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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

State Farm® vs Allstate® Mobile

State Farm® 4.8★ · Free to download 60
Winner State Farm®
Allstate® Mobile 4.8★ · Free to download 55

While both apps face significant user complaints regarding technical issues and customer service, State Farm® has a slight edge due to more positive feedback on its claims process and overall user-friendliness, despite its own notable flaws.

Full reviews: State Farm® · Allstate® Mobile

Both State Farm® and Allstate® Mobile apps struggle with consistent login issues, unreliable driving behavior tracking, and frustrating customer support experiences. State Farm® users, however, report an easier claims filing process and generally better agent interactions, giving it a slight advantage over Allstate® Mobile, which has more severe complaints about app functionality and claim handling.

Head to head

Features (Claims & Policy Management) edge: State Farm®R3R11R17R18
State Farm® State Farm® users generally find the app easy to use for filing claims and tracking their status R11R17. However, some users report issues with payment methods R35R41 and difficulty finding policy information or digital insurance cards R3R18.
Allstate® Mobile Allstate® Mobile users appreciate the ease of starting claims and roadside assistance through the app . However, many users report significant issues with the app not displaying updated policy information or insurance cards , an inability to pay bills , and difficulty managing policies like adding vehicles .
Ease of Use (Login & Navigation) tieR1R3R5R8
State Farm® Many State Farm® users praise the app as user-friendly and efficient R5R8. However, a significant number of users face persistent login problems, requiring frequent password resets or making the app inaccessible R3. Some also find the app slow or prone to freezing R1.
Allstate® Mobile Allstate® Mobile users sometimes find the app menu-friendly and easy to access . However, a major complaint is the app not working, getting stuck on splash screens, or forcing users to log in via a browser . Login issues are also common, with some users unable to access their specific policy types .
Reliability (Drive & Save Programs) edge: State Farm®R6R7R19R21
State Farm® State Farm®'s Drive Safe & Save feature receives mixed reviews. Users report issues with inaccurate trip detection R7, difficulty with manual transmissions R6, and problems with the app requiring location services always on R21. Some users also experience significant battery drain and compatibility issues with older phone models R19.
Allstate® Mobile Allstate® Mobile's Drivewise feature is a frequent source of frustration. Users complain about inaccurate trip detection, penalizing for passenger phone use, or when using Apple CarPlay/hands-free calls R67R76. The app also has issues with not recording trips correctly and draining battery life .
Customer Support edge: State Farm®R1R2R3R4
State Farm® State Farm® receives positive feedback for agent professionalism and helpfulness in stressful situations R2. However, the app's chat feature is criticized for being slow and disconnecting R1, and some users report difficulty getting assistance for app issues R3R4 or policy changes .
Allstate® Mobile Allstate® Mobile users praise specific agents for excellent service and support . However, there are significant complaints about unresponsive customer service for claims R73, difficulty reaching agents for policy changes , and general issues with agents providing conflicting information .
Price/Value edge: State Farm®R6R10R13R16
State Farm® Some State Farm® users appreciate the ability to save money through features like Drive Safe & Save, despite its flaws R6. However, there are strong negative sentiments about the company's claim handling and perceived value R10R13R16.
Allstate® Mobile Allstate® Mobile users have strong negative opinions regarding the value, with some feeling they paid for coverage that wasn't honored . The Drivewise program is intended to offer discounts, but its inaccuracies lead to user frustration and doubt about its value R76.
Pick State Farm® if

Pick State Farm® if you prioritize an easier claims filing process and generally positive interactions with agents R11R17. You should also pick State Farm® if you are willing to navigate occasional app freezes and login issues for what some users find to be a comprehensive and user-friendly experience R5.

Pick Allstate® Mobile if

Pick Allstate® Mobile if you value the convenience of roadside assistance through the app and have had positive experiences with specific Allstate agents . You should be prepared to deal with frequent app functionality issues, including login problems and inaccurate driving data tracking R67.

Evidence note: Both apps have a high volume of reviews, with a significant number of recent negative reviews for both, indicating ongoing technical issues. The lifetime ratings are very similar, but recent feedback suggests a decline in app performance for both.

