Square Point of Sale (POS) vs Square

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R2] Square Point of Sale (POS) 5/5 · US Checkout: I love using square but… I don’t like the new updated checkout where it pops up the prices. Like… if I press the button (tap, insert or swipe) the top shows the cash price and the little itty bitty number below shows the card price, like that needs to be swapped. It needs to be clear not just for the workers but also the customers. Mistakes are made when people squint their eyes like it’
2. [R12] Square Point of Sale (POS) 3/5 · US Whyyyy: The new update is buggy and makes it so much harder to use for reports. I can’t select date ranges now and it won’t show me daily report sales.
3. [R63] Square 3/5 · US Updates ALWAYS Cause Problems: Software is ok for operating small business, but EVERY time they release an update, something starts not working properly like it was before the update. The app will miscommunicate with my printer, or the purchase order process will stop saving the way it used too. Tired of having to fix it every time.
4. [R66] Square 3/5 · US Quite possibly the worst app: Always glitches. Have to constantly update and hope there’s a newer version coming soon because everytime you open the app it lags or won’t connect at all. For some reason, when you pick shipping as a fulfillment option, it automatically grays out the invoice payment option which is super convenient (sarcasm - I need to be able to send invoices for shipped orders all
5. [R11] Square Point of Sale (POS) 5/5 · US Small Women Owned Bus.: Square is very easy to use and help our small business. The features allow you to customize products for easy access.
6. [R26] Square Point of Sale (POS) 5/5 · US Very helpfully: This app is the best that happens to me , it is easy to work with this app
7. [R68] Square 5/5 · US Easy to use: It’s an easy to use system. Cards go through easily and payments to my account are quickly posted. I’m very happy with this service
8. [R70] Square 1/5 · US Horrendous: DO NOT USE SQUARE!!! They have zero focus on merchants issues with using their software, apps, and products. They 100% focus on how to TAKE more of your money. The new update in December, THE BUSIEST time of year, switched my retail wine shop into their restaurant mode. Every sale was an order waiting to be settled with NO option to settle. I had to wait 36 hours for “orders” to settl
9. [R4] Square Point of Sale (POS) 1/5 · US Dont waste time: Everything about the app and the payment process is fine i use it alot for my business but the big, main and only concern with this app and why i would not recommend it is because they play with your money! Every transaction I’ve had since opening the account gets flagged by there system and then i cant access the money earned from my sale until 2-3 business days later which is di
10. [R40] Square Point of Sale (POS) 1/5 · US Money holding company: I downloaded this app & starting using for my business when I started taking money from my clients almost $10,000 after months I got email they can’t approve my account for some reason and I asked them how I’m gonna get my clients money into my bank account they told me to verify the all bank details which I did it then I received email after 3 months your money will automat
11. [R61] Square 1/5 · US Features: They constantly move or remove necessary features
12. [R82] Square 1/5 · US Nonexistent customer service: Skim my transactions, block vendor/supplier payments because they are sure why and can’t fix it. Damage my business credit. Damage supplier relationship. Destroy sections of customer base through unfulfilled orders they blocked for no reason. They don’t know why they don’t care they can’t fix it and they won’t even try. Paid for 18 months for a website that didn’t wor
13. [R14] Square Point of Sale (POS) 5/5 · US Hassle Free Processing: No more headaches. After 20 years of dealing with shady processing companies, years later I still receive an occasional letter informing me that I could be part of a class action lawsuit against the shady processing companies. I finally switched to Square a few years ago and everything has been perfect. Besides processing Square has also helped my business with great loa
14. [R54] Square Point of Sale (POS) 5/5 · US So Easy: I love to use the Square reader. It is so easy to run the chip cards with the chip reader. You can get your money either the same day or next day. Makes it so simple and worry free! It doesn’t cost that much and if you don’t use it, there is no charge.
15. [R52] Square Point of Sale (POS) 4/5 · US Juan: I like the service that square provides for my company, is really easy and reliable, they charge a little bit much but it’s worth it for the service
16. [R74] Square 5/5 · US Business saver: Amazing app a must have for businesses! Fees are somewhat reasonable but if they go any higher I will go elsewhere. So as long as it remains the same or better I’m Fully support,
17. [R1] Square Point of Sale (POS) 2/5 · US Not happy with this app: I have an account that I’m completely blocked out of. I changed my cell number and now it wants to send me a text to confirm my account. They give no other options such as email. They have no way of contacting the support team. It’s very frustrating. Please fix this issue. Please respond to this with a way for me to contact you.
18. [R16] Square Point of Sale (POS) 1/5 · US They deactivated my account one night before payroll: After years with 0 problems or chargebacks and thousands of clients they deactivated my account for “security concerns” and said too bad, nothing we can do about it. No manual review or ability to restore it. Update: I already spoke to your customer service there and they said the decision is final and they will not reactivate my account.
19. [R67] Square 1/5 · US Horrible support: Horrible customer support
20. [R106] Square 1/5 · US does not help: Bad costumer service! square team wont help you if one of your costumers call for his money back ! square will return the money instead of protect his costumers ! also to get a costumer service it's a nightmare , please go and find something different that help you!