Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Dropbox vs Microsoft OneDrive

Dropbox 4.8★ · Free to download 75
Winner Dropbox
Microsoft OneDrive 4.7★ · Free to download 60

Dropbox generally offers a more reliable and user-friendly experience for file storage and sharing, despite some recent issues with photo management and customer support, while OneDrive struggles with consistent performance and a clunky mobile interface.

Full reviews: Dropbox · Microsoft OneDrive

Dropbox is favored for its long-standing reliability and ease of use, particularly for syncing files across devices and sharing, though some users report issues with photo deletion and customer support. OneDrive, while offering significant storage, is frequently criticized for app instability, poor photo/video playback, and a frustrating mobile interface.

Head to head

Ease of Use & Interface edge: DropboxR3R11R21R23
Dropbox Many users find Dropbox easy to use and navigate, simplifying their lives by providing access to files across multiple devices R11R23R35. However, some recent reviews mention difficulties with rearranging files, navigating folders on iPad, and a confusing interface for non-tech-savvy users R3R21.
Microsoft OneDrive OneDrive users appreciate having all their files accessible from anywhere and find it easy to navigate for basic tasks . However, many report a difficult and frustrating experience on iPhone, with issues like the app not opening, random freezes, and a cumbersome process for saving files .
File Storage & Syncing edge: DropboxR6R12R17R23
Dropbox Dropbox is praised for reliably storing and syncing files, with many users valuing the peace of mind it provides for their documents and photos R17R23R35. However, recent updates have caused issues with photo/video uploads failing and some users report difficulties deleting items from the app, requiring them to use the website R6R12.
Microsoft OneDrive OneDrive is valued for its storage capacity and accessibility across devices . However, it faces significant criticism for synchronization problems, with files not refreshing, photos not uploading automatically, and issues with files not appearing in the main photo library .
Reliability & Performance edge: DropboxR9R12R28R35
Dropbox Dropbox is generally considered reliable for file access and syncing R28R35. However, some users report issues with recent updates causing photo/video download failures R12, PDF files showing blank pages R9, and general unreliability for business use R28.
Microsoft OneDrive OneDrive's reliability is a major concern for users, with frequent reports of the app crashing, freezing randomly, and documents being unable to open without restarting the app . Video playback is particularly problematic, with issues like low quality, out-of-sync audio, and the inability to go full screen R76R78R84R91.
Pricing & Storage Management tieR7R13R15R37
Dropbox Dropbox users express frustration with storage costs, feeling that more memory is too expensive R13. There are also significant complaints about Dropbox deleting personal photos and videos after users downgrade to a free account or stop paying for storage R7R15. Some users are forced into team plans when they only need more storage as a single user R37.
Microsoft OneDrive OneDrive users are annoyed by the app automatically uploading photos to fill up free space and then prompting them to buy more storage . The inability to delete more than 20 items at a time is also a source of frustration, as it makes managing storage difficult and leads to constant 'storage full' notifications R93R103.
Customer Support edge: DropboxR2R25R40R56
Dropbox Dropbox receives praise for helping users restore accounts and providing patient phone conversations R2R56. However, many users are dissatisfied with the lack of human support, reporting that they only get robots and that there's no way to talk to a live tech R25R40.
Microsoft OneDrive OneDrive reviews do not extensively cover customer support, but issues like the app not opening or files not syncing suggest a lack of effective troubleshooting or support resources for common problems .
Pick Dropbox if

you need a generally reliable cloud storage solution for syncing files across devices and sharing, and value a straightforward interface R11R23R35. It's also a good choice if you appreciate responsive customer support for account issues R2R56.

Pick Microsoft OneDrive if

you are already heavily invested in the Microsoft ecosystem (like Office 365) and need large storage capacity that integrates with your existing tools, and you are willing to overlook mobile app inconsistencies .

Evidence note: The evidence for customer support is stronger for Dropbox, with both positive and negative experiences cited, while OneDrive's support is less discussed in the provided reviews.

