Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Amazon Shopping vs SHEIN

Amazon Shopping 4.8★ · Free + IAP 75
Winner Amazon Shopping
SHEIN 4.7★ · Free to download 60

Amazon Shopping is the better choice for reliable delivery and a wider product selection, despite recent app issues, while SHEIN appeals to budget-conscious shoppers willing to navigate inconsistent pricing and delivery for trendy fashion.

Full reviews: Amazon Shopping · SHEIN

Amazon Shopping, with its vast selection and generally reliable delivery, faces recent criticism for its AI integration and app performance. SHEIN offers affordable fashion but struggles with inconsistent pricing, delivery times, and perceived scammy promotions.

Head to head

Product Selection & Variety edge: Amazon ShoppingR8R17R23R26
Amazon Shopping Amazon is praised for its extensive variety, offering everything from food and toys to electronics and gifts, making it a go-to for diverse shopping needs R8R17R23R26. Users appreciate the wide range of choices available R8.
SHEIN SHEIN is loved for its vast selection, especially in clothing and fashion, including a good range of plus-size options . Users find many choices and good prices .
Pricing & Value tieR8R42R56R55
Amazon Shopping Amazon offers good pricing and deals, especially for Prime members who benefit from cheaper items and free returns R8R42R56. Some users, however, feel that Prime shipping doesn't always provide faster delivery, making the value questionable R55.
SHEIN SHEIN is highly praised for its unbeatable prices and affordability . However, many users report issues with prices changing in the cart or at checkout, feeling scammed by unexpected increases R63R69R70R81.
App Performance & User Experience tieR1R6R7R12
Amazon Shopping Recent updates to Amazon's app, particularly the forced Alexa AI integration, have led to significant user frustration, with reports of the app being slow, cumbersome, freezing, crashing frequently, and draining battery R1R6R7R12. Users dislike the AI replacing search results and the lack of an option to disable it R1R7R41.
SHEIN SHEIN's app experience is marred by constant pop-ups for coupons and games, which users find confusing, distracting, and often misleading . Some users also report difficulty with payment processing .
Delivery & Returns edge: Amazon ShoppingR2R11R26R32
Amazon Shopping Amazon is generally seen as reliable for delivery, with many users appreciating fast shipping and items arriving within a few days R2R11R26R32. However, a significant number of recent reviews highlight issues with delayed orders, items not arriving on time, especially for Prime members, and packages being missing or stolen R19. Returns are also a point of contention, with some users stating that returns are no longer free or require inconvenient travel .
SHEIN SHEIN deliveries are often described as slow, taking 2-3 weeks, or arriving on the last day of the expected window or even later . Some users report packages not arriving at all or being poorly delivered . Return shipping is often not cost-effective, making returns impractical R98.
Customer Support edge: Amazon ShoppingR35R16R25R39
Amazon Shopping Amazon's customer service receives mixed reviews. While some users praise it as outstanding R35, many recent complaints highlight difficulties in reaching human support, with the AI chatbot being unhelpful and the company intentionally hiding contact numbers R16R25R39. Issues like tampered packages and delayed refunds are also reported R39.
SHEIN SHEIN's customer service is a point of frustration for some users, with reports of unresponsiveness or difficulty in making changes to orders . However, some positive experiences are noted regarding customer service quality .
Pick Amazon Shopping if

You prioritize a vast product selection, generally reliable delivery (despite recent hiccups), and a more established shopping ecosystem, and are willing to tolerate recent app performance issues and the new AI integration R2R8R17R26.

Pick SHEIN if

You are primarily looking for very affordable and trendy clothing, are willing to accept potentially longer delivery times, inconsistent product quality, and navigate a user experience filled with promotional games and fluctuating prices .

Evidence note: Recent negative reviews for Amazon Shopping heavily focus on the new AI integration and app performance issues, which may skew the perception compared to its long-term high rating. SHEIN's negative reviews frequently mention pricing inconsistencies and promotional tactics.

