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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

LastPass Password Manager vs Dashlane Password Manager

LastPass Password Manager 4.4★ · Free to download 55
Winner Dashlane Password Manager
Dashlane Password Manager 4.8★ · Free + IAP 80

Dashlane is the stronger choice for a password manager, offering a more reliable and user-friendly experience, despite recent price increases and changes to its free tier, while LastPass struggles with consistent technical issues and poor customer support.

Full reviews: LastPass Password Manager · Dashlane Password Manager

Dashlane generally provides a more dependable and easier-to-use password management solution, with many users praising its reliability and cross-device syncing. LastPass, while having a loyal user base, is frequently criticized for its clunky interface, numerous bugs, and severely lacking customer support.

Head to head

Features & Functionality edge: Dashlane Password ManagerR2R4R6R7
LastPass Password Manager LastPass users appreciate its core function of saving and managing passwords R2, with some finding it easy to use R17R20. However, many recent reviews highlight significant issues, such as the inability to add new items R7, failure to save new passwords , and problems with generating passwords R24. Users also report issues with Face ID/biometric login R9R27R28R30 and a desire for features like attaching files beyond secure notes R6. The export function is described as awful R4.
Dashlane Password Manager Dashlane users consistently praise its ability to fill in information and securely store passwords . Many find it easy to use and reliable across multiple devices . Specific features like secure notes are appreciated , and some users like the visual distinction of characters in passwords . However, some recent issues include the app not working in airplane mode and a shift to browser extensions that some employers ban .
Ease of Use & Interface edge: Dashlane Password ManagerR1R3R17R18
LastPass Password Manager LastPass receives mixed reviews on ease of use. While some users find it easy and straightforward R17R20, a significant number describe the interface as clunky and archaic R1. Many users, including long-time subscribers, find it difficult to use and non-intuitive R3R18. Specific complaints include data loss when switching screens R1, difficulty with scrolling , and search functionality issues on iPad .
Dashlane Password Manager Dashlane is widely praised for being easy to use . Users appreciate its simplicity and how it makes managing many passwords easier . Some users specifically note the new colorful characters as helpful for readability .
Reliability & Performance edge: Dashlane Password ManagerR12R15R18R24
LastPass Password Manager LastPass users report numerous reliability issues. Common complaints include frequent glitches R18, random logouts R24, constant requests for the master password despite Face ID being enabled , and the app becoming unresponsive after updates . Some users experience problems with syncing data between devices R15 and the app only working intermittently . Many state that the app has declined over the years R12R24.
Dashlane Password Manager Dashlane is generally seen as reliable and dependable . Users appreciate that it works across devices . However, some recent negative reviews mention the app suddenly stopping working on older iPads and issues with subscription renewals not being recognized, leading to loss of access . One user reported it not working offline .
Customer Support tieR19R22R25R31
LastPass Password Manager LastPass receives overwhelmingly negative feedback regarding customer support. Users report no one to call for password resets R19R31, being unable to access support without logging in R58, and getting stuck in endless cycles of unhelpful articles when trying to cancel subscriptions R55. Many users describe the support as horrendous R22R25 and non-existent .
Dashlane Password Manager Dashlane's customer service also faces criticism, with users stating it has become terrible . Similar to LastPass, users report difficulty talking to a person and being unable to cancel subscriptions, with support logging off when the intention to cancel is stated . One user mentioned waiting up to 30 days for a refund after renewal issues .
Price & Value tieR13R16R20R24
LastPass Password Manager LastPass's value proposition is a point of contention. While some users find it worth every penny R20, many are frustrated by the requirement to pay for a subscription to use it across multiple devices R13. The free tier's limitations, such as being forced to choose between mobile or computer access, have driven users to switch to competitors R13R46. Some long-time users are considering not renewing due to declining performance R16R24.
Dashlane Password Manager Dashlane users generally find value in the app, with many stating it's worth every penny . However, recent price increases have caused significant backlash, with some users reporting a 100% price hike from £30 to £60 per year R75R77. This has led many to switch to cheaper alternatives R75R77. There's also frustration over changes to the free version, which has seen password limits shrink and ultimately been discontinued, with threats of account deletion for non-paying users .
Pick LastPass Password Manager if

You are a long-time LastPass user who has not experienced the recent bugs and values its core functionality, or if you are on a very tight budget and can tolerate the limitations of its free tier R2R17R20.

