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Updated July 2026 · real, multi-region App Store reviews
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Is it worth paying for

Dashlane Password Manager

65
Value score / 100 Worth paying? Depends It depends

Dashlane is a reliable and convenient password manager, highly praised for its security and ease of use, but recent changes to its free plan, increased pricing, and withdrawal of support for older iOS versions have led to significant user frustration.

Free + in-app purchases seen up to $194.99 4.8★ lifetime (103,638) since 2012

Dashlane is a long-standing password manager appreciated for its security, autofill capabilities, and cross-device syncing. However, recent policy changes, including the removal of the free plan and mandatory iOS updates, have alienated many long-term users, leading to complaints about pricing and customer support.

Free vs paid

Historically, Dashlane offered a free plan, which many users relied on for years R211R216R356R361. This free plan allowed users to store passwords, but recent changes have eliminated it, forcing users to pay to access their saved data or face being locked out R211R361. The paid version offers features like syncing across multiple devices, which some users find too expensive at around $50-$60 per year R459.

Value complaints

  • The app has become too expensive, with significant price increases and the removal of the free plan, forcing users to pay for previously free features or lose access to their passwords.R157R207R211R216
  • Users report being locked out of their accounts or unable to access their passwords after the free plan was discontinued or due to mandatory updates requiring newer iOS versions.R8R152R203R206
  • Customer service is poor, with users struggling to cancel subscriptions, get help with issues, or reach a human representative.R13R211R241R285
  • The app has performance issues, including being slow, buggy, or not working offline, and some users experience repeated login problems.R55R167R233R352

Where it delivers

  • Dashlane is highly reliable, convenient, and easy to use across multiple devices, including phones, iPads, and desktops.R1R3R5R6
  • It provides excellent security, generating strong passwords and keeping sensitive information safe, preventing hacked accounts.R2R4R5R6
  • The autofill feature for passwords and credit card details is particularly helpful and saves time.R1R7R12R23
  • Many users have been loyal customers for years, some for over a decade, trusting Dashlane with their passwords.R2R6R13R16
Worth paying if

You need a robust password manager for multiple devices and are willing to pay for its features, especially if you value strong password generation and autofill R1R3R5R7. It is also worth paying if you have a large family and can utilize the family plan features .

Skip / stay free if

You are on an older iOS device (pre-iOS 18) as the app may no longer be supported, locking you out of your data R8R152R203R206. You should also skip if you are sensitive to price increases or prefer a free solution, as Dashlane has removed its free tier and increased subscription costs R157R207R211R216.

Evidence note: The recent reviews are heavily skewed negative due to the removal of the free plan and mandatory iOS updates, contrasting sharply with the high lifetime rating which likely reflects its past performance and value.

Frequently asked

Is Dashlane still free to use?
No, Dashlane is no longer free; the free plan has been discontinued, and users are now required to pay to access their saved passwords R211R216R356R361.
Does Dashlane support older iOS devices?
Dashlane has recently withdrawn support for older iOS versions, with many users reporting that the app now requires iOS 18 or similar, making it unusable on devices like the iPad 6th generation or iPhone 8 R8R152R203R206.
How much does Dashlane cost?
While specific prices vary, users have reported annual fees around $50 to $60, with some noting recent price increases of over 60% R157R277R351R459.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R157] 3/5 · GB best yet: getting expensive
  2. [R207] 3/5 · GB I like it but I don’t like the free trail: I don’t like then ending the free trail not nice
  3. [R211] 1/5 · GB Should be good but really isn’t: Been using the app for 10+ years and was great until they started charging and treated those on the free version like pariahs. I get that you want to make money but when you say the free version will end mid September, I expect to be able to access all my passwords until mid September. Giving me chance to pull all my passwords and transfer them to another app that
  4. [R216] 1/5 · GB Was free: No longer free so trust is broken and will use something else.
  5. [R8] 1/5 · US No longer works on my iPad ios 17.7: Dashlane does not support IOS 17.7 on my iPad (6th generation). I have invested years building my dashlane database, paying my annual fees and praising Dashlane only for it to suddenly stop working on my 2 iPads. Maybe this will fit for others, but I would not recommend it at this point…and your time will come.
  6. [R152] 1/5 · GB Withdrawal of support: App no longer works on my iPad- the only app that has decided my iPad is too old to be worthy of support. Other devices are ok. Very disappointing and will likely not renew
  7. [R203] 2/5 · GB Time to change: I’ve been a premium user for a number of years and really liked the product. But now I find the OS version on my iPad is no longer supported by Dashlane and the app can’t be updated. Other than that my iPad functions perfectly so I guess it’s cheaper just to change my password manager ahead of my renewal.
  8. [R206] 1/5 · GB No longer working on ipados 16: No longer working on my ipad as its require ios18. Wont be getting another year, as this is absolutely ridiculous to force users to buy new products. Gonna use apple passwords or go to proton. This is absolutely unacceptable
  9. [R13] 1/5 · US Customer service: I’ve had it for over 15 years. Customer service was good then. Now it’s terrible. Trying to cancel subscription and can’t talk to a person when you have a problem. They keep charging me for the same subscription. Trying to cancel. Can’t get good help.
  10. [R241] 2/5 · GB Terrible support: I’ve been a Dashlane premium user for years. Today they had an outage that blocked the browser plugin. Unable to contact support as I couldn’t login. The only option available was the chat bot, which is utterly useless and said an account with my email didn’t exist. The Dashlane status page reported that everything was working, and so far Dashlane haven’t acknowledged the outag
  11. [R285] 1/5 · CA Lost account access: I lost access to my account without any reason in all browsers extensions like chrome, firefox and safari. In Mac and windows computers, getting an error “An unexpected error occurred. Please try again.” 

