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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

ASICS Runkeeper, Run Tracker vs Strava

ASICS Runkeeper, Run Tracker 4.8★ · Free + IAP 75
Winner ASICS Runkeeper, Run Tracker
Strava 4.8★ · Free + IAP 60

For most runners and walkers, ASICS Runkeeper offers a more reliable and user-friendly experience, especially for those who value guided workouts and consistent tracking, while Strava struggles with frequent bugs and poor customer support.

Full reviews: ASICS Runkeeper, Run Tracker · Strava

ASICS Runkeeper is generally preferred for its reliable tracking, intuitive interface, and effective training programs, despite some recent glitches. Strava, while popular for its social features, is plagued by app crashes, syncing issues, and widely criticized customer support.

Head to head

Features edge: ASICS Runkeeper, Run TrackerR17R23R55R59
ASICS Runkeeper, Run Tracker ASICS Runkeeper users appreciate its guided workouts, training programs, and the ability to track various activities like running, walking, biking, and hiking R17R23R55. Features like audio cues without premium payment are also highlighted R59. Some users miss features like shoe mileage tracking R38 or detailed weekly/monthly comparison charts , and some desire more advanced interval pacing options .
Strava Strava is valued for its maps, ease of tracking, and social features like groups and events . Users also appreciate shoe mileage tracking . However, many features are locked behind a paywall , and there are requests for music playlists , live tracking for friends , and better multi-sport tracking for events like triathlons . Swim tracking editing options are also desired .
Ease of Use edge: ASICS Runkeeper, Run TrackerR8R20R44R55
ASICS Runkeeper, Run Tracker Many users find ASICS Runkeeper intuitive and easy to use R8R20R44R55. However, some recent updates have made the interface less clean and introduced annoyances . Specific complaints include a complex save process , start screen display issues on smaller phones , and repetitive motivational cheers .
Strava Strava is described as easy to use by some , but many find its navigation frustrating and unintuitive, requiring too many steps to find basic information . The app is also criticized for being cluttered with pop-ups and subscription prompts . Recent updates have reportedly broken the UI, with issues like white text on white backgrounds and inconsistent dark mode .
Reliability edge: ASICS Runkeeper, Run TrackerR2R8R11R14
ASICS Runkeeper, Run Tracker ASICS Runkeeper has a history of being reliable for many long-term users R2R8R11R14. However, recent updates have introduced significant bugs, including location unavailability , random pausing , syncing issues with watches and Garmin devices , and the app stopping working or freezing R13. Some users also report inaccurate personal records and issues with heart rate/GPS connection .
Strava Strava suffers from frequent reliability issues, with users reporting the app crashing on startup R91, missing the beginning or stopping midway through workouts , and incorrectly stacking time even when not in use . Syncing with Apple Watch and Apple Health is also problematic . Some users note that the app's distance and elevation tracking can be inaccurate .
Price/Value edge: ASICS Runkeeper, Run TrackerR5R17R55R59
ASICS Runkeeper, Run Tracker ASICS Runkeeper is appreciated for its free version, which offers substantial functionality including guided workouts R5R17R55R59. The pro version is considered worth it for structured training plans R17. Some users express disappointment about having to pay for certain functionalities or losing features that were previously free .
Strava Strava's free version is seen as useful for basic tracking . However, many users find the subscription price (around $80/year) to be too expensive R87R102. The constant push for payment and locking essential features behind a paywall, such as seeing personal bests, is a major source of frustration . Some long-term paying subscribers have canceled due to rising prices and removal of features .
Support edge: ASICS Runkeeper, Run TrackerR4R13R31R73
ASICS Runkeeper, Run Tracker ASICS Runkeeper users report issues with contacting support, especially when facing account problems or app malfunctions R4R13R31. There are complaints about a lack of response or inability to resolve issues like deleted accounts or age verification problems R4R13R31.
Strava Strava's customer support is widely criticized as atrocious R73R79R91. Users report being unable to reach a real person, dealing with unhelpful chatbots, and receiving no responses to emails or chat inquiries for weeks, even for paying subscribers R67R73R79R91. Issues with canceling subscriptions and being wrongly charged are also common R79.
Pick ASICS Runkeeper, Run Tracker if

You prioritize a reliable, intuitive app for tracking runs and walks, appreciate free guided workouts, and want effective training programs R8R17R20R55. You are looking for an app that has been consistently useful over many years for basic tracking and motivation R2R11R23.

Pick Strava if

You are primarily interested in the social aspects of fitness tracking, enjoy seeing what others are doing, and are willing to pay for advanced features and community engagement . You value shoe mileage tracking and potentially more detailed analysis if you subscribe .

Evidence note: Recent reviews for both apps show a negative trend, with many long-term users expressing frustration over new bugs and changes. Strava's issues with customer support and app reliability appear more pervasive and severe.

