Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Dropbox vs Verizon Cloud

Dropbox 4.8★ · Free + IAP 75
Winner Dropbox
Verizon Cloud 4.6★ · Free to download 40

Dropbox is the better choice for general cloud storage due to its superior reliability, ease of use, and broader feature set, despite some recent user complaints about pricing and deletion policies.

Full reviews: Dropbox · Verizon Cloud

Dropbox offers a more reliable and user-friendly experience for file storage and sharing across multiple devices, with many users appreciating its longevity and peace of mind. Verizon Cloud, while praised by some for backups, suffers from significant issues with functionality, syncing, and customer support, leading to widespread user frustration.

Head to head

Reliability & Performance edge: DropboxR7R10R12R15
Dropbox Dropbox is generally seen as reliable for keeping files safe and accessible across devices, with many long-term users attesting to its consistent performance . However, some recent updates have caused issues like failed photo/video downloads and sync problems R12R10, and a few users report files being deleted without consent after downgrading from paid plans R7R15.
Verizon Cloud Verizon Cloud is plagued by severe reliability and performance issues, with many users reporting that the app simply doesn't work, fails to connect, or gets stuck in login loops R66. Uploads are often slow or fail entirely, and videos frequently don't play back R72. Some users also experienced data loss, including contacts and photos, after updates or switching carriers R64.
Ease of Use & Interface edge: DropboxR3R6R11R21
Dropbox Many Dropbox users find it easy to use and navigate, simplifying file access across devices R11. However, some report difficulties with specific tasks like rearranging files, deleting items from the app, or navigating folder structures on iPad R3R6. Non-tech-savvy users can find the many options confusing R21.
Verizon Cloud While some users find Verizon Cloud easy to use for backups R62, many others struggle with its interface and functionality. Issues include difficulty finding specific photos, the app making the phone hot, and problems with merging data to new phones . The app's inability to function at all for many users makes ease of use a moot point .
Features & Functionality edge: DropboxR5R6R14R19
Dropbox Dropbox is valued for its core function of storing and syncing files and photos across devices R5R14. Users appreciate its ability to share files, though some report issues with sharing links requiring others to download the app or problems with clients needing more storage . There are complaints about the inability to delete items from the app itself, requiring a visit to the website R6R19, and some recent camera upload failures on iOS .
Verizon Cloud Verizon Cloud's primary function is backing up photos, videos, and contacts R62. However, many users report that these core functions fail, with backups not working, contacts not syncing, or the app not allowing selection of specific items for upload R78. A significant issue is the app's inability to perform incremental syncs, always attempting a full sync .
Price & Value edge: DropboxR4R5R7R13
Dropbox Dropbox offers a free tier that many users appreciate for long-term storage R5. However, there are strong complaints about the cost of paid plans, with users feeling it's too expensive for additional memory R13. Some users who downgraded to free accounts reported unwanted messages and even deletion of personal files, leading to dissatisfaction R4R7R15. There are also complaints about being forced into multi-user plans for single-user needs .
Verizon Cloud Verizon Cloud is free to download, but users express frustration with its cost, especially for family plans . A major concern is the potential loss of all data if a user switches carriers, making the service's value questionable R64. The app's frequent malfunction also makes any associated cost feel like a waste of money R72.
Customer Support tieR2R25R40R67
Dropbox Dropbox receives praise for helpful support in specific situations, like restoring accounts R2. However, a significant number of users express frustration with the lack of human support, reporting only robot interactions or no way to talk to a live tech R25R40.
Verizon Cloud Some Verizon Cloud users praise good customer service R67. However, many others report contacting support multiple times without resolution for app issues, or spending long periods with customer service for basic tasks like transferring data to a new phone . The general unreliability of the app often leads to a need for support that isn't effectively met.
Pick Dropbox if

Pick Dropbox if you need a generally reliable cloud storage solution for syncing and accessing files across multiple devices, and value a long-standing service with a free tier for basic needs R5R11.

Pick Verizon Cloud if

Pick Verizon Cloud if you are a Verizon customer looking for a simple backup solution primarily for photos, videos, and contacts, and are willing to tolerate significant reliability issues and potential data loss R62.

Evidence note: The evidence for Verizon Cloud is heavily skewed negative, with a large number of reviews indicating severe functionality problems. Dropbox has a more balanced set of reviews, with many positive long-term experiences alongside recent complaints about pricing and specific features.

