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Updated July 2026 · real, multi-region App Store reviews
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The verdict on

TripIt

65
User verdict / 100 High confidence Divided

TripIt remains a highly-rated travel organizer, praised for consolidating itineraries, but recent updates and AI integration have introduced significant bugs, particularly with email parsing and app stability, leading to a decline in user satisfaction.

4.8★ lifetime (305,766) Free + in-app purchases since 2009 by TripIt Inc updated 0.9 mo ago recent negative 26% 120 reviews across 4 regions
Core Organization & Convenience Email Parsing & Accuracy Pro Features Value App Stability & Performance VPN Blocking
5★612
4★83
3★46
2★59
1★200
recent reviews across 4 regions, vs the 4.8★ lifetime average

TripIt is a popular travel app designed to organize all trip details, including flights, hotels, and activities, into a single itinerary by forwarding confirmation emails. While many users appreciate its organizational capabilities and ease of sharing, recent reviews highlight growing issues with its core functionality, such as unreliable email parsing and frequent app crashes.

What users like

  • Effectively consolidates all travel details into one organized itinerary, reducing the need to search through emails or printoutsR2R6R7R13
  • Easy to use for planning and sharing itineraries with fellow travelers or familyR3R9R14R15
  • Provides historical reference for past trips and annual travel summariesR13R30R33R42
  • Pro version offers features like flight delay notifications and fare drop alerts, though reliability is mixedR45R52

What users complain about

  • Email parsing for automatic itinerary creation is frequently buggy and unreliable, often rejecting emails or misinterpreting detailsR1R8R12R26
  • The app experiences frequent crashes and freezing, especially on Mac devices, making it unusable for someR36R54R91R111
  • Paid Pro features, such as fare drop notifications and seat maps, are often inaccurate or do not work as advertised, especially outside the USR28R83R97R121
  • Users are frequently locked out of their accounts when using a VPN, causing major inconvenience during travelR48R64R78R121
  • Customer service is often unhelpful or unresponsive to user issuesR16R44R47R78
  • Manual editing of trip details is clunky, and the app struggles with changes, time zones, and specific data entry like confirmation numbers or notesR8R66R76R77
  • The app's design is considered outdated and lacks modern interactive features or graphicsR214R125R482R797
  • Issues with account creation, sign-in, and subscription cancellation are reportedR29R80R95R117
  • Frequent survey pop-ups and nagging for reviews or upgrades disrupt the user experience, even for paid usersR4R20

Latest update · v20.6.1

What the developer says changed (the verdict above weighs this against what reviewers report):

• TripIt is celebrating 20 years of travel innovation! As we continue to look forward, we're also taking a look back at the last two decades. Keep your app up-to-date–we've got lots planned for this milestone year. • Flights parsing powered by Apple Intelligence is now smarter and more accurate, making it even easier to add trips from an image or pdf. Plus, performance improvements and bug fixes to keep the app running smoothly.

Recurring themes

Email Parsing & Accuracy negative
Many users report that the automatic email parsing, a core feature, is increasingly unreliable. It often fails to import reservations, rejects emails due to size, misinterprets details like dates and guest numbers, or combines separate trips. This forces manual entry, which defeats the purpose of the automation and adds frustration.R1R8R12R26
App Stability & Performance negative
A significant number of recent reviews mention app crashes, freezing, and general buggy behavior, particularly on Mac devices. Users also report issues with email sync, password resets, and inability to delete or modify trip details, making the app unreliable.R1R8R36R54
Pro Features Value negative
Many paid Pro subscribers express disappointment with the value of the subscription. Features like fare drop notifications are frequently inaccurate, seat maps don't work, and other perks are not available or reliable outside the US. This leads users to feel the $50 annual cost is not justified.R4R5R28R83
VPN Blocking negative
Several users report being locked out of their accounts for extended periods (e.g., 12-24 hours) if they access the app while using a VPN. This is a major inconvenience for travelers who rely on VPNs for security on public networks.R48R64R78R121
Core Organization & Convenience positive
Despite the recent issues, a strong contingent of long-time users (10+ years) still highly praise TripIt for its fundamental ability to organize all travel information in one place, making itineraries easy to access, share, and reference. This remains the primary reason for its high lifetime rating.R2R3R6R7

Who it's for

TripIt is for frequent travelers, both for business and leisure, who need a centralized place to organize and access all their flight, hotel, and activity reservations R7R30. It's particularly useful for those who want to easily share itineraries with travel companions or family R14. It is not for users who rely heavily on VPNs while traveling R48R64R78 or those who expect flawless automatic parsing of complex itineraries or accurate real-time alerts from the Pro version R83.

