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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

LastPass Password Manager vs RoboForm Password Manager

LastPass Password Manager 4.4★ · Free to download 65
Winner RoboForm Password Manager
RoboForm Password Manager 4.7★ · Free to download 75

RoboForm Password Manager has a slight edge over LastPass Password Manager due to its higher user satisfaction and long-term reliability, despite recent iOS issues.

Full reviews: LastPass Password Manager · RoboForm Password Manager

RoboForm generally receives higher lifetime satisfaction and is praised for its long-term reliability, though recent iOS updates have caused significant functionality issues for some users. LastPass, while also having loyal users, faces more consistent complaints about its clunky interface, poor customer support, and frequent glitches, especially with biometric login and syncing.

Head to head

Features and Functionality edge: RoboForm Password ManagerR2R6R7R8
LastPass Password Manager LastPass users appreciate its core password saving and management, with many finding it an 'amazing' and 'great' app for wrangling passwords R2R8. However, several users report critical functionality issues, such as being unable to add new items, generate passwords, or save new credentials R7R24. There are also requests for features like adding attachments beyond secure notes R6.
RoboForm Password Manager RoboForm users praise its comprehensive features, including password generation and 'safe notes' for storing various account info . Many find it an 'ideal' and 'phenomenal' password manager that handles hundreds of passwords . However, some users wish for the ability to attach files like JPEGs or screenshots to entries .
Ease of Use and Interface tieR1R3R17R20
LastPass Password Manager LastPass receives mixed reviews on ease of use. Some users find it 'easy to use' and 'straightforward' R17R20. However, a significant number describe the interface as 'clunky, archaic' and 'hard to master,' especially for older users R1R3. Issues like data deletion when switching screens on iPhone and non-intuitive navigation are also reported R1.
RoboForm Password Manager RoboForm is often described as 'very intuitive' and 'easy to use' by long-term users . Many older users specifically highlight its simplicity and reliability . Conversely, some newer users or those encountering issues find it 'cumbersome,' 'not very user friendly,' and difficult to set up or navigate .
Reliability and Performance tieR15R18R24R27
LastPass Password Manager LastPass's reliability has declined for many users, with frequent reports of glitches, random logouts, and issues with Face ID/biometric recognition R18R24R27R30. Users mention the app becoming 'unresponsive' or 'buggy and slow' after updates R51R57. Some also report problems with syncing data between devices or the app not saving new passwords R15.
RoboForm Password Manager RoboForm has a long history of being 'reliable' and 'consistent' for many users, some spanning decades . However, recent iOS updates have severely impacted its performance, with numerous reports of the app getting 'stuck at loading screen,' 'not opening,' or 'crashing' on various iPhone models and iOS versions R69R70. Some users also note issues with autofill and cross-platform syncing .
Customer Support tieR19R22R25R31
LastPass Password Manager LastPass receives overwhelmingly negative feedback regarding its customer support. Users report 'horrendous customer support,' 'no one to call,' and an inability to get help with critical issues like password resets or account access R19R22R25R55. The support system is described as a 'useless, endless cycle of articles' R55.
RoboForm Password Manager RoboForm's customer support also faces criticism, with users stating it's 'impossible to reach people' and that responses are often from 'robots' . Some users report being unable to get help with setup or account issues .
Price and Value tieR12R13R20R60
LastPass Password Manager LastPass is free to download but forces users into a subscription for multi-device access, which many find 'stupid' and a 'horrible product' R13R60. Some long-time users who paid for premium report a decline in service quality R12. Despite this, some users still find it 'worth every penny' R20.
RoboForm Password Manager RoboForm is also free to download but requires a subscription for full functionality. Some users who paid report issues with the app not working, leading to a feeling of 'waste of money' . However, many long-term subscribers consider it a valuable tool they 'can’t do without' .
Pick LastPass Password Manager if

You are a new user looking for basic password management and are willing to tolerate a potentially clunky interface and inconsistent performance, especially if you plan to use it on a single device R1R3R13.

Pick RoboForm Password Manager if

You value a long-standing, generally reliable password manager with comprehensive features and are primarily a Windows user, or are willing to troubleshoot recent iOS-specific bugs .

Evidence note: Both apps have a significant number of recent negative reviews, particularly concerning iOS performance and customer support, which skews their current sentiment compared to their lifetime ratings. RoboForm's recent iOS issues are particularly pronounced and widespread.