Frequently asked

Does Amazon Shopping have AI features?
Yes, Amazon Shopping has recently integrated Alexa AI into its app, which users report is now forced as a default search option, making the app cumbersome, slow, and prone to freezing and crashing R1R7R13R41.
Are SHEIN's prices consistent?
No, many SHEIN users report that prices frequently change once items are added to the cart or at checkout, often increasing significantly from the displayed price, leading to feelings of being scammed R63R69R70R81.
Is Amazon Prime delivery reliable?
While many users praise Amazon for fast and reliable delivery, recent reviews indicate a growing issue with Prime orders not being delivered on time, with some experiencing delays for over a month R19R31R55.
Does SHEIN offer free returns?
SHEIN's return shipping is often not cost-effective, making returns impractical for many users R98.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R8] Amazon Shopping 5/5 · US Easy peasy: Great choices, good pricing, variety of merchandise. Like everything about it!
  2. [R17] Amazon Shopping 5/5 · US Great: this app is a great app you can get skincare makeup etc. I recommend this app if you like online shopping. this is a great app for you. So download it now. Amazon is the best
  3. [R23] Amazon Shopping 4/5 · US Application de tres haute qualite: J'adore beaucoup cette application, elle a tout ce à quoi vous pouvez penser. Vous pouvez acheter des jouets alimentaires, des cadeaux de Noël, n'importe quoi, cette application est une excellente application et je l'aime tellement. Je dis que l'expédition est assez ennuyeuse parce qu'elle ne semble pas arriver à temps. Je sais que c'est hors du contrôle des appl
  4. [R26] Amazon Shopping 5/5 · US Hadley: I love this app. It’s very good. You can buy birthday presents Christmas presents even presents for Easter and it gets shipped in your house within just a few days. It is great. It’s faster than any of the other apps I have. I just love this app and I recommend it five stars.♥️♥️♥️♥️
  5. [R42] Amazon Shopping 5/5 · US Love it: Love the deals
  6. [R56] Amazon Shopping 5/5 · US Amazon is Amazinggg: Amazon is just hands down the best online shopping app EVERRRR! But it is definitely better if you are a prime customer because you get free returns on so many things, and the price on lots of items is cheaper! AMAZON IS AMAZING!
  7. [R55] Amazon Shopping 1/5 · US Useless: dont get prime shipping if anything it makes u wait longer
  8. [R1] Amazon Shopping 1/5 · US Alexa ai slop now forced.: I am not going to support Ai slop. All I want to do is look at results of a search not be forced to chat with a stupid ai. The app is cumbersome, sloppy and freezes often now after the update. Hey alexa, you’re horrible.
  9. [R6] Amazon Shopping 3/5 · US Not ubiquitous functionality: I’d like to request an update to the functionality. The main issues are that there’s no Alexa AI for the iPad app, at least on the 11th generation I’m using, and you can’t use pictures to search for products like you can on the iPhone, which is maddening.
  10. [R7] Amazon Shopping 1/5 · US Stop with the AI!: They’ve replaced the search results with an annoying AI chatbot. Just show me search results. Replacing functional results and abandoning the model that made you a giant company is insanity.
  11. [R12] Amazon Shopping 3/5 · US Heats up phone: I like this app, and like shopping on Amazon, but I had to uninstall it because every time I open the app my iPhone 16 Pro gets very hot. There is really no reason a shopping app should utilize so much memory, but this one does.
  12. [R2] Amazon Shopping 5/5 · US Great Work: Now most people have issues with online shopping but this was the most comfortable and reliable way to shop…. 5⭐️s
  13. [R11] Amazon Shopping 5/5 · US So easy: Whenever I need something in a hurry Amazon always comes through
  14. [R32] Amazon Shopping 5/5 · US Me encanta: Muy buenas compras siempre llegan rápido
  15. [R35] Amazon Shopping 5/5 · US Fantastic customer service and delivered: Amazon is the best for product delivery service outstanding absolutely outstanding customer service
  16. [R16] Amazon Shopping 1/5 · US Going down hill: Amazon has made there money now there customer support no longer cares I’ll be going back to buying from Walmart!!!!
  17. [R25] Amazon Shopping 1/5 · US Awful company: Any company purposeFully withholding their customer support number is a wretched company. Horrible business practices. If I ask your stupid AI what your customer support numbers is, it should just tell me. Not hide it on purpose.
  18. [R39] Amazon Shopping 1/5 · US Customer Service is Trash: Package was tampered with and put into another amazon box when delivered. Someone is amazon robbed the product from the package and left the bag. I called customer service…Clowns. They were not able to order another one for me, or apply free expedited shipping from the first crime. I asked to escalate with a ticket. They would not give me any information regarding the
  19. [R13] Amazon Shopping 1/5 · US Alexa AI on Amazon Shopping: This app is nearly unusable with the addition of Alexa AI. It is slow, constantly crashes, and images regularly fail to load. The default is to share all of your data with limited control options and no ability to disable this feature.
  20. [R41] Amazon Shopping 1/5 · US AI Bloated: Amazon, literally no one anywhere, ever wants your AI search as their default. Switch it back to normal search by default or at least give us an option to turn this garbage off
  21. [R63] SHEIN 3/5 · US Good but prices are weird: I order things here all the time, but say it says it’ll be 80 dollars once you check out the price goes up by about 40-50 dollars, it makes no sense
  22. [R69] SHEIN 3/5 · US Constantly changing prices feel like I’m being scammed.: I don’t like the way the prices of your items change once you put them in your cart or when you simply check your cart to see what the total price is, and it has changed from the last time, you checked it, even though you haven’t added or removed anything. Also, I find myself spending more time, spinning wheels, and trying to