Citi Mobile®

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R1] 5/5 · US User friendly: This app is so easy to use when checking charges or making payments. It only takes a minute to complete the task.
2. [R10] 5/5 · US AA Citi made Easy: Using the app to see up to date statements to payments. Love it
3. [R30] 5/5 · US Citibank: Love using the app, easy bill pay!
4. [R34] 5/5 · US Great app: Using the Citi mobile app is so easy and the best thing is they show you everything about your account in one place
5. [R9] 5/5 · US Easy and Quick: This card’s useage is easy to use and user friendly. The associated app is secure and intuitive; thank you for this.
6. [R11] 5/5 · US So Easy to use: I like it logical and intuitive. Functional it just seem right and I can bank with consistency .
7. [R12] 5/5 · US My App: The Citi bank app is great easy to understand.
8. [R17] 5/5 · US Access: It’s so user friendly
9. [R18] 5/5 · US An app worth downloading: Easy to use right at your finger tips. I'm able to do all the things I need on the app without having to go on a computer.
10. [R32] 5/5 · US Seamless access to accounts: Excellent app is up for access without any issues. Well organized to see charges and payments.
11. [R22] 5/5 · US good service regarding dispute: I had a pretty simple dispute on something that has been canceled and I expected it to take weeks and weeks to resolve. It was resolved very timely. I’ve always think had to disputes and all the years, but I got great service.
12. [R24] 5/5 · US Perks: Easy to use. Contested items quickly resolved. Accurate & legible.
13. [R41] 5/5 · US Very safe!!: I am traveling to Peru & Cuzco; I had been using my Citi- Mobile app to make sure my transactions are being handled properly; I feel very safe, it is so convenience and I am not worry about scans or having too much cash on my pocket.
14. [R49] 5/5 · US I love Citi Bank credit card: Very safe and very nice service
15. [R3] 1/5 · US No way to reach a human: It is impossible to activate a costco visa card. No way to reach a human via phone or web. AI hell says 'this card is not activated'. Uh huh we are TRYING to activate it. Then it hangs up. Then try to book a phone call. None available ever in WA (home of costco). Can't create mobile account to activate card because we can't activate the card. Catch 22. AVOID !!!!
16. [R44] 3/5 · US Starting Out: I just downloaded the app to activate a credit card. Every button leads back to the starting page. And the terms and conditions keep closing after 1 second. How am I supposed to read the terms and conditions, or accept them, if the page closes before I can read anything? Very strange. Giving it 3 stars because I’ve barely experienced the app and other people seem to like it, but th
17. [R95] 3/5 · US Account setup issues: It is really difficult to set up a new credit card account. It is not intuitive at all and the app was slow and not responsive.
18. [R28] 1/5 · US Horrible: I’ve never had so many issues with a bank provider ever in my life. It took me forever to receive my first card (that I needed to register my account) and once I finally received my card, my first purchase attempt was blocked and my card became locked. Now after attempting to verify my card, it’s asking me verification questions I had never setup before. Mind you, I had just setup the ac
19. [R8] 3/5 · US Hang time: The app is great when I can get in. Most of the time, 90% or more, it just hangs when I try to get in - this is before I can even input my credentials. This is the only app that does that for me. I get the latest updates but nothing changes. So I always have to go through a browser which tries to send me back through the app. Really frustrating
20. [R59] 2/5 · US Login screen: Can’t get type pad to clear so I can hit “sign in” button.
21. [R145] 1/5 · US Useless: Will not accept login information, yet login works fine on the website.
22. [R152] 2/5 · US Unpassable Passwords: I’m trying to use my phone to logon. I save all the passwords. I’ve even changed a different names and given them all passwords and all been saved and Citi doesn’t like any of them. I forgot password go through the whole thing. Citi doesn’t like it either they save it. It saves it but they don’t like it and then they say it’s not saved so this is only been day three so kind o
23. [R65] 1/5 · US Do not use citi: Citi is by far the worst credit card company It is impossible to get a definitive answer from their customer service team. Not knowledgeable on their products. They also randomly flag your account as fraud. Had this happen before I even got my card.
