Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

LastPass Password Manager vs Keeper Password Manager

LastPass Password Manager 4.4★ · Free to download 60
Winner Keeper Password Manager
Keeper Password Manager 4.9★ · Free to download 80

Keeper Password Manager is the better choice due to its higher user satisfaction, more reliable performance, and better customer support, despite its increasing cost.

Full reviews: LastPass Password Manager · Keeper Password Manager

Keeper Password Manager generally offers a more reliable and secure experience with strong customer support, though users frequently complain about rising prices. LastPass, while functional for many, suffers from persistent usability issues, inconsistent performance, and poor customer service, leading to a lower overall user rating.

Head to head

Features & Functionality edge: Keeper Password ManagerR4R6R7R8
LastPass Password Manager LastPass users appreciate its core function of saving and managing passwords, with some calling it 'amazing' and a 'lifesaver' for forgetting passwords R8. However, many users report significant issues with basic functionality, such as being unable to add new items, generate passwords, or save credentials R7R24. There are also complaints about the inability to add attachments beyond secure notes R6 and problems with password export for migration R4.
Keeper Password Manager Keeper users consistently praise its effectiveness in storing and managing passwords, calling it a 'lifesaver' and 'best password keeper ever' . The ability to store notes and history for each entry is also valued . However, some users note that the app makes itself the default for opening various file types, which is unwanted , and one user mentioned a bug preventing auto-completion of usernames .
Ease of Use edge: Keeper Password ManagerR1R3R17R20
LastPass Password Manager LastPass receives mixed reviews on ease of use. Some users find it 'easy to use' and 'straightforward' R17R20. However, a significant number of users describe the interface as 'clunky, archaic' and 'hard to master' R1R3. Specific frustrations include data loss when switching screens R1, difficulty with family account setup , and a non-intuitive experience .
Keeper Password Manager Keeper is generally considered 'easy to manipulate' and 'easy to use' by its long-term users . Users appreciate its straightforward access to passwords . However, some users report issues with the app being slow and buggy, taking a long time to 'optimize' or load .
Reliability & Performance edge: Keeper Password ManagerR15R18R24R27
LastPass Password Manager LastPass's reliability is a major concern for many users. Frequent complaints include glitches, random logouts, and the app not working consistently R18R24. Biometric login (Face ID/fingerprint) is particularly problematic, often failing and requiring manual password entry R27R31. Users also report issues with syncing data between devices R15 and the app becoming unresponsive after updates .
Keeper Password Manager Keeper is largely seen as reliable, with users stating it 'never fails' and they've 'never had any issues whatsoever' . However, some recent reviews indicate a decline in performance, with biometric login failing after updates and the app requiring an internet connection even when offline options are enabled R88R93. Syncing issues between devices have also been reported .
Price & Value tieR12R13R20R60
LastPass Password Manager LastPass's value proposition is negatively impacted by its pricing model. Users are frustrated by the requirement to pay for a subscription to use the app on multiple devices R13R60. Some long-term users feel the app has 'gone downhill' since they started paying for Premium R12. Despite this, some users still find it 'worth every penny' R20.
Keeper Password Manager Keeper users are increasingly dissatisfied with its pricing, with many calling it 'very expensive' and complaining about constant price increases R64R69R81. Some users report prices nearly doubling R81 and being charged for unwanted additional storage . There are also complaints about being forced to upgrade to edit passwords and aggressive pop-ups to upgrade . Despite the cost, some long-term users still find it 'definitely worth the money' .
Customer Support edge: Keeper Password ManagerR19R22R25R31
LastPass Password Manager LastPass receives overwhelmingly negative feedback regarding customer support. Users report 'horrendous customer support' with no one to call for password resets or login issues R19R22R25R31. Many describe being stuck in endless cycles of unhelpful articles or unable to access support because they can't log in R25.
Keeper Password Manager Keeper's customer service generally receives positive feedback, with users praising 'excellent customer service' and helpful support staff . However, some users have had negative experiences, particularly with issues related to auto-renewal refunds and being unable to access support for account problems .
Pick LastPass Password Manager if

you are a long-time user who has not experienced recent issues and finds the basic functionality sufficient, or if you prioritize a free tier for single-device use and are willing to tolerate potential bugs and limited support.

Pick Keeper Password Manager if

you prioritize reliable password management, good customer support, and are willing to pay a premium for a secure and generally well-functioning app, despite recent price increases.

Evidence note: LastPass's recent reviews are heavily skewed negative, particularly concerning performance and support, which contrasts with its higher lifetime rating. Keeper's negative reviews are predominantly about its increasing price, while its core functionality and support are still highly rated.

