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Updated July 2026 · real, multi-region App Store reviews
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The verdict on

Dropbox

55
User verdict / 100 High confidence Divided

Dropbox remains a reliable cloud storage solution for many users, particularly for long-term file access and sharing, but recent updates and pricing structures have led to significant dissatisfaction regarding deleted files, app functionality, and customer support.

4.8★ lifetime (863,173) Free + in-app purchases since 2009 by Dropbox, Inc. updated 0.4 mo ago recent negative 51% 120 reviews across 4 regions
Cost & Monetization File Deletion & Retention Reliability & Trust App Performance & Stability User Interface & Experience Customer Support
5★365
4★65
3★60
2★85
1★425
recent reviews across 4 regions, vs the 4.8★ lifetime average

Dropbox is a long-standing cloud storage service appreciated by many for its ability to store and sync files across devices, often retrieving old photos and documents R5. However, recent user experiences highlight issues with unexpected file deletions, app performance problems, and a perceived increase in cost and aggressive monetization tactics, leading to a notable decline in recent sentiment R3R69R97.

What users like

  • Reliable for long-term file storage and access across multiple devicesR5R9R11R12
  • Effective for sharing files and photos with othersR17R25R52R66
  • Customer support can be helpful for account restoration issuesR4

What users complain about

  • Users report unexpected deletion of personal photos and videos, especially after downgrading or not paying for storageR3R69
  • Frequent app crashes, freezing, and syncing issues, particularly after recent updatesR6R55R63R83
  • Difficulty deleting files or managing storage space from within the app, often requiring website accessR16R40R387
  • High cost of paid plans and perceived aggressive monetization, including pop-ups and forced subscriptionsR2R8R32R45
  • Poor or non-existent customer support, often limited to automated responsesR22R36R73R87
  • Billing issues, including unauthorized charges and difficulty removing payment informationR51R84R85R87
  • Unintuitive or awkward user interface, especially on iPad and for basic tasks like navigation or sharingR15R28R57R70
  • Problems with sharing links, requiring recipients to download the app or encountering storage limitsR20R38R64R93
  • Issues with specific file types (e.g., PDFs showing blank, inability to save images, Excel editing problems)R50R185R719
  • App consumes a lot of device memoryR10

Latest update · v480.2

What the developer says changed (the verdict above weighs this against what reviewers report):

We release updates regularly and are always looking for ways to make the app better. If you have any feedback or run into issues, come find us in our forums. We’re happy to help!

Recurring themes

File Deletion & Retention negative
Many users report that Dropbox has unexpectedly deleted their personal photos and videos, especially after they downgraded to a free account or stopped paying for storage. This has led to significant frustration and distrust, with some calling it a 'scam'.R3R69
App Performance & Stability negative
Recent updates have introduced numerous performance issues, including frequent app crashes, freezing, and problems with photo/video syncing. Users report that the app is unstable and less reliable than before.R6R55R63R83
Cost & Monetization negative
Users express strong dissatisfaction with Dropbox's pricing, perceiving it as too expensive for storage. Many report being forced into paid subscriptions, receiving unwanted pop-up messages, or being unable to view shared files without paying. There are also complaints about unauthorized charges and difficulty managing subscriptions.R2R8R32R45
User Interface & Experience negative
Many users find the app's interface difficult to navigate, especially on iPad, and struggle with basic tasks like organizing or deleting files. Issues include awkward folder navigation, unclear options, and problems with sharing links that force recipients to download the app.R15R28R40R57
Customer Support negative
A significant number of users report poor or non-existent customer support, often encountering automated responses or being unable to reach a live person. This is particularly frustrating when dealing with billing disputes or technical issues.R22R36R73R87
Reliability & Trust mixed
While many long-term users still praise Dropbox for its reliability in backing up and securing files, recent experiences with file deletion and app instability have eroded trust for others.R3R5R9R11

Who it's for

Dropbox is for users who prioritize reliable long-term storage and cross-device access for important documents and photos, especially those who have used it for years and value its established syncing capabilities R5. It is also suitable for individuals who frequently share files and high-resolution photos with others R17R66. However, it is NOT for users on a tight budget, those who expect responsive human customer support, or individuals who are not tech-savvy and require a very straightforward interface R8R22. It is also not recommended for users who frequently need to manage storage space or delete files from within the mobile app R40.

Evidence note: The recent reviews skew significantly negative, contradicting the high lifetime rating. Many positive reviews are brief and general, while negative reviews provide detailed accounts of issues like file deletion, billing problems, and app instability. The developer's notes are generic and do not address any specific user complaints, particularly regarding crashes or file deletions, which are prominent in recent feedback.

