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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

TripIt vs Expedia

TripIt 4.8★ · Free + IAP 75
Winner Tie
Expedia 4.8★ · Free to download 65

TripIt is better for organizing existing travel plans, while Expedia is better for booking new travel, despite its performance and customer service issues.

Full reviews: TripIt · Expedia

TripIt excels at consolidating and organizing travel itineraries from various sources, making it easy to access and share, though it faces recent issues with email parsing and app stability. Expedia is a popular platform for booking flights, hotels, and packages, but users frequently report app performance problems, misleading pricing, and poor customer service.

Head to head

Features & Core Functionality edge: TripItR1R2R3R5
TripIt TripIt is highly praised for its ability to organize all travel details in one place, automatically importing reservations from emails and allowing easy access to itineraries R2R5R11. Users appreciate the convenience of not having to search through emails or printouts R11. However, recent reviews indicate significant issues with email integration, with the app failing to import or incorrectly parsing reservations R1R3R7. Some users also report specific features like seat maps not working or the inability to manually change time zones .
Expedia Expedia is used for booking flights, hotels, and packages, with users finding it useful for finding deals and managing travel . However, several users report issues with specific booking options, such as not being able to specify room needs or finding options for half board . There are also complaints about misleading pricing where prices jump significantly at checkout .
Ease of Use & Reliability tieR1R3R5R7
TripIt Many long-term users praise TripIt for its ease of use and consistent performance in organizing travel R5R11. However, recent reviews highlight significant reliability issues, including the app being buggy, glitchy, and crashing frequently R1R3R7. Users report problems with email sync, changes affecting multiple flight details, and difficulty uploading documents R1R3R12. There are also specific complaints about login difficulties and the app freezing on Mac .
Expedia Expedia is generally considered intuitive and easy to use for searching and booking . However, a significant number of users report severe performance issues, describing the app as "super laggy," freezing constantly, and being impossible to use on some devices R64R69R79R108. Some features like map view also do not work . Users also experience glitches with notifications .
Price & Value tieR26R27R42R48
TripIt TripIt offers a free version with basic features that users find helpful R26. The paid Pro version is valued by some for saving confirmations and providing more details R26. However, many Pro users express dissatisfaction, stating the premium service is "rubbish" R48, not a good investment R27, or that Pro features are pointless outside the US R42. One user specifically found the airfare refund notification feature to be garbage and inaccurate .
Expedia Expedia is generally appreciated for offering good deals and savings on travel bookings . However, there are significant complaints about misleading pricing, with prices jumping significantly at checkout without explanation . Some users also report unexpected random charges .
Customer Support tieR12R13R34R36
TripIt TripIt receives strong criticism for its customer service. Users report no way to contact support R36, emails not being addressed R13, and support being unresponsive or unhelpful R13R34R53. One user mentioned having to strip things out of emails for parsing to work, indicating a lack of robust support for common issues R12.
Expedia Expedia's customer service is a major point of contention. Users describe it as "terrible" , "poor" , and unhelpful in resolving issues like reimbursements , name changes , or flight cancellations . Many report difficulty getting a live person to talk to and being passed between Expedia and third parties .
User Experience & Annoyances tieR4R16R19R37
TripIt Users are frustrated by frequent survey pop-ups and nagging for ratings/reviews, especially paid users R4R16. Other annoyances include the app blocking access when a VPN is used R37R53, which is a significant issue for travelers concerned about security. The inability to print schedules R19 or sync alerts across multiple devices also detracts from the experience. Some find the interface clunky for entering information .
Expedia Expedia users complain about excessive data collection and privacy policy changes . The app is also criticized for being bloated R64 and having oppressive ads . Issues with hotel descriptions not matching reality and difficulty obtaining invoices after a stay also contribute to a negative user experience.
Pick TripIt if

Pick TripIt if your primary need is to consolidate and organize existing travel reservations from various sources into a single itinerary, especially if you frequently forward booking emails R11. It's also suitable if you travel for work and need to keep track of multiple segments like flights, hotels, and rental cars .

Pick Expedia if

Pick Expedia if you are looking to book flights, hotels, or package deals and want access to frequent notifications about deals . It's also a good choice if you prefer a single platform for both searching and booking travel, despite potential performance issues .

Evidence note: Recent reviews for TripIt show a negative trend concerning app stability and core functionality, despite a high lifetime rating. Many positive reviews are from long-term users who express recent dissatisfaction. Expedia's reviews are overwhelmingly about specific hotel stays or booking issues rather than the app's core functionality as a booking platform, making direct feature comparisons challenging.

