Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
The verdict on

adidas Running

60
User verdict / 100 High confidence Divided

The adidas Running app is generally well-regarded for its tracking capabilities and motivational features, but recent updates have introduced numerous bugs, connectivity issues with other devices, and problems with logging activities and points, leading to a decline in user satisfaction.

4.8★ lifetime (105,619) Free to download since 2009 by Adidas International Marketing B.V. updated 1.3 mo ago recent negative 30% 120 reviews across 4 regions
Activity Logging & Challenges App Stability & Performance Device Sync & Integration Login & Account Issues Feature Set & UI/UX Motivation & Community
5★240
4★45
3★30
2★30
1★105
recent reviews across 4 regions, vs the 4.8★ lifetime average

The adidas Running app offers robust activity tracking and motivational tools, including training plans and a community aspect. However, recent updates have led to significant issues such as activities not logging correctly, syncing problems with smartwatches, frequent app crashes, and login failures, frustrating many long-time users.

What users like

  • Effective for tracking various activities and progressR2R9R15R23
  • Offers training plans and motivational featuresR2R8R34R50
  • Integrates with the adidas loyalty program, allowing users to earn points for shoppingR37R49R54R56
  • GPS tracking is accurateR23R30R47

What users complain about

  • Activities and mileage often do not count towards challenges or overall progressR4R14R55R59
  • Frequent app crashes, especially when adding notes after an activityR27R28R29
  • Significant issues with logging in, registering, or recovering passwordsR19R20R39R43
  • Poor or inconsistent syncing with Garmin and Apple Watch, including missing data and delayed updatesR7R67R68R71
  • Missing or removed features, such as detailed pace graphs, music fade for voice coach, and specific interface languagesR18R62R72
  • Some basic features, like automatic pause or heart rate data, are locked behind a premium subscriptionR92R104R202R221
  • App can be slow to open or respond, with a splash screen video causing delaysR1R5
  • Lack of dark mode and an outdated, uninspiring interfaceR10R33
  • Customer support is difficult to reach or unhelpful, with broken links to support pagesR4R48R71R73

Latest update · v14.8.0

What the developer says changed (the verdict above weighs this against what reviewers report):

Just a little maintenance this time! Bug fixes and performance tweaks to keep your workouts running smooth.

Recurring themes

Activity Logging & Challenges negative
Many users report that their runs and activities are not being logged correctly, or that mileage isn't counting towards monthly challenges or personal records, which is a core function of the app. This issue seems to have started a few months ago and persists despite updates.R4R14R55R59
App Stability & Performance negative
Users frequently experience app crashes, especially when trying to add notes after a workout. There are also complaints about the app being slow to open due to a splash screen video and slow to respond to taps. The latest update notes mentioned 'bug fixes and performance tweaks' but reviews contradict this, indicating ongoing issues.R1R5R27R28
Device Sync & Integration negative
A significant number of reviews highlight problems with the app syncing with external devices like Garmin watches and Apple Watch. Activities are often not pulling through, or data like heart rate is missing, making the app less useful for those who track with wearables.R7R67R68R71
Login & Account Issues negative
Many users report being unable to log in, register, or recover their passwords, with the app frequently stating 'login failed' or not allowing email entry. This prevents users from accessing the app entirely.R19R20R39R43
Feature Set & UI/UX mixed
While some users praise the app's features and tracking, others lament the removal of previously available features like detailed pace graphs or specific interface languages. There are also requests for dark mode and better Apple Watch complications. Some feel basic features are paywalled.R10R18R17R33
Motivation & Community positive
Many users appreciate the app's ability to motivate them, help them set and achieve goals, and track their progress. The community aspect and earning points for adidas shopping are also strong motivators.R2R8R9R30

Who it's for

The adidas Running app is for individuals who want a free app to track their running and walking activities, enjoy motivational features like training plans, and appreciate earning loyalty points for adidas products R37R49. It's suitable for those who prioritize basic activity tracking and community engagement R50R54. Skip this app if you rely heavily on seamless integration with Garmin or Apple Watch, require consistent logging of activities for challenges, or need robust customer support for technical issues R4R68R71.

Evidence note: The recent reviews skew heavily negative, which contrasts with the high lifetime rating. Many positive reviews are brief or general, while negative reviews provide specific, recurring issues. The confidence in the negative points is high due to the sheer volume and consistency of similar complaints across multiple users and regions. The developer's notes about 'bug fixes and performance tweaks' are directly contradicted by numerous recent user reports of ongoing bugs and performance issues.