Evidence note: The recent reviews skew significantly negative (0.259 recent-negative signal), which contrasts sharply with the lifetime rating of 4.84. This indicates a clear downward trajectory in user satisfaction, likely due to recent bugs and feature issues. While the core organizational benefits are still praised by long-time users, the complaints about parsing, stability, and Pro features are widespread and recent.

Frequently asked

Is TripIt free?
TripIt offers a free version with basic organizational features, but also has a paid 'Pro' subscription, which costs around $50 per year, for additional features like real-time alerts and fare tracking R4R14R97.
Does TripIt automatically import reservations?
TripIt is designed to automatically import reservations by forwarding confirmation emails to a dedicated address R7R33. However, recent reviews indicate this feature is often buggy and unreliable, frequently failing to import or misinterpreting details, requiring manual adjustments R1R8R12R44.
Does TripIt work on Mac?
While TripIt's website may suggest compatibility, many recent reviews report that the app frequently crashes or freezes on Mac devices, even those with Apple M chips, making it unusable for some users R36R111R129R267.
Are TripIt Pro features worth the cost?
Many Pro subscribers feel the features, such as fare drop notifications and seat maps, are not worth the cost because they are often inaccurate, unreliable, or not fully functional outside the US R28R83R97R121.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] 5/5 · US Organization works great: Love how this helps me find every reservation! Use for camping around the USA and Canada. Wish all reservations systems worked the same but can keep it all organized perfectly.
  2. [R6] 5/5 · US Can’t live without it!: I have been using (and LOVING) TripIt for years. I truly don’t know how anyone travels without it. The ease of being able to pull up ALL my reservation numbers with 2 clicks (no more hunting through email!) is a godsend. I don’t know what I would do without this app!
  3. [R7] 5/5 · US 10+ year TripIt user: Our family has been using TripIt for more than 10 years. Every trip no matter how big or small gets put into the app. We never have to look for an email or print out a receipt. Every detail is included in TripIt. The email forwarding works very well; no copy and paste, no re entering info. Best travel app we use.
  4. [R13] 5/5 · US Great Travel Planner: The best place I’ve found for all my travel itineraries. It’s a great historical reference for all the trips you’ve taken including activities and restaurants. I highly recommend.
  5. [R3] 5/5 · US Best travel app: Highly recommend- keep tract of all your trips. Easy to use.
  6. [R9] 5/5 · US Trip to Hawaii July 2026: This app it’s amazing. It organizes all our activities and hotels that we are staying in 3 different ones ! Love it 🌺🥰
  7. [R14] 5/5 · US Great app for organizing travel: So glad to have this app. You can at a glance share the itinerary and share with your loved ones. Was using free version for a while but have switched to the paid version which allows you to save all of the confirmations and more details provided by hotels and tour companies so you don’t have to search through emails or printouts.
  8. [R15] 5/5 · US Planificación de Viaje: Es genial para organizar viaje
  9. [R30] 5/5 · US TripIt is so easy!: I’ve used TripIt for the 15 years. I initially used it for work. It allowed me to have my flights, hotel, business meetings, and dinner reservations all in one place. I also like that I can go back to look at previous trips over the past 15 years. Now that I’m retired, I truly love using it for my personal travel. I recently went to Italy for three weeks and was able to have
  10. [R33] 4/5 · US 15-year User: I’ve been using TripIt for 15+ years. Love the auto import of reservations. Love that I can forward from email addresses. Enjoy seeing all my historical trips and annual travel summaries!
  11. [R42] 5/5 · US Long time user luv this app: As a longtime user of this app since 2010, I can say confidently that is the source to pull all your trip details together in one place. You can share the plans with family or friends. It is easy to add or modify items. I’d be lost without this app!!
  12. [R45] 5/5 · US Tripper is the best travel tool: TripIt is great for when I travel for both business and personal travel. If I’m flying, and my flight is delayed, I usually get a notification from TripIt before I do from the airline. TripIt keeps all of my travel information in one place: my flights, my rental car, my hotel; everything together in one place. And the Pro features are great: the points tracker, the
  13. [R52] 5/5 · US Awesome Trip Organizers zer: Love all my trips organized AND now get alerts when the fares go down so I get money back!
