Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Priceline vs Hotels.com

Priceline 4.8★ · Free to download 75
Winner Priceline
Hotels.com 4.8★ · Free to download 70

Priceline has a slight edge due to its consistent user reports of good deals and a more user-friendly experience, despite both apps facing similar customer service and booking accuracy issues.

Full reviews: Priceline · Hotels.com

Priceline and Hotels.com both offer travel booking, but Priceline is often praised for its deals and ease of use, while Hotels.com struggles with app performance and customer support. Both platforms receive criticism for booking inaccuracies and poor customer service.

Head to head

Deals & Pricing edge: PricelineR5R9R11R12
Priceline Priceline users frequently highlight finding 'amazing prices' and 'great deals,' with some claiming savings of 1/3 the cost compared to booking directly R5R11R23. However, some VIP members report no significant savings compared to non-members or other sites, and express frustration over prices increasing before checkout or being higher than usual R9R12R16R25. There are also complaints about prices being quoted before tax, making final costs similar to competitors .
Hotels.com Hotels.com users appreciate finding 'great deals' and saving money, with some mentioning getting free hotel stays through their rewards program . Conversely, many users complain about 'not upfront pricing,' with hidden fees for parking, WiFi, and large credit card holds making the final cost significantly higher than advertised . Some also find the app's prices 'way over priced' and not competitive .
Ease of Use & App Performance edge: PricelineR2R3R4R10
Priceline Priceline is generally described as an 'easy platform to book hotels and get rental cars,' 'user-friendly,' and 'quick and easy to navigate' R2. However, some users report bugs like searches not saving, defaulting to two adults, 'hotel unavailable' errors, and issues with changing email addresses R3R4R10R15. One user found the app 'SO DIFFICULT TO USE' and confusing for making changes .
Hotels.com Hotels.com users find the app 'seamless and convenient' for finding locations and making reservations . However, many recent reviews highlight significant app performance issues, including crashing on map view, being 'slow,' and search failures . Users also report problems logging in after updates and missing booking history .
Reliability & Booking Accuracy tieR1R13R15R19
Priceline Priceline has numerous reports of booking issues, including reservations not going through despite confirmation, double charges, incorrect flight times, and being directed to non-existent or burned-down hotels R1R13R15R22. Users also mention inaccurate descriptions and issues with rental car bookings not accounting for all fees R19.
Hotels.com Hotels.com also faces reliability concerns, with users reporting being sent to abandoned hotels and issues with insurance refunds . There are complaints about hotels not being ready despite being empty, and issues with rooms not matching expectations or being in poor condition . Some users also report issues with their rewards credits disappearing .
Customer Service & Support tieR7R17R28R31
Priceline Priceline's customer service receives significant criticism, with users calling it 'useless,' 'horrible,' and unhelpful, often hiding behind AI responses R7R17R28. Issues include agents canceling reservations without authorization, refusing refunds for unused bookings or accidental wrong dates, and being difficult to reach or resolve problems R7R28R31.
Hotels.com Hotels.com users frequently express frustration over the 'lack of phone support' and inability to speak to a 'live agent,' with many reporting only chat bot interactions R70. This makes it 'very difficult to make changes' or resolve issues like accidental wrong day bookings, leading to lost payments R70.
Rewards & Loyalty Programs tieR16R23R25R53
Priceline Priceline users appreciate 'repeat discounts and rewards' and 'perks for your stays' R53R23. However, some VIP members feel there are 'no more deals' and that the prices are the same as for non-members, questioning the value of their status R16R25. There's also a suggestion for more substantial rewards for frequent bookers, like free nights at nice hotels .
Hotels.com Hotels.com offers a rewards program where users can earn free nights . However, multiple users report issues with their credits disappearing before they can redeem a free night . There are also complaints about rewards expiring and the program changing . Some users are also annoyed that promotional codes from other agents are no longer accepted .
Pick Priceline if

You prioritize finding potentially significant deals on hotels and car rentals and appreciate a generally easy-to-navigate app for booking R5R11.

Pick Hotels.com if

You are primarily looking for hotel bookings and value a wide selection, and are comfortable dealing with potential app performance issues and limited human customer service .

Evidence note: Both apps have a high volume of reviews, but recent negative reviews for both platforms heavily skew towards customer service and booking accuracy issues. Many positive reviews for both apps are very general and lack specific details.

Frequently asked

Do Priceline and Hotels.com offer good deals?
Priceline users frequently report finding 'amazing prices' and 'great deals,' with some claiming savings of 1/3 the cost compared to booking directly R5R11. Hotels.com users also find 'great deals' and mention saving money, sometimes earning free hotel stays . However, both platforms have users who report prices being higher than expected or not offering significant savings R9R12.
How is customer service for Priceline and Hotels.com?
Both Priceline and Hotels.com receive significant criticism for their customer service. Priceline users describe support as 'useless,' 'horrible,' and often relying on AI responses, making it difficult to resolve issues like cancellations or booking errors R7R17R54. Hotels.com users frequently complain about a 'lack of phone support' and the inability to speak to a 'live agent,' often being directed to chat bots R70.
Are there issues with booking accuracy on these apps?
Yes, both apps have reported issues with booking accuracy. Priceline users experienced reservations not going through, double charges, incorrect flight times, and being directed to non-existent or burned-down hotels R1R13R15R22. Hotels.com users also reported being sent to abandoned hotels and issues with rooms not matching expectations or being in poor condition upon arrival .