Frequently asked

Does the adidas Running app accurately track mileage and activities?
While some users report accurate GPS tracking R23R30, many recent reviews indicate that the app frequently fails to log mileage towards challenges or overall progress, even when activities are completed and recorded R4R14R55R59.
Are there issues with the adidas Running app syncing with smartwatches?
Yes, many users report significant and inconsistent problems with the app syncing with devices like Garmin and Apple Watch, leading to missing activities, delayed data, or incomplete telemetry such as heart rate monitoring R7R67R68R71.
Is the adidas Running app free, and what features require payment?
The app is free to download and offers basic tracking and motivational features R2R37. However, some features like automatic pause, detailed heart rate insights, and certain training plans are locked behind a premium subscription R92R104R202R221.
Does the adidas Running app have good customer support?
Based on recent reviews, customer support for the adidas Running app is poor, with users reporting difficulty reaching support, unhelpful responses, and broken links to support pages within the app and on the App Store R4R48R71R73.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] 5/5 · US Great running application: This application helps me with my training plans and breaks my own personal records
  2. [R9] 5/5 · US App: This app is great and it lets you track your progress even when your taking small steps
  3. [R15] 5/5 · US Excellent Tracking App!: Just recently downloaded the run tracker app and so far it’s been a great experience. Looking forward to growing within the app and community here.
  4. [R23] 5/5 · US The best app !!!: The distance tracker is on target, I compared it to a track marker..the daily tracking help you know it’s time to get busy….love the app …
  5. [R8] 5/5 · US Walk with me: Helps me push myself
  6. [R34] 5/5 · US Fantastic App: This is one of best workout app. It has too many good features for me to list. I highly recommend this app to anyone that wants to get more out of their workout!
  7. [R50] 5/5 · US Massy: I really enjoy the community and guidance of the app.
  8. [R37] 5/5 · US App usage: Love the app, very simple to use and love that you can track and earn points to shop!
  9. [R49] 5/5 · US Recommend: I love this app! Since I start tracking my workouts my performance has improved, it’s easy to use, practical because of the points you accumulate for shopping and you become part of a community.
  10. [R54] 5/5 · GB Excellent: This app is absolutely fantastic for anyone looking to stay motivated with running and exercise. It turns your workouts into something genuinely exciting by rewarding you for the effort you put in. Whether you’re going for a quick jog or pushing through a tough workout, the app keeps you engaged and encourages you to keep going. What really stands out is how it combines fitness with re
  11. [R56] 5/5 · GB Me: Best app ever but the adipoints are not enough
  12. [R30] 5/5 · US Great App: The app is fun and easy to use. Also helps push you in more ways than one. Love the accuracy of the gps!
  13. [R47] 5/5 · US Nice app!: I enjoy using the Run tracker for running and walking. I like that I get a summary at the end and can see a map of the route I went.
  14. [R4] 1/5 · US App doesn’t count mileage towards goals: It doesn’t matter if you track your run or walk in the app itself, or if it’s imported from my Garmin. The miles do not count towards the monthly goals of 15, 30 and 50 miles. This started happening a few months ago. I already contacted support, and they manually added the activities that I specifically sent screenshots of to that month’s totals, but it’s n
  15. [R14] 3/5 · US App not logging miles: I don’t know what has happened to this app, it use to work better then it does now. I put myself into challenges so I can compete with myself, but the app is not logging the mileage in the challenges. I never had this problem before and it’s very frustrating. This app all of sudden will not allow me to update my profile. It’s very frustrating.
  16. [R55] 4/5 · GB 15,30,50km challenges not updating: My monthly challenges are not updating all of a sudden I’ve done way more than the 15,30,50km but it won’t update to show I’ve done the miles even though my single activities add up to the to the challenges but it won’t show up so im unable to get the points for these challenges
  17. [R59] 3/5 · GB Can’t reach levels: I love this app but since reaching level 2, it’s impossible to progress. It doesn’t matter how many activities I do, my points just don’t go anywhere. For example, yesterday it said 968 points to level 3, I did my activities and today, instead of decreasing it’s gone up to 1120 points to level 3. It happens every time I look like I’m getting closer to level 3?!! This can’t be r
  18. [R27] 3/5 · US Used to be better, Still works mostly okay: Good for keeping track of activities. However, for about the past two or three months now, the app crashes, after entering activity notes. Which requires bringing up the activity and reentering your notes again. I have learned to copy my note to the clipboard and then paste it back after reopening the app. It no longer shows the weekly activity streak. T
  19. [R28] 1/5 · US App crashes as I’m logging: The past 2 runs i’ve done, the app crashes and wipes my run as soon as I go to log it. Doesn’t matter how well the app functions as long as it can’t perform it’s primary purpose. Switching to Nike
