Head-to-head
Pizza Hut vs Subway®
Pizza Hut
40
Winner
Subway®
Subway®
50
Subway®'s app is slightly better due to fewer critical payment and order processing issues reported, despite both apps suffering from significant login and update-related problems.
Both Pizza Hut and Subway® apps are plagued by frequent glitches, especially after updates, leading to login failures, lost rewards, and payment processing problems. Subway® has a slight edge as its core ordering and payment issues appear less pervasive than Pizza Hut's, which often prevents users from completing orders entirely.
Head to head
Pizza Hut Pizza Hut users report issues with specific features like not being able to select gluten-free crust R6, limited character space for delivery instructions R3, and the inability to find personal pan pizzas on deals . Order tracking is frequently inaccurate or non-existent R13. Some users also report issues with email ads not linking correctly to the app R21.
Subway® Subway® users complain about the inability to combine or use partial gift card balances . Customization options are limited, with users wanting to add specific proteins or build their own subs more flexibly . The re-order feature often doesn't remember customizations , and there's no option for curbside delivery .
Pizza Hut Many Pizza Hut users find the app difficult to use, especially after updates, citing issues with login codes not working R1R10R16, payment methods not being selectable R4, and the cart emptying out if an order takes too long . The app sometimes forces location access R7 and has confusing tip calculations R2R27.
Subway® Subway® users report that the app is difficult to use due to frequent crashes , login problems that prevent access to accounts , and issues with the payment interface, such as being unable to enter CVV numbers or the app charging without completing the order . Some find the new interface hard to navigate with oversized print .
Pizza Hut Pizza Hut's app is frequently described as glitchy and unreliable, with users experiencing issues like invalid login codes R1R10, payment failures R12R31R42, and the app not allowing orders to be placed at all R9. Updates often break functionality .
Subway® Subway®'s app also suffers from reliability issues, including frequent crashes , coupons not working , and orders not going through or being charged without completion . Users report erratic performance and the app locking up .
Pizza Hut Pizza Hut users report losing loyalty points after updates R3R25R28 and being unable to access or redeem rewards R14R25. Some promotions are advertised but not honored R30, and users feel obligated to tip on takeout orders R27. Prices are perceived as having gone up R3.
Subway® Subway® users frequently complain about not being able to use coupons or deals and the inability to combine or use small gift card balances, which is seen as a way to forfeit money . Some users are locked out of accounts with unused balances .
Pizza Hut Pizza Hut users report poor customer support when issues arise, such as not receiving advertised promotions R30 or dealing with incorrect orders R50. One user experienced an order being placed twice despite the app showing an error R50.
Subway® Subway® users have difficulty reaching customer service, with one user unable to cancel an order through the app or website and finding the chatbot unhelpful R65. Another user was told to delete their old account and create a new one, losing gift card balances in the process . There's also a complaint about no customer service for issues like food availability R99.
Pick Pizza Hut if
you prioritize Pizza Hut's specific menu items and are willing to tolerate frequent app glitches and potential issues with rewards or payment processing .
Pick Subway® if
you prefer Subway®'s menu and are comfortable with the possibility of login issues and challenges with gift card usage, but generally find the core ordering process to be more stable than Pizza Hut's .
Evidence note: Both apps have a high volume of recent negative reviews, particularly concerning post-update issues. The lifetime ratings are high, but current user sentiment reflects significant frustration with app functionality. The comparison is based heavily on these recent negative experiences.
Frequently asked
Are there common issues with logging into the Pizza Hut and Subway® apps?
Do these apps reliably process payments and orders?
Neither app reliably processes payments and orders; Pizza Hut users frequently report payment methods not being selectable R4, credit card payments not going through R12, and orders being automatically canceled or failing R31R42R50, while Subway® users experience charges without order completion and payment interface issues like inability to enter CVV .
Are loyalty points and gift cards easy to use on these apps?
No, loyalty points and gift cards are often problematic; Pizza Hut users report losing points after updates R3R25R28 and being unable to redeem rewards R14, while Subway® users frequently complain about the inability to combine or use partial gift card balances and being locked out of accounts with unused balances .
What reviewers actually said
Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.