24. [R97] 1/5 · US Costco credit card horrible experience: Absolute trash security verification practices, I got my Costco card and activated it, tried to add it to Apple Pay only for it to tell me I need to call to verify my identity. Sure, after being on hold for 30 minutes, I got someone who couldn’t send me a one time password to my registered phone number, insisting I give an alternative number. How is this mor
25. [R140] 1/5 · US They don’t care about you: Got a problem? Call support. Wait for 20 minutes. They’ll just hang up without talking to you. Call again and you’ll get the same. If you’re lucky, you’ll be routed to someone in India and they’ll lie about why you were hung up on. Oh, and, they need to call you from another number so they can pad their support stats. Citi is awful. Find another provider
26. [R47] 1/5 · US Mobile app not accessible: Click accept to create new account access & keeps going blank.
27. [R114] 1/5 · US Catch 22: I just downloaded the app to my I phone. Next I get a screen that says to use the app one must accept the terms and conditions. I click on the link and the terms flash briefly on my screen, or at least some do and then disappear. After this has happened several times I give up and just click accept. But apparently I cannot accept without evidence that I have read the terms and conditi
28. [R199] 1/5 · US Unhappy!: It’s awful! It doesn’t let me accept the conditions to move on! It gives you a second to read it and bounces back!
29. [R61] 1/5 · US I just got this card and cannot create an account in the app: It does NOT allow me to cut then paste into the app. I use Apple to create passwords and I cannot cut then paste the password. Ugh!!!!
30. [R141] 2/5 · US Not correctly integrated with password manager: They put a lot into this app yet when it is time to update your password it’s an incredible pain because it doesn’t completely integrate with Apples password manager. Try it… it asks for second password entry to confirm. FIX IT!!!
31. [R175] 1/5 · US can't paste passwords in iOS: can't paste passwords in iOS, which makes it very difficult to use secure passwords
32. [R5] 2/5 · US Filter/Search for transactions: This feature is not working anymore.
33. [R123] 2/5 · US Something is wrong with the app lately: It’s not showing all my transactions up to date anymore. I transferred money from my savings to my checking before making a purchase. I made the purchase, app said my checking account was overdrawn. I waited a couple of days and then transferred the money again from my savings to my checking since there was no record of the transaction in my app. This is una
34. [R224] 3/5 · US Request for balances: Can you please show the running total under every transaction so we can see the running balance? It’s hard to tell when a payment is posted early since there is no balance listed or see if it’s being added up correctly or to see current balances. It would be so helpful to balance the transaction and credits. Thank you!
35. [R14] 1/5 · US Money: Will steal or withhold money for no reason, and will withhold FEDERAL money/ deposits like VA funds
36. [R87] 1/5 · US Company policy needs improvement on credit availability: People be warned…. This bank will randomly reduce your credit limit. Never late payments, never over limit , always paid more than min. but my limit dropped with NO warning from $6600 to $1100. They reduced over $5000 Credit available I PAID THE BALANCE OFF THAT WEEK. They can’t have my business anymore.
37. [R94] 1/5 · US Bad bank bad app: The app is okay. The bank behind the app is not good. Paid early accidentally and got charged a fee because I didn’t have enough funds on my savings. I simply needed to move funds and I called to try to solve the issue but they couldn’t and wouldn’t help. Although I paid early, I was still charged a fee. They claimed they would waive the fee after the statement closed, but then a
38. [R159] 1/5 · US Little, if any, communication: I would appreciate being notified that my credit card was not being accepted before I tried to make a purchase. Please send me a final bill so I can pay any balance due so I can cancel my card. I’m very disappointed with the way Citi approves charges before cancelling them. I want nothing to do with unreliable service or nonservice! K. O’Connell
39. [R125] 1/5 · US Irritated: This app has not worked in over a month. It keeps saying it is having technical difficulties. Even the website won’t allow you to log in. Highly disappointed, and a huge hassle to have to call to pay a bill. Please fix it.
40. [R107] 1/5 · US Bugs: App has bugs disputing charges. Won’t let you select card in possession and you have to call customer service which has long hold periods
41. [R2] 5/5 · US CITI MOBILE/FANTASTIC: I have never had a problem with CITI!!! LOVE THE APP VERY MUCH!!! Carolyn K SNEDEKER
42. [R37] 1/5 · US Credit card selection: My credit card selection is gone after updating the new app
43. [R204] 1/5 · US HORRIBLE: if I could give this zero stars I would. This app NEVER lets me log in. I have to log into my account on a browser to make payments because this app never works. 0 stars! 👎
44. [R206] 1/5 · US Horrendous customer service: Once again transferred between Four different call center agents. All offshore. And had to transfer each time and re-verify each time.