Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

State Farm® vs GEICO Mobile

State Farm® 4.8★ · Free to download 60
Winner GEICO Mobile
GEICO Mobile 4.8★ · Free to download 75

GEICO Mobile generally offers a more reliable app experience with fewer critical login and functionality issues compared to State Farm®, despite both apps having similar overall ratings.

Full reviews: State Farm® · GEICO Mobile

While both State Farm® and GEICO Mobile boast high lifetime ratings, recent user reviews indicate that State Farm® struggles with significant app stability and login problems. GEICO Mobile, though not without its own issues, appears to offer a more consistently functional experience for essential tasks.

Head to head

App Reliability & Stability edge: GEICO MobileR1R3R9R26
State Farm® Many State Farm® users report frequent freezing, slow performance, and the need to uninstall and reinstall the app R1R9. Critical issues include being locked out of accounts for extended periods and an inability to log in or reset passwords, sometimes leading to missed payments or tickets R3R26R30R32.
GEICO Mobile GEICO Mobile users also experience login difficulties, requiring frequent password resets or multiple verification steps . Some report the app being buggy, slow, or crashing randomly . However, several users praise its consistent functionality and ease of use .
Claims & Support Experience edge: State Farm®R1R2R5R11
State Farm® State Farm® users find the claim filing process easy and efficient through the app and praise the professionalism of adjusters and agents R2R5R11. However, some report issues with claim status accuracy, unlisted repair shops, and difficulty getting responses from agents R13. The chat feature is noted as slow and prone to disconnections R1.
GEICO Mobile GEICO Mobile users appreciate the quick response times and excellent customer service when dealing with situations . However, some report long hold times when trying to reach agents by phone for quotes or other issues . The app itself is noted for making payment arrangements easy .
Payment & Account Management tieR28R34R35R41
State Farm® State Farm® users face significant challenges with payment features, including inability to add new payment methods, issues with auto-payments not processing, and no option for manual payments R35R41R44R48. Some also struggle to find policy information or cancel insurance through the app R28R34R48.
GEICO Mobile GEICO Mobile users report difficulties updating payment information, finding it not easily accessible or intuitive . There are also complaints about auto-pay issues, such as not being able to reactivate it or rates changing after setting it up . Some users note quick cancellation notices for pending payments .
Telematics (Drive Safe & Save / Drive Easy) tieR6R7R19R21
State Farm® State Farm®'s 'Drive Safe & Save' feature is a source of frustration. Users with manual transmissions find it impossible to get good scores R6. The app often misidentifies drivers or passengers and has issues with location services, leading to doubts about discount accuracy R7R21. It's also criticized for being a battery hog and for compatibility issues with older phone models R19.
GEICO Mobile GEICO Mobile's 'Drive Easy' program is also a point of contention. Users complain about it draining phone battery and tracking their every movement, leading to privacy concerns . There are also reports of inaccurate 'phone handling' detections even when not touching the phone . Some users claim it led to significant premium increases .
Price & Value tieR10R13R14R20
State Farm® While some State Farm® users praise excellent service and finding suitable coverage options R14R20, there are strong negative sentiments about the company refusing to cover claims and being a 'bottom of the barrel insurer' R10R13.
GEICO Mobile Many GEICO Mobile users express significant dissatisfaction with rising rates, even for loyal customers with good driving records . Some feel rates increase for no reason or after setting up auto-pay, leading them to switch providers . However, some users report significant savings and consider GEICO the least expensive option with excellent service .
Pick State Farm® if

You prioritize a strong agent relationship and generally positive experiences with claims processing, and you are willing to tolerate potential app login and stability issues R2R5R11.

Pick GEICO Mobile if

You need a more consistently functional app for basic tasks and appreciate quick customer service responses, even if you might encounter occasional login friction or rate increases .

Evidence note: Both apps are free to download, so there is no free-vs-paid asymmetry. The high lifetime ratings for both apps contrast sharply with a significant number of recent negative reviews, particularly concerning app functionality and login issues. This suggests a potential decline in user experience for both, with State Farm® appearing to have more severe and widespread app reliability problems.

Frequently asked

Which app is easier to log into?
Neither app offers a consistently smooth login experience; State Farm® users frequently report being locked out, needing to reset passwords repeatedly, or facing issues with Face ID/PIN login R3R26R30R32, while GEICO Mobile users also report needing frequent password resets, multiple verification steps, or Face ID not working correctly .
Do the driving discount programs work well?
Both State Farm®'s 'Drive Safe & Save' and GEICO Mobile's 'Drive Easy' programs receive mixed to negative feedback, with users complaining about battery drain, inaccurate tracking (especially for manual transmissions or when not touching the phone), privacy concerns due to constant location tracking, and some even reporting increased premiums R6R7R19R21.
Which app is better for managing payments?
Both apps present challenges for payment management; State Farm® users struggle with adding new payment methods, auto-pay failures, and a lack of manual payment options R35R41R44R48, while GEICO Mobile users find updating payment information unintuitive and report issues with auto-pay reactivation and rate changes after setup .