I tried to login in the website and is not possible. I have to pass by a browser extension. 
So I lost everything, all my passwords, notes, etc.

I tried to contact support
  12. [R55] 3/5 · US Poor configuration: I have had Dashlane for a number of years of years. Problem is every time. I have sign in again it does not remember some passwords.
  13. [R167] 1/5 · GB Doesnt work in airplane mode: This app doesnt work offline or in airplane mode. I dont have 2FA enabled. On the log in screen with Biometric it just hangs. When I get a network connection again it works again. Raised issues before on this been happening for over 6 months I have the latest app.
  14. [R233] 1/5 · GB The app is so buggy: The app is so buggy on Mac and iPhone. It’s absolutely terrible. The passwords app that comes with your iPhone is less powerful but so much more usable
  15. [R352] 2/5 · CA Needs work: Have been paying for this service for years it worked well Until recently. Now it started giving me “unexpected error occurred, please try again” whenever I try and sign in on my browser. If I can’t access my passwords then what’s the point? May aswell use a pen and paper
  16. [R1] 5/5 · US Reliable and convenient: Dashlane is reliable and convenient on my phone, my iPad and desktop. It allows me to easily generate and use complex passwords and passkeys. The auto fill for credit card details is especially helpful.
  17. [R3] 5/5 · US The App is great!!!: This app has been a tremendous life saver for all the times my devices have died. This app does what it suppose to do, and it does it well. If you need an app that stores all your most important information than get this one.
  18. [R5] 5/5 · US Totally efficient and Dependable: Not a worry, this App has served me well, without exception. It has created a “Safe Harbor” for passwords and secure ID’s.
  19. [R6] 5/5 · US Excellent App I use it every day: I love this app I use it every day for my security needs. Haven’t had a problem with it yet.
  20. [R2] 5/5 · US 10 Years In!!: I’m almost positive I have 10 years in now with them. Only password keeper that I trust. Highly recommend.
  21. [R4] 5/5 · US JdR: Trusted safety.
  22. [R7] 5/5 · US Awesome: Makes my life so much easier. Love this product and all the functionality.
  23. [R12] 5/5 · US The best: Great website. Makes my life so much easier.
  24. [R23] 5/5 · US Dashlane: Its a game changer keeps me organized. A major stress reliever and saves time!
  25. [R16] 5/5 · US Best Password Manager on the Market: I’ve been using Dashlane for many years and I am totally satisfied with this application.
  26. [R356] 1/5 · CA Forfait gratuit enlevé: Depuis des années, j’utilise cet outil gratuitement. Du jour au lendemain, on nous force à payer pour continuer de l’utiliser. Je vais de changer d’application et elle est meilleur que Dashlane. Merci!
  27. [R361] 1/5 · CA Absolute nightmare: Used to be good, now forcing you to pay to retrieve passwords you made under the soon to be deleted free plan. Been completely unusable for over a year, for me. Just store your passwords in firefox or something.
  28. [R277] 2/5 · CA Pricing: Had used it for several year then suddenly their pricing increased 50% with no additional service. When trying to cancel you get you are given a 1 week window a year later so you are forced in a year long contract. They bury their terms in their TOS and seem to care more about charging rather than service. While using did what it was supposed to do but about twice as expensive now as ot
  29. [R351] 2/5 · CA Bien mais Trop cher: Beaucoup trop cher!!!!!
  30. [R459] 1/5 · AU DASHLANE to stop work working: I’ve been using DASHLANE for years. My annual renewal is coming up (USD60). I also own an iPhone 8 that I’m very happy with. It can’t be upgraded to iOS 17.0 DL needs or in 78 days it will “stop working”. I can’t afford $1000’s for a new phone !! What are you doing to me? Raymond, Australia.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store