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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

TripIt vs Booking.com

TripIt 4.8★ · Free + IAP 75
Winner Tie
Booking.com 4.8★ · Free to download 70

TripIt is better for organizing existing travel plans, while Booking.com is better for finding and booking accommodations and activities.

Full reviews: TripIt · Booking.com

TripIt excels at consolidating all travel information into one easy-to-access itinerary, ideal for those who book travel through various sources. Booking.com is a comprehensive platform for finding and reserving hotels, flights, and activities, though users report significant issues with customer service and hidden fees.

Head to head

Features & Functionality edge: TripItR1R2R3R8
TripIt TripIt users praise its ability to organize all travel details, including flights, hotels, and activities, into a single itinerary, often through automatic email import R2R8R11. However, recent reviews indicate issues with email integration, manual updates for itinerary changes, and specific features like seat maps or emoji support not working R1R3. Some Pro features are also reported to be less useful outside the US .
Booking.com Booking.com offers a wide range of booking options for hotels, flights, and attractions, with users appreciating its user-friendly interface and ability to find deals . However, users report significant problems with booking attractions, modifying reservations, and issues with hidden fees or incorrect pricing R66.
Ease of Use tieR5R8R11R18
TripIt Many TripIt users find the app easy to use for organizing and accessing travel information R5R8. The email forwarding feature is particularly highlighted for its convenience R11. However, some recent experiences describe difficulties with account creation, signing in, and manual data entry R18.
Booking.com Booking.com is frequently described as user-friendly and easy to navigate for finding and booking travel . Canceling reservations is also noted as straightforward by some . Conversely, modifying reservations is reported to be very difficult, and some users experience login issues .
Reliability & Performance edge: TripItR1R3R7R12
TripIt Long-term TripIt users commend its consistency and reliability for keeping travel organized . However, recent reviews report frequent bugs, app crashes, issues with email sync, and incorrect itinerary updates R1R3R7R12. The app also has known issues with freezing on Mac and blocking VPN users .
Booking.com Booking.com users report significant reliability issues, including confirmed bookings being canceled by hosts, double bookings, and rooms not being available upon arrival . There are also reports of fake listings and hotels being dirty or not as advertised R73. The app is also criticized for frequent updates .
Price & Value tieR2R4R5R7
TripIt TripIt has a free version, and many users find value in its organizational features R2R5R8. The Pro version is praised by some for additional details and saving confirmations , but others feel it's not a good investment due to bugs, poor email parsing, or features not working outside the US R7. Some paid users are also annoyed by survey pop-ups R4.
Booking.com Booking.com is free to download and offers competitive rates for accommodations . However, many users report issues with hidden fees, unexpected charges, and foreign transaction fees, making the final price higher than initially displayed R66R73R108R110. Some also feel that booking direct with hotels offers better rates and service R61.
Customer Support edge: TripItR6R13R34R57
TripIt TripIt users report poor or non-existent customer service, with issues like unresponsive support, inability to resolve problems, and difficulty canceling subscriptions R13R34R57. Some also mention a lack of internal ticketing for issues R6.
Booking.com Booking.com's customer service receives overwhelmingly negative feedback, with users reporting vague responses, unhelpful agents, difficulty with cancellations and refunds, and a lack of resolution for booking problems R61R64.
Pick TripIt if

You primarily need an app to organize existing travel reservations from various sources into a single itinerary, and you value a clean, consolidated view of your plans R8R11.

Pick Booking.com if

You are looking for a platform to find and book hotels, flights, and activities, and you prioritize a wide selection of options and competitive initial rates .

Evidence note: Booking.com has a significantly larger number of reviews, which may contribute to a higher volume of negative feedback on customer service and reliability, despite a similar lifetime rating to TripIt. TripIt's recent negative reviews often focus on bugs and declining functionality, while Booking.com's focus on booking directly leads to more issues with third-party interactions.