Frequently asked

Is ASICS Runkeeper good for training plans?
Yes, ASICS Runkeeper is highly regarded for its training programs and guided workouts, with users finding them effective and motivational, especially for preparing for events like half marathons R17R23R38.
Does Strava have good customer support?
No, Strava's customer support is widely criticized, with users reporting an inability to reach real people, unhelpful chatbots, and a lack of response to inquiries, even for paying subscribers R67R73R79R91.
Are there many free features in ASICS Runkeeper?
Yes, ASICS Runkeeper offers a significant number of free features, including basic tracking, guided workouts, and audio cues, which many users find to be perfectly useful without needing a premium subscription R5R17R55R59.
How much does Strava's premium subscription cost?
Strava's premium subscription is considered expensive by many users, with a reported annual cost of around $80 R87R102.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R17] ASICS Runkeeper, Run Tracker 4/5 · US Love it: LOVE the guided workouts on free version. I bought the pro version when I was training for a half marathon and the plan it gave me was awesome and totally worth it for someone who enjoys structure !!
  2. [R23] ASICS Runkeeper, Run Tracker 5/5 · US Don’t stop moving forward!: I have been a loyal customer since I started running approximately 8 years ago. In this time period I ran 4 marathons, 6 half marathons and countless 5k races. Starting from zero to where I am at currently is due to the training programs.
  3. [R55] ASICS Runkeeper, Run Tracker 5/5 · US Must have app for running: I love this app. It tracks your miles, elevation, pace, and PR. Best thing about it is that it’s free. Very easy interface and pleasing. Love it.I use this for jogging, running, sprints, biking, and hiking. It’s great and maps your route you took too.
  4. [R59] ASICS Runkeeper, Run Tracker 5/5 · US Ability to set audio cues to custom mileage is what I wanted: Ability to set audio cues without premium payment is what I was looking for and is a great incentive and sets the app apart from all other apps.
  5. [R8] ASICS Runkeeper, Run Tracker 5/5 · US Great app!!!: I have been using this app in basic mode since 2023. It’s reliable, intuitive, and informative. I recommend using this app to everyone!
  6. [R20] ASICS Runkeeper, Run Tracker 5/5 · US Satisfied Runkeeper User!: Hello! I am very satisfied with the Runkeeper app. It has helped me stay on track with my goals and track my progress. I appreciate how easy it is to use and how it keeps me motivated.
  7. [R44] ASICS Runkeeper, Run Tracker 5/5 · US Great App: Fantastic app and very user friendly
  8. [R2] ASICS Runkeeper, Run Tracker 5/5 · US Loyal running PaTNa!: I have this app since 2011. Used to train for the NYC half. It’s gotten through 1k miles and counting. The cousin from boston running voice is hilarious!
  9. [R11] ASICS Runkeeper, Run Tracker 5/5 · US Still awesome...: I think I've had this app 11, maybe going on 12 years and it's still awesome. It is perfectly useful. I'm already back to jogging/walking 8 miles a day after a long hiatus. Four in the morning and four in the evening. When I pushed it even harder than that (11.6), it was very clear to see from the following day's distances and times that I pushed it too hard and probably nearly i
  10. [R14] ASICS Runkeeper, Run Tracker 5/5 · US LJOE3HHS: The app is great and I use it every day. I often go back and see previous workouts and races.
  11. [R5] ASICS Runkeeper, Run Tracker 5/5 · US Great app: It’s a great app, it’s free and I just personally haven’t had any problems with it
  12. [R4] ASICS Runkeeper, Run Tracker 1/5 · US App screwed up canceled my stuff. Now I can’t get my money back.: I don’t know what happened to this thing. But it all jammed up screwed up, deleted my account even though I had
  13. [R13] ASICS Runkeeper, Run Tracker 1/5 · US Bricked in latest update: Love the app but in the latest update I just get a white splash screen that says “In order to have a Runkeeper account you must meet certain age requirements.” - with no way to close it. When I try to login to the asics website with my account it just spins saying “Logging you in…” indefinitely. Been using the app for 10+ years. Reinstalled and having the same issue. My A
  14. [R31] ASICS Runkeeper, Run Tracker 2/5 · US Be skeptical: I tried to create an account but right after I finished setting it up it said the account was ineligible and I should contact support. But there is no way to contact support, so what am I supposed to do?
  15. [R73] Strava 1/5 · US Atrocious customer support!: Their AI bot “Miles” has no ability to solve anything and closes chats with you. There is no way to talk to customer support. Even when the bot says someone will be in touch you just get an email saying they can’t help you. I am a paying subscriber and you are ducking answering any questions or actually helping me with the fact that you are letting another user in a di
  16. [R38] ASICS Runkeeper, Run Tracker 4/5 · US Thumbs up; one suggestion: I like this app, find it helpful in tracking and organizing my data. The training program component is effective and motivational. My only suggestion would be to have a shoe mileage tracker; I miss that from apps I've used in the past.
  17. [R67] Strava 1/5 · US Used to be good.: Recently this app has gone downhill. You cannot get a real person to speak to if you’re having issues with the app. Recently the app does not load. It is just a black screen and an error message that says please try again. The only way to contact user support is a chat bot that doesn’t understand you and can’t help you and when it realizes there is no answer to give you it gives
  18. [R79] Strava 1/5 · US No Support!!: I keep trying to upgrade to an annual subscription, and every time I do (AND PAY THE ANNUAL FEE!!) it tells me I need to upgrade still. I have emailed, chatted with support and still haven’t gotten a human response in 6 days. Please do better.
  19. [R91] Strava 1/5 · US App not working after update: Downloaded latest update and the app stopped working. I’ve contacted the support center and had no responses in 2 weeks. I’ve deleted the app, redownloaded it, and every time I open the app, it either shows a white screen with a text bar at top saying “something wrong. Try again.” When I try again, it is a completely black screen. Again, I’ve reached out to the suppor
  20. [R87] Strava 3/5 · US Way to expensive: Man this stuff should be free
  21. [R102] Strava 3/5 · US It’s OK and free is OK but the request $80 for a year is outrageous: It’s been OK for the free portion. I’d be happy to purchase a yearly premium membership but $80 is just outrageous A few of my friends in my run group feel the same way You folks want $320 a year from the 4 of us but you’re getting zero dollars. How about drop it to $40 and get $160 out of us?!

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store