Frequently asked

Does Dropbox delete my files if I stop paying?
Yes, multiple recent reviews indicate that Dropbox may delete personal photos and videos without consent if a user downgrades to a free account or stops paying for storage R3R69.
Is Dropbox expensive?
Many users find Dropbox to be expensive, with complaints about high costs for increased storage, forced subscriptions, and aggressive monetization tactics R8R45R47R704.
Can I get live customer support for Dropbox?
Based on recent reviews, users report significant difficulty in getting live customer support, often encountering only automated responses or no reply at all R22R36R520.
Are there issues with the Dropbox app's performance?
Yes, many users report that the Dropbox app frequently freezes, crashes, and has syncing issues, especially after recent updates R6R55R63R97.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R5] 5/5 · US After all these years: Awesome and free. Forgot I had it TBH. Found 13 year old pix from an old trip to Europe.
  2. [R9] 5/5 · US Wonderful tool!: I love using Dropbox to give me access to favorite files on multiple devices. It is easy to use and simplifies my life!
  3. [R11] 5/5 · US this is good: keeps my important photos
  4. [R12] 5/5 · US Peace of Mind: Above all, I value Dropbox for the peace of mind it gives me knowing that my pictures and document are safe.
  5. [R17] 5/5 · US God or whoever your higher power is bless you: I love you thank you so much for everything you do you make it so fun and easy to send things to friends back-and-forth back-and-forth back-and-forth back-and-forth back-and-forth back-and-forth back-and-forth. I love it and I love you and everyone who works in your building.
  6. [R25] 5/5 · US Drop it in, save it, share it: Great multifunctional service, Thank you
  7. [R52] 5/5 · US Saving Grace t: The drop box has allowed me to see my friends journal of pictures and to think about dropping mine into boxes. It makes it easier to see.
  8. [R66] 5/5 · US My Photo Sharing Favorite: Dropbox is the app that has consistently worked for me, getting even high-resolution photos reliably to my friends.
  9. [R4] 5/5 · US Thank you!: I lost access to my old email address and Dropbox helped me restore my account, had to answer questions and I’m so appreciative of their support in the process. Thank you!
  10. [R3] 1/5 · US Beware: For the longest time, Dropbox never deleted anything of mine. The only time you had to purchase the storage was if you wanted to add more photos and videos. Not to keep your original photos and videos from being deleted. Without my consent, they deleted a lot of of my personal family photos and videos. Stay away from this scam company
  11. [R69] 3/5 · US Wow deleting important photos of mine because I decided after several years of paying for your stora: So not cool of you Dropbox to DELETE my photos from several years including pictures of my nieces as babies, me holding them as babies, and my now dead grandmas 90th birthday! Why are you deleting my photos and files when I am not even synching anything new to yo yr app?! Oh you want money from me
  12. [R6] 1/5 · US Can’t synch: Boo
  13. [R55] 3/5 · US Recent update glitch: I like the app but ever since their recent update I been getting a notification stating that my photos/videos failed to download onto the app. I made sure I have the latest version of the app and I have space within my account but this issue still continues. Yall need to put a new update out or something for this issue.
  14. [R63] 1/5 · US Not syncing with sonix ai and Final Cut: Not syncing with sonix ai and Final Cut like it used to. I can’t upload video to sonix from Dropbox like I had been for over a month now I’m being forced to download the video to my computer and drag it into sonix. With Final Cut the videos will not save and have the error message and takes over two hours to upload to Dropbox. Needs fixing ASAP
  15. [R83] 2/5 · US Request Signature Error: Every time I open a document in the app and select “Request Signatures”, the app immediately closes. It doesn’t give an error message or anything. It just crashes and kicks me out. I’ve already deleted and reinstalled the app, restarted my devices, and tested it on both my iPhone and iPad. The same thing happens every single time. What’s confusing is that I can still se
  16. [R16] 1/5 · US Deleting stuff: You can’t delete old stuff
  17. [R40] 3/5 · US Delete items: Need to be able to deleted from the app. Instead in constantly gives you pop up warnings that it’s full. If you want to make space you have to go to the website and manually delete/empty trash.
  18. [R387] 3/5 · GB Ok: I love having all my videos on here but I keep deleting stuff because of my storage but when I delete it it doesn’t delete or the storage doesn’t go down!I need to put something on in a week but I don’t have storage.
  19. [R2] 1/5 · US Dissatisfied: After years of paying for an account my storage needs changed and I downgraded to a free account. I frequently received unwanted messages on my laptop and texts. This has turned me off toward this app and even if I again needed storage needs I would not choose Dropbox.
  20. [R8] 2/5 · US Too much rent for more cloud: Why does more memory cost so much money. Is there some Angel at the edge of tge cloud charging you a tariff and you pass it on with your own cost. How much is it costing you to keep my information in your cloud. Probably less then two dollars. Can’t you be more fair, especially to people with a fixed income who can’t or don’t delete!
  21. [R32] 1/5 · US I hate popups: I hate popups
