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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Priceline vs Expedia

Priceline 4.8★ · Free to download 70
Winner Priceline
Expedia 4.8★ · Free + IAP 65

Priceline has a slight edge for users prioritizing potential deep discounts and a straightforward booking process, while Expedia is better suited for those who value a wider range of travel options and a more established platform, despite its occasional technical issues.

Full reviews: Priceline · Expedia

Priceline and Expedia both offer travel booking services, with Priceline often praised for its deep discounts on hotels and car rentals, though it faces criticism for customer service and booking reliability. Expedia, while also providing deals, struggles with app performance and customer support, but is a long-standing, comprehensive platform.

Head to head

Features & Deals edge: PricelineR5R6R9R11
Priceline Priceline users frequently highlight the app for its 'amazing prices' and 'best deals' on hotels and car rentals, with some claiming savings of 1/3 the cost compared to direct hotel bookings R5R11R14R23. However, some long-time VIP members report a decline in deals and prices being similar to other platforms or even increasing before checkout R9. There are also requests for features like multi-city flight booking and better reward programs R6.
Expedia Expedia is generally seen as a comprehensive platform for booking hotels, flights, and activities, with users appreciating its ability to find 'cheapest options' and trust in its offerings . However, some users express disappointment with the lack of discounts and specific booking options like half-board for hotels . There are also complaints about 'bait and switch' tactics leading to tripled rates .
Ease of Use & Reliability tieR2R3R4R10
Priceline Many Priceline users find the app 'easy to navigate,' 'quick and easy,' and 'super simple' for finding and pricing hotels R2. However, there are significant complaints about software bugs, such as not saving searches, defaulting to incorrect numbers of adults, 'hotel unavailable' errors, and double charges R3R15. Users also report difficulty changing email addresses and issues with reservation changes R4R10.
Expedia Expedia is often described as 'easy booking' and a 'go to travel companion' by long-term users . Conversely, a major recurring issue is the app freezing, lagging, or spinning during searches, making it unusable for some R76R78. Users also report issues with map view not working, unasked-for notifications, and difficulty changing email addresses .
Customer Service & Support tieR1R7R13R15
Priceline Priceline's customer service receives widespread negative feedback. Users describe it as 'useless hiding behind AI responses,' 'bad customer service,' and unhelpful R7R17. Specific issues include agents canceling reservations without authorization, failure to resolve booking errors, and refusal to refund pre-paid services or incorrect charges R1R7R13R15.
Expedia Expedia's customer service is also a major point of contention, with users calling it 'awful,' 'no support,' and stating that agents 'never give help' R64R67. Similar to Priceline, users report being stuck in situations without assistance, being referred back and forth between Expedia and hotels, and issues with refunds or credits R64. The AI bot is criticized for offering no solutions .
Transparency & Accuracy tieR1R15R18R22
Priceline Priceline faces criticism for misleading pricing, such as quoting prices before tax for international users R18. There are also complaints about inaccurate descriptions of hotels and rental car fees not being fully accounted for . Some users feel scammed by 'Express Deals' delivering the cheapest options consistently or by reservations not going through despite confirmations R1R15R22.
Expedia Expedia users report issues with misleading travel insurance policies where claims are denied on technicalities . There are also instances of mismatched photos and descriptions , and hotels being informed of incorrect guest numbers . Some users experienced 'random charges' on their credit cards without clear explanation .
Pick Priceline if

You are primarily looking for potentially significant discounts on hotels and car rentals and are comfortable with a less robust customer service experience if issues arise R5R11R14R23. You appreciate a simple, user-friendly interface for basic bookings R2.

Pick Expedia if

You prefer a platform with a wider range of travel options beyond just hotels and cars, including flights and activities . You are a long-time user who values a steady, established service, despite occasional app performance issues and customer service challenges .

Evidence note: Both apps have a high volume of negative recent reviews, particularly concerning customer service and booking reliability, despite their high lifetime ratings. The free-to-download nature of both apps means a broad user base, including those who may encounter friction with free-tier limitations or general booking complexities. The evidence for customer service issues is particularly strong and consistent across both platforms.