Frequently asked

Which app has better biometric login (Face ID/Fingerprint)?
Both LastPass and RoboForm have significant issues with biometric login, with users reporting Face ID and fingerprint recognition as unreliable and frequently requiring manual password entry R27R30R39R54.
Are there known issues with recent iOS updates for these apps?
Yes, both apps have reported issues with recent iOS updates. LastPass users experienced the app becoming unresponsive or buggy after updates R51R57, while RoboForm users widely reported the app getting stuck on the loading screen or crashing after iOS 26 and other recent updates R69R70.
Do these apps offer good customer support?
No, both LastPass and RoboForm receive strong criticism for their customer support, with users reporting difficulties reaching human support, getting locked out of accounts, and experiencing unhelpful automated responses R19R22R25R55.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] LastPass Password Manager 5/5 · US App works great!: Love the app, have never had any problems with it and its serves its purpose perfectly! Would not use another tool.
  2. [R6] LastPass Password Manager 3/5 · US Why: Love it but need to be able to add attachments onto anything. Not just secure notes
  3. [R7] LastPass Password Manager 1/5 · US Worthless now that “Add Item” no longer works: The iOS app will not allow me to add a new item to my list of passwords. This renders the service worthless. I’ve reported this and updated the app several times to no avail. I guess it’s time to move onto a better password manager app.
  4. [R8] LastPass Password Manager 5/5 · US Awesome password manager!!: I can’t believe how amazing this app.is! I’ve always had to set and RESET my passwords too many time's before this app.
  5. [R1] LastPass Password Manager 1/5 · US Done with LastPass: They still have the same old clunky, archaic interface. On iPhone specifically if you are entering information like in the notes field, and then switched to another screen to get the info you need to put in, when you come back to LastPass, it has deleted everything you have put in so far. Since this is usually the critical information, I'm trying to record so that I never lose
  6. [R3] LastPass Password Manager 3/5 · US Too complex for 70’s: This is hard to master. I’m 70 and was expert at Apple when their products were (then) simple “Jobs” specials. Even the instructions weren’t all that complicated. At least I’m learning every day. “SIGH”
  7. [R17] LastPass Password Manager 5/5 · US Great app: Easy to use love
  8. [R20] LastPass Password Manager 5/5 · US Easy to use.: Worth every penny
  9. [R15] LastPass Password Manager 3/5 · US Works OK: The problem seems to be updating the phone app data with the PC. Didn’t find a setting for the refresh.
  10. [R18] LastPass Password Manager 3/5 · US Too many problems: It seems to frequently glitch and could be a little more user friendly. Have used it for years and considering a switch
  11. [R24] LastPass Password Manager 3/5 · US Once good…: Keeps stumbling. Can’t generate a PW on new entries. Logs out randomly. Subscribed for >5 years… may start looking for alternative
  12. [R27] LastPass Password Manager 3/5 · GB Sketchy: When using LPass on my iPhone I find that it will not always log me in using face recognition. I then have use the password. So now considering an alternative vault system.
  13. [R19] LastPass Password Manager 1/5 · US No customer support: No one to call to reset my password and it’s a paid account and waiting to change phones but about you lose your po password
  14. [R22] LastPass Password Manager 1/5 · US Horrendous customer support: I can’t get logged in due to an MFA issue. I can’t get ahold of support and it’s been several days. Use 1Password and avoid these jokers!
  15. [R25] LastPass Password Manager 1/5 · US I’M LOCKED OUT!: I changed my email but LP didn’t change the account recovery email! I know my password but LP insists that I verify via email but sends recovery to my old email that I can’t access! I’ve emailed countless times but they won’t respond or fix. They are the ones that didn’t change my recovery email as requested!! And they enabled 2fa on my old email without letting me know! Get a clu
  16. [R31] LastPass Password Manager 1/5 · US No one to help: I had last pass for 10 years , it Was Wonderful! Then they switch to facial recognition , that was great! Then they wanted my password which I put in ( I used it For Years) now it will not accept it! There is no one to talk to , and the only way to get to the corporate office is to give your credit call number to another site! What a scam !
  17. [R12] LastPass Password Manager 3/5 · US Gone downhill: I used to love this app. Never had any problems until I started paying for Premium. The latest issue is after I use LastPass to log into a website, LastPass asks me if I want to add it to LastPass. That is ludicrous!
  18. [R13] LastPass Password Manager 1/5 · US Forcing one account…: Not allowing someone to switch between computer and mobile devices as they wish without a subscription is pretty stupid. Switched to bit warden and then payed for their subscription because they didn’t strong arm me into it.
  19. [R60] LastPass Password Manager 1/5 · US Horrible Product: Its genuinely insane that you need to purchase a subscription to be able to use the app on multiple devices. I should not have to pay money to not have all my passwords locked on my computer. Genuinely disappointing.
  20. [R30] LastPass Password Manager 3/5 · GB Point of finger recognition?: What's the point in finger recognition if you have to type in the ever growing password every other time?
  21. [R39] LastPass Password Manager 3/5 · GB New bug always asking for master password: App has been fine for ages but as of yesterday it’s constantly asking for me to sign in with my master password. It used to just use Face ID. Settings have face id enabled.. please fix it.
  22. [R54] LastPass Password Manager 3/5 · GB Face ID is incredibly difficult: On my old phone, Fingerprint ID worked fine, and I loved using my Lastpass app. But now I have to use Face ID to login, and its incredibly hit or miss. It rarely recognizes me even when lighting conditions are great, or when I try changing angles to better match the original input. Its incredibly frustrating to always be putting in my master password as its quite
  23. [R51] LastPass Password Manager 3/5 · GB Don’t install 6.10: The app has become unresponsive since the last update!!!
  24. [R57] LastPass Password Manager 3/5 · GB Buggy and slow: The latest version as of October 2023 on latest iOS and latest phone (15) is slow and buggy. Inserting passwords into apps crashes the LastPass app. It takes two seconds once the app is opened to allow searches. It needs an emergency patch to fix these bugs. Theee stars because it has been much better before and the sharing is useful.
  25. [R69] RoboForm Password Manager 3/5 · US Do better with the bug fix: The bug fix you posted 21 hours ago did NOT fix the problem with home page not loading. Try again!
  26. [R70] RoboForm Password Manager 1/5 · US Won’t open: I’ve been a subscriber for a long time and a user even longer. The issue with it getting stuck since ios 26 hasn’t been fixed like the developer says. I thought the whole subscription model was so that we would get frequent updates and fixes. Time to entertain another app. Plenty of options now.
  27. [R55] LastPass Password Manager 1/5 · US Cannot cancel my subscription: Cannot login to website, cannot change master password, cannot do anything the website tells me to do to cancel my subscription. Because it is a Premium trial, I don’t know if I have to cancel. Cannot find a support phone number. Cannot get to the chat box. Submitting support question on the website just sends me in a useless, endless cycle of articles telling me to

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store