high lifetime ratings, but recent reviews for both are heavily skewed negative, indicating a decline in user satisfaction. Many issues cited are recent and affect core functionality, such as GPS accuracy and app stability. Customer support is a significant pain point for users of both apps.

Frequently asked

Which app has better GPS tracking?
Neither app consistently provides reliable GPS tracking, with both adidas Running and Strava users reporting issues like inaccurate distance recording, activities stopping midway, or random data points appearing on maps R1R37R61R79.
Is customer support responsive for these apps?
No, both adidas Running and Strava users report extremely poor and unresponsive customer support, with many unable to reach a human or get their issues resolved for extended periods R4R34R55R64.
Which app offers better value for money?
adidas Running offers better value for money as it is free to download and provides a motivating rewards program (AdiClub points) that can be redeemed for discounts and gifts, while Strava's free tier is heavily limited and its paid subscription, costing around $80 per year, is considered expensive and aggressively pushed by many users R8R26R41R53.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] adidas Running 2/5 · US GPS is trash: GPS was weak and didn’t record my first mile which was probably my fastest mile yet. Very frustrating. I’m not a super star athlete but I do want to see my improvement. Nike app wouldn’t do me like this.
  2. [R2] adidas Running 5/5 · US Easy: Very easy to use on all ages
  3. [R3] adidas Running 3/5 · US Recent App Change: The app no longer displays the active time spent exercising. It only shows the time of day while exercising, which is much less meaningful.
  4. [R8] adidas Running 5/5 · US Best running app: I love how easy it makes it to track your runs and how each mile gives you points that you can eventually redeem for stuff like percent offs or even whole gifts if you get enough points.
  5. [R9] adidas Running 3/5 · US Walker: There are still problems with this app. I cannot get to connect to FB like before. The pages freeze up if I tap on the symbol to connect to FB.
  6. [R14] adidas Running 5/5 · US Functional: Works great love!
  7. [R10] adidas Running 1/5 · US Heart rate display and tracking stopped working.: It is not the watch or the setup as I have used the app for years and not made changes and the heart rate is recorded and tracked in my apple health partner account. Unfortunately, this is a necessity for me and if it’s not going to display, I can’t use it.
  8. [R11] adidas Running 4/5 · US Stroke survivor Neil: The App is great, only complaint is after 4years of walking to get back to my best 1.8m/day ~460 miles of data was deleted without notification. Love to get it back to measure my progress.
  9. [R13] adidas Running 2/5 · US Loved it, but now I’m frustrated!: I loved using this app for all sorts of activities. I used to get my heart rate with my Apple Watch throughout my workouts, while simultaneously using my Bluetooth earbuds to listen to music. No if I use my earbuds, I don’t get the heart rate reading anymore. I only get it if I’m not using anything else connected to my phone via Bluetooth. Not sure if it’s becaus
  10. [R26] adidas Running 5/5 · US Adi Club revived my running streak: Adi Club challenges and reward points keep me engaged with my workout routine and the brand I love.
  11. [R31] adidas Running 1/5 · US Running: Running is a daily necessity for me so once I had trusted adidas adiClub that was it. I had no reservations until I was asked to use my adiClub point to access Premium and now have to see whether to ask Support daily to help integrate runs from other apps.
  12. [R41] adidas Running 5/5 · US Ability to earn points with running is a good incentive: Saw that it allowed earning points with running so I redownloaded - incentive is great! I like the one mile audio cues.
  13. [R4] adidas Running 2/5 · US The July 2026 30K goal is MIA: The July 2026 30K goal is MIA, and as luck would have it, so is the support and feedback page so this is the only place to report bugs.
  14. [R34] adidas Running 2/5 · US Support and some features disappeared: There is no longer an ability to report issues. Garmin activity is synced but the points stopped accumulating on 4/30/26 and 5/1/26. There is also no ability to upload a .gpx file anymore.
  15. [R40] adidas Running 1/5 · US Poorly designed: The app it not showing my progress in challenges but shows it outside. There is nowhere to report this glitch.
  16. [R55] adidas Running 1/5 · US Technical Issues: I’ve been having technical issues with my log in and premium features for about 5 months. And have yet to get any type of resolution from support.
  17. [R37] adidas Running 2/5 · US Not too happy: The app is loaded on my iPhone 17. It consistently becomes unreliable in measuring distance after I pass the 7 mile mark. Why? Very frustrating.
  18. [R61] Strava 1/5 · US Recording issues (Lies and deceit): Often times this app will begin recording my run and then will stop midway through for no reason whatsoever. Also the times are not entirely accurate when compared to the times an actual marathon will give you. Horrible.
  19. [R79] Strava 1/5 · US Overrated: This is THE most overrated app ever. I manually tracked a mile and Strava says 1 mile is about 0.8 miles. DON’T USE FOR HIKING!! I tracked two hikes on here, the first it didn’t add to hiking stats. The second the elevation gain was more than halved. You cannot change elevation either, so you’re stuck with whatever number they make up. Only get if you want a mile time faster than your r
  20. [R64] Strava 1/5 · US Atrocious customer support!: Their AI bot “Miles” has no ability to solve anything and closes chats with you. There is no way to talk to customer support. Even when the bot says someone will be in touch you just get an email saying they can’t help you. I am a paying subscriber and you are ducking answering any questions or actually helping me with the fact that you are letting another user in a di
  21. [R53] adidas Running 5/5 · US Best workout & lifestyle app!: Def motivates and en outages you to get out there and move! With a rewards programme that just makes sense. Highly recommend.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store