Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
The verdict on

Dashlane Password Manager

65
User verdict / 100 High confidence Divided

Dashlane is a highly-rated password manager praised for its ease of use and security, but recent updates and pricing changes have led to significant user frustration, particularly concerning device compatibility, customer support, and the removal of free features.

4.8★ lifetime (103,638) Free + in-app purchases since 2012 by Dashlane updated 0.1 mo ago recent negative 8% 120 reviews across 4 regions
Device Compatibility Pricing & Free Plan Customer Support Account Access & Data Loss Usability & Features
5★781
4★36
3★10
2★10
1★61
recent reviews across 4 regions, vs the 4.8★ lifetime average

Dashlane is a long-standing password manager that users appreciate for its convenience and security features like auto-login and fingerprint unlock. However, recent reviews highlight growing dissatisfaction due to increased subscription costs, withdrawal of support for older iOS devices, and difficulties with customer service and account access.

What users like

  • Easy to use with convenient auto-fill and biometric login featuresR3R40R15R27
  • Effective for managing hundreds of passwords across multiple devicesR3R14R53R56
  • Provides a strong sense of security for user dataR15R20R31R57

What users complain about

  • Discontinued support for older iOS devices, rendering the app unusable for many long-term usersR12R63R212R360
  • Significant price increases and removal of the free plan have alienated usersR217R282R299R326
  • Poor customer service, with difficulties reaching human support and issues with subscription cancellationR68R384R277R378
  • Users report being locked out of accounts or losing access to data, with no clear reset optionsR48R384R489R603
  • Mandatory updates and changes to interface (e.g., web access, secure notes) have negatively impacted usabilityR732R780R516R626

Latest update · v6.2627.1

What the developer says changed (the verdict above weighs this against what reviewers report):

Thanks for using Dashlane! Each new version includes bug fixes and stability improvements to deliver you the best Dashlane experience. We’ll also update you regularly about new feature releases and improvements.

Recurring themes

Device Compatibility negative
Many users, including long-term paying customers, are frustrated that Dashlane no longer supports older iOS versions (e.g., pre-iOS 18 or 17.7), making the app unusable on their devices. This forces them to either upgrade hardware or switch password managers, with no web-based workaround for iOS users.R12R63R212R360
Pricing & Free Plan negative
There is widespread discontent over significant price increases (e.g., from £30 to £60 per year) and the gradual elimination of the free plan. Users feel they were 'baited' with a free version only to have limits imposed (e.g., 25 passwords, read-only) and eventually forced to pay or lose access to their data.R217R282R299R313
Customer Support negative
Users report terrible customer service, with difficulties reaching a human, long response times, and unhelpful chatbots. This is particularly frustrating when trying to cancel subscriptions, resolve payment issues, or regain account access.R68R384R277R378
Account Access & Data Loss negative
Multiple users report being locked out of their accounts due to forgotten master passwords with no reset options, or unexpected errors preventing login across devices. Some also claim their data was deleted due to inactivity or non-payment, leading to a loss of trust.R48R384R322R489
Usability & Features mixed
While many praise Dashlane for its ease of use, auto-fill, and biometric login, some recent updates have introduced new frustrations. These include issues with secure notes editing, slow performance, mandatory browser extensions, and the replacement of a 'Recent' list with a less useful 'Suggested' one.R3R732R780R850

Who it's for

Dashlane is for users who prioritize convenience and security in a password manager and are willing to pay for a premium service, especially those with many accounts across multiple modern Apple devices R3R14R56. It is NOT for users with older iOS devices who cannot update to the latest operating systems R12R63R212, those on a tight budget looking for a free solution R282R326R613, or users who expect robust and easily accessible human customer support R68R378R489.

Evidence note: The recent reviews skew heavily negative, which contrasts with the high lifetime rating. Many positive reviews are general endorsements without specific details, while negative reviews are highly detailed and consistent across multiple regions (US, GB, CA, AU). The developer's notes mention only generic bug fixes, which directly contradicts the numerous reports of new bugs and functionality issues.

