Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
User consensusAlternativesIs it worth it?
The verdict on

Square

60
User verdict / 100 High confidence Divided

Square by Block, Inc. is generally praised for its ease of use and comprehensive features for small businesses, but recent updates have introduced significant bugs, connection issues, and a frustrating lack of responsive customer support, leading to a decline in user satisfaction.

4.7★ lifetime (14,602) Free to download since 2017 by Block, Inc. updated 0.2 mo ago recent negative 42% 120 reviews across 4 regions
Updates & Bugs Customer Support Ease of Use Inventory Management Hardware Connectivity
5★68
4★18
3★19
2★11
1★66
recent reviews across 4 regions, vs the 4.7★ lifetime average

Square by Block, Inc. is a popular point-of-sale and business management app that helps small businesses with inventory, payments, and sales. While many users find it easy to use and essential for their operations, recent updates have led to widespread issues with glitches, connectivity, and unresponsive customer service, causing frustration among a notable portion of its user base.

What users like

  • Easy to use and navigate for small businessesR4R7R19R24
  • Comprehensive features for inventory, sales, and paymentsR4R27R35R37
  • Supports various payment methods including Apple Pay and card paymentsR4R7R30
  • Quick payment processing and funds postingR7R71R73R112

What users complain about

  • Frequent updates introduce new bugs and break existing featuresR1R3R9R14
  • Poor or nonexistent customer support makes resolving issues difficultR2R5R12R13
  • App experiences frequent glitches, freezing, and crashingR14R31R47R68
  • Connectivity issues with hardware (e.g., stands, scanners, printers)R3R11R18R40
  • Issues with inventory management, including errors, limitations, and difficulty with large quantitiesR9R10R32R43
  • Accounts are sometimes deactivated without clear reason or recourseR81R82R93R100
  • Features are moved or removed, making the app less user-friendlyR1R9R14R20
  • Lack of transparency in update notes, often vague or boilerplateR165

Latest update · v7.15

What the developer says changed (the verdict above weighs this against what reviewers report):

This update includes minor bug fixes and performance improvements. We update our apps regularly to make sure they're at 100%, so we suggest turning on automatic updates on devices running Square Retail Point of Sale. Thanks for selling with Square. Questions? We're here to help: square.com/help.

Recurring themes

Updates & Bugs negative
Many users report that frequent updates consistently introduce new bugs, break existing features, or make the app less user-friendly. Specific issues include problems with label printing, purchase orders, inventory, scanner functionality, and general app performance. The developer's notes mention 'minor bug fixes and performance improvements,' but recent reviews directly contradict this, with users reporting significant new issues post-update.R1R3R9R14
Customer Support negative
A recurring complaint is the poor quality or complete absence of customer support. Users struggle to reach real people, get issues resolved, or receive timely responses to critical business problems. This lack of support is particularly frustrating when accounts are deactivated or funds are held without clear explanation.R2R5R12R13
Ease of Use mixed
While many new and existing users praise the app for being easy to use, user-friendly, and helpful for organizing their business, a significant number of recent reviews indicate that updates have made the app confusing, counter-intuitive, and difficult to navigate, especially for older users or those with specific workflows.R1R4R7R9
Inventory Management negative
Inventory management is a pain point for many. Users report issues with creating purchase orders, GTIN validation, items not saving correctly, difficulty with large inventories, and features like 'receive stock' being broken. Some find it cumbersome to manage costs of goods or generate specific reports needed for re-ordering.R10R32R43R51
Hardware Connectivity negative
Many users experience problems with Square hardware, including iPads losing connection to stands, barcode scanners not working after updates, and general device unreliability. This often requires frequent restarts or troubleshooting, disrupting sales.R3R11R18R40

Who it's for

Square by Block, Inc. is for small business owners who need an all-in-one solution for point-of-sale, inventory, and payment processing, especially those starting out or with simpler operations R4R24. It is less suitable for businesses that rely heavily on consistent app functionality, require robust and responsive customer support, or manage very large and complex inventories due to reported bugs and limitations R12R51R158.

Evidence note: The recent reviews skew heavily negative, with a 0.423 recent-negative signal. This contrasts sharply with the lifetime rating of 4.73, indicating a recent decline in user satisfaction. Many positive reviews are short and general, while negative reviews provide specific, detailed complaints, especially regarding recent updates and customer service. The developer's release notes are vague and do not address the specific issues reported by users.

