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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Priceline vs Hopper

Priceline 4.8★ · Free to download 70
Winner Priceline
Hopper 4.8★ · Free to download 65

For users prioritizing consistent deals and a broader range of travel services, Priceline has a slight edge, despite some customer service and technical issues, while Hopper is better for those who prioritize ease of use and price tracking, but must be wary of hidden fees and unreliable bookings.

Full reviews: Priceline · Hopper

Priceline and Hopper both offer travel booking services, but user experiences diverge on reliability and customer support. Priceline is often praised for its deals and comprehensive offerings, though some users report booking errors and poor customer service. Hopper is lauded for its intuitive interface and price tracking, but faces significant criticism for hidden fees, booking inaccuracies, and unresponsive support.

Head to head

Deals and Pricing edge: PricelineR5R9R11R12
Priceline Priceline users frequently highlight finding great deals and low prices for hotels and car rentals, with some reporting savings of 1/3 the cost compared to booking directly R5R11. However, some long-time users and VIP members feel that deals are no longer as good, or that prices are similar to other platforms or even higher than usual R9R12R16. There are also complaints about prices being quoted before tax for international users .
Hopper Hopper is praised for finding amazing rates and deals on flights and hotels, with some users reporting significant savings . However, a major recurring complaint is that advertised deals are often unavailable when users try to book them . Users also report hidden resort fees and additional charges at hotels that were not included in the initial Hopper price .
Booking Reliability and Accuracy tieR1R13R15R19
Priceline Priceline users report issues with reservations not going through despite confirmations, double charges, and bookings for unavailable or incorrect accommodations R1R15R19R22. There are also instances of wrong flight times leading to missed flights R13 and agents canceling reservations without authorization . Some users find descriptions inaccurate .
Hopper Hopper users frequently experience issues with bookings, including advertised deals being unavailable , successful bookings not being recognized by airlines or hotels , and incorrect room types or dates being booked . There are also reports of flights booked with luggage not including it , and hotels being booked in different cities than searched . Some users even report being scammed with no booking existing upon arrival .
Ease of Use edge: HopperR2R3R10R20
Priceline Many Priceline users find the app easy to navigate, user-friendly, and simple for finding and booking hotels and rental cars R2R26. However, some users report bugs like searches not saving, defaulting to two adults, or showing unavailable hotels R3. Other complaints include difficulty changing email addresses R10, inability to book multi-city flights R20, and a confusing process for changing reservations . International users also note issues with currency display .
Hopper Hopper is often praised for its ease of use, simple interface, and efficiency in booking flights and hotels . The price watch feature is also highlighted as helpful . Conversely, some users find the app useless due to poor search filters and arbitrary rating systems . There are also reports of app errors during booking and issues with forced logins for international users .
Customer Service and Support edge: PricelineR1R7R8R13
Priceline Priceline's customer service receives significant criticism for being unhelpful, difficult to reach, and hiding behind AI responses R7R17R46R49. Users report issues with refunds R7, inability to resolve booking problems R1R13R46, and unresponsiveness . Some users, however, have had positive experiences, finding agents helpful R8.
Hopper Hopper's customer service is a major pain point for users, with numerous complaints about it being terrible, useless, and unresponsive . Users report long hold times, agents blaming them for issues, and difficulty reaching human support . The AI chatbot is also criticized for providing misleading information . Refund issues are common, with users waiting weeks or being unable to get their money back .
Features and Functionality edge: PricelineR2R3R6R10
Priceline Priceline offers booking for hotels, rental cars, and flights, with some users appreciating the ability to compare options R2. Perks and repeat discounts are mentioned . However, users desire features like saving searches properly R3, multi-city flight booking R20, and a better rewards program R6. The app also has bugs like double charging R15 and issues with changing email addresses R10.
Hopper Hopper is known for its price prediction feature, though some users find it inaccurate or useless . The app allows tracking prices to book at the best time . However, users report issues with bogus offers that are unavailable , and the app sometimes gets the location wrong for hotels . There are also complaints about a customer service fee and an added tip within the app .
Pick Priceline if

You frequently book hotels and rental cars and prioritize potentially significant savings, even if it means navigating occasional app bugs or dealing with customer service challenges R5R26. You value a platform that offers a broad range of travel services and loyalty perks R2.

Pick Hopper if

You are primarily looking for an easy-to-use app with a good interface for finding flights and hotels, and you appreciate features like price tracking . You are willing to be vigilant about checking final prices and booking details to avoid hidden fees or booking inaccuracies .

Evidence note: Both apps have a significant number of negative reviews regarding booking reliability and customer service, which skews recent sentiment despite high lifetime ratings. Hopper's negative reviews are particularly focused on hidden fees and unresolvable booking issues, often involving significant financial loss and poor support.

Frequently asked

Do Priceline and Hopper offer good deals?
Priceline users frequently report finding great deals and savings, sometimes up to 1/3 the cost of direct booking, especially for hotels and car rentals R5R26. Hopper is also praised for amazing rates on flights and hotels, with some users finding flights for as low as $19 one way . However, both apps have users who report that deals are not always as good as advertised or that prices are comparable to other platforms R9R16.
How reliable are bookings made through Priceline and Hopper?
Booking reliability is a significant concern for both apps; Priceline users report issues like reservations not going through, double charges, and incorrect or unavailable accommodations R1R15R22R49. Hopper users also experience frequent problems, including advertised deals not being available, bookings not being recognized by providers, and incorrect room types or dates .
What is the customer service like for Priceline and Hopper?
Both Priceline and Hopper receive substantial criticism for their customer service; Priceline users describe it as unhelpful, difficult to reach, and relying on AI responses for serious issues R7R17R46R56. Hopper's customer service is widely reported as terrible, unresponsive, and difficult to reach, with users experiencing long hold times, misleading AI chatbots, and significant challenges in getting refunds .