Frequently asked

Does Dropbox delete old photos if I downgrade my account?
Yes, some Dropbox users have reported that their personal family photos and videos were deleted without their consent after they downgraded to a free account or stopped paying for storage R7R15.
Is OneDrive reliable for video playback on iPhone?
No, OneDrive is frequently criticized for poor video playback on iPhone, with users reporting issues like videos not rendering, pausing, loading slowly, low quality streaming, out-of-sync audio, and the inability to play videos full screen R76R78R84R91.
Can I easily delete multiple files in OneDrive?
No, many OneDrive users find it frustrating that they cannot delete more than 20 items at a time, which makes managing storage and clearing space difficult R93R103.
Does Dropbox offer live customer support?
While some users have had positive experiences with phone support R2R56, many Dropbox users report that there is no way to talk to a live support tech and that they only get a robot R25R40.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R3] Dropbox 3/5 · US Mostly good: Nice for access to files but difficult to rearrange filed
  2. [R11] Dropbox 5/5 · US Wonderful tool!: I love using Dropbox to give me access to favorite files on multiple devices. It is easy to use and simplifies my life!
  3. [R21] Dropbox 3/5 · US Confused: Having trouble trying to figure it out. It’s not straight forward and I need things spelled out. There are so many different options and there’re not self explanatory, therefore, I’m hesitant to “touch” anything. Long story short, I’m not tech savvy.
  4. [R23] Dropbox 5/5 · US Can't Imagine My E-Life Without Dropbox: I've been using Dropbox since 2008, shortly after it was introduced. As a college music educator, I originally started using Dropbox to share and transfer files with my students. Now, I have the entire contents of my laptop in Dropbox so the contents will sync across all my devices. While other similar applications native to Mac accomplish similar tasks, Dr
  5. [R6] Dropbox 3/5 · US Delete items: Need to be able to deleted from the app. Instead in constantly gives you pop up warnings that it’s full. If you want to make space you have to go to the website and manually delete/empty trash.
  6. [R12] Dropbox 3/5 · US Recent update glitch: I like the app but ever since their recent update I been getting a notification stating that my photos/videos failed to download onto the app. I made sure I have the latest version of the app and I have space within my account but this issue still continues. Yall need to put a new update out or something for this issue.
  7. [R17] Dropbox 5/5 · US Peace of Mind: Above all, I value Dropbox for the peace of mind it gives me knowing that my pictures and document are safe.
  8. [R9] Dropbox 3/5 · US PDF cannot be viewed online: When using the app, PDF files show blank pages when viewed from iPad.
  9. [R28] Dropbox 1/5 · US There has to be a better product: Use it for our business, it is very unreliable.
  10. [R35] Dropbox 5/5 · US My Dropbox: Dropbox has been extremely useful for me. Very reliable and easy to navigate.
  11. [R7] Dropbox 1/5 · US Beware: For the longest time, Dropbox never deleted anything of mine. The only time you had to purchase the storage was if you wanted to add more photos and videos. Not to keep your original photos and videos from being deleted. Without my consent, they deleted a lot of of my personal family photos and videos. Stay away from this scam company
  12. [R13] Dropbox 2/5 · US Too much rent for more cloud: Why does more memory cost so much money. Is there some Angel at the edge of tge cloud charging you a tariff and you pass it on with your own cost. How much is it costing you to keep my information in your cloud. Probably less then two dollars. Can’t you be more fair, especially to people with a fixed income who can’t or don’t delete!
  13. [R15] Dropbox 3/5 · US Wow deleting important photos of mine because I decided after several years of paying for your stora: So not cool of you Dropbox to DELETE my photos from several years including pictures of my nieces as babies, me holding them as babies, and my now dead grandmas 90th birthday! Why are you deleting my photos and files when I am not even synching anything new to yo yr app?! Oh you want money from me
  14. [R37] Dropbox 1/5 · US Poor storage options: Poor plan options. I am a single user and need more storage and I am being forced into a three person team plan.
  15. [R2] Dropbox 5/5 · US Thank you!: I lost access to my old email address and Dropbox helped me restore my account, had to answer questions and I’m so appreciative of their support in the process. Thank you!
  16. [R25] Dropbox 1/5 · US Humans need human support: Having absolutely no way to talk to a live support tech will be the downfall of platforms like this!
  17. [R40] Dropbox 2/5 · US Support I’m paying for is just not there. All I get is a robot.: It does what it’s supposed to do. And they’ve added so much stuff I don’t care about and can’t escape that I’ve had enough. All sorts of unnecessary, for me, features. I want to store synced files and share them. That’s it. But it sings, dances, cooks, drives. I don’t care. My plan included support. Apparently they were kidding. Ther
  18. [R56] Dropbox 5/5 · US Phone conversation: Very patient
  19. [R76] Microsoft OneDrive 1/5 · US Overrated, and terrible filters.: I would have chosen another service if I knew how bad this one was, now it will take beyond forever to transfer everything. Videos 15 seconds or longer have a hard time rendering, will pause and load for minutes, with low quality streaming. Most of the time the voices are out of synch with the video. Even if you download the old videos, sometimes they are broken c
  20. [R78] Microsoft OneDrive 3/5 · US Good but needs improvement: So I’ve been using OneDrive for years now and it great and has massive storage. A couple of improvements. 1) I’m sure it’s a bug but recently, I can’t enlarge my screen when watching videos. That ↙️↗️ doesn’t work. 2) can’t airplay videos from OneDrive at all. 3) it didn’t have my email registered but then sent the code to my registered email. lol. But overall I like On
  21. [R84] Microsoft OneDrive 3/5 · US No more full screen video. Thanks Microsoft: The button to expand a video to full screen in the most recent iOS release is purely ornamental. Click it all day long as you watch a teeny tiny video. Fool your friends. Tap your phone. Nice feature. Who needs full screen video anyway?
  22. [R91] Microsoft OneDrive 1/5 · US Worthless on an iPhone: Not sure why my previous review is gone. I have an iPhone 15 and this app cannot play a video on it to save it's life! Hasn't been able to for well over a year. I have a new iPad, same things. Microsoft constantly disappoints!
  23. [R93] Microsoft OneDrive 3/5 · GB One thing bothers me. .: I like using this app, been using it for years. . But one thing really bothers me…………….why can you not delete more than 20 items?!?! I had multiple photos selected and then the bin disappeared. Had to work backwards to figure out how many to deselect and then reselect the items again once I’d deleted my original 20.
  24. [R103] Microsoft OneDrive 1/5 · US Clown behavior app: This has to be a joke. An app that tries to automatically back up every photo but will only let you delete 20 at a time just so it can continue to blast you with notifications that your storage is full.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store