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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

State Farm® vs Farmers Insurance Mobile

State Farm® 4.8★ · Free to download 65
Winner Farmers Insurance Mobile
Farmers Insurance Mobile 4.8★ · Free to download 75

Farmers Insurance Mobile has a slight edge due to its more consistent user experience and reliable login and payment features, while State Farm® struggles with frequent technical issues despite positive feedback on its customer service.

Full reviews: State Farm® · Farmers Insurance Mobile

State Farm® users appreciate its customer service and ease of filing claims, but frequently encounter frustrating app performance issues like freezing, login problems, and slow chat. Farmers Insurance Mobile, while having fewer reviews, generally offers a more stable and user-friendly experience for managing policies and making payments, though some users report occasional crashes and payment issues.

Head to head

Ease of Use & Reliability edge: Farmers Insurance MobileR1R3R5R6
State Farm® Many State Farm® users find the app user-friendly and efficient for submitting requests and filing claims R5R11R17. However, a significant number of users report constant issues with the app freezing, being slow, or not functioning well R1. Login problems are particularly prevalent, with users frequently unable to log in, needing to reset passwords, or experiencing account lockouts R3R26R30R32. Some also mention difficulties with specific features like adding payment methods or the Drive Safe & Save program R6R7.
Farmers Insurance Mobile Farmers Insurance Mobile is widely praised for being easy to use, navigate, and efficient for viewing policies, printing documents, and making payments . Users appreciate the quick payment options and the ability to access insurance cards easily R88R93R95. However, some users report the app crashing regularly, issues accessing bills, and difficulties with account creation or login .
Customer Service & Claims Process tieR1R2R4R11
State Farm® State Farm® receives strong praise for its customer service, with many users highlighting professional, courteous, and helpful agents and adjusters R2R14. The online claims process is frequently described as easy to use, efficient, and smooth, with clear updates R11R17. However, some users report issues with chat features, getting disconnected, or being unable to reach a real person R1R4. There are also complaints about difficulty canceling policies, agents not responding, or claims not being resolved promptly R28.
Farmers Insurance Mobile Farmers Insurance Mobile users also commend their agents and customer service representatives for being excellent, professional, and helpful . The app is seen as a faster alternative to calling the office . However, some users have negative experiences with rude sales staff or claims adjusters . There's also a mention of self-service claims not working as expected, requiring direct contact for services like towing .
Features & Functionality edge: Farmers Insurance MobileR6R7R17R19
State Farm® State Farm® offers features like Drive Safe & Save, but users report issues with its accuracy, battery drain, and compatibility with older phone models or manual transmissions R6R7R19R21. Some users appreciate the ability to track claims and access documents R17. However, there are complaints about the lack of a manual payment option, difficulty adding new payment methods, and issues with policy information not appearing correctly . The app also requires location services to be 'always on,' which raises privacy concerns for some R21.
Farmers Insurance Mobile Farmers Insurance Mobile allows users to view multiple policies (car, home, trailer) in one app and easily print ID cards or declarations . Users highlight the convenience of quick bill payments and accessing insurance cards digitally R80R93R95. Some users miss the 'pay now' option for making payments before the bill is available . There's also a report of the app demanding to run in the background even when enabled, preventing access .
Price/Value tieR10R14R28R64
State Farm® State Farm® reviews do not frequently discuss price or value, though one user mentions being offered several options for liability limits R14. One negative review claims the company spends money on ads instead of covering claims R10. Another user was charged for a policy after requesting cancellation R28.
Farmers Insurance Mobile Farmers Insurance Mobile users mention saving money and finding lower rates . Some users, however, report unexpected bill increases or being charged more than quoted R64. One review states rates are 'Too High' .
Pick State Farm® if

Pick State Farm® if you prioritize strong customer service and an easy claims filing process, and are willing to tolerate potential app glitches and login frustrations R2R11R17.

Pick Farmers Insurance Mobile if

Pick Farmers Insurance Mobile if you value a generally reliable and user-friendly app experience for managing policies, making quick payments, and accessing digital documents R80.

Evidence note: State Farm® has a significantly larger number of reviews, leading to more varied feedback, including a higher volume of complaints about app functionality. Farmers Insurance Mobile has fewer reviews, but they paint a more consistent picture of a functional app, despite some reported issues.