Frequently asked

Which app offers better deals on hotels and car rentals?
Priceline is frequently praised by users for offering 'amazing prices' and 'best deals' on hotels and car rentals, with some reporting savings of up to 1/3 the cost compared to booking directly R5R11R14R23.
Do these apps have good customer service?
Both Priceline and Expedia receive widespread negative feedback regarding their customer service, with users describing it as 'useless,' 'awful,' and unhelpful, often citing issues with AI responses and lack of resolution for booking problems R7R17R64R67.
Are there common technical issues with either app?
Yes, Priceline users report bugs like searches not saving, incorrect default adult numbers, double charges, and 'hotel unavailable' errors R3R15. Expedia users frequently experience the app freezing, lagging, or spinning during searches, making it unusable at times R76R78.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R5] Priceline 5/5 · US Great app for great deals: Great hotel and car rental prices
  2. [R6] Priceline 3/5 · US Hotel rooms: Need to go back to stay so many nights get a free one give points
  3. [R9] Priceline 3/5 · US Booking: Prices are still higher than usual
  4. [R11] Priceline 5/5 · US I can’t believe it.!!!!: Wow so I decided to book for my birthday week on Sep 4th and these prices are amazing. I had to book right away.!!!! You will never go wrong with Priceline. 💕
  5. [R2] Priceline 5/5 · US Virginia Beach: It’s an easy platform to book hotels and get rental cars. I’ve been using price line for many years. It’s very convenient to compare to other booking platforms.
  6. [R3] Priceline 3/5 · US Good app, but needs upgrades: Doesn’t save searches properly. Defaults to 2 adults when booking the hotel. Sometimes you get hotel unavailable error when trying to book, even though initially shown as available
  7. [R4] Priceline 2/5 · US Typo date can not change!: Bad software designed
  8. [R10] Priceline 2/5 · US Won’t Allow Me To Change Email: I’ve been a long time Priceline User with Gold Status and I’ve recently changed my email address, the only way to change it with Priceline is to open a new account and lose my account history and status. Unacceptable in this day and age.
  9. [R1] Priceline 1/5 · US Never again: Got a confirmation email and had an active reservation posted to my account when the reservation never actually went through. Got a full refund but this app put me in a bad situation as a solo female travelers never again
  10. [R7] Priceline 1/5 · US Booking: After using Priceline for many bookings over many years adding up to thousands of dollars, PRICELINE was unwilling to cancel/ refund a car rental that was pre-paid and was not used . I find their customer service to be useless hiding behind AI responses.
  11. [R13] Priceline 1/5 · US Never use: Never use Priceline, I paid for a flight for my wife and I to go to Hawaii and they gave us the wrong take off time; we missed our flight by 3 hours and their customer service did nothing to help out.
  12. [R15] Priceline 3/5 · US Bugs in the APP: On May 29th, I wanted to book a hotel using your app, which I regularly use. During the booking, the app gave an error, and I had to repeat the process a second time. Afterward, I noticed I was charged twice from my card for two rooms at the same hotel. I canceled one transaction and was calm, sure that the second transaction went through. Today, upon arriving at the hotel, I disc
  13. [R18] Priceline 3/5 · GB Misleading: Quoting prices before tax. We’re not Americans. We include tax. Costs ended up the same as booking.com.
  14. [R22] Priceline 1/5 · US Worst app ever: I booked a hotel with them only to be pointed to a building that has been burned down and not operational. They also charged me a no show fee.... i will never use this app again.
  15. [R14] Priceline 5/5 · US True Savings: Saving a lot of money on this app, pls use it. Thank you team.
  16. [R23] Priceline 5/5 · US Great Deals: If you don’t have the Priceline app, you were missing out… They have the best deals lowest prices and offer perks for your stays! Definitely I must have if you wanna travel or someone on local looking for a decent price nine or two getaway
  17. [R17] Priceline 4/5 · US Bad customer service: Honestly, if you have to call customer service, good luck with that they do not help
  18. [R64] Expedia 1/5 · US DONT DO IT: Awful customer service. Book directly through the airline and resort. Had a trip totally derailed 2 years ago, and have received zero credit, apologies or compensation. Would give zero stars if I could. Never using again going forward.
  19. [R67] Expedia 1/5 · US No saben solucionar los problemas: Espera sentado so necesitas ayuda de ellos, nunca te la van a dar.
  20. [R76] Expedia 1/5 · US Froze: After the latest update, no longer works. Can’t look up my trip. Update: still not working after reinstalling App.
  21. [R78] Expedia 3/5 · US App just spinning while searching: I can use the app to search, I can use the website though. I use the app just for booking info and the website for searching for my travel.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store