  14. [R1] 2/5 · US Buggy: Consistently loosing email integration. Tells me to reestablish email sync. I see nothing in settings that allows me to do this.
  15. [R8] 3/5 · US Just keeps getting worse: Every trip I plan over the past few years finds new ways for this app to get glitchier. This time I have multiple confirmation numbers for multiple legs of my trip, but getting these numbers to stick to the correct flights is impossible - any changes affect multiple or all flight information. The app won’t let me upload a screenshot of the correct numbers. And there is
  16. [R12] 1/5 · US Use Chat GPT instead: Does not import everything like it says it does. I’ve sent multiple emails and pdfs for our comprehensive itinerary to include theater and show documents and nothing. Don’t waste your money or time. It will just cause frustration prior to your trip.
  17. [R26] 1/5 · US Broken: App used to work really well. Would import travel info seamlessly. Now it does not work.
  18. [R36] 1/5 · US still doesn’t work on mac: what a terrible bug, it’s been 3 months and it still freezes on mac as soon as you open app and click on any trip! Developers should be fired
  19. [R54] 2/5 · US App continues to crash: Even after an update the pro version continues to crash making the app and the money paid for it worthless. Never had problem before. But when out of country I rely on this app. Not sure I can recommend this to anyone to pay for pro version now.
  20. [R91] 1/5 · US this app sucks: used ti be great. now doesnt load trips. goodbye
  21. [R111] 1/5 · US Does NOT work on Mac, even with Apple M Chip: I’ll save you some time if you’re trying to use the iPad app on your Apple M chip Mac (which TripIt says will work on its website), it doesn’t work. It opens and looks promising showing your trips, but when you click on a trip you get the eternal rainbow spinner to nowhere. Hope this saves someone else from having to discover this the hard way.
  22. [R28] 3/5 · US Kinda useless: The seat map feature does not work on the mobile app, so for my use case the app is kinda useless since that was the main feature I wanted to use.
  23. [R83] 1/5 · US Paid for Pro Subscription primarily for airfare refund notification feature: I have received at least ten notifications from TripIt Pro claiming that a flight I have booked is not cheaper and I should contact the airline for a refund. I subscribed specifically for this feature. Feature is garbage. Every single notification of claiming reduced airfare has me going and checking. Yup. Wrong.
  24. [R97] 1/5 · US Disappointed: I was really hopeful this would be the travel tool that managed my trips and points. Turns out if you use American you have to email them statements which is a non-starter. It cost me $50 to learn that lesson. Tracking flights and trips I have plenty of those tools, but if you can’t track my primary airlines loyalty program then what’s the point. Also, doesn’t track my Chase Sapphir
  25. [R121] 2/5 · US IP blacklisting: TripIt won’t allow one to update an itinerary if you have accessed their app using a VPN in the last 72 hours. I paid for the pro version of this app and I’m disappointed in it. I have NEVER received an alert advising me of a less expensive fare - one of the selling points of having pro. There is space here for an innovator to own what TripIt is trying, and not succeeding, in doin
  26. [R48] 1/5 · US Frequently locks me out of my Pro account: I have used TripIt with a Pro account and loved it, but recently it started locking me out of my account for 12 hours at a time. It turns out that if I have my VPN on it triggers an account lock and I cannot access my account. Why TripIt treats VPNs in such a stupid fashion I cannot imagine, but I sometimes use a very popular VPN when traveling and losing
  27. [R64] 1/5 · US Stay away. They broke a good service.: I used TripIt for years. It was a reliable service. They recently started banning access from VPNs. They lock you out of your account when you need to get critical information about your trip. If you’re doing the safe thing while traveling, using a VPN on a public network, and you need your hotel or flight information… … TripIt will block your access to yo
  28. [R78] 2/5 · US App blocks vpn: I use legitimate widely used vpn services when traveling. Tripit detected my vpn ip address and logged me out, blocked me from logging back in for 24 hours. Only found out the reason several days after contacting their customer support. Major inconvenience without a good reason. Asked support to escalate but never heard from them again.
  29. [R16] 1/5 · US No customer service: I signed up for TripIt to track my itinerary for a trip. When I sent things that had to be manually uploaded, I couldn’t get them uploaded from TripIt. They kept uploading other people‘s trips to my trip, but then never would put my stuff on my trip. I emailed multiple times and they just kept saying we’ve updated your trip but they hadn’t. I kept deleting other peoples trips
