Chipotle vs Chick-fil-A

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R1] Chipotle 1/5 · US Can’t redeem rewards: It’s hard to give an app a good rating when I can’t redeem my rewards. Free chips with a purchase of $5 or more, my order was $20 couldn’t redeem the chips same issue with a free drink. What a joke
2. [R4] Chipotle 1/5 · US BS free chips and guac: You offer free chips and guac with $5 order I ordered $10 and you say requirements not met don't offer if you aren't going to honor it
3. [R19] Chipotle 1/5 · US Rewards themselves for messed up orders: Twice now within the past few times I’ve ordered, chipotle has not included ingredients that I paid extra for, and rather than refunding the cost of the ingredient or the whole order entirely, which is what should reasonably happen, it gives me a free side of guac to be used as a coupon. This is especially annoying considering the coupon EXPIRES. Rather tha
4. [R86] Chick-fil-A 5/5 · US Best Fast Food App: Chick-fil-a is the best fast food restaurant for fast, friendly service and consistent quality. The app is easy to use and the rewards program is good.
5. [R10] Chipotle 2/5 · US App is buggy: App is super buggy and they try to give free promos but won’t let you apply to the order
6. [R40] Chipotle 1/5 · US Better off ordering in store: Only use the app if you want to get 2/3 of what they give you if you order in store. Also good luck using any rewards in the app. It will tell you that you don’t meet the requirements even when you do.
7. [R60] Chipotle 1/5 · US It’s a trap: Chipotle has no ownership when they mess up an order. It takes 30 to 45 minutes of back-and-forth through an app just to get refunded for an order you cannot eat because they messed it up. It’s not efficient. They’re quick at taking your money but refuse to help you out.
8. [R63] Chick-fil-A 3/5 · US Interface is confusing: There’s a lot of hidden parts and some aren’t clear unless you scroll but it’s not clear right away that you’re supposed to. The app just seems too busy.
9. [R13] Chipotle 1/5 · US Drastically Late: Second time we’ve ordered for the office, first time they were drastically late, we gave the benefit of the dought. Order today and again it was drastically late and no way to contact the store to check see what’s happening. Called 1-800-Chipotle and it is a Medicare number. Tried reaching my email and the chat bot offered a drink and closed chat, no way to stress concern or requ
10. [R22] Chipotle 1/5 · US Never order to pickup they constantly have delays will be faster in person: Don’t order
11. [R65] Chick-fil-A 5/5 · US Outstanding service and kindness: Even though this place was extremely busy , our food was served within minutes. The servers kept coming around asking customers if they wanted refills on drinks. Plus, the food was outstanding. Great experience…. I wish I didn’t live four hours away.
12. [R12] Chipotle 3/5 · US Can’t use rewards: Overall the app is great. The problem is that there will be promo offers that require a $5 minimum purchase, but a $10 or $15 purchase still shows as an ineligible purchase.
13. [R25] Chipotle 1/5 · US Rewards: Rewards never work in the app
14. [R69] Chick-fil-A 3/5 · US Ok: They changed it so you need 1000 points for a sandwich now
15. [R64] Chick-fil-A 2/5 · US Terrible chat for problem resolution: I used the app to do a delivery order and one of my items was missing and so the app directed me to use the chat feature. The resolution with the chat was not great because it promised to refund my money in 3 to 5 days. But I have no proof of that and no confirmation and while I was trying to chat with the chat bot. The text screen kept reloading every few sec
16. [R68] Chick-fil-A 5/5 · US Smiles: Matthew was an amazing greeter at the window. He had a nice smile and called me by my name. It is not taken for granted. The lady that took my order was so kind.