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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Priceline vs Travelocity Hotels & Flights

Priceline 4.8★ · Free to download 70
Winner Priceline
Travelocity Hotels & Flights 4.8★ · Free to download 65

Priceline has a slight edge due to its consistently praised deals and generally user-friendly interface, despite some significant customer service and booking issues, while Travelocity struggles with app stability and similar customer service complaints.

Full reviews: Priceline · Travelocity Hotels & Flights

Priceline is often lauded for its great deals and ease of use, though users report issues with customer service and occasional booking errors. Travelocity also offers good prices but is plagued by app instability and poor customer support, making Priceline a slightly more reliable choice for finding travel deals.

Head to head

Deals & Pricing edge: PricelineR2R5R9R11
Priceline Many Priceline users consistently praise the app for offering great deals, low prices, and significant savings on hotels and car rentals, sometimes finding prices 1/3 lower than direct bookings R2R5R11. However, some VIP members and long-time users report that deals are no longer as good, prices can increase before checkout, or are only slightly lower than direct bookings R9R16R25.
Travelocity Hotels & Flights Travelocity users frequently highlight finding great prices and affordable options for flights and hotels . Some users, however, experienced prices going up during the booking process or found that prices were not significantly lower than other options R61.
Ease of Use & App Functionality edge: PricelineR2R3R4R10
Priceline Priceline is generally described as an easy, simple, and user-friendly platform for booking hotels and rental cars, with quick navigation and clear pricing R2R26. However, several users report significant app bugs, such as not saving searches, defaulting to 2 adults, hotel unavailable errors, inability to change dates, double charging, and difficulty changing email addresses R3R4R10R15. Some international users also note issues with currency display and US-centric address requirements .
Travelocity Hotels & Flights Travelocity is praised for being easy to use for booking flights, hotels, and packages, with some users highlighting its accessibility for screen readers . A major recurring complaint, however, is severe app instability, with the app crashing, freezing, going blank, or not loading reservations across various Apple devices R64R82. Some users also report frustrating booking processes where prices change or options are unavailable R61.
Reliability & Booking Accuracy tieR1R8R13R15
Priceline Priceline has a mixed record on reliability. While some users have had consistently positive experiences with bookings being spot on R8, others report significant issues including reservations not going through despite confirmation, wrong flight times, double charges, bookings for burned-down hotels, and inaccurate descriptions R1R13R15.
Travelocity Hotels & Flights Travelocity's reliability is also inconsistent. While many users report seamless bookings and spot-on experiences , there are numerous complaints about bookings being incorrect, such as being sent to the wrong hotel branch or an off-airport rental car location . Some users also report issues with the site not recognizing their bookings or an inability to access itineraries .
Customer Service & Support tieR7R13R17R28
Priceline Priceline's customer service receives overwhelmingly negative feedback. Users describe it as useless, hiding behind AI, unhelpful, rude, hostile, and unresponsive R7R17R28. Specific complaints include refusal to cancel or refund pre-paid car rentals, lack of assistance for missed flights due to incorrect times, and issues with unauthorized cancellations or refund problems R7R13R28.
Travelocity Hotels & Flights Travelocity's customer service is also a frequent source of frustration. Users report horrendous experiences with agents who are difficult to understand, refuse refunds for accidental bookings, charge excessive fees for changes, or cancel flights without authorization R70. Some users also mention issues with virtual agents not working or being unable to reach anyone for assistance .
Rewards & Loyalty Programs edge: PricelineR6R10R16R25
Priceline Priceline users appreciate repeat discounts and rewards . However, some long-time VIP and Gold Status members express dissatisfaction with the lack of significant deals or perks, the inability to transfer status to a new email, and a desire for more substantial rewards like free hotel nights R6R10R16R25.
Travelocity Hotels & Flights Travelocity users are reminded to become members to receive points for trips . There isn't extensive feedback on the quality or impact of their rewards program, though some users mention having credits from canceled flights R70.
Pick Priceline if

You prioritize finding good deals on hotels and car rentals and are comfortable navigating potential app glitches or dealing with customer service challenges if they arise R5R11R26.

Pick Travelocity Hotels & Flights if

You are a long-time user of Travelocity and value its historical reliability for international air travel and packages, provided you can tolerate recent app stability issues .

Evidence note: Both apps are free to download, so there is no free-vs-paid asymmetry. Reviews for both apps show a mix of positive experiences with deals and ease of use, alongside significant negative feedback regarding customer service and app functionality. The higher lifetime rating for Priceline (4.82505 vs 4.77227) is reflected in its slight edge, particularly in consistent deal perception and generally better app stability compared to Travelocity's recent severe crashing issues.

