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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

LastPass Password Manager vs Passwords

LastPass Password Manager 4.4★ · Free to download 65
Winner LastPass Password Manager
Passwords 4.7★ · Free to download 55

LastPass is the better choice for users needing a full-featured, cross-platform password manager, despite its recent decline in user satisfaction, while Passwords is suitable for basic, Apple-ecosystem-only password storage.

Full reviews: LastPass Password Manager · Passwords

LastPass Password Manager offers a more comprehensive password management solution with features like secure notes and cross-device syncing, though it struggles with usability issues and customer support. Passwords, an Apple-native app, is simpler and generally reliable for basic password storage within the Apple ecosystem, but lacks advanced features and cross-platform functionality.

Head to head

Features & Functionality edge: LastPass Password ManagerR2R6R7R8
LastPass Password Manager LastPass users appreciate its core function of saving and managing passwords, with some highlighting its ability to help remember countless passwords and even share access with family R2R8. However, many recent reviews point to critical features breaking, such as the inability to add new items or generate passwords R7R24, and a desire for more attachment options beyond secure notes R6.
Passwords Passwords users find it helpful for basic password storage and generation R62R104. However, a significant number of users express a need for more advanced features like secure notes, license, and credit card storage R73R102. Users also desire folder organization and better control over generated password parameters .
Ease of Use & Interface tieR1R3R4R17
LastPass Password Manager LastPass receives mixed reviews on ease of use. Some users find it easy and straightforward R17, especially for seniors . However, many describe the interface as clunky, archaic, or difficult to master R1R3. Specific frustrations include data loss when switching screens R1, issues with password export R4, and a glitchy, non-user-friendly experience R18.
Passwords Passwords is generally perceived as having a nice basic UI R62 and being helpful . However, some users find it confusing for beginners , difficult to set up updates , or struggle with password parameters during entry . A common complaint is the lack of folder organization, making it hard to sort passwords .
Reliability & Performance tieR18R24R27R30
LastPass Password Manager LastPass's reliability has declined, with numerous reports of frequent glitches R18, random logouts R24, and the app becoming unresponsive after updates . Users also experience issues with Face ID/biometric login not working consistently, forcing them to type long master passwords R27R30R31. Some report that the autofill functionality in browsers and apps works only intermittently .
Passwords Passwords generally works, but users report issues with passwords not always saving or not being updated . Some experience problems with autofill, especially in specific scenarios like company logins . There are also reports of passwords reverting to old versions after iOS updates and a lack of iCloud backup for passwords .
Price & Value tieR12R13R60R70
LastPass Password Manager LastPass is free to download, but many users express frustration with its free tier limitations, particularly the restriction to a single device type (mobile or computer) without a subscription R13R60. Users feel strong-armed into paying for a subscription to use it across devices R13R60. Some paying users feel it has gone downhill since they started paying R12.
Passwords Passwords is a free, built-in Apple feature. Users don't discuss pricing, but some express concern about the security of all passwords being accessible if someone gains access to their phone R70. There are also complaints about the app being moved out of settings into a separate app, which some view as a negative UX change .
Customer Support edge: PasswordsR19R22R25R31
LastPass Password Manager LastPass receives overwhelmingly negative feedback regarding customer support. Users report no one to call for password resets R19R31, inability to get logged in due to MFA issues and lack of support R22, and being locked out of accounts with no response from support R25. Paid users also struggle to get support, being told they need to log in to access it, which they cannot do .
Passwords There is no direct mention of customer support for Passwords, likely because it is an Apple-native feature. Issues reported are typically related to the app's functionality or integration within the iOS ecosystem , rather than needing direct support contact.
Pick LastPass Password Manager if

You need a password manager with cross-platform syncing, secure notes, and the ability to share access, and are willing to tolerate potential usability glitches and poor customer support .

Pick Passwords if

You are fully embedded in the Apple ecosystem, need a basic, free password storage solution, and prioritize simplicity and native integration over advanced features or cross-platform compatibility R62.

Evidence note: Reviews for Passwords are often very short and vague, making it challenging to extract detailed insights. Many reviews for Passwords also seem to confuse it with general phone password settings or other apps, leading to less specific feedback compared to LastPass.