  20. [R29] 3/5 · US Good, not great: A lot that I like. Would be 5 star if it didn’t 1. add time even after I hit the pause and finish buttons and 2. Always crash while I’m adding notes after a run
  21. [R19] 1/5 · US Can’t login: Can’t even login, will prompt a login failed even when typed in the right email and password combination
  22. [R20] 1/5 · US FIX YOUR APP: can’t login, can’t register, can’t recover my password, CAN NOT DO NOTHING
  23. [R39] 1/5 · US App issues: Is this app still being updated? I’m unable to login using my Facebook login like I have in the past.
  24. [R43] 1/5 · US Buggy: Tried to sign up by app wont allow email entry.
  25. [R7] 1/5 · US Problema: No me deja configurar mi Apple Watch
  26. [R67] 3/5 · GB Slow to show activity: The app is great and I really like it. The problem is it can take nearly 24 hours before it syncs with my garmin to show any activity.
  27. [R68] 2/5 · GB Syncing with garmin stopped working: The app itself is good and I’ve been using it for quite sometime. However, recently after iOS update it’s stopped syncing with garmin connect which is a big pita since I track most of the runs on my watch anyway and the issue makes the app pretty much useless.
  28. [R71] 2/5 · GB Inconsistent tracking: Until around 2 weeks ago I would have given 5 stars. But am now finding it is missing activities from my Garmin on some days but not on other days. I tried finding how to flag this up and making contact by a WhatsApp message, and was told they couldn’t help and was given a link that then led me to an email who also replied to say it wasn’t anything to do with them. Disappoin
  29. [R18] 1/5 · US Missing interface language: After the update, the original Traditional Chinese interface disappeared.
  30. [R62] 3/5 · GB App is decent but some aspects are declining: Been using this app for years to track my runs and other activities and it’s been pretty good and reliable. But noticed recently some minor but useful features are no longer there. After you track a run you used to be able to swipe along the pace and elevation graph and see your exact pace at any given point. That doesn’t seem to work anymore. The op
  31. [R72] 3/5 · GB Language Removal: Absolutely disappointed that you removed certain languages, in this case Czech language. I cannot comprehend the need behind it. Utterly disappointing. Now, sadly my parents are forced to get another app which contains Czech language. It’s a pitty as they really enjoyed using your app. And I will support them and delete my account too.
  32. [R92] 3/5 · GB Strange thought process: I export the data automatically from garmin to the app, yet data such as max and average heart rate is locked behind premium, with no useful insights, makes the app pretty pointless if not to farm adidas points.
  33. [R104] 3/5 · GB This could be so good…: My wife has been raving about this for a while so I thought I’d give it a try ‘coz who doesn’t like exchanging their location data for free adidas points?? I’m running it in app and watch mode started it on the phone, big mistake as it doesn’t seem to auto activate any watch telemetry. Stop the workout, start it on the watch and it’s pretty good but why is there no live
  34. [R202] 3/5 · GB Elementary features require paid subscription: I have been using the swoosh running application for a few years and was interested to try an alternative. After installing the Adidas runtastic app I realised that recording PB times requires a premium subscription so the app was swiftly deleted.
  35. [R221] 3/5 · GB No automatic pause: The app is generally ok but: You should include automatic pause free of charge and not just in Premium as part of the transfer from runtastic. Also, sometimes I have to close and reopen the app several times before the activity will commence.
  36. [R1] 1/5 · US Splash screen: Can we disable the short video that makes the app takes 2 hours to open?
  37. [R5] 5/5 · US Now slow to respond: After the latest OS update, the app has become slow to respond when you tap the mode icon to switch exercises. Takes up to 4 seconds before it responds please correct this soon.
  38. [R10] 1/5 · US Boring,but has potential: No dark mode . Looks outdated, boring Not sporty at all. Doesn’t allow to send live location to others . . If there is it’s no where to be found . I looked at every tab on the app and nothing .
  39. [R33] 5/5 · US Add themes please !: Love the app, I’d love if they added dark/other themes. Way better than other running apps already though
  40. [R48] 2/5 · US App is great but they pulled the plug on support: I had been using runtastic for over 15 years now, it worked great. I now wanted to contact the support team for some issues within the app and I noticed the help and support section redirects to a nonexistent page. Even the link for app support in AppStore no longer works, don’t know why some would intentionally pull plug on such a nice app used by
  41. [R73] 1/5 · GB Like it But.: It’s like a lottery. One day your Zwift ride / walk / run recorded and you get points for rewards. Next day your Zwift ride recorded but you do not get points for it. Next day you get points.. you get me. I am tired of contacting support as half of the time they ignore you, considering you being stupid and not connecting Zwift/ Garmin correctly. So so underwhelming and disappointing.
  42. [R17] 5/5 · US Excellent features: The tracking mechanism is excellent and feature are outstanding

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store