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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Square Point of Sale (POS) vs Shopify Point of Sale (POS)

Square Point of Sale (POS) 4.8★ · Free to download 75
Winner Square Point of Sale (POS)
Shopify Point of Sale (POS) 4.4★ · Free to download 45

Square Point of Sale (POS) is generally preferred for its ease of use and reliability in payment processing, despite some recent update issues, while Shopify Point of Sale (POS) struggles with frequent bugs, connectivity problems, and frustrating interface changes.

Full reviews: Square Point of Sale (POS) · Shopify Point of Sale (POS)

Square Point of Sale (POS) is highly rated for its user-friendly interface and consistent payment processing, though some users report issues with funds access and customer support. Shopify Point of Sale (POS) faces significant criticism for buggy updates, unreliable hardware connectivity, and an ever-changing, often frustrating, user interface.

Head to head

Ease of Use edge: Square Point of Sale (POS)R11R23R26R46
Square Point of Sale (POS) Square is frequently praised for being easy to use, beginner-friendly, and simple to set up, allowing for quick customization of products R11R23R26R46. However, recent updates have made some features, like the notes field and report generation, more difficult to access or use R9.
Shopify Point of Sale (POS) Shopify POS users report significant frustration with frequent interface changes, making the app difficult to learn and use, especially for new employees R63. Many also find the app laggy and buggy, with issues like disappearing buttons during checkout and freezing screens R70R73.
Payment Processing & Reliability edge: Square Point of Sale (POS)R14R20R54R4
Square Point of Sale (POS) Square is generally seen as reliable for processing payments, with many users appreciating its hassle-free service and quick access to funds R14R20R54. However, a significant number of users report issues with funds being flagged for review, held for days, or accounts being deactivated without clear reason R4R6R13R16.
Shopify Point of Sale (POS) Shopify POS users experience frequent issues with payment processing, including unreliable 'Tap to Pay' functionality, card readers failing to connect, and transactions saying 'processed' but not going through . Updates often break existing payment functions, like printing receipts or opening till drawers .
Features & Functionality tieR11R14R15R9
Square Point of Sale (POS) Square offers features like customizable products and loan opportunities R11R14. Recent updates have introduced dark mode R15 but also caused issues with viewing notes, swiping cards, and accurate tip presentation R9. Some users also report glitches with the free version and issues accessing savings .
Shopify Point of Sale (POS) Shopify POS has core POS functions but users desire more out-of-the-box features like better inventory management for staff and the return of a 'save cart' feature . Many recent updates have negatively impacted functionality, breaking barcode scanners, search functions, and causing issues with discounts and variant selection .
Customer Support tieR1R10R16R45
Square Point of Sale (POS) Square's customer support is a major point of frustration for many users, with reports of being blocked from accounts without alternative contact options, difficulty reaching support, and unhelpful responses regarding held funds or deactivated accounts R1R10R16R45.
Shopify Point of Sale (POS) Shopify's support is mentioned as amazing and helpful by some , but others report no support for onboarding issues or being gaslighted about persistent connectivity problems .
Price/Value edge: Square Point of Sale (POS)R6R33R52R54
Square Point of Sale (POS) Square is free to download, but users note transaction fees (2.6% + 10% on tap for one user) which some consider high R6R33R52. Many feel the service is worth the cost despite the fees R52R54.
Shopify Point of Sale (POS) Shopify POS is also free to download, but reviews do not extensively discuss specific transaction fees or overall value in comparison to cost. The value is often overshadowed by functionality issues R70R73.
Pick Square Point of Sale (POS) if

You prioritize ease of use, generally reliable payment processing, and a stable app experience, even with some occasional issues with funds access or customer support R11R23R46R14.

Pick Shopify Point of Sale (POS) if

You are already deeply integrated into the Shopify ecosystem for your online store and are willing to tolerate frequent app updates, bugs, and connectivity issues in exchange for a unified platform .

Evidence note: Square has a significantly larger volume of reviews, which provides a more comprehensive view of user experiences. Shopify's reviews, while fewer, consistently highlight issues with recent updates and app stability.