Frequently asked

Is LastPass reliable for storing passwords?
LastPass has a long history of being a reliable password manager, with some users having used it for over a decade R11, but recent reviews indicate a decline in reliability with frequent glitches, random logouts, and issues with Face ID and autofill R18R24R27.
Does Passwords (Apple) offer advanced features like secure notes?
Passwords (Apple) primarily focuses on storing website login credentials and generating strong passwords R62R104, but users frequently request additional features like secure notes, license, and credit card storage, which are currently missing R73R102.
Is LastPass customer support helpful?
LastPass customer support is widely criticized by users, with many reporting an inability to get help for critical issues like password resets, MFA problems, or being locked out of their accounts, even for paid subscribers R19R22R25R31.
Can I use LastPass on multiple devices for free?
No, LastPass's free tier now restricts users to using the app on only one device type (either mobile or computer), and a subscription is required to use it across multiple devices R13R60.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] LastPass Password Manager 5/5 · US App works great!: Love the app, have never had any problems with it and its serves its purpose perfectly! Would not use another tool.
  2. [R6] LastPass Password Manager 3/5 · US Why: Love it but need to be able to add attachments onto anything. Not just secure notes
  3. [R7] LastPass Password Manager 1/5 · US Worthless now that “Add Item” no longer works: The iOS app will not allow me to add a new item to my list of passwords. This renders the service worthless. I’ve reported this and updated the app several times to no avail. I guess it’s time to move onto a better password manager app.
  4. [R8] LastPass Password Manager 5/5 · US Awesome password manager!!: I can’t believe how amazing this app.is! I’ve always had to set and RESET my passwords too many time's before this app.
  5. [R1] LastPass Password Manager 1/5 · US Done with LastPass: They still have the same old clunky, archaic interface. On iPhone specifically if you are entering information like in the notes field, and then switched to another screen to get the info you need to put in, when you come back to LastPass, it has deleted everything you have put in so far. Since this is usually the critical information, I'm trying to record so that I never lose
  6. [R3] LastPass Password Manager 3/5 · US Too complex for 70’s: This is hard to master. I’m 70 and was expert at Apple when their products were (then) simple “Jobs” specials. Even the instructions weren’t all that complicated. At least I’m learning every day. “SIGH”
  7. [R4] LastPass Password Manager 1/5 · US Password export is awful: Completely impossible to use the exported csv to migrate. Thanks for making it as difficult as possible LastPass.
  8. [R17] LastPass Password Manager 5/5 · US Great app: Easy to use love
  9. [R18] LastPass Password Manager 3/5 · US Too many problems: It seems to frequently glitch and could be a little more user friendly. Have used it for years and considering a switch
  10. [R24] LastPass Password Manager 3/5 · US Once good…: Keeps stumbling. Can’t generate a PW on new entries. Logs out randomly. Subscribed for >5 years… may start looking for alternative
  11. [R27] LastPass Password Manager 3/5 · GB Sketchy: When using LPass on my iPhone I find that it will not always log me in using face recognition. I then have use the password. So now considering an alternative vault system.
  12. [R30] LastPass Password Manager 3/5 · GB Point of finger recognition?: What's the point in finger recognition if you have to type in the ever growing password every other time?
  13. [R12] LastPass Password Manager 3/5 · US Gone downhill: I used to love this app. Never had any problems until I started paying for Premium. The latest issue is after I use LastPass to log into a website, LastPass asks me if I want to add it to LastPass. That is ludicrous!
  14. [R13] LastPass Password Manager 1/5 · US Forcing one account…: Not allowing someone to switch between computer and mobile devices as they wish without a subscription is pretty stupid. Switched to bit warden and then payed for their subscription because they didn’t strong arm me into it.
  15. [R60] LastPass Password Manager 1/5 · US Horrible Product: Its genuinely insane that you need to purchase a subscription to be able to use the app on multiple devices. I should not have to pay money to not have all my passwords locked on my computer. Genuinely disappointing.
  16. [R70] Passwords 1/5 · US Why why why: 1 stars there’s no point in this junk once someone figures out your phone password then they can get to all the passwords saved on here don’t use expetially if they like to steal because if my brother figures out that I have this app hill steal all my money from my lock box
  17. [R19] LastPass Password Manager 1/5 · US No customer support: No one to call to reset my password and it’s a paid account and waiting to change phones but about you lose your po password
  18. [R22] LastPass Password Manager 1/5 · US Horrendous customer support: I can’t get logged in due to an MFA issue. I can’t get ahold of support and it’s been several days. Use 1Password and avoid these jokers!
  19. [R25] LastPass Password Manager 1/5 · US I’M LOCKED OUT!: I changed my email but LP didn’t change the account recovery email! I know my password but LP insists that I verify via email but sends recovery to my old email that I can’t access! I’ve emailed countless times but they won’t respond or fix. They are the ones that didn’t change my recovery email as requested!! And they enabled 2fa on my old email without letting me know! Get a clu
  20. [R31] LastPass Password Manager 1/5 · US No one to help: I had last pass for 10 years , it Was Wonderful! Then they switch to facial recognition , that was great! Then they wanted my password which I put in ( I used it For Years) now it will not accept it! There is no one to talk to , and the only way to get to the corporate office is to give your credit call number to another site! What a scam !
  21. [R11] LastPass Password Manager 5/5 · US Excelente: 14 años usándola. La amo
  22. [R62] Passwords 5/5 · US Passwords: It works and has a nice basic UI. I appreciate this application as much as I do the pencil. Must have basic tool.
  23. [R73] Passwords 2/5 · US Needs Mire: Would be nice if it included secure notes, license, and credit cards
  24. [R102] Passwords 3/5 · GB Getting better but…: Very useful and much needed feature that previously required 3rd party apps. However some additional features are missing such as being able to store custom fields and notes that are not linked to a password.
  25. [R104] Passwords 5/5 · US Password-maker: I like this! You can make any kind of passwords based on your web site. I love it!

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store