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R5] Priceline 5/5 · US Great app for great deals: Great hotel and car rental prices
  2. [R9] Priceline 3/5 · US Booking: Prices are still higher than usual
  3. [R11] Priceline 5/5 · US I can’t believe it.!!!!: Wow so I decided to book for my birthday week on Sep 4th and these prices are amazing. I had to book right away.!!!! You will never go wrong with Priceline. 💕
  4. [R12] Priceline 3/5 · US Terrible Rates: The prices are only a couple bucks lower than the hotels no savings really not even for VIP
  5. [R1] Priceline 1/5 · US Never again: Got a confirmation email and had an active reservation posted to my account when the reservation never actually went through. Got a full refund but this app put me in a bad situation as a solo female travelers never again
  6. [R13] Priceline 1/5 · US Never use: Never use Priceline, I paid for a flight for my wife and I to go to Hawaii and they gave us the wrong take off time; we missed our flight by 3 hours and their customer service did nothing to help out.
  7. [R15] Priceline 3/5 · US Bugs in the APP: On May 29th, I wanted to book a hotel using your app, which I regularly use. During the booking, the app gave an error, and I had to repeat the process a second time. Afterward, I noticed I was charged twice from my card for two rooms at the same hotel. I canceled one transaction and was calm, sure that the second transaction went through. Today, upon arriving at the hotel, I disc
  8. [R19] Priceline 1/5 · US The hotel room was overflowing with smell.: I book a night stay with parking. When I got to the hotel room it had an off smell. Then when we couldn’t get the lock to lock they came in the room and told us that had to lift the door. Then told us we didn’t have parking and we wanted to pay extra at last minute we could. So had to find seven day cruise parking last minute. I felt like Priceline stole
  9. [R2] Priceline 5/5 · US Virginia Beach: It’s an easy platform to book hotels and get rental cars. I’ve been using price line for many years. It’s very convenient to compare to other booking platforms.
  10. [R3] Priceline 3/5 · US Good app, but needs upgrades: Doesn’t save searches properly. Defaults to 2 adults when booking the hotel. Sometimes you get hotel unavailable error when trying to book, even though initially shown as available
  11. [R10] Priceline 2/5 · US Won’t Allow Me To Change Email: I’ve been a long time Priceline User with Gold Status and I’ve recently changed my email address, the only way to change it with Priceline is to open a new account and lose my account history and status. Unacceptable in this day and age.
  12. [R20] Priceline 4/5 · US Multi-City Flights: I very much appreciate your app but wonder if there is a way to book multi city flights. I figure there must be but I just cannot find it.
  13. [R7] Priceline 1/5 · US Booking: After using Priceline for many bookings over many years adding up to thousands of dollars, PRICELINE was unwilling to cancel/ refund a car rental that was pre-paid and was not used . I find their customer service to be useless hiding behind AI responses.
  14. [R8] Priceline 5/5 · US They’re for me when I need them.: I’ve been using Priceline for several years now and they have always been there for me when I needed them. Thank you so much and keep up the great work. I appreciate everything you do for me and my family.
  15. [R6] Priceline 3/5 · US Hotel rooms: Need to go back to stay so many nights get a free one give points
  16. [R16] Priceline 1/5 · US no more deals: ive been a member for so long a vip one i only use this to book and it usually gives me deals and now when i was booking all of sudden it told me it went up by 48 dollars before i could check out that is crazy
  17. [R26] Priceline 5/5 · US A+ Every Time: I absolutely love how this app works. Very user-friendly, especially for those who don’t travel or vacation as often as most. After researching several hotels for Dallas, Texas, and becoming extremely overwhelmed used my Priceline app to find amazing prices. I called several hotels in the Dallas Fort Worth area just to compare pricing and found Priceline to be 1/3 the cost of callin
  18. [R22] Priceline 1/5 · US Worst app ever: I booked a hotel with them only to be pointed to a building that has been burned down and not operational. They also charged me a no show fee.... i will never use this app again.
  19. [R49] Priceline 1/5 · US Don’t book/scam: I booked 2 rooms with different booking numbers and paid with 2 cards for Hardrock Punta Cana but once we get there, Priceline only get us 1 room!!! Very hard to deal with their customer service on the phone! Took me a lot of hours each day to find out what happened but to my disappointment, nobody can explain clearly! Got another room instead and pay the outright high price since
  20. [R17] Priceline 4/5 · US Bad customer service: Honestly, if you have to call customer service, good luck with that they do not help
  21. [R46] Priceline 1/5 · US Bait-and-Switch Scam & Abysmal Customer Service, Avoid at All Costs!: I booked and paid for a rental car through Priceline, but when I arrived to pick it up, the car was completely unavailable. When I contacted Priceline’s customer service to resolve this breach of contract, the representatives were incredibly rude, hostile, and utterly unhelpful. They refused to provide a solution or take respon
  22. [R56] Priceline 1/5 · US Disaster: When all is well they just take their share and go away. When problem (serious one) happens they say we can’t contact hotel so do whatever you want. Disaster - avoid at all costs

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store