  22. [R45] 1/5 · US Why did you become greedy like others!!!: This app use to be so great but just like time things change and greed gets higher in every corner now. This world is over .
  23. [R22] 1/5 · US Humans need human support: Having absolutely no way to talk to a live support tech will be the downfall of platforms like this!
  24. [R36] 2/5 · US Support I’m paying for is just not there. All I get is a robot.: It does what it’s supposed to do. And they’ve added so much stuff I don’t care about and can’t escape that I’ve had enough. All sorts of unnecessary, for me, features. I want to store synced files and share them. That’s it. But it sings, dances, cooks, drives. I don’t care. My plan included support. Apparently they were kidding. Ther
  25. [R73] 1/5 · US Can’t cancel - charge me every year: Worst customer service ever
  26. [R87] 1/5 · US CAUTION! ! unauthorized charge of annual subscription: I was signed up for the free trial and canceled the subscription before expiration, however, right after the free trial expiration, Dropbox charged me around 180USD, which later I realize is the amount of their full annual subscription fee… I NEVER subscribed. My apple account shows that my subscription with Dropbox was already expired I conta
  27. [R51] 1/5 · US Paying for a Plus subscription that Isn’t there: I have the free version but noticed I was charged $119.88 which is for a plus service. I looked further into the matter and it seems I’ve been charged multiple years for a service I don’t receive. It’s impossible to find anywhere on the app to check billing or remove a credit card on file. Do not get Dropbox as they are unreliable and obviously stea
  28. [R84] 1/5 · US Bad app: This poor app won’t let me remove my card off its platform at all it’s terrible keeps trying to charge my 200 for nothing and won’t let me remove my card.
  29. [R85] 1/5 · US Fraud: Noticed monthly charges in my bank account from Dropbox that had gone unnoticed for a couple years! I never signed up for a dropbox plus account, and someone fraudulently used my card information to do so. The email associated with my card information in dropbox’s database did not belong to me, and was not a valid email. Dropbox support kept gaslighting me, and told me they would refund
  30. [R15] 3/5 · US Mostly good: Nice for access to files but difficult to rearrange filed
  31. [R28] 1/5 · US Share link screen broken: You can’t see the text for the share link screen properly on iPhone. Half the options are cut off.
  32. [R57] 1/5 · US Terrible support and instructions: Dropbox mobile us a dreadful app and very difficult to use. Select the photos you want to share. Then hit … and choose share, but there is no share option. What a joke!
  33. [R70] 1/5 · US ?: I find it too difficult to use at understand.
  34. [R20] 2/5 · US No App Communication: I have a paid version of Dropbox but frequently shared folders with family, friends, and coworkers, etc. However, Dropbox no longer shows folder size in file explorer nor warns free user that they are out of storage space. Which leads to very frustrating problems.
  35. [R38] 1/5 · US Would have rated better: Can’t share functional edit links without forcing people to get the app. Won’t let anyone open on regular browser, just doesn’t make it an option without the app. Lame of the devs.
  36. [R64] 1/5 · US Shared files: Dropbox will no longer allow me to view a shared file for free. I haven’t downloaded anything. No matter what I do, I keep getting the subscription screen. I can’t view or save anything. This is ridiculous!
  37. [R93] 1/5 · US Worst app ever: I will never work with A photographer that use this app. Is TERRIBLE. The UX for user experience is so amateur. I can’t even save a picture without paying the app because they sent a link, than if I open a picture to save and go back, it LEAVES the folder with the pictures, forcing you to open the link again to be able to save more. Is a user experience problem. I can’t pin or save
  38. [R50] 3/5 · US PDF cannot be viewed online: When using the app, PDF files show blank pages when viewed from iPad.
  39. [R185] 3/5 · US Can’t save as image: I can’t save the images someone sent me as images.
  40. [R719] 3/5 · CA Problems: Keep telling me I need to install excel on my iPhone/iPad to continue to edit the sheet when I already did. Never had that problem until now, it won’t continue, nor will it open the file on excel like it used to…
  41. [R10] 2/5 · US Memory Hog: I constantly find myself deleting it. Just swells and swells in memory. I have to monitor it nearly everyday to see what it's expanded to.
  42. [R47] 1/5 · US Garbage wants to charge subscription.: Used to be free version available. No says I’m over data limit and I have zero stored. It just wants to bill auto pay. Deleted.
  43. [R704] 3/5 · CA Expensive to store vacation photos/vids: Like the app, hate the price.
  44. [R520] 3/5 · CA I have a 2TB Account: I also have a 2GB Basic Account that is under a different e-mail address. I have been searching the Help Files and the Community for help with being able to merge my 2GB files into my 2 TB Files? The Dropbox Help System is so confusing and I can't get answers to basic questions. I am now trying to figure out how to just download all of my files to a 2TB HDD and cancel both a
  45. [R97] 2/5 · US App freezes up: Been using Dropbox for years now without issues. But the last update to the app is very very unstable. App freezes more often than not when I’m trying to open it. Off line or not. (phone and iPad app are equally bad). Also removing the sync button in the “Manage offline files” was a terrible update. I used it to refresh my offline files every now and then to keep it all synced. P

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store