Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

GEICO Mobile vs Progressive

GEICO Mobile 4.8★ · Free to download 65
Winner Progressive
Progressive 4.8★ · Free to download 70

Progressive has a slight edge due to its more consistent app functionality and payment processing, despite both apps receiving numerous complaints about rising insurance rates.

Full reviews: GEICO Mobile · Progressive

Both GEICO Mobile and Progressive apps offer essential insurance management features, but users report more frequent login and payment issues with GEICO. Progressive users generally find its app easier for payments and document access, though both companies face significant criticism regarding price increases and customer loyalty.

Head to head

App Features & Ease of Use edge: ProgressiveR3R5R7R9
GEICO Mobile GEICO Mobile users report a mixed experience, with some finding the app easy to navigate and functional for payments and rescheduling R5. However, a significant number of users describe the app as clunky, unintuitive, slow, and prone to crashes R13R33. Specific issues include difficulty updating payment information, resetting passwords, and accessing roadside assistance during emergencies R3R7R17. Some users also noted the removal of features like Apple Pay and issues with the 'Drive Easy' feature draining battery and misreporting driving behavior R9.
Progressive Progressive users generally praise the app for being easy to use, navigate, and efficient for making payments . Many appreciate the quick payment process without excessive verification steps . However, some users find the UI needs work , report issues with the app not opening after updates , and express frustration that certain features, like updating payment info or managing all insurance types, redirect to the website or are not available in the app . There are also complaints about not being able to set up auto-payments or unexpected charges .
Reliability & Login Issues edge: ProgressiveR7R17R21R25
GEICO Mobile GEICO Mobile users frequently report significant login problems, including being locked out, needing to reset passwords constantly, and issues with 2FA R7R17R21R25. Some users also experience the app not keeping them logged in, which is inconvenient when needing to show ID cards .
Progressive Progressive users generally report fewer login issues, with some specifically praising the ease of making payments without needing a username or password . However, some users do mention difficulties resetting passwords or the app not opening after updates .
Price & Value tieR4R10R15R16
GEICO Mobile Many GEICO Mobile users express strong dissatisfaction with aggressive and unexplained rate increases, even for loyal customers with good driving records R4R10R15R27. Some feel they are being 'robbed' and see no benefits despite paying full coverage . Conversely, some users report significant savings after switching to GEICO R16 and praise them for being the least expensive with excellent service .
Progressive Progressive users also frequently complain about rising premiums and feeling overcharged, with rates increasing significantly over time or for new cars without clear justification . Some feel there are no real loyalty programs or discounts . However, some users have been long-term customers with no problems .
Customer Service & Claims tieR2R3R13R17
GEICO Mobile GEICO Mobile users have mixed experiences with customer service. Some praise great service, fast responses, and helpful staff R2. However, others report needing to call customer service for simple app functions like updating payment info R3R13 or dealing with password issues R17.
Progressive Progressive users report both positive and negative experiences. Some praise fantastic, prompt, professional, and thorough service . Conversely, others describe garbage service, incompetence, and unresponsiveness, citing issues like delayed claim acknowledgements , being dropped without reason , or unfair fault assignments in claims . There are also complaints about not waiving late fees .
Pick GEICO Mobile if

you value potential cost savings R16 and generally positive customer service experiences R2, and are willing to tolerate occasional app glitches or login hurdles R7R17.

Pick Progressive if

you prioritize a consistently easy-to-use app for payments and quick access to documents and are less concerned about potential price increases over time .

Evidence note: Both apps are free to download, so there is no free-vs-paid asymmetry. Reviews for both apps show a strong negative skew regarding price increases, which is a common sentiment across the insurance industry and not necessarily unique to the app experience.

