Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Chipotle vs Starbucks

Chipotle 4.7★ · Free to download 55
Winner Starbucks
Starbucks 4.9★ · Free to download 75

Starbucks offers a more reliable and feature-rich app experience for ordering and rewards, despite some recent complaints about reward program changes, while Chipotle's app is plagued by consistent issues with reward redemption and order accuracy.

Full reviews: Chipotle · Starbucks

Starbucks' app generally provides a smooth mobile ordering experience with convenient features and a well-regarded rewards program, though recent changes have caused some user dissatisfaction. Chipotle's app, while appreciated for its re-order function, struggles significantly with reward redemption, order accuracy, and customer support for issues.

Head to head

Features & Ease of Use edge: StarbucksR6R8R9R15
Chipotle Chipotle users appreciate the re-order option for convenience R6R8 and find the app generally easy to use for ordering . However, there are requests for specific menu options like salad dressing in bowls R9 or side cheese/sour cream . Issues with location services leading to ordering at the wrong store are also noted R15.
Starbucks Starbucks users find the app very convenient for mobile ordering, allowing them to skip lines and save time R74R77R92. Customization options are a plus . However, some users report the app lagging during busy times R74 or having issues with specific menu items not being available on the app . There are also complaints about the delivery feature being buggy .
Rewards Program edge: StarbucksR1R3R4R6
Chipotle Chipotle's rewards system is a major point of frustration, with numerous users reporting inability to redeem free items or promotions despite meeting requirements R1R3R4R6. Some users also complain about not earning points or receiving expiring coupons instead of refunds for incorrect orders R19.
Starbucks Starbucks' rewards program is generally seen as a benefit, allowing users to earn stars for free items . However, recent changes have led to significant dissatisfaction, with users complaining about stars expiring too quickly , the removal of certain benefits like 2x stars for pre-loading cards , and a perceived decrease in overall rewardingness . Some also find the mandatory reload amounts for payment inconvenient .
Reliability & Performance tieR10R13R18R24
Chipotle Chipotle's app is described as buggy R10 with issues like pickup options defaulting incorrectly . Users report orders being drastically late R13 or missing items R24. Payment issues, such as inability to use multiple gift cards R18 or process payments , are also cited.
Starbucks Starbucks users report frequent issues with mobile ordering being unavailable or the app crashing/infinitely loading without a good internet connection . Some experience orders not going through to the store instantly, leading to long waits R69. There are also instances of the app charging reload amounts without sending the order .
Order Accuracy & Support tieR13R19R24R28
Chipotle Chipotle users frequently report receiving incorrect orders, such as wrong proteins R28 or missing paid-for ingredients R19. They also complain about getting less food when ordering through the app compared to in-store . Customer support is deemed unhelpful, with issues like chat bots closing chats R13 and difficulty getting refunds for messed-up or missing items R24.
Starbucks Starbucks users also experience order inaccuracies, with drinks made wrong R93 or spilled during delivery R94. However, the app lacks an option to request a refund or remake for incorrect orders R93. Customer service is sometimes unhelpful, as seen with issues like lost rewards after updates or unsatisfactory resolutions for delivery problems R94.
Pick Chipotle if

You prioritize the convenience of re-ordering your favorite Chipotle meal and are willing to contend with potential issues in reward redemption and order accuracy R8.

Pick Starbucks if

You want a generally reliable app for mobile ordering to save time, appreciate customization options, and are a frequent Starbucks customer who can still benefit from their rewards program despite recent changes R74R77R92.

Evidence note: Both apps are free to download, so there's no free-vs-paid asymmetry. The evidence for Chipotle's rewards issues is particularly strong and consistent across many reviews.