Pick Dashlane Password Manager if

You prioritize a generally reliable, easy-to-use, and well-integrated password manager across multiple devices, and are willing to pay for a premium service despite recent price increases .

Evidence note: Dashlane has a significantly higher number of ratings and a higher lifetime average rating, which is reflected in a larger proportion of positive reviews compared to LastPass. However, both apps show recent negative trends, particularly regarding customer support and pricing/free tier changes. LastPass's negative reviews frequently cite specific technical bugs and poor support, while Dashlane's recent negativity is heavily skewed towards price increases and changes to its free offering.

Frequently asked

Is LastPass's free tier good?
LastPass's free tier has limitations, notably forcing users to choose between mobile or computer access, which has frustrated many and led them to switch to other services R13R46.
Has Dashlane's price changed recently?
Yes, Dashlane has recently implemented significant price increases, with some users reporting a 100% hike from £30 to £60 per year, leading many to seek cheaper alternatives R75R77.
Which app has better customer support?
Both LastPass and Dashlane receive strong criticism for their customer support, with users reporting difficulty reaching a person, issues with account recovery, and problems canceling subscriptions R19R22R55R58.
Are there issues with Face ID or biometric login?
LastPass users frequently report problems with Face ID and biometric login, including constant requests for the master password despite biometrics being enabled, and the feature being removed or unreliable R9R27R28R30. Dashlane users generally find Face ID reliable, especially on newer iPhones .