- [R3] Pizza Hut Sad Face: Well updated the app. Not sure whose fault but lost all my points Pizza Hut prices went way up can’t hit contactless delivery and only 40 characters to explain to the driver where to go for delivery. #sadface
- [R6] Pizza Hut I love Pizza Hut But, -: The app is useless for me, unfortunately, so that means no one else in the family is going to get pizza here. In the beginning I was able to order gluten-free crust on the app but now on the rare occasion that I don’t order from Dominoes I have to call it in. This also means not being able to take advantage of coupons or specials. No one wants to make a trip to two pizza st
- [R13] Pizza Hut Needs help: The app is convenient however it’s not always accurate. Oder tracking is never updated
- [R21] Pizza Hut Poor link to email ads: Email ads do not appear in my account or open the app. The ad links open a safari browser link to Pizza Hut site. Then you have to log in. Waste of time…
- [R1] Pizza Hut Awful: I tried to sign in on app by receiving a code. They send the code at for example 5:49pm. I type it in at 5:50pm, it says invalid code. When placing an order on the website during checkout it says webpage error. Then it reloads. Please fix this problem if you want your customers to take advantage of your reward program.
- [R2] Pizza Hut Tips on Tax: App is fine, but auto tip includes tax in calculation, which annoys me.
- [R4] Pizza Hut Unusable: I used to use this all the time but now it won’t let me select a payment method so I can’t order anything. I deleted and redownloaded the app. It still does it.
- [R7] Pizza Hut Forced location: Searching by city or zip code doesn’t yield any results, even though you’re given that option. The app will only give you results if you give it access to your location.
- [R9] Pizza Hut Glitchy: I frequently can’t get my order done on the app. I don’t always have a laptop handy so when this happens, like it is now, I just have to cancel plans for pizza.
- [R10] Pizza Hut Unable to get past the code verification screen: Frequently have issues with the app. Latest glitch is just trying to even log in again. Have to request a code, then when the screen comes up, there is no way to enter the code or scroll down, or do anything but go back and request another code.
- [R12] Pizza Hut Good app, when it wants to work.: It’s a good, to the point app, but whenever I want to pay with credit card, it has the tendency of not going through, forcing me to start over multiple times, closing the app over and over, so it works. Absolutely ridiculous.
- [R14] Pizza Hut I can’t access my rewards: You Changed the app I can’t log in to redeem my rewards. It says join / log in and then you fill out the form and it says that an account has already been opened? Yes I know that’s mine!! Let me log in please!
- [R25] Pizza Hut The app is awful: I have been a rewards member for several years. I used to have no trouble logging in. Now I have to use a code which does NOT give me the option to log on as a member. Today, I couldn’t get my code by email, only by phone number. I know I have unused points and have had this issue with the app since they changed it. I have not been getting credit for ordering the past several tim
- [R27] Pizza Hut Seaford Delaware: Ordered TAKEOUT Food was as expected, my problem is, I should not be made to feel OBLIGATED to give a tip on food I’m picking up and taking home. I was asked on the app about a Tip, I did not tip then, but as soon as I got to Pizza Hut in Seaford and told them who I was, she looked on the computer, printed out something, then said I needed to answer a question on the screen. It
- [R30] Pizza Hut Fake promos: The app advertised a promotion where you pay with Venmo and you get a coupon for a free pizza. I never got my coupon, so I contacted customer support. They asked me for the same information 3 times and did everything in their power to not help me. App works fine otherwise, but don’t offer me free food if you aren’t gonna give it to me.
- [R50] Pizza Hut Pizza Hut app. Horrible: I used this app to purchase pizzas for customers and could not get it to work correctly. So I called the Pizza Hut location in Denton, TX. to place my order and I asked if any order has been placed by me. They said no so I ordered 6 pizzas and paid over the phone. So they delivered the pizzas and while we were eating our pizzas another person showed up with 6 more pizzas f
- [R65] Subway® Issue resolved!: I accidentally ordered a sandwich from the wrong location. There was no way to cancel my order through the app. I tried calling the store multiple times and did not receive an answer. I tried going to the website to find a Customer Service number and was not able to get through to anybody. I used the Chatbot, but it was difficult to work with. Update: Subway responded to my e
- [R99] Subway® sucks: subway america has no customer service and the app doesn’t even share about the availability of food before you order.. it sucks
- [R16] Pizza Hut Can’t sign in.: This app keeps asking to text code and it does but the submit button is so far off the bottom of the screen I can’t click on it
- [R31] Pizza Hut Order automatically cancelled: Latest update. Placed order. Used card on file. Card is good and up to date. Message said card is expired and all items were removed from cart. But the order went through anyway. Also need an order history and order again button.
- [R42] Pizza Hut Transaction always fails: Update I don’t know if it’s gonna show my previous review but now I’ve received a text message confirmation for my order but the app still says no order was placed so at this point I’m playing Russian roulette with if I’m having dinner or not tonight
- [R28] Pizza Hut Account no longer exists: After the latest update, my account doesn’t exist anymore apparently and I have no access to any of my rewards or order history
Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store