Frequently asked

Does Square by Block, Inc. have good customer service?
Based on recent reviews, Square by Block, Inc. has poor or nonexistent customer service, with users reporting extreme difficulty reaching support, getting issues resolved, or receiving timely responses R2R5R12R13.
Are there issues with Square's recent updates?
Yes, many users report that recent updates to Square by Block, Inc. frequently introduce new bugs, break existing features, and cause various problems such as scanner malfunctions, connectivity issues, and changes to the user interface that make it less intuitive R3R9R14R18.
Can Square by Block, Inc. handle large inventories?
Square by Block, Inc. may struggle with large inventories, as users report issues with slow search functions, limitations on selecting items (e.g., only 250 at a time for counting), and general difficulty inputting and managing thousands of titles or items R51R62R158.
Does Square by Block, Inc. deactivate accounts without warning?
Yes, several users report that Square by Block, Inc. deactivates accounts without clear reasons or prior warning, sometimes holding funds hostage and making it impossible to contact support for resolution R81R82R93R100.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R4] 5/5 · US THE BEST APP EVER!: This app is so amazing for my small business! It keeps track of all my inventory, product stock, and prices! It makes it so easy for check out, you can do Apple Pay, or card payments on your phone! It only takes a small fee from your card payment but is SO worth it! 100% worth it!!!!
  2. [R7] 5/5 · US Easy to use: It’s an easy to use system. Cards go through easily and payments to my account are quickly posted. I’m very happy with this service
  3. [R19] 5/5 · US Retail: Great, easy to use
  4. [R24] 5/5 · US Retail: Such a user-friendly app this is my first time ever doing retail and I’ve never used anything obviously because I’ve never done retail yet. This was so easy and quick. I am enjoying it very much.
  5. [R27] 5/5 · US Loving the organization in this Amazing App! 🩵: My small business has flourished from the organization I have found in this wonderful app! I totally recommend it for anyone wanting to organize their business in all ways! 🩵
  6. [R35] 5/5 · US The complete package!: Square has given my business seamless integration from front office, to inventory, payroll, back office and online store. Well worth the money to make administrative and management tasks easier.
  7. [R37] 5/5 · US Super convenient: I like how I can start adding products to my store when im at my vendors. Just a fast way to get products up and sales coming in. I like that they have a cash management system that helps me a lot as well. I’m hopping I can get enough business to be able to afford this software
  8. [R30] 5/5 · US It’s a must get trust me gang: Square is a great app for taking payments you can tap thru the phone if you don’t have any of the square devices
  9. [R71] 5/5 · US Owner: Square is awesome. Easy and quick.
  10. [R73] 5/5 · US Paul’s Steps: Awesome, I don’t loose a sale!
  11. [R112] 5/5 · US Swan song spirit: It’s work very fast and it is awesome
  12. [R1] 1/5 · US Features: They constantly move or remove necessary features
  13. [R3] 3/5 · US Updates ALWAYS Cause Problems: Software is ok for operating small business, but EVERY time they release an update, something starts not working properly like it was before the update. The app will miscommunicate with my printer, or the purchase order process will stop saving the way it used too. Tired of having to fix it every time.
  14. [R9] 1/5 · US Horrendous: DO NOT USE SQUARE!!! They have zero focus on merchants issues with using their software, apps, and products. They 100% focus on how to TAKE more of your money. The new update in December, THE BUSIEST time of year, switched my retail wine shop into their restaurant mode. Every sale was an order waiting to be settled with NO option to settle. I had to wait 36 hours for “orders” to settl
  15. [R14] 3/5 · US Quite possibly the worst app: Always glitches. Have to constantly update and hope there’s a newer version coming soon because everytime you open the app it lags or won’t connect at all. For some reason, when you pick shipping as a fulfillment option, it automatically grays out the invoice payment option which is super convenient (sarcasm - I need to be able to send invoices for shipped orders all
  16. [R2] 1/5 · US Label printing not working / zero cust service: Our label printing does not work and customer service does zero about this after several calls and emails
  17. [R5] 1/5 · US Horrible support: Horrible customer support
  18. [R12] 1/5 · US Not the best choice for point of sale: I generally dislike Square and its approach to never fixing issues that persist in the software, sometimes for years after it’s brought to their attention. The technical support is virtually nonexistent.