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] LastPass Password Manager 5/5 · US App works great!: Love the app, have never had any problems with it and its serves its purpose perfectly! Would not use another tool.
  2. [R4] LastPass Password Manager 1/5 · US Password export is awful: Completely impossible to use the exported csv to migrate. Thanks for making it as difficult as possible LastPass.
  3. [R6] LastPass Password Manager 3/5 · US Why: Love it but need to be able to add attachments onto anything. Not just secure notes
  4. [R7] LastPass Password Manager 1/5 · US Worthless now that “Add Item” no longer works: The iOS app will not allow me to add a new item to my list of passwords. This renders the service worthless. I’ve reported this and updated the app several times to no avail. I guess it’s time to move onto a better password manager app.
  5. [R1] LastPass Password Manager 1/5 · US Done with LastPass: They still have the same old clunky, archaic interface. On iPhone specifically if you are entering information like in the notes field, and then switched to another screen to get the info you need to put in, when you come back to LastPass, it has deleted everything you have put in so far. Since this is usually the critical information, I'm trying to record so that I never lose
  6. [R3] LastPass Password Manager 3/5 · US Too complex for 70’s: This is hard to master. I’m 70 and was expert at Apple when their products were (then) simple “Jobs” specials. Even the instructions weren’t all that complicated. At least I’m learning every day. “SIGH”
  7. [R17] LastPass Password Manager 5/5 · US Great app: Easy to use love
  8. [R18] LastPass Password Manager 3/5 · US Too many problems: It seems to frequently glitch and could be a little more user friendly. Have used it for years and considering a switch
  9. [R12] LastPass Password Manager 3/5 · US Gone downhill: I used to love this app. Never had any problems until I started paying for Premium. The latest issue is after I use LastPass to log into a website, LastPass asks me if I want to add it to LastPass. That is ludicrous!
  10. [R15] LastPass Password Manager 3/5 · US Works OK: The problem seems to be updating the phone app data with the PC. Didn’t find a setting for the refresh.
  11. [R24] LastPass Password Manager 3/5 · US Once good…: Keeps stumbling. Can’t generate a PW on new entries. Logs out randomly. Subscribed for >5 years… may start looking for alternative
  12. [R19] LastPass Password Manager 1/5 · US No customer support: No one to call to reset my password and it’s a paid account and waiting to change phones but about you lose your po password
  13. [R22] LastPass Password Manager 1/5 · US Horrendous customer support: I can’t get logged in due to an MFA issue. I can’t get ahold of support and it’s been several days. Use 1Password and avoid these jokers!
  14. [R25] LastPass Password Manager 1/5 · US I’M LOCKED OUT!: I changed my email but LP didn’t change the account recovery email! I know my password but LP insists that I verify via email but sends recovery to my old email that I can’t access! I’ve emailed countless times but they won’t respond or fix. They are the ones that didn’t change my recovery email as requested!! And they enabled 2fa on my old email without letting me know! Get a clu
  15. [R31] LastPass Password Manager 1/5 · US No one to help: I had last pass for 10 years , it Was Wonderful! Then they switch to facial recognition , that was great! Then they wanted my password which I put in ( I used it For Years) now it will not accept it! There is no one to talk to , and the only way to get to the corporate office is to give your credit call number to another site! What a scam !
  16. [R13] LastPass Password Manager 1/5 · US Forcing one account…: Not allowing someone to switch between computer and mobile devices as they wish without a subscription is pretty stupid. Switched to bit warden and then payed for their subscription because they didn’t strong arm me into it.
  17. [R16] LastPass Password Manager 1/5 · US Worst password manager out there: Frustrating experience overall. Not going to renew
  18. [R20] LastPass Password Manager 5/5 · US Easy to use.: Worth every penny
  19. [R46] LastPass Password Manager 1/5 · US Trying to join family account is a horrible experience.: We have used last pass for years. With the introduction of free users having to pick mobile or computer we upgraded to a family account. I cannot join the family account due to having an existing account, but no where in the mobile app can I change the status. I have followed all the online help steps and cannot access the family account. So
  20. [R75] Dashlane Password Manager 1/5 · GB 100% price increase simply not worth it: It’s a good app but having gone from £30 per year to £60 is daylight robbery. Monstrously overpriced. NordPass and others offer the same thing for £12 per year with instructions on how to transfer all your passwords across. So that’s what I’ve done. So long greedy Dashlane.
  21. [R77] Dashlane Password Manager 2/5 · GB Expensive: It was already expensive and prices are going up. I’m off to try another password manager…
  22. [R55] LastPass Password Manager 1/5 · US Cannot cancel my subscription: Cannot login to website, cannot change master password, cannot do anything the website tells me to do to cancel my subscription. Because it is a Premium trial, I don’t know if I have to cancel. Cannot find a support phone number. Cannot get to the chat box. Submitting support question on the website just sends me in a useless, endless cycle of articles telling me to
  23. [R58] LastPass Password Manager 1/5 · US Horrible Support: I have purchased LastPass, have been open for years… But for some reason my password won’t let me in. When I go to their Support ticket it tells me I have to login in order to get support because they only offer support for paid memberships. Clearly I can’t do that because I can’t login. This is the most frustrating experience you can have- save time and money and use someone wit
  24. [R9] LastPass Password Manager 3/5 · US No Face ID: The password saving, that’s all good. But the constant ask of attaching BIOMETRIC DATA to this?? Unreal. That’s what is keeping my rating from being a 5/5.
  25. [R27] LastPass Password Manager 3/5 · GB Sketchy: When using LPass on my iPhone I find that it will not always log me in using face recognition. I then have use the password. So now considering an alternative vault system.
  26. [R28] LastPass Password Manager 1/5 · US Removing FaceID is a deal breaker.: This decision is such a bad decision on LastPass development that I’m abandoning LastPass and moving to a different solution even though my subscription has just renewed. It’s practically unusable for the purposes I want on a mobile device. Congratulations to whoever made this decision at LastPass. You should change your title to head of subscription-renew
  27. [R30] LastPass Password Manager 3/5 · GB Point of finger recognition?: What's the point in finger recognition if you have to type in the ever growing password every other time?

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store