Frequently asked

Does Dropbox delete old files if I downgrade?
Some Dropbox users report that their personal photos and videos were deleted without consent after they downgraded from a paid account to a free one, even if they were not syncing new content R7R15.
Is Verizon Cloud reliable for backing up photos and contacts?
While some users praise Verizon Cloud for backing up photos, videos, and contacts easily, a significant number of reviews indicate that the app frequently fails to connect, upload, or sync, leading to lost contacts and unbacked-up media R62R66R72R78.
Can I get live customer support for Dropbox?
Many Dropbox users express frustration over the lack of human customer support, reporting that they only get robot interactions or have no way to talk to a live tech, even for paid plans R25R40.
What happens to my Verizon Cloud data if I switch carriers?
Users warn that if you switch to a different carrier, Verizon may delete your cloud data, causing you to lose all your pictures and contacts R64.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R7] Dropbox 1/5 · US Beware: For the longest time, Dropbox never deleted anything of mine. The only time you had to purchase the storage was if you wanted to add more photos and videos. Not to keep your original photos and videos from being deleted. Without my consent, they deleted a lot of of my personal family photos and videos. Stay away from this scam company
  2. [R10] Dropbox 1/5 · US Can’t synch: Boo
  3. [R12] Dropbox 3/5 · US Recent update glitch: I like the app but ever since their recent update I been getting a notification stating that my photos/videos failed to download onto the app. I made sure I have the latest version of the app and I have space within my account but this issue still continues. Yall need to put a new update out or something for this issue.
  4. [R15] Dropbox 3/5 · US Wow deleting important photos of mine because I decided after several years of paying for your stora: So not cool of you Dropbox to DELETE my photos from several years including pictures of my nieces as babies, me holding them as babies, and my now dead grandmas 90th birthday! Why are you deleting my photos and files when I am not even synching anything new to yo yr app?! Oh you want money from me
  5. [R3] Dropbox 3/5 · US Mostly good: Nice for access to files but difficult to rearrange filed
  6. [R6] Dropbox 3/5 · US Delete items: Need to be able to deleted from the app. Instead in constantly gives you pop up warnings that it’s full. If you want to make space you have to go to the website and manually delete/empty trash.
  7. [R11] Dropbox 5/5 · US Wonderful tool!: I love using Dropbox to give me access to favorite files on multiple devices. It is easy to use and simplifies my life!
  8. [R21] Dropbox 3/5 · US Confused: Having trouble trying to figure it out. It’s not straight forward and I need things spelled out. There are so many different options and there’re not self explanatory, therefore, I’m hesitant to “touch” anything. Long story short, I’m not tech savvy.
  9. [R5] Dropbox 5/5 · US After all these years: Awesome and free. Forgot I had it TBH. Found 13 year old pix from an old trip to Europe.
  10. [R14] Dropbox 5/5 · US this is good: keeps my important photos
  11. [R19] Dropbox 1/5 · US Deleting stuff: You can’t delete old stuff
  12. [R4] Dropbox 1/5 · US Dissatisfied: After years of paying for an account my storage needs changed and I downgraded to a free account. I frequently received unwanted messages on my laptop and texts. This has turned me off toward this app and even if I again needed storage needs I would not choose Dropbox.
  13. [R13] Dropbox 2/5 · US Too much rent for more cloud: Why does more memory cost so much money. Is there some Angel at the edge of tge cloud charging you a tariff and you pass it on with your own cost. How much is it costing you to keep my information in your cloud. Probably less then two dollars. Can’t you be more fair, especially to people with a fixed income who can’t or don’t delete!
  14. [R2] Dropbox 5/5 · US Thank you!: I lost access to my old email address and Dropbox helped me restore my account, had to answer questions and I’m so appreciative of their support in the process. Thank you!
  15. [R25] Dropbox 1/5 · US Humans need human support: Having absolutely no way to talk to a live support tech will be the downfall of platforms like this!
  16. [R40] Dropbox 2/5 · US Support I’m paying for is just not there. All I get is a robot.: It does what it’s supposed to do. And they’ve added so much stuff I don’t care about and can’t escape that I’ve had enough. All sorts of unnecessary, for me, features. I want to store synced files and share them. That’s it. But it sings, dances, cooks, drives. I don’t care. My plan included support. Apparently they were kidding. Ther
  17. [R67] Verizon Cloud 5/5 · US 𝑮𝒓𝒆𝒂𝒕 𝒂𝒑𝒑: thank you for this app and a great customer service. I hope you have a great day.
  18. [R62] Verizon Cloud 5/5 · US Best cloud ever: Photos, videos music backed up easily.
  19. [R66] Verizon Cloud 1/5 · US No longer functions: Can’t log in. Always says “can’t connect to cloud” before that it stopped backing up saying “something went wrong”
  20. [R72] Verizon Cloud 1/5 · US Awful: Videos failed to play back all the time. Uploading takes forever or outright doesn’t work even over a gigabyte connection. The app is terrible. Time for a new development team.
  21. [R78] Verizon Cloud 1/5 · US Does Not Work: I follow all of the instructions: turn off lock screen, plug-in phone, connect to Wi-Fi, ensure the app has access to all contacts. No matter how many times I click sync, the app continues to say I have zero contacts synced. Pathetic. Just like Verizon.
  22. [R64] Verizon Cloud 1/5 · US Don’t use Verizon cloud: Don’t waste your money on Verizon cloud. Once you switch to a different carrier they will Delete your cloud and you will Lose all pictures and contacts. Don’t waste your money and don’t lose your information. Verizon is petty.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store