Frequently asked

Which app offers better deals on hotels and flights?
Priceline is frequently praised for offering great deals and low prices on hotels and car rentals, with some users reporting savings of up to 1/3 the cost of direct bookings R5R11R26. Travelocity also offers good prices, but some users report prices increasing during the booking process R61.
Are there common issues with app functionality for either Priceline or Travelocity?
Priceline users report occasional bugs like searches not saving, default settings issues, and errors during booking R3R15, while Travelocity users frequently experience severe app crashing, freezing, and inability to load content across various Apple devices R64R82.
How is customer service for Priceline and Travelocity?
Both Priceline and Travelocity receive overwhelmingly negative feedback for their customer service, with users describing agents as unhelpful, rude, and difficult to reach, often refusing refunds or making booking errors worse R7R17R54R70.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] Priceline 5/5 · US Virginia Beach: It’s an easy platform to book hotels and get rental cars. I’ve been using price line for many years. It’s very convenient to compare to other booking platforms.
  2. [R5] Priceline 5/5 · US Great app for great deals: Great hotel and car rental prices
  3. [R9] Priceline 3/5 · US Booking: Prices are still higher than usual
  4. [R11] Priceline 5/5 · US I can’t believe it.!!!!: Wow so I decided to book for my birthday week on Sep 4th and these prices are amazing. I had to book right away.!!!! You will never go wrong with Priceline. 💕
  5. [R3] Priceline 3/5 · US Good app, but needs upgrades: Doesn’t save searches properly. Defaults to 2 adults when booking the hotel. Sometimes you get hotel unavailable error when trying to book, even though initially shown as available
  6. [R4] Priceline 2/5 · US Typo date can not change!: Bad software designed
  7. [R10] Priceline 2/5 · US Won’t Allow Me To Change Email: I’ve been a long time Priceline User with Gold Status and I’ve recently changed my email address, the only way to change it with Priceline is to open a new account and lose my account history and status. Unacceptable in this day and age.
  8. [R1] Priceline 1/5 · US Never again: Got a confirmation email and had an active reservation posted to my account when the reservation never actually went through. Got a full refund but this app put me in a bad situation as a solo female travelers never again
  9. [R8] Priceline 5/5 · US They’re for me when I need them.: I’ve been using Priceline for several years now and they have always been there for me when I needed them. Thank you so much and keep up the great work. I appreciate everything you do for me and my family.
  10. [R13] Priceline 1/5 · US Never use: Never use Priceline, I paid for a flight for my wife and I to go to Hawaii and they gave us the wrong take off time; we missed our flight by 3 hours and their customer service did nothing to help out.
  11. [R15] Priceline 3/5 · US Bugs in the APP: On May 29th, I wanted to book a hotel using your app, which I regularly use. During the booking, the app gave an error, and I had to repeat the process a second time. Afterward, I noticed I was charged twice from my card for two rooms at the same hotel. I canceled one transaction and was calm, sure that the second transaction went through. Today, upon arriving at the hotel, I disc
  12. [R7] Priceline 1/5 · US Booking: After using Priceline for many bookings over many years adding up to thousands of dollars, PRICELINE was unwilling to cancel/ refund a car rental that was pre-paid and was not used . I find their customer service to be useless hiding behind AI responses.
  13. [R17] Priceline 4/5 · US Bad customer service: Honestly, if you have to call customer service, good luck with that they do not help
  14. [R28] Priceline 1/5 · US Horrible experience: One of your agents canceled my reservation today, July 10 at 9 AM that I never authorize so I’m sitting in a hotel just the pod trying to get a room again was given a code to get a discount that’s not working or going through. I think Priceline you are horrible. You’re horrible when I get finished. Trust me everyone will know just how horrible you are and guess what you’ll be
  15. [R6] Priceline 3/5 · US Hotel rooms: Need to go back to stay so many nights get a free one give points
  16. [R16] Priceline 1/5 · US no more deals: ive been a member for so long a vip one i only use this to book and it usually gives me deals and now when i was booking all of sudden it told me it went up by 48 dollars before i could check out that is crazy
  17. [R25] Priceline 1/5 · US Scum.: I have tested the prices, same day, same time, same location, same number of nights with someone who doesn’t have Priceline, the prices are the same my account. I am a VVIP platinum member.
  18. [R26] Priceline 5/5 · US A+ Every Time: I absolutely love how this app works. Very user-friendly, especially for those who don’t travel or vacation as often as most. After researching several hotels for Dallas, Texas, and becoming extremely overwhelmed used my Priceline app to find amazing prices. I called several hotels in the Dallas Fort Worth area just to compare pricing and found Priceline to be 1/3 the cost of callin
  19. [R61] Travelocity Hotels & Flights 1/5 · US Took long and the price kept going up and up!!: The booking took too long and the price kept going up and up. Had to constantly restart the booking. It took 2 hours to book this trip
  20. [R64] Travelocity Hotels & Flights 2/5 · US App keeps crashing: Since March the app has been crashing every time I search for a hotel the app would crash. I have resorted to using the website . No updates has fixed the problem
  21. [R82] Travelocity Hotels & Flights 2/5 · US Not opening on IOS: Across all my apple products the app is not opening, and crashing. Takes ages to load and when it does it freezes. Unable to load reservations or search.
  22. [R54] Priceline 1/5 · US Total Nightmare: Double Charged and Scammed!: Avoid Priceline at all costs! Their customer service is an absolute joke. Due to their agonizingly slow response to a simple cancellation request, I was forced to double-book a last-minute hotel. The support agents repeatedly lied to my face, assuring me they would handle the cancellation and issue a full refund. They did nothing. I ended up paying twi
  23. [R70] Travelocity Hotels & Flights 1/5 · US Disappointment: I am absolutely disgusted with Travelocity. I had a flight cancellation and was told that my wife and I had credits of $198 each. I went to book a flight with the credits. The Travelocity agent, who spoke virtually unintelligible English first told me there would be a $100 fee discounted from the credit. Then she told me the price of the flight i was seeking to book was over $150 m

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store