  19. [R13] 1/5 · US Nonexistent customer service: Skim my transactions, block vendor/supplier payments because they are sure why and can’t fix it. Damage my business credit. Damage supplier relationship. Destroy sections of customer base through unfulfilled orders they blocked for no reason. They don’t know why they don’t care they can’t fix it and they won’t even try. Paid for 18 months for a website that didn’t wor
  20. [R31] 3/5 · US App crashes: App continues to freeze when attempting to load new images.
  21. [R47] 3/5 · US Glitchy: The app is super glitchy for iPad. The screen is constantly “refreshing” and taking you to a different page than you were on. Can’t run profit reports due to “not all units have cost input”…even though I do have costs entered for every item.
  22. [R68] 2/5 · US Crashing: It keeps crashing doesn’t even load
  23. [R11] 1/5 · US Connection Issues: 1 year after purchasing the square stand…the IPad keeps losing connection with the stand 😣 we tried everything to troubleshoot the connection issue and nothing has worked. To use the stand, you must disconnect & reconnect the iPad for each transaction. The hardware does NOT stay connected to the Retail app.
  24. [R18] 4/5 · US Stand attachment: I love the Square app, but after the last update, the iPad doesn’t stay connected to the stand. Help!
  25. [R40] 1/5 · US Barcode Scanner no longer works: Two major issues. 1. Just did the last update and now my barcode scanner no longer works. Honeywell 1300G-2 model. 2. Using the Square Stand and the Square Terminal I am unable to split payments.
  26. [R10] 1/5 · US Can’t create purchase orders: Keeps giving me an error, saying could not save purchase order sink your items and try again
  27. [R32] 1/5 · US We need help!: We have tried for 6 days to get resolution to two problems: 1)Generating skus 2) Unit cost not showing on the retail side We have emailed Alexa we spoke on the phone with her for 2 hours on Friday, January 31. We tried her suggestions but they did not work. We spoke on the phone again with a Square team member on Monday, Feb 3, and at their request, we uploaded a video, but we wer
  28. [R43] 4/5 · US Overall very nice but a few issues.: When taking a picture of a new item the app sometimes locks up after taking the picture and I cannot ‘Use Image’. Also, creating a new PO first requires the items be added on a different section of the app rather than adding them while creating a PO, this is cumbersome.
  29. [R81] 1/5 · US Beware: We are a local store and just woke up to the news that our account is Deactivated out of nowhere, no customer service no answer, no even one dispute or charge back on our history! Stay away… shame on square
  30. [R82] 1/5 · US Do not use square!!: They deactivated my account without giving a reason and are holding my warning hostage. No way of actually speaking to a real person and I have no idea how to get my money.
  31. [R93] 1/5 · US Square,why did you deactivate my account?: So I don’t usually write reviews but seriously square?? My business is just starting to get off on its feet and I went to withdraw money and you deactivate my account??? How is your decision final if you haven’t contacted me to try to fix the issue. I suggest everyone who is thinking about getting square for their small business to look elsewhere. Who kno
  32. [R100] 1/5 · US Deactivates Your Account on First Use!: After first trial use, following the tutorial I get an email saying my account has been deactivated. Called them and still no answer as to why, they hide behind ‘we can deactivate for any reason whenever we want’ STAY CLEAR OF SQUARE!!
  33. [R20] 1/5 · US HATE the new update: The new update is terrible for orders. Too complicated, annoying I have to unselect the vendor every time instead of showing items from all vendors.
  34. [R165] 3/5 · CA Need proper update notes: Square has been completely ignoring the importance and value of telling us what each app update includes. They use the same boilerplate text with every update. This needs to change!
  35. [R51] 1/5 · US Cannot select more than 250 items!!: Inventory is super hard to count because Square does not allow you to select more than 250 items at a time. I have more than 5000 items. How can one count the inventory and keep track selecting 250 at a time? What could even be the reason for this? I have more than 250 items in some of my categories. Square, please, allow us to select more than 250 items for co
  36. [R62] 2/5 · US Purchase orders: When creating a purchase order on the iPad, maximum items don’t show up, let’s say you have a Cabernet Sauvignon section and you have 200 of them, only 100 will show up, rest will not.
  37. [R158] 3/5 · CA Okay: The app mostly works well. It’s simple and easy to use. It doesn’t work so well if you have large quantities of inventory to input into it. We are a bookstore with thousands of titles in the inventory. This slows down the search function considerably when we’re looking up titles for customers. We’ve upgraded to faster internet, and this hasn’t fixed the issue. Square Retail was unable to com

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store