Frequently asked

Does Dashlane still offer a free version?
No, Dashlane has discontinued its free version, gradually limiting free accounts to fewer passwords (e.g., 25) and eventually requiring payment to access saved passwords, with some users reporting their accounts will be deleted if they don't pay R313R326R613R624.
Is Dashlane compatible with older Apple devices?
Recent updates have made Dashlane incompatible with older Apple devices running iOS versions prior to iOS 18 or 17.7, leaving many long-term users unable to use the app on their iPads or iPhones R12R63R212R360.
How has Dashlane's pricing changed?
Dashlane's subscription prices have significantly increased, with some users reporting a doubling of annual costs (e.g., from £30 to £60 per year), leading many to seek cheaper alternatives R282R481R602R864.
What is the customer support experience like?
Many users report poor customer support, citing difficulties reaching human agents, long response times, and unhelpful chatbot interactions, especially when trying to cancel subscriptions or resolve account access issues R68R384R277R378.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R3] 5/5 · US Easy to use: For years now, Dashlane has been managing hundreds of passwords for me across many devices. I truly can’t imagine going back to the old system keeping notes of user names and passwords for various sites. Thumbprint unlock and auto login make it a breeze to use.
  2. [R40] 5/5 · US Why I love Dashlane: Once you load everything into Dashlane, you go to Dashlane and it links you to every log in page, inserts the necessary info and you are on your way. Too easy! And you only have to remember 1 password! For those of us with memory issues….this is a godsend. I also like that you can copy and paste the password making typing errors a non problem.
  3. [R15] 5/5 · US Top notch security and easy access: I’ve been using Dashlane for years and I’m very pleased with the feeling of security I feel, as well as the easy access right at my fingertips. Well finger prints. 😆
  4. [R27] 5/5 · US Very good: This app is very useful for keeping track of passwords very simple and self explanatory all you have to do is click a button and have Face ID very helpful 10/10
  5. [R14] 5/5 · US Useful and functional: I run a home with hundreds of passwords crossed business and personal. I’ve been in the IT world for many years. This software is life compatible and essential. Highly recommend. Make your life easier. And safer.
  6. [R53] 5/5 · US Dashlane review: With numerous social media, business accounts, and other items needing passwords, and with warnings to not repeat passwords for security, I find Dashlane of immense help keeping them handy on my iPhone. Also accessible from iPad, desktop PC and iMac. It is very convenient storage for items I cannot remember!
  7. [R56] 5/5 · US Reliable and convenient: Dashlane is reliable and convenient on my phone, my iPad and desktop. It allows me to easily generate and use complex passwords and passkeys. The auto fill for credit card details is especially helpful.
  8. [R20] 5/5 · US Awesome: Dashlane is and has been my choice for storing passwords and info. I feel much safer with this app than others I have tried.
  9. [R31] 5/5 · US Easy access for me, safe from predators!: Great!
  10. [R57] 5/5 · US 10 Years In!!: I’m almost positive I have 10 years in now with them. Only password keeper that I trust. Highly recommend.
  11. [R12] 2/5 · US Ten year paying customer soon to be cut off?: I’ve been a pro level or higher customer for at least ten years. Dashlane has been our family’s favorite password management system throughout that time. However! I just renewed for a year only to find Dashlane will no longer support my Apple devices pre iOS 18!? I have two 2018 iPads that still serve us well. We can’t afford to buy new ones! I was jus
  12. [R63] 1/5 · US No longer works on my iPad ios 17.7: Dashlane does not support IOS 17.7 on my iPad (6th generation). I have invested years building my dashlane database, paying my annual fees and praising Dashlane only for it to suddenly stop working on my 2 iPads. Maybe this will fit for others, but I would not recommend it at this point…and your time will come.
  13. [R212] 1/5 · GB Withdrawal of support: App no longer works on my iPad- the only app that has decided my iPad is too old to be worthy of support. Other devices are ok. Very disappointing and will likely not renew
  14. [R360] 1/5 · GB Absolutly Useless: I have an iPhone 8 and a Mac PC and I can't use my paid for Dashlane on either. Keeps saying "This version is not compatable with you OP ddowload the latest version". Its just an endless round of login update not suitable. ***** BEWARE ******
  15. [R217] 3/5 · GB best yet: getting expensive
  16. [R282] 1/5 · GB 100% price increase simply not worth it: It’s a good app but having gone from £30 per year to £60 is daylight robbery. Monstrously overpriced. NordPass and others offer the same thing for £12 per year with instructions on how to transfer all your passwords across. So that’s what I’ve done. So long greedy Dashlane.
  17. [R299] 2/5 · GB Expensive: It was already expensive and prices are going up. I’m off to try another password manager…
  18. [R326] 1/5 · GB Ruined it: Been using Dashlane for years and it’s been a great app for storing my passwords but over the last year they’ve completely ruined the experience by shrinking down the limit on free passwords from 100 to 50 and the to 25 and now even worse they’ve discontinued their free version so unless you have a lot of money in this modern day to want to go out and pay for it don’t use Dashlane go us
  19. [R68] 1/5 · US Customer service: I’ve had it for over 15 years. Customer service was good then. Now it’s terrible. Trying to cancel subscription and can’t talk to a person when you have a problem. They keep charging me for the same subscription. Trying to cancel. Can’t get good help.
  20. [R384] 3/5 · GB Problems: I have been unable to access Dashlane on my laptop. It doesn’t recognise my email address or password. I tried to change the password on my ipad because I could access it with my fingerprint. I now can’t use the iPad. I can still access using Face ID on this phone. I can’t contact dash lane because I have a premium account and the chatbot has been useless. I tried to see if I could get a
  21. [R277] 1/5 · GB Avoid like the plague: I am stuck with this wretched app as they are preventing me from cancelling my subscription. No help offered. Once I say I want to cancel, they simply log off.
  22. [R378] 1/5 · GB Poor customer support: Long response times make it impossible to deal with problems. Speaking with someone would be far quicker .
  23. [R48] 1/5 · US Master Password Issue: It’s great until you get logged out and can’t remember your password to get back in and there is zero options for resetting your password. Incredibly frustrating to lose all of my data.
  24. [R489] 1/5 · CA Lost account access: I lost access to my account without any reason in all browsers extensions like chrome, firefox and safari. In Mac and windows computers, getting an error “An unexpected error occurred. Please try again.” 

