Citi Mobile® vs Bank of America Mobile Banking

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R2] Citi Mobile® 5/5 · US User friendly: This app is so easy to use when checking charges or making payments. It only takes a minute to complete the task.
2. [R14] Citi Mobile® 5/5 · US Easy and Quick: This card’s useage is easy to use and user friendly. The associated app is secure and intuitive; thank you for this.
3. [R72] Bank of America Mobile Banking 3/5 · US Does not support outbound ACH transfer: The mobile app only supports inbound ACH transfer for linked external accounts but does not support outbound ACH transfer. Have to use the website interface to perform outbound transfer or use the app of the receiving bank. This omission is unthinkable and seems to be unique to BofA among major banks.
4. [R64] Bank of America Mobile Banking 1/5 · US Very dumb bank app: I have used BOfA for about 15 years, and with digital world BOfA is the least preferred bank for me. Let me start with a poor and useless app design. The app design is a dinosaur, it is comparable to Windows XP, but with much less functionality. You cannot even pay your credit card using button “PAY”, you need to make a transfer from checking to credit. Also, one of the slowest
5. [R20] Citi Mobile® 5/5 · US So Easy to use: I like it logical and intuitive. Functional it just seem right and I can bank with consistency .
6. [R70] Bank of America Mobile Banking 1/5 · US Buggy and bad: If only they worked as hard at their customer service and app function as they did at gaming apples review process. Noticeably worse than other banking apps which is fitting with their notably worse customer service Disappointed Alaska Airlines uses this for their cards
7. [R105] Bank of America Mobile Banking 1/5 · US god awful: the erica thing is useless! it just regurgitates the answers to easily answered questions. navigating the app is a nightmare and trying to make simple changes like setting overdraft declines is a tedious and confusing process.
8. [R3] Citi Mobile® 3/5 · US Hang time: The app is great when I can get in. Most of the time, 90% or more, it just hangs when I try to get in - this is before I can even input my credentials. This is the only app that does that for me. I get the latest updates but nothing changes. So I always have to go through a browser which tries to send me back through the app. Really frustrating
9. [R51] Citi Mobile® 1/5 · US Irritated: This app has not worked in over a month. It keeps saying it is having technical difficulties. Even the website won’t allow you to log in. Highly disappointed, and a huge hassle to have to call to pay a bill. Please fix it.
10. [R73] Bank of America Mobile Banking 1/5 · US Blank screen after logging in: I have been experiencing a blank screen when I log into the mobile app in my iPhone 17, running the latest IOS. This has been going on for months. BofA support basically told me to uninstall the app, restart my iPhone and then reinstall the app. I’ve done this multiple times and it works for a while and then back to a blank screen upon logging in. It’s disgraceful fo
11. [R109] Bank of America Mobile Banking 1/5 · US Unusable: This app is unusable. For a while, I’d log in and the app would hit a white screen and not load. In the mean time, I have reset my phone, and had my phone replaced. The new phone was set up as a new phone, and it worked for a few weeks. But the last few weeks it has not loaded.
12. [R91] Bank of America Mobile Banking 2/5 · US Clunky, slow app: I work in Alaska so having the Alaska airlines card makes my life significantly more comfortable with the rewards status, but otherwise I would not use Bank of America because of this app. Like most people, I primarily use apps for my banking needs, and this one is slow and feels ad-heavy. I don’t want to be told about your other products on the login page if it’s going to make t
13. [R1] Citi Mobile® 1/5 · US No way to reach a human: It is impossible to activate a costco visa card. No way to reach a human via phone or web. AI hell says 'this card is not activated'. Uh huh we are TRYING to activate it. Then it hangs up. Then try to book a phone call. None available ever in WA (home of costco). Can't create mobile account to activate card because we can't activate the card. Catch 22. AVOID !!!!
14. [R53] Citi Mobile® 1/5 · US They don’t care about you: Got a problem? Call support. Wait for 20 minutes. They’ll just hang up without talking to you. Call again and you’ll get the same. If you’re lucky, you’ll be routed to someone in India and they’ll lie about why you were hung up on. Oh, and, they need to call you from another number so they can pad their support stats. Citi is awful. Find another provider
15. [R79] Bank of America Mobile Banking 1/5 · US WORST COMPANY: I been with Bank of America of 7 years and cause of something didn’t commit too. They closed all my accounts. Making me hop from one call to another for no answers. Then making me wait for 2 hours to just tell me that my account is closed. What type of service do you really be doing?
16. [R119] Bank of America Mobile Banking 1/5 · US Horrible customer support: I waited more than 20 mins on the phone line for a small request. Absolutely pathetic on-call support. Do better