  30. [R44] 3/5 · US Great app but needs work: I use this app quite a bit. It helps me in all my vacation planning for all my future trips. Lately though I keep getting rejections from email flight reservations. If I just forward the booking email from an airline it will bounce back many times. I'm not sure why and sometimes I have to go in to the booking email and strip things out for it to work. It's not fool proof
  31. [R47] 1/5 · US Terrible customer service: Used to be great, now abysmal
  32. [R66] 2/5 · US Terrible: This doesn’t really work. Dates are wrong, trips not recognized, super clunky, & I’m deleting
  33. [R76] 3/5 · US Helpful App with Frustrating Glitch: This is an amazing app for consolidating all travel info in one place. It also makes it easy to share with others. The most frustrating issue with it is the inability to manually change the time zone from the default GMT when entering travel details. There may not be a known address for an activity, and without entering one the app will default to GMT. If this
  34. [R77] 2/5 · US Poor functionality: This app is poorly designed and difficult to operate. Entering documents does not work well, and getting trip information into it is very clunky. I have the non-pro version.
  35. [R214] 3/5 · US Needs a serious refresh!!!: I have been using this app since 2012 and am a fan but it hasn’t been updated in forever and it shows. It DESPERATELY needs a refresh! The design looks sooooo outdated. I keep waiting and waiting for improvements but sadly not and I fear it’s going to fade into oblivion before too long which is such a shame.
  36. [R125] 3/5 · US It’s Nice: But I wish it had interactive features and maybe some graphics to show where you’ve been, on a map, on what you flew on etc etc.
  37. [R482] 3/5 · GB Steal everything that Google Trips was.: The app is a good stating point, but lacks the information gathering that Google Trips had. They are closing this app and this should pick up the pieces. Comparing what google finds and the similar trips this app picks up are night and day. Keep working.
  38. [R797] 3/5 · AU New UI designs needed: Love TripIt in all, just the UI is really far behind, it’s like never change since it’s launched. Really like to see TripIt with new design language with better GUI for visualise my trip around the world.
  39. [R29] 1/5 · US Just signing in: This is the worst app in the world. I have tried to sign in for the last 30 min. I have also tried to sign in as a guest associated my wife’s account and still can’t connect. App is no good if it doesn’t work.
  40. [R80] 1/5 · US Can’t Cancel Subscription: They make it impossible to cancel subscription. There is no where in the app to cancel subscription. Be careful!!!!!!
  41. [R95] 3/5 · US Probably good but creating an account is a nightmare: Just endless screens with errors, emails, an old email I can’t easily get rid of. Not encouraging.
  42. [R117] 1/5 · US Password reset broken: Password reset link expires immediately. Cleaned out emails. New email same thing. No one to contact
  43. [R4] 1/5 · US Stop survey pop ups: I’m a paid app user. As a developer you realize I like the app more than $50 in my pocket. If you’re gonna interrupt my CX, I will stop to share my thoughts in 1 star reviews.
  44. [R20] 1/5 · US Incessantly nags for ratings/reviews: This app would be great if it stopped nagging users for reviews and upgrades.
  45. [R5] 2/5 · US Bring back TripIt Pro: I’ve been a user of TripIt for more than 10 years and a subscriber to the Pro version for the past 3 yrs. Since major upgrades to incorporate AI into the app it simple stops working and has become very manual intensive. Would not recommend the application at this time. Give it about 6 months (Dec 26). If the application is still in use then maybe worth considering.
  46. [R114] 1/5 · US Useless without a subscription: Not cool.
  47. [R129] 1/5 · US Awful: I have been using TripIt on-line for years and have really liked it. Just downloaded this app to my Mac and it is utterly useless. Every time I try to navigate to a different record the system crashes. And yes my computer has an Apple silicon chip. This is making me question whether I should be relying on the web version as well.
  48. [R267] 3/5 · GB MAC OS DOESN’T WORK: This app is great on iPhone and Mac (Hence 3 stars because I use it all the time). However I am planning a trip on my laptop at the moment but I can’t log in online because I logged in with my Apple ID on my phone and I have downloaded the app on my Mac and it crashes as soon as I try to click into a trip I am going on to update.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store