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R5] Priceline 5/5 · US Great app for great deals: Great hotel and car rental prices
  2. [R9] Priceline 3/5 · US Booking: Prices are still higher than usual
  3. [R11] Priceline 5/5 · US I can’t believe it.!!!!: Wow so I decided to book for my birthday week on Sep 4th and these prices are amazing. I had to book right away.!!!! You will never go wrong with Priceline. 💕
  4. [R12] Priceline 3/5 · US Terrible Rates: The prices are only a couple bucks lower than the hotels no savings really not even for VIP
  5. [R2] Priceline 5/5 · US Virginia Beach: It’s an easy platform to book hotels and get rental cars. I’ve been using price line for many years. It’s very convenient to compare to other booking platforms.
  6. [R3] Priceline 3/5 · US Good app, but needs upgrades: Doesn’t save searches properly. Defaults to 2 adults when booking the hotel. Sometimes you get hotel unavailable error when trying to book, even though initially shown as available
  7. [R4] Priceline 2/5 · US Typo date can not change!: Bad software designed
  8. [R10] Priceline 2/5 · US Won’t Allow Me To Change Email: I’ve been a long time Priceline User with Gold Status and I’ve recently changed my email address, the only way to change it with Priceline is to open a new account and lose my account history and status. Unacceptable in this day and age.
  9. [R1] Priceline 1/5 · US Never again: Got a confirmation email and had an active reservation posted to my account when the reservation never actually went through. Got a full refund but this app put me in a bad situation as a solo female travelers never again
  10. [R13] Priceline 1/5 · US Never use: Never use Priceline, I paid for a flight for my wife and I to go to Hawaii and they gave us the wrong take off time; we missed our flight by 3 hours and their customer service did nothing to help out.
  11. [R15] Priceline 3/5 · US Bugs in the APP: On May 29th, I wanted to book a hotel using your app, which I regularly use. During the booking, the app gave an error, and I had to repeat the process a second time. Afterward, I noticed I was charged twice from my card for two rooms at the same hotel. I canceled one transaction and was calm, sure that the second transaction went through. Today, upon arriving at the hotel, I disc
  12. [R19] Priceline 1/5 · US The hotel room was overflowing with smell.: I book a night stay with parking. When I got to the hotel room it had an off smell. Then when we couldn’t get the lock to lock they came in the room and told us that had to lift the door. Then told us we didn’t have parking and we wanted to pay extra at last minute we could. So had to find seven day cruise parking last minute. I felt like Priceline stole
  13. [R7] Priceline 1/5 · US Booking: After using Priceline for many bookings over many years adding up to thousands of dollars, PRICELINE was unwilling to cancel/ refund a car rental that was pre-paid and was not used . I find their customer service to be useless hiding behind AI responses.
  14. [R17] Priceline 4/5 · US Bad customer service: Honestly, if you have to call customer service, good luck with that they do not help
  15. [R28] Priceline 1/5 · US Horrible experience: One of your agents canceled my reservation today, July 10 at 9 AM that I never authorize so I’m sitting in a hotel just the pod trying to get a room again was given a code to get a discount that’s not working or going through. I think Priceline you are horrible. You’re horrible when I get finished. Trust me everyone will know just how horrible you are and guess what you’ll be
  16. [R31] Priceline 1/5 · US Refund problem: Refund problem Booked on May 26, 2026, then cancelled the next morning. They refunded the ticket price but not the seat charge.
  17. [R16] Priceline 1/5 · US no more deals: ive been a member for so long a vip one i only use this to book and it usually gives me deals and now when i was booking all of sudden it told me it went up by 48 dollars before i could check out that is crazy
  18. [R23] Priceline 5/5 · US Great Deals: If you don’t have the Priceline app, you were missing out… They have the best deals lowest prices and offer perks for your stays! Definitely I must have if you wanna travel or someone on local looking for a decent price nine or two getaway
  19. [R25] Priceline 1/5 · US Scum.: I have tested the prices, same day, same time, same location, same number of nights with someone who doesn’t have Priceline, the prices are the same my account. I am a VVIP platinum member.
  20. [R53] Priceline 5/5 · US The Priceline is the rightline: Priceline never fails me whenever I need a good deal. I love the app and the ability to compare all my options. Added bonus of repeat discounts and rewards. The prices are updated constantly consistent with availability. I recommend traveling right with Priceline in your hand.
  21. [R54] Priceline 1/5 · US Total Nightmare: Double Charged and Scammed!: Avoid Priceline at all costs! Their customer service is an absolute joke. Due to their agonizingly slow response to a simple cancellation request, I was forced to double-book a last-minute hotel. The support agents repeatedly lied to my face, assuring me they would handle the cancellation and issue a full refund. They did nothing. I ended up paying twi
  22. [R70] Hotels.com 1/5 · US AI: You will never be able to speak to a live agent, which makes it very difficult to make changes to your itinerary
  23. [R22] Priceline 1/5 · US Worst app ever: I booked a hotel with them only to be pointed to a building that has been burned down and not operational. They also charged me a no show fee.... i will never use this app again.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store