Frequently asked

Which app is easier for making payments?
Progressive's app is generally considered easier for making payments, with users frequently praising its quick and convenient process that often doesn't require repeated password entries or verification codes . In contrast, GEICO Mobile users report difficulties with payment functions, including issues with autopay, updating payment information, and needing to re-enter details multiple times R1R3R33R55.
Do these apps have issues with login and passwords?
GEICO Mobile has more frequent and severe issues with login and passwords, with users reporting being locked out, needing to reset passwords constantly, and difficulties with two-factor authentication R7R17R21R25. Progressive users report fewer login problems, though some still mention difficulties resetting passwords .
Are insurance rates increasing with these companies?
Yes, both GEICO and Progressive users frequently report significant and unexplained increases in their insurance rates, even for loyal customers with good driving records (GEICO: R4, R10, R15, R27, , ; Progressive: , , , , ). Some GEICO customers saw rates double from $700 to $1400 a year R27 or jump from $150 to $400 a month R10, while a Progressive customer reported an increase from $81 to $600 a month .

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R3] GEICO Mobile 3/5 · US Updating payment info: The functions to update your payment information is not easily accesible. One of the functions on the billing selections doesn’t even take you to your account information to update credit card information. I would like to update information as easy as possible without requiring a call to the call center to update something so simple.
  2. [R5] GEICO Mobile 5/5 · US Navigate: It is extremely easy to navigate
  3. [R7] GEICO Mobile 1/5 · US App Sucks.: I was stranded trying to contact road side assistance. The app kept saying i was putting in wrong password and wasn’t letting me reset it. Then it locked me out and said try again in 2 hours. This was an emergency and the app left me stranded.
  4. [R9] GEICO Mobile 3/5 · US Drive easy: Drains phone with the drive easy turned on. Need a better discount for all of this keeping track where we go at all times.
  5. [R17] GEICO Mobile 1/5 · US Password Misery: It took me ten minutes with a cs operator to get a new password set up because your system forgot my password and couldn’t find my account using basic info. THAT is not something you want your customers to have to deal with in a crisis.
  6. [R21] GEICO Mobile 1/5 · US App not working: I have to get a new password every time I login. Fix this!
  7. [R25] GEICO Mobile 1/5 · US Logging In: This app used to be so easy to use to make payments now there’s eight different steps to verify your identity. I can’t seem to pay a bill on time because I can’t login.
  8. [R4] GEICO Mobile 1/5 · US Not good to loyal customers: I’ve been with Geico for over 25 years with a great driving record and they keep going up in prices. I will be moving to another insurance provider asap.
  9. [R10] GEICO Mobile 1/5 · US Customer for years: Trash. Added 1 vehicle went from $150 a month to $400 with no explanation. Leaving asap.
  10. [R15] GEICO Mobile 1/5 · US Unethical practices!: This company raises rates for no reason at all. My insurance payments just went up by $100. No accident, no claims of any kind. Yet their commercials and advertisements always speak of savings. Now I’m paying them more money to do exact same thing they were doing for $100 less previously. Can’t wait to cancel them once this term is up and get a different carrier!
  11. [R16] GEICO Mobile 5/5 · US Love!: I just recently came back to GEICO for my auto insurance and apartment rental insurance. I am now saving $255 a month in insurance charges. I couldn’t be happier. I am so glad to be back with GEICO.
  12. [R2] GEICO Mobile 5/5 · US Ginger: Thank you for great service
  13. [R13] GEICO Mobile 1/5 · US Complicated: Not intuitive at all. Took me five minutes to figure out where to change my cc info
  14. [R1] GEICO Mobile 1/5 · US autopay: since my insurance was pending cancellation I wasn’t allowed to reactivate the auto pay so I had to pay double the amount that I would have if I was able to activate auto pay! so ridiculous and wrong!!! I just lost my husband and I’m trying to maneuver everything. It just made more stress than needed.
  15. [R33] GEICO Mobile 1/5 · US Too Slow: App took forever to load. Made me login three times. Made me enter CC security code three times!!!!
  16. [R55] GEICO Mobile 1/5 · US APP/billing: It gives no info on how to pay your bill on the app. The billing app did and said nothing just billing. Not even under help did it give steps on how to pay your bill under the billing selection.
  17. [R27] GEICO Mobile 1/5 · US Aggressive increases: Auto insurance plan went from $700 a year to double at $1400 a year for no reason. Switch to Progressive immediately. Rates are way too high. Avoid this company.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store