Frequently asked

Does TripIt support email integration for itineraries?
Yes, TripIt is designed to automatically import reservations from forwarded emails, which many users find highly convenient for organizing their travel details R11. However, recent reviews indicate that this feature has become buggy and unreliable, with users experiencing issues like lost email integration, rejections of forwarded emails, and incorrect parsing of information R1R3R12R27.
Are there issues with Expedia's app performance?
Yes, many users report significant performance issues with the Expedia app, describing it as "super laggy," freezing frequently, and being difficult or impossible to use on various devices, including newer iPhones and iPads R64R69R79R108.
How is customer service for TripIt and Expedia?
Both TripIt and Expedia receive strong criticism for their customer service. TripIt users report a lack of accessible support, unaddressed emails, and unhelpful responses R13R34R36R53. Expedia users describe customer service as "terrible" and "poor," with difficulties reaching live agents and getting issues resolved, particularly for refunds or booking changes .
Does TripIt Pro offer good value?
The value of TripIt Pro is mixed; while some users find it beneficial for saving confirmations and accessing more details R26, others consider the premium service "rubbish" and not a good investment R27R48. Specific Pro features like airfare refund notifications have been called "garbage" and inaccurate , and many perks are reported to be unavailable or ineffective outside the US R42.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] TripIt 2/5 · US Buggy: Consistently loosing email integration. Tells me to reestablish email sync. I see nothing in settings that allows me to do this.
  2. [R2] TripIt 5/5 · US Organization works great: Love how this helps me find every reservation! Use for camping around the USA and Canada. Wish all reservations systems worked the same but can keep it all organized perfectly.
  3. [R3] TripIt 3/5 · US Just keeps getting worse: Every trip I plan over the past few years finds new ways for this app to get glitchier. This time I have multiple confirmation numbers for multiple legs of my trip, but getting these numbers to stick to the correct flights is impossible - any changes affect multiple or all flight information. The app won’t let me upload a screenshot of the correct numbers. And there is
  4. [R5] TripIt 5/5 · US Best travel app: Highly recommend- keep tract of all your trips. Easy to use.
  5. [R7] TripIt 2/5 · US Bring back TripIt Pro: I’ve been a user of TripIt for more than 10 years and a subscriber to the Pro version for the past 3 yrs. Since major upgrades to incorporate AI into the app it simple stops working and has become very manual intensive. Would not recommend the application at this time. Give it about 6 months (Dec 26). If the application is still in use then maybe worth considering.
  6. [R26] TripIt 5/5 · US Great app for organizing travel: So glad to have this app. You can at a glance share the itinerary and share with your loved ones. Was using free version for a while but have switched to the paid version which allows you to save all of the confirmations and more details provided by hotels and tour companies so you don’t have to search through emails or printouts.
  7. [R27] TripIt 3/5 · GB Poor email parsing: Refuses to build trip from simple email forwards. Pro sub is proving to be not a good investment.
  8. [R42] TripIt 3/5 · GB Good basic functionality but Pro features pointless outside of US: I have used Tripit for many years and tried the Pro version last year. While the basic functions work extremely well, Pro is no great feature for me. The perks that it comes with do not really work outside of the US. Seat tracker, security times etc are generally not available in the UK/EU and baggage carousel info is hit and mi
  9. [R48] TripIt 3/5 · GB Tripit: Don't pay any money for this App the premium service is rubbish
  10. [R12] TripIt 3/5 · US Great app but needs work: I use this app quite a bit. It helps me in all my vacation planning for all my future trips. Lately though I keep getting rejections from email flight reservations. If I just forward the booking email from an airline it will bounce back many times. I'm not sure why and sometimes I have to go in to the booking email and strip things out for it to work. It's not fool proof
  11. [R13] TripIt 1/5 · US No customer service: I signed up for TripIt to track my itinerary for a trip. When I sent things that had to be manually uploaded, I couldn’t get them uploaded from TripIt. They kept uploading other people‘s trips to my trip, but then never would put my stuff on my trip. I emailed multiple times and they just kept saying we’ve updated your trip but they hadn’t. I kept deleting other peoples trips
  12. [R34] TripIt 1/5 · US Terrible customer service: Used to be great, now abysmal
  13. [R36] TripIt 3/5 · GB Love the app but invitation function is poor: I cannot seem to invite my partner - I had, now he’s disappeared and when I try to resend the invite it says I have a connection problem, which I don’t. There’s nothing I can see on the help centre to tackle this issue and no way to find an email to ask them outright. Disappointing as the rest of the app and concept is really good
  14. [R4] TripIt 1/5 · US Stop survey pop ups: I’m a paid app user. As a developer you realize I like the app more than $50 in my pocket. If you’re gonna interrupt my CX, I will stop to share my thoughts in 1 star reviews.
  15. [R16] TripIt 1/5 · US Incessantly nags for ratings/reviews: This app would be great if it stopped nagging users for reviews and upgrades.
  16. [R19] TripIt 1/5 · US Hate this site: I cannot print my schedules (exclamation mark) and there is no way to copy a picture of the menu I keep getting on this page. The also will not transfer to my calendar so I end up manually adding all travel plans anyway. Waste of time.
  17. [R37] TripIt 1/5 · US Frequently locks me out of my Pro account: I have used TripIt with a Pro account and loved it, but recently it started locking me out of my account for 12 hours at a time. It turns out that if I have my VPN on it triggers an account lock and I cannot access my account. Why TripIt treats VPNs in such a stupid fashion I cannot imagine, but I sometimes use a very popular VPN when traveling and losing
  18. [R11] TripIt 5/5 · US 10+ year TripIt user: Our family has been using TripIt for more than 10 years. Every trip no matter how big or small gets put into the app. We never have to look for an email or print out a receipt. Every detail is included in TripIt. The email forwarding works very well; no copy and paste, no re entering info. Best travel app we use.
  19. [R64] Expedia 1/5 · US Super laggy: Impossible to use on iPhone 13. Super laggy. It appears that it’s all JavaScript now and it freezes for up to 10 seconds. Whole app is super bloated
  20. [R69] Expedia 3/5 · US App just spinning while searching: I can use the app to search, I can use the website though. I use the app just for booking info and the website for searching for my travel.
  21. [R79] Expedia 1/5 · US App doesn’t work: Nothing is working
  22. [R108] Expedia 3/5 · GB LAG!: The app is easy to use and great but wow the lag is insane. It freezes constantly and I have quit and start again multiple times during my search. Please fix :(
  23. [R53] TripIt 2/5 · US App blocks vpn: I use legitimate widely used vpn services when traveling. Tripit detected my vpn ip address and logged me out, blocked me from logging back in for 24 hours. Only found out the reason several days after contacting their customer support. Major inconvenience without a good reason. Asked support to escalate but never heard from them again.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store