I tried to login in the website and is not possible. I have to pass by a browser extension. 
So I lost everything, all my passwords, notes, etc.

I tried to contact support
  25. [R603] 2/5 · CA Needs work: Have been paying for this service for years it worked well Until recently. Now it started giving me “unexpected error occurred, please try again” whenever I try and sign in on my browser. If I can’t access my passwords then what’s the point? May aswell use a pen and paper
  26. [R732] 3/5 · AU Dashlane was excellent…: ‘Been loving this app for many years. But recent updates have resulted in the “secure notes” being super difficult to edit if they have more than one “page/screen” of content. I REALLY hope they fix it or I’ll need to find another app.
  27. [R780] 3/5 · AU It’s been great, but…: I would have rated this 5 stars, but a recent push to stop users from accessing via the web-interface will render this pretty useless to me in a few days’ time. The intention of pushing people to a mandatory browser extension interface is a good one, grounded in sound security intentions, except, many of us who use Dashlane on our corporate devices to access our personal pa
  28. [R516] 1/5 · CA Things have gone downhill: use to be good, now the app constantly makes you add the master password. the browser edition is unbearable - FORCED to have the extension which is constantly trying to add random auto fills into places that don’t make sense I wish they would just put it back to how it was before. I actually can’t stand this app. I regret pre-paying for this. It’s become an absolute nig
  29. [R626] 1/5 · CA Very Disappointed with Dashlane: Dashlane recently implemented Character Count limits for their secure notes. This is very disappointing news. If they don’t go back to the old update within a few days or weeks I’m planning to delete my account.
  30. [R313] 1/5 · GB Bait and Switch: Offered a free version to drawer customers in, then they began emailing to say if you don’t pay your account will be limited to 25 passwords, next it was that the account will be changed to read only, annoying but at least my passwords were saved, now they are emailing to say if you don’t pay they will delete the account and all passwords.
  31. [R322] 1/5 · GB Irresponsible: Locking people out of their password manager accounts and offering csv exports is clearly a company that sadly no longer puts its users safety and privacy first.
  32. [R850] 3/5 · AU Remains since beta days soooo slow: Responsiveness regardless of in app or desktop browsers pp poor. Dashlane led the way seven years ago. Repeated login too. Support suggests clearing cookies etc. Doesn't solve. Microsoft Authenticator and Apple Passwords on iOS doesn't face this issue.
  33. [R613] 1/5 · CA No more free plan ? Bye.: Eliminating the free plan is a dick move.
  34. [R624] 1/5 · CA Free to pay: I downloaded this app, started as completely free so I painstakingly moved all my passwords over. Then it became only 50 passwords so I made peace with that. Now they are going pay only. My phone has password manager, works great. They keep creeping cost. Wait for the price hikes - it's inevitable.
  35. [R481] 2/5 · CA Pricing: Had used it for several year then suddenly their pricing increased 50% with no additional service. When trying to cancel you get you are given a 1 week window a year later so you are forced in a year long contract. They bury their terms in their TOS and seem to care more about charging rather than service. While using did what it was supposed to do but about twice as expensive now as ot
  36. [R602] 2/5 · CA Bien mais Trop cher: Beaucoup trop cher!!!!!
  37. [R864] 3/5 · AU Premium version too expensive: $50 per year to sync across devices is way too expensive. I will continue to look for an alternative. Shame because the app is excellent.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store