Frequently asked

Is LastPass reliable for saving passwords?
LastPass's reliability for saving passwords is inconsistent; while some users report it works great R2R8, many others experience issues with the app failing to save new entries or update existing ones R7R24.
How much does Keeper Password Manager cost?
Keeper Password Manager's cost has been steadily increasing, with users reporting annual prices rising from $14.99 to $39.99, $42.99, $50, and even $91 per year, with some noting a near doubling of price R64R69R81R82.
Does LastPass have good customer support?
LastPass is widely criticized for its poor customer support, with users reporting no one to call for help, inability to reset passwords, and being locked out of their accounts without assistance R19R22R25R31.
Can I use Keeper Password Manager offline?
While Keeper Password Manager has offline options, some users report issues accessing their passwords in airplane mode, being prompted for a master password they don't have access to offline, or the app requiring Wi-Fi or data even when available R88R93.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R4] LastPass Password Manager 1/5 · US Password export is awful: Completely impossible to use the exported csv to migrate. Thanks for making it as difficult as possible LastPass.
  2. [R6] LastPass Password Manager 3/5 · US Why: Love it but need to be able to add attachments onto anything. Not just secure notes
  3. [R7] LastPass Password Manager 1/5 · US Worthless now that “Add Item” no longer works: The iOS app will not allow me to add a new item to my list of passwords. This renders the service worthless. I’ve reported this and updated the app several times to no avail. I guess it’s time to move onto a better password manager app.
  4. [R8] LastPass Password Manager 5/5 · US Awesome password manager!!: I can’t believe how amazing this app.is! I’ve always had to set and RESET my passwords too many time's before this app.
  5. [R1] LastPass Password Manager 1/5 · US Done with LastPass: They still have the same old clunky, archaic interface. On iPhone specifically if you are entering information like in the notes field, and then switched to another screen to get the info you need to put in, when you come back to LastPass, it has deleted everything you have put in so far. Since this is usually the critical information, I'm trying to record so that I never lose
  6. [R3] LastPass Password Manager 3/5 · US Too complex for 70’s: This is hard to master. I’m 70 and was expert at Apple when their products were (then) simple “Jobs” specials. Even the instructions weren’t all that complicated. At least I’m learning every day. “SIGH”
  7. [R17] LastPass Password Manager 5/5 · US Great app: Easy to use love
  8. [R20] LastPass Password Manager 5/5 · US Easy to use.: Worth every penny
  9. [R15] LastPass Password Manager 3/5 · US Works OK: The problem seems to be updating the phone app data with the PC. Didn’t find a setting for the refresh.
  10. [R18] LastPass Password Manager 3/5 · US Too many problems: It seems to frequently glitch and could be a little more user friendly. Have used it for years and considering a switch
  11. [R24] LastPass Password Manager 3/5 · US Once good…: Keeps stumbling. Can’t generate a PW on new entries. Logs out randomly. Subscribed for >5 years… may start looking for alternative
  12. [R27] LastPass Password Manager 3/5 · GB Sketchy: When using LPass on my iPhone I find that it will not always log me in using face recognition. I then have use the password. So now considering an alternative vault system.
  13. [R12] LastPass Password Manager 3/5 · US Gone downhill: I used to love this app. Never had any problems until I started paying for Premium. The latest issue is after I use LastPass to log into a website, LastPass asks me if I want to add it to LastPass. That is ludicrous!
  14. [R13] LastPass Password Manager 1/5 · US Forcing one account…: Not allowing someone to switch between computer and mobile devices as they wish without a subscription is pretty stupid. Switched to bit warden and then payed for their subscription because they didn’t strong arm me into it.
  15. [R60] LastPass Password Manager 1/5 · US Horrible Product: Its genuinely insane that you need to purchase a subscription to be able to use the app on multiple devices. I should not have to pay money to not have all my passwords locked on my computer. Genuinely disappointing.
  16. [R19] LastPass Password Manager 1/5 · US No customer support: No one to call to reset my password and it’s a paid account and waiting to change phones but about you lose your po password
  17. [R22] LastPass Password Manager 1/5 · US Horrendous customer support: I can’t get logged in due to an MFA issue. I can’t get ahold of support and it’s been several days. Use 1Password and avoid these jokers!
  18. [R25] LastPass Password Manager 1/5 · US I’M LOCKED OUT!: I changed my email but LP didn’t change the account recovery email! I know my password but LP insists that I verify via email but sends recovery to my old email that I can’t access! I’ve emailed countless times but they won’t respond or fix. They are the ones that didn’t change my recovery email as requested!! And they enabled 2fa on my old email without letting me know! Get a clu
  19. [R31] LastPass Password Manager 1/5 · US No one to help: I had last pass for 10 years , it Was Wonderful! Then they switch to facial recognition , that was great! Then they wanted my password which I put in ( I used it For Years) now it will not accept it! There is no one to talk to , and the only way to get to the corporate office is to give your credit call number to another site! What a scam !
  20. [R2] LastPass Password Manager 5/5 · US App works great!: Love the app, have never had any problems with it and its serves its purpose perfectly! Would not use another tool.
  21. [R64] Keeper Password Manager 1/5 · US very expensive: from when I started the cost has more than doubled and keep going up, it seems, every year.
  22. [R69] Keeper Password Manager 3/5 · US Frustrating that the prices keep rising: I've been using this program for years, since January 2011. I've loved it, which is why I've used it so long, my mom started using it a few years after me. However, the constant price changes are frustrating and not it is $42.99 per year? I'm so tired of subscriptions in general, but certainly when it is this much. I don't use this across multiple devices,
  23. [R81] Keeper Password Manager 3/5 · GB Too expensive with free alternative: The price hike seemed unnecessarily big (nearly double) for no extra features. So I moved. That’s about it. Hope that helps. A bit more detail… Been using Keeper for 5 years or so. Been useful. However, the doubling of the price this year made me try the native password app on the Mac / iOS. You can migrate from one to the other fairly easily by exporting Kee
  24. [R82] Keeper Password Manager 1/5 · US too expensive: Been using them for five years and every year they go up there’s cheaper better options out there and that’s where I’m going expect your price to up Only app I’ve ever had that does that
  25. [R88] Keeper Password Manager 1/5 · US This app just gets worse with each release: I’m paying almost $50/year now for this app, and the performance just gets worse and worse. Multiple times now, I’ve attempted to access my passwords in airplane mode while on long 10+ hour flights. I’m then prompted to enter my master password, which I don’t have access to since I’m offline. I have offline options enabled, stay logged in, Touch ID, etc
  26. [R93] Keeper Password Manager 1/5 · US Dumbest app ever: Worst app ever that says wifi or data needed even though I have good wifi and data

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store