Frequently asked

Do Chipotle rewards work reliably?
No, many Chipotle users report significant issues with the app not allowing them to redeem free rewards or promotions, even when their order meets the stated minimum purchase requirements R1R4R7R12.
Is mobile ordering faster with Starbucks?
Yes, many Starbucks users find mobile ordering makes getting their coffee faster by allowing them to skip lines, though some report delays in orders reaching the store or the app being unavailable during busy times R69R74R77R92.
Can I get a refund for a wrong order on the Starbucks app?
The Starbucks app currently lacks a direct option for users to request a refund or remake for incorrect orders, which can be frustrating if a drink is made wrong or spilled R93R94.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R6] Chipotle 3/5 · US Mostly good and appreciate re-order option: Like several things about app and the re-order feature is most helpful. It can be hard to make things GF and request corn tortillas on app and no matter if I spend $15 or $49 it never applies the free quest or “promotion” offers. That part is a scam
  2. [R8] Chipotle 5/5 · US Consistency: I was originally going to order on Panda Express app, but it was glitchy and I didn’t have time to order inside the restaurant. I opened up the Chipotle app and hit the re-order button and was able to get my order ready on time.
  3. [R9] Chipotle 3/5 · US Dressing: Why isn’t there an option to add salad dressing to your regular bowl. I love the salad dressing, but I don’t always want all the extra lettuce especially when I usually only eat half and heat it the next day. Reheated lettuce is yucky.
  4. [R15] Chipotle 3/5 · US Location Issues: There are other competing food apps out that that do a much better job of preventing you from placing an order at the wrong location. I feel like Chipotle doesn’t try that hard…and they require you to provide a new order number at the correct location before they will even give you your money back …. if they had a better location service they would never have to dish out refunds
  5. [R1] Chipotle 1/5 · US Can’t redeem rewards: It’s hard to give an app a good rating when I can’t redeem my rewards. Free chips with a purchase of $5 or more, my order was $20 couldn’t redeem the chips same issue with a free drink. What a joke
  6. [R3] Chipotle 3/5 · US addicting food, bad reward system: not a big fan of the rewards system it pisses me off but it is good food tho
  7. [R4] Chipotle 1/5 · US BS free chips and guac: You offer free chips and guac with $5 order I ordered $10 and you say requirements not met don't offer if you aren't going to honor it
  8. [R10] Chipotle 2/5 · US App is buggy: App is super buggy and they try to give free promos but won’t let you apply to the order
  9. [R13] Chipotle 1/5 · US Drastically Late: Second time we’ve ordered for the office, first time they were drastically late, we gave the benefit of the dought. Order today and again it was drastically late and no way to contact the store to check see what’s happening. Called 1-800-Chipotle and it is a Medicare number. Tried reaching my email and the chat bot offered a drink and closed chat, no way to stress concern or requ
  10. [R18] Chipotle 3/5 · US Gift card handling is bad: Can only store one gift card. If order exceeds the amount of gift card, I don’t believe you can add another card during current order. You have to pay cash. I think it is intentionally designed to leave gift card money on the table.
  11. [R24] Chipotle 3/5 · US Missing items: whenever i get things delivered and things are missing when i order through the app i don’t get refunded or anything back for them i just lose money everytime
  12. [R19] Chipotle 1/5 · US Rewards themselves for messed up orders: Twice now within the past few times I’ve ordered, chipotle has not included ingredients that I paid extra for, and rather than refunding the cost of the ingredient or the whole order entirely, which is what should reasonably happen, it gives me a free side of guac to be used as a coupon. This is especially annoying considering the coupon EXPIRES. Rather tha
  13. [R28] Chipotle 2/5 · US Salad & Burrito .: I ordered the steak salad and received chicken and my husband ordered a steak bowl and received the steak burrito. Ordered a large guacamole and guacamole on my salad and it was brown and not fresh. Overall it was a terrible meal. Very disappointing .
  14. [R7] Chipotle 1/5 · US Reward didn’t work: App would not let me use my free queso with a $5.00 minimum purchase. My total was $15.00! Reward expires tomorrow!!
  15. [R12] Chipotle 3/5 · US Can’t use rewards: Overall the app is great. The problem is that there will be promo offers that require a $5 minimum purchase, but a $10 or $15 purchase still shows as an ineligible purchase.
  16. [R69] Starbucks 3/5 · US Not great!: So when you use the mobile app to order, your order doesn’t instantly go through to the store. We waited over half an hour only to be told that the barista didn’t get our order until about 5 minutes before. There’s no point in using the mobile order app if you’re waiting in line anyway for over 40 minutes just to get coffee!
  17. [R74] Starbucks 4/5 · US Amazing: Skips the line even at work I ask if I can pre order a coffee to pick up when my breaks start so I don’t waste time waiting. I love saving up my points for location specific cups. I sell them on eBay when I have to many or gift them. It does lag during busy times of the day and depending on location. Other then that it’s so helpful
  18. [R77] Starbucks 5/5 · US stellbells: i get starbucks almost every day before school and the app makes it so much easier to get my order in time so i don’t miss the bell🙃
  19. [R92] Starbucks 5/5 · US So easy!: Makes ordering coffee so easy. I’m in and out. Have my coffee and I’m Back in the grind.
  20. [R93] Starbucks 3/5 · US Refund/issue option: There have been too many times I’ve grabbed my drink and been on my way to work and it’s made wrong. There is no option in the Starbucks app to get a refund or remake.
  21. [R94] Starbucks 1/5 · US Delivery: Bad customer service. I ordered two drinks on delivery and they order came with a soaked bag, one of the drinks spilled and leaked all over my work desk when I put it down to open the bag. I contacted support and they offered a $5 refund and said that was the best they could do when the drink was $10 and the delivery fee puts even more on. I told them I’ll take a remake and I’ll even go

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store