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] State Farm® 1/5 · US Needs a lot of improvement: This app is absolutely slow and not functioning well especially the chat feature. You always have to restart the chat with new person and it gets logged out all of sudden and get disconnected in the middle of the conversation.
  2. [R3] State Farm® 3/5 · US Tough app: Have been locked out of my app account over a year. Have contacted my agent who sent me to someone else, who in turn sent me to someone else, who sent me somewhere else… you get the picture…. Gave up on using the online app. Requested a paper copy of my insurance in case I ever get asked for it 6 months ago…. Have yet to get it. Hopefully I never have to present it, I doubt they’ll take
  3. [R9] State Farm® 3/5 · US Freezes: This app keeps freezing every time I open it. It is a recent development. It used to run smoothly. Now to use it I have to uninstall and reinstall it. It’s a pain.
  4. [R26] State Farm® 1/5 · US Login HELL: Every time I login I have to reset my login credentials. Every time. And they don’t make it easy. It’s enough to make me change insurance companies.
  5. [R2] State Farm® 5/5 · US Jonathan/adjuster: Jonathan was outstanding throughout the inspection process. He was professional, courteous, and took the time to thoroughly inspect my home while clearly explaining everything he was doing. He answered all of my questions with patience and made sure I understood the next steps. His knowledge, attention to detail, and professionalism gave me confidence during a stressful situatio
  6. [R5] State Farm® 5/5 · US User Friendly: Using the App is user friendly and efficient No wait time to submit requests
  7. [R11] State Farm® 5/5 · US Outstanding/Easy to file: Claim forms was easy!!
  8. [R28] State Farm® 1/5 · US Really hard to cancel an insurance: I requested a policy cancellation since I moved to another state. There’s no option available in the app to cancel your insurance. You have to contact your agent which most of the time was very difficult for me since they don’t answer and they only keep saying they’re gonna call you back which never happens then when I finally got to get in touch with them, I re
  9. [R34] State Farm® 1/5 · US Terrible: I’ve tried to get my policy information onto the app and it never showed up. I lost my drive safe discount and tech support didn’t have no idea how to help
  10. [R35] State Farm® 5/5 · US Was good but I can’t use it: Recently when I update the app, they’re asking me for my credit card, which is already in the app and when I try to put the credit card information again it just says to me that the credit card information is already in the app. Therefore, I cannot work the application. I tried to delete the credit card and type it over, but it will not let me do that. This applicat
  11. [R41] State Farm® 5/5 · US Needs work: I can’t even add a new payment method,
  12. [R6] State Farm® 3/5 · US Beware of the Drive and Save feature if you drive a vehicle with a manual transmission!: I’ve used driver apps with both Progressive and GEICO in the past and was usually given a 98 score, or excellent. Not so with the State Farm app which keeps reminding me I need to improve my gradual acceleration, while giving me high scores for everything else. Finally it dawned on me that it is impossible t
  13. [R7] State Farm® 2/5 · US It’s very confused: It says I’m driving other people’s car when I’m just a passenger and vice versa. It seems to be haphazard assigning the correct person to the correct account. Calls to State Farm show they have no idea how to fix it. I therefore doubt their claimed discount system works.
  14. [R19] State Farm® 1/5 · US Drive safe & save is not applicable to old version: I have had IPhone X for a couple of years, in which I downloaded State Farm app and Drive Safe & Save app. This year I suddenly got messages several times to ask me to upgrade those apps but I have been unable to do so because of lower version. Why does State Farm kick out us with lower version of IPhones? It is not our fault not to use Drive Saf
  15. [R21] State Farm® 3/5 · US Data trackers love this app: The fact that you have to have location services always on means that this app is following your every movement not something that I like to sign up for if they would change this as well as the fact that it uses your phones, Geo and accelerometer makes it very difficult to get a perfect score. Matter fact I drive a van that has cargo and typically leave plenty of room
  16. [R10] State Farm® 1/5 · US Bottom of the barrel insurer: The positive reviews here are obviously fake/purchased. They spend all their money on ads and lining executive pockets while refusing to cover customer claims. Avoid at all costs.
  17. [R13] State Farm® 1/5 · US Insurance coverage: I have full coverage on a vehicle involved in accident it was abandoned. I was trying to keep it from getting sent to the Police Auction or to the city pound where they will hold it charging me maximum amount of money every day it is there. We moved it personally to our subdivision. We are getting complaints from neighbors and from the city because the car has been sitting ther
  18. [R14] State Farm® 5/5 · US Exceptional Service: I was shopping for car insurance and Tosha gave me several options for liability limits. She helped me find the coverage that was a fit for me.
  19. [R20] State Farm® 5/5 · US Brilliant!: Y'all are as perfect as can be, Every time I come in contact with you! ⭐️⭐️⭐️⭐️⭐️ I’ve never needed to have my insurance assist me as much as I have with State Farm fortunately, but you all really have just been there every time I have lately. I appreciate every bit of it. I just can’t get back to perfect for myself. -Cade Sharrone
  20. [R30] State Farm® 1/5 · US Cant log in, employees not helping when i asked, looking for a better company: Locked out of my account. Wont send email code to my email. Terrible.
  21. [R32] State Farm® 1/5 · US Never works: It’s always something. Can’t reset passwords or get anything done on the app without an issue.
  22. [R44] State Farm® 1/5 · US No manual payment option: The app isn’t great. I contacted my agent heard nothing back which isn’t the apps fault. However, I’m on an auto payment and each time it has not taken my money so I have to call cause there is no option to manually make a payment which I hate!
  23. [R48] State Farm® 1/5 · US This app is useless!!: This app is trash!! I am not able to pay my bill. I can’t even find both my accounts. Totally useless.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store