Frequently asked

Are the apps reliable for managing insurance policies?
Neither app is consistently reliable for policy management; State Farm® users report issues with payment methods and finding digital cards R3R18R35R41, while Allstate® Mobile users frequently cannot see updated policy information or pay bills .
Do the driving discount programs work well?
The driving discount programs for both apps, Drive Safe & Save for State Farm® and Drivewise for Allstate® Mobile, frequently have issues with accuracy; State Farm® struggles with manual transmissions and passenger detection R6R7, while Allstate® often penalizes for hands-free phone use and misidentifies drivers R67R76.
Is customer support accessible through the apps?
Customer support through the apps is mixed; State Farm®'s chat feature is slow and disconnects R1, and some users struggle to get help for app issues R3R4, while Allstate® Mobile has complaints about unresponsive service for claims and difficulty reaching agents for policy changes R73.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R3] State Farm® 3/5 · US Tough app: Have been locked out of my app account over a year. Have contacted my agent who sent me to someone else, who in turn sent me to someone else, who sent me somewhere else… you get the picture…. Gave up on using the online app. Requested a paper copy of my insurance in case I ever get asked for it 6 months ago…. Have yet to get it. Hopefully I never have to present it, I doubt they’ll take
  2. [R11] State Farm® 5/5 · US Outstanding/Easy to file: Claim forms was easy!!
  3. [R17] State Farm® 5/5 · US Best company app to work with: I use many apps for banking, or other businesses that I need to log into. The State Farm app is one of the most user-friendly and comprehensive of all the ones that I have access to. I really appreciated being file a claim easily and then track my claim to the app.
  4. [R18] State Farm® 3/5 · US Not Interested in Feedback?: The app is okay, but it could use some tweaks. For example, I could not find any way to provide feedback on the app within the app. I’m having to provide my feedback in the App Store, and does anyone actually read these comments? Anyway, there should be some way within the app itself to provide feedback. I also have a complaint about the motor vehicle insurance card. I
  5. [R1] State Farm® 1/5 · US Needs a lot of improvement: This app is absolutely slow and not functioning well especially the chat feature. You always have to restart the chat with new person and it gets logged out all of sudden and get disconnected in the middle of the conversation.
  6. [R5] State Farm® 5/5 · US User Friendly: Using the App is user friendly and efficient No wait time to submit requests
  7. [R8] State Farm® 5/5 · US Appl: Love using the Appl
  8. [R6] State Farm® 3/5 · US Beware of the Drive and Save feature if you drive a vehicle with a manual transmission!: I’ve used driver apps with both Progressive and GEICO in the past and was usually given a 98 score, or excellent. Not so with the State Farm app which keeps reminding me I need to improve my gradual acceleration, while giving me high scores for everything else. Finally it dawned on me that it is impossible t
  9. [R7] State Farm® 2/5 · US It’s very confused: It says I’m driving other people’s car when I’m just a passenger and vice versa. It seems to be haphazard assigning the correct person to the correct account. Calls to State Farm show they have no idea how to fix it. I therefore doubt their claimed discount system works.
  10. [R19] State Farm® 1/5 · US Drive safe & save is not applicable to old version: I have had IPhone X for a couple of years, in which I downloaded State Farm app and Drive Safe & Save app. This year I suddenly got messages several times to ask me to upgrade those apps but I have been unable to do so because of lower version. Why does State Farm kick out us with lower version of IPhones? It is not our fault not to use Drive Saf
  11. [R21] State Farm® 3/5 · US Data trackers love this app: The fact that you have to have location services always on means that this app is following your every movement not something that I like to sign up for if they would change this as well as the fact that it uses your phones, Geo and accelerometer makes it very difficult to get a perfect score. Matter fact I drive a van that has cargo and typically leave plenty of room
  12. [R2] State Farm® 5/5 · US Jonathan/adjuster: Jonathan was outstanding throughout the inspection process. He was professional, courteous, and took the time to thoroughly inspect my home while clearly explaining everything he was doing. He answered all of my questions with patience and made sure I understood the next steps. His knowledge, attention to detail, and professionalism gave me confidence during a stressful situatio
  13. [R4] State Farm® 1/5 · US No support: Have fun talking to a bot that will hang up on you
  14. [R10] State Farm® 1/5 · US Bottom of the barrel insurer: The positive reviews here are obviously fake/purchased. They spend all their money on ads and lining executive pockets while refusing to cover customer claims. Avoid at all costs.
  15. [R13] State Farm® 1/5 · US Insurance coverage: I have full coverage on a vehicle involved in accident it was abandoned. I was trying to keep it from getting sent to the Police Auction or to the city pound where they will hold it charging me maximum amount of money every day it is there. We moved it personally to our subdivision. We are getting complaints from neighbors and from the city because the car has been sitting ther
  16. [R16] State Farm® 1/5 · US Trash: Trash
  17. [R35] State Farm® 5/5 · US Was good but I can’t use it: Recently when I update the app, they’re asking me for my credit card, which is already in the app and when I try to put the credit card information again it just says to me that the credit card information is already in the app. Therefore, I cannot work the application. I tried to delete the credit card and type it over, but it will not let me do that. This applicat
  18. [R41] State Farm® 5/5 · US Needs work: I can’t even add a new payment method,
  19. [R67] Allstate® Mobile 1/5 · US Drivewise trip detection: Okay so this is my impression having worked on Drivewise. Something is seriously wrong with iOS trip detection. It detected the first two trips and I get nothing after that. All the settings are correct. You all need to do better!!! I’m gonna ask for an obd device cause the driving engine trip detection on this is not working
  20. [R76] Allstate® Mobile 1/5 · US New version is not good: I don’t like the new updates. You can’t track your drive trips the same anymore. It doesn’t let you know if you were penalized for anything. Sometimes I fail to indicate I’m not driving or I’m not the person using the phone. I being able to track issues after the fact helps me make sure the record is correct. You need to change it back. This new version is not accurate acc
  21. [R73] Allstate® Mobile 1/5 · US Horrible: I have never been so stressed in my life. My claim has been outstanding since March 18, 2026. My attorney has been trying to call for 2 weeks now .. with no call return phones calls or emails .. what’s your motto . You’re in good hands ??? Really? I think your customer sucks there rude. Incompetent, and never a return phone…

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store