Frequently asked

Is the State Farm® app reliable for logging in and managing my policy?
The State Farm® app frequently presents challenges with login, requiring users to reset passwords or experiencing account lockouts, making it unreliable for consistent access R3R26R30R32.
How easy is it to pay bills using the Farmers Insurance Mobile app?
The Farmers Insurance Mobile app makes paying bills very easy, with many users describing it as simple, quick, and efficient, often allowing payments in less than a minute or with a single click R80R88R93R95.
Are there any issues with State Farm®'s Drive Safe & Save feature?
Yes, State Farm®'s Drive Safe & Save feature has several reported issues, including inaccurate scoring for manual transmissions, confusion about assigning drivers, compatibility problems with older iPhone models, and significant battery drain R6R7R19R21.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] State Farm® 1/5 · US Needs a lot of improvement: This app is absolutely slow and not functioning well especially the chat feature. You always have to restart the chat with new person and it gets logged out all of sudden and get disconnected in the middle of the conversation.
  2. [R3] State Farm® 3/5 · US Tough app: Have been locked out of my app account over a year. Have contacted my agent who sent me to someone else, who in turn sent me to someone else, who sent me somewhere else… you get the picture…. Gave up on using the online app. Requested a paper copy of my insurance in case I ever get asked for it 6 months ago…. Have yet to get it. Hopefully I never have to present it, I doubt they’ll take
  3. [R5] State Farm® 5/5 · US User Friendly: Using the App is user friendly and efficient No wait time to submit requests
  4. [R6] State Farm® 3/5 · US Beware of the Drive and Save feature if you drive a vehicle with a manual transmission!: I’ve used driver apps with both Progressive and GEICO in the past and was usually given a 98 score, or excellent. Not so with the State Farm app which keeps reminding me I need to improve my gradual acceleration, while giving me high scores for everything else. Finally it dawned on me that it is impossible t
  5. [R2] State Farm® 5/5 · US Jonathan/adjuster: Jonathan was outstanding throughout the inspection process. He was professional, courteous, and took the time to thoroughly inspect my home while clearly explaining everything he was doing. He answered all of my questions with patience and made sure I understood the next steps. His knowledge, attention to detail, and professionalism gave me confidence during a stressful situatio
  6. [R4] State Farm® 1/5 · US No support: Have fun talking to a bot that will hang up on you
  7. [R11] State Farm® 5/5 · US Outstanding/Easy to file: Claim forms was easy!!
  8. [R7] State Farm® 2/5 · US It’s very confused: It says I’m driving other people’s car when I’m just a passenger and vice versa. It seems to be haphazard assigning the correct person to the correct account. Calls to State Farm show they have no idea how to fix it. I therefore doubt their claimed discount system works.
  9. [R17] State Farm® 5/5 · US Best company app to work with: I use many apps for banking, or other businesses that I need to log into. The State Farm app is one of the most user-friendly and comprehensive of all the ones that I have access to. I really appreciated being file a claim easily and then track my claim to the app.
  10. [R19] State Farm® 1/5 · US Drive safe & save is not applicable to old version: I have had IPhone X for a couple of years, in which I downloaded State Farm app and Drive Safe & Save app. This year I suddenly got messages several times to ask me to upgrade those apps but I have been unable to do so because of lower version. Why does State Farm kick out us with lower version of IPhones? It is not our fault not to use Drive Saf
  11. [R10] State Farm® 1/5 · US Bottom of the barrel insurer: The positive reviews here are obviously fake/purchased. They spend all their money on ads and lining executive pockets while refusing to cover customer claims. Avoid at all costs.
  12. [R14] State Farm® 5/5 · US Exceptional Service: I was shopping for car insurance and Tosha gave me several options for liability limits. She helped me find the coverage that was a fit for me.
  13. [R28] State Farm® 1/5 · US Really hard to cancel an insurance: I requested a policy cancellation since I moved to another state. There’s no option available in the app to cancel your insurance. You have to contact your agent which most of the time was very difficult for me since they don’t answer and they only keep saying they’re gonna call you back which never happens then when I finally got to get in touch with them, I re
  14. [R64] Farmers Insurance Mobile 2/5 · US Payment trouble: Not how I wanted to start this off with farmers messing up my payments and yet here I am having to pay way more than I was quoted. This really put me in a bind financially. Thanks, looking to switch carriers.
  15. [R26] State Farm® 1/5 · US Login HELL: Every time I login I have to reset my login credentials. Every time. And they don’t make it easy. It’s enough to make me change insurance companies.
  16. [R30] State Farm® 1/5 · US Cant log in, employees not helping when i asked, looking for a better company: Locked out of my account. Wont send email code to my email. Terrible.
  17. [R32] State Farm® 1/5 · US Never works: It’s always something. Can’t reset passwords or get anything done on the app without an issue.
  18. [R80] Farmers Insurance Mobile 5/5 · US Insurance: This app makes paying my bill and verifying information easy!
  19. [R88] Farmers Insurance Mobile 4/5 · US Payment fast & easy: Took 2 minutes
  20. [R93] Farmers Insurance Mobile 5/5 · US Payment: Very easy to review my Bill and make payment online.
  21. [R95] Farmers Insurance Mobile 5/5 · US Quick and Easy: Can’t beat how fast and easy it was to pay the bill
  22. [R21] State Farm® 3/5 · US Data trackers love this app: The fact that you have to have location services always on means that this app is following your every movement not something that I like to sign up for if they would change this as well as the fact that it uses your phones, Geo and accelerometer makes it very difficult to get a perfect score. Matter fact I drive a van that has cargo and typically leave plenty of room

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store