Frequently asked

Does TripIt offer a free version?
Yes, TripIt offers a free version that many users find effective for organizing travel plans, though some advanced features are reserved for the paid Pro subscription R2R5R8R49.
Are there hidden fees on Booking.com?
Yes, many Booking.com users report encountering hidden fees, unexpected charges, and foreign transaction fees that are not clearly displayed during the initial booking process, leading to higher final costs R66R73R108R110.
Can I cancel my subscription to TripIt Pro easily?
Some TripIt Pro users report difficulty canceling their subscriptions, stating that there is no clear option within the app to do so R57.
Does Booking.com have good customer service?
Based on user reviews, Booking.com's customer service is frequently criticized for being unhelpful, providing vague responses, and failing to resolve issues like cancellations, refunds, or booking problems R61R64R106R116.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] TripIt 2/5 · US Buggy: Consistently loosing email integration. Tells me to reestablish email sync. I see nothing in settings that allows me to do this.
  2. [R2] TripIt 5/5 · US Organization works great: Love how this helps me find every reservation! Use for camping around the USA and Canada. Wish all reservations systems worked the same but can keep it all organized perfectly.
  3. [R3] TripIt 3/5 · US Just keeps getting worse: Every trip I plan over the past few years finds new ways for this app to get glitchier. This time I have multiple confirmation numbers for multiple legs of my trip, but getting these numbers to stick to the correct flights is impossible - any changes affect multiple or all flight information. The app won’t let me upload a screenshot of the correct numbers. And there is
  4. [R8] TripIt 5/5 · US Can’t live without it!: I have been using (and LOVING) TripIt for years. I truly don’t know how anyone travels without it. The ease of being able to pull up ALL my reservation numbers with 2 clicks (no more hunting through email!) is a godsend. I don’t know what I would do without this app!
  5. [R5] TripIt 5/5 · US Best travel app: Highly recommend- keep tract of all your trips. Easy to use.
  6. [R11] TripIt 5/5 · US 10+ year TripIt user: Our family has been using TripIt for more than 10 years. Every trip no matter how big or small gets put into the app. We never have to look for an email or print out a receipt. Every detail is included in TripIt. The email forwarding works very well; no copy and paste, no re entering info. Best travel app we use.
  7. [R18] TripIt 3/5 · US Probably good but creating an account is a nightmare: Just endless screens with errors, emails, an old email I can’t easily get rid of. Not encouraging.
  8. [R7] TripIt 2/5 · US Bring back TripIt Pro: I’ve been a user of TripIt for more than 10 years and a subscriber to the Pro version for the past 3 yrs. Since major upgrades to incorporate AI into the app it simple stops working and has become very manual intensive. Would not recommend the application at this time. Give it about 6 months (Dec 26). If the application is still in use then maybe worth considering.
  9. [R12] TripIt 3/5 · US Great app but needs work: I use this app quite a bit. It helps me in all my vacation planning for all my future trips. Lately though I keep getting rejections from email flight reservations. If I just forward the booking email from an airline it will bounce back many times. I'm not sure why and sometimes I have to go in to the booking email and strip things out for it to work. It's not fool proof
  10. [R4] TripIt 1/5 · US Stop survey pop ups: I’m a paid app user. As a developer you realize I like the app more than $50 in my pocket. If you’re gonna interrupt my CX, I will stop to share my thoughts in 1 star reviews.
  11. [R6] TripIt 3/5 · US Doesn’t support Emoji: Had this app from the beginning they started Great app even basic features are great. Just doesn’t support emoji and there is no internal ticket to log this issue
  12. [R13] TripIt 1/5 · US No customer service: I signed up for TripIt to track my itinerary for a trip. When I sent things that had to be manually uploaded, I couldn’t get them uploaded from TripIt. They kept uploading other people‘s trips to my trip, but then never would put my stuff on my trip. I emailed multiple times and they just kept saying we’ve updated your trip but they hadn’t. I kept deleting other peoples trips
  13. [R34] TripIt 1/5 · US Terrible customer service: Used to be great, now abysmal
  14. [R57] TripIt 1/5 · US Can’t Cancel Subscription: They make it impossible to cancel subscription. There is no where in the app to cancel subscription. Be careful!!!!!!
  15. [R49] TripIt 1/5 · US Junk: Maybe if you pay for it it works but otherwise this app does nothing but take up your information and space
  16. [R66] Booking.com 3/5 · US Convenient if you avoid the sinister scammy parts: If you book a vehicle, it includes “insurance.” This is Booking.com’s “service” and it entirely independent from the rental company. This “insurance” is not usually honored and requires a police report. you are essentially wasting your money and will need to buy insurance again with the actual company. Additionally, the prices they show do not inc
  17. [R73] Booking.com 1/5 · US Disappointed: I booked a hotel in Trinidad, Colorado for 122.52. This place had high reviews so that’s why I went with it. I went to quality Inn website and they were only charging $78 for the room. The hotel charged another $25 for my friend’s dog, which did not say that I would Have to pay extra. This place is filthy, and there are stains all over the carpet. This hotel I would write it a -0.
  18. [R108] Booking.com 1/5 · US Not with it book direct: When looking for a place to stay in Las Vegas I shopped booking. The rate seemed fair so I took the risk of not booking direct and go with booking. Upon arrival to the hotel I realized I made a bad choice when the hotel charged me 150 for cleaning. During my 2 night stay not once did palms place give us fresh towels or clean our room. I would never recommend booking or pal
  19. [R110] Booking.com 1/5 · US Got charged Foran transaction fees for the prices shown in the US dollars?: I recently made multiple bookings for hotels and day trips using Booking.com all the prices were shown in the US dollars. With no warning or indication that my credit card will be charged in a Foreign currency now I have close $200 in foreign transaction fees. I have other credit cards that do not charge for transaction fe
  20. [R61] Booking.com 1/5 · US Book direct: I used Booking for years, but their customer service failed me, so I've dropped them. I have also found that booking direct with hotels gets you better service and equal or better rates. Plus, booking direct saves hotels money. Why give Booking a slice of the pie?
  21. [R64] Booking.com 1/5 · US Terrible customer service: I was trying to cancel a reservation, few minutes after I make that reservation, but the customer service representative keeps giving vague responses. I've made more than four calls, yet the cancellation hasn't been successful.
  22. [R106] Booking.com 1/5 · US Terrible rude customer service: I’ve been using booking for all my travel for several years and the representatives I spoke with today were some of the rudest, could not care less to accommodate or help at all. If I missed my flight and had to stay with my kids at an airport for several days, they would not have seemed to care at all to go one bit out of their way to attempt to not make that happe
  23. [R116] Booking.com 1/5 · US PROBLEMA RESERVACIÓN: No me solucionan mi problema, por cumpla de un error de booking perdí 1 mañana de mis vacaciones y no se quieren hacer responsable, donde están mis derechos en este momento? Soy cliente de booking y ahora ustedes no me quieren reconocer que perdí 1 mañana de mis predicadas vacaciones por culpa de booking. el peor servició, estoy súper inconforme, perdieron un cliente y con mi

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store