Frequently asked

Does Square Point of Sale hold funds?
Yes, several Square users report that the app frequently flags transactions for review and holds funds for 2-3 business days or even longer, sometimes without clear communication or reason R4R13R40R51.
Are Shopify Point of Sale updates problematic?
Yes, Shopify Point of Sale users frequently complain that recent updates are buggy, change the interface design, break existing functionality like search or barcode scanning, and cause the app to freeze or crash R63R70R73R76.
What are the transaction fees for Square Point of Sale?
One user reported Square taking 2.6% + 10% on tap payments, which they considered high R6. Other reviews mention fees but do not specify exact percentages R33R52.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R11] Square Point of Sale (POS) 5/5 · US Small Women Owned Bus.: Square is very easy to use and help our small business. The features allow you to customize products for easy access.
  2. [R23] Square Point of Sale (POS) 5/5 · US Wonderful!: Square is easy to use very beginner friendly.
  3. [R26] Square Point of Sale (POS) 5/5 · US Very helpfully: This app is the best that happens to me , it is easy to work with this app
  4. [R46] Square Point of Sale (POS) 5/5 · US Best POS: I hesitated a lot and did a ton of research on POSs, I finally settled on square because of the many reviews I read. I am so glad I did! It was so easy to set up and use. I love that they take the fee out right away. It’s like a set it and forget it. It’s perfect for my busy business. I kick myself for not signing up sooner.
  5. [R14] Square Point of Sale (POS) 5/5 · US Hassle Free Processing: No more headaches. After 20 years of dealing with shady processing companies, years later I still receive an occasional letter informing me that I could be part of a class action lawsuit against the shady processing companies. I finally switched to Square a few years ago and everything has been perfect. Besides processing Square has also helped my business with great loa
  6. [R20] Square Point of Sale (POS) 5/5 · US I really like this form of payment: I’m enjoy every time my customers make payment because is security and fast 🙏👍👏
  7. [R54] Square Point of Sale (POS) 5/5 · US So Easy: I love to use the Square reader. It is so easy to run the chip cards with the chip reader. You can get your money either the same day or next day. Makes it so simple and worry free! It doesn’t cost that much and if you don’t use it, there is no charge.
  8. [R4] Square Point of Sale (POS) 1/5 · US Dont waste time: Everything about the app and the payment process is fine i use it alot for my business but the big, main and only concern with this app and why i would not recommend it is because they play with your money! Every transaction I’ve had since opening the account gets flagged by there system and then i cant access the money earned from my sale until 2-3 business days later which is di
  9. [R15] Square Point of Sale (POS) 3/5 · US It’s about time!: Finally you have added a dark mode for iOS.
  10. [R9] Square Point of Sale (POS) 3/5 · US Last Update Made “Notes” Field Difficult: I was satisfied with the Square app up until now but the last update changed that. I can no longer view the top line of the Notes field while I’m editing it. Please fix!
  11. [R1] Square Point of Sale (POS) 2/5 · US Not happy with this app: I have an account that I’m completely blocked out of. I changed my cell number and now it wants to send me a text to confirm my account. They give no other options such as email. They have no way of contacting the support team. It’s very frustrating. Please fix this issue. Please respond to this with a way for me to contact you.
  12. [R10] Square Point of Sale (POS) 1/5 · US Doesn’t verify my identity: This app doesn’t want to verify my identity after entering my correct and legal credentials and proceeds to not let me access tap payments. and don’t even want to bother with customer support.
  13. [R16] Square Point of Sale (POS) 1/5 · US They deactivated my account one night before payroll: After years with 0 problems or chargebacks and thousands of clients they deactivated my account for “security concerns” and said too bad, nothing we can do about it. No manual review or ability to restore it. Update: I already spoke to your customer service there and they said the decision is final and they will not reactivate my account.
  14. [R45] Square Point of Sale (POS) 1/5 · US Don’t get this app!: After getting the square app I received my first client payment through a credit card for some reason square wanted me to verify my identity (again) which I did and after locking up my funds for 90 DAYS!!! they decided to cancel my account without reason once they cancel your account they won’t let you speak to someone in person once I was finally able to get to speak to someo
  15. [R6] Square Point of Sale (POS) 3/5 · US Payment: This stupid app never transfer the money when it’s exposed to and then it won’t verify oh you got the bank account number in there. Why do you need to verify then you take 2.6% +10% on tap so if order is $250 they taking $7.33 for using a service. This is highway robbery. You just like Uber. You just like Lyft you like DoorDash.
  16. [R33] Square Point of Sale (POS) 3/5 · GB Good app… HIGH fees: Whilst app manufacture and ongoing support requires money to make it happen it’s frustrating that more users producing more profits don’t enable fee reduction for use ! A FAIR balance of low fees against increase of usage by more customers would attract even more users to utilise this app.
  17. [R52] Square Point of Sale (POS) 4/5 · US Juan: I like the service that square provides for my company, is really easy and reliable, they charge a little bit much but it’s worth it for the service
  18. [R13] Square Point of Sale (POS) 2/5 · US Handyman/Contractor: I have been using this app for a few months now. Every time I do a point of sell, they “randomly” flag my account for review. If it’s on a Saturday, it won’t clear until Monday. I recently processed a payment for $2500 during business hours and it cleared. I finished the job at 8pm and the same client sent me $400 and it was flagged for review which I’m told takes 24 to 48 hou
  19. [R40] Square Point of Sale (POS) 1/5 · US Money holding company: I downloaded this app & starting using for my business when I started taking money from my clients almost $10,000 after months I got email they can’t approve my account for some reason and I asked them how I’m gonna get my clients money into my bank account they told me to verify the all bank details which I did it then I received email after 3 months your money will automat
  20. [R51] Square Point of Sale (POS) 1/5 · US Needs better support: I own a business and I wanted to offer Credit card transactions for customers. I have heard of square. Setup the account and all the info it asked for. First transaction with a customer and a large amount of money is being held by square. No emails, no notifications. I had to talk to customer service for 40 minutes to find out what’s going on and they said my account is being
  21. [R63] Shopify Point of Sale (POS) 3/5 · US Stop changing the interface design.: It keeps changing and only gets worse.
  22. [R70] Shopify Point of Sale (POS) 1/5 · US HORRIBLE UPDATE: Please fix this, the newest update is ruining our in store sales. Every time someone checks out the buttons for cash go away and we had to force close and try and click it fast before the buttons disappear and then we have to force close the app between every purchase because the screen won’t clear and freezes and then doesn’t even give us an option to print a receipt. The new upd
  23. [R73] Shopify Point of Sale (POS) 1/5 · US Awful update: What is going on with the POS Shopify app? This update is hiding checkout options when we need customers to pay. Freezing when an order is able to finish so we have to force close the app all day between purchases. Where in the world or how do you do an exchange??? The button says return or exchange but only gives return option. This app has become horrendous lately for our business
  24. [R76] Shopify Point of Sale (POS) 1/5 · US Recent update causing problems: For the second time this year (2026), a poorly optimized update was allowed to go live. Crippling the checkout process; slow non responsive interface, constant app crashes, failed checkouts & exchanges. If you are debating whether or not to use Shopify, avoid at all costs. They are pushing half baked AI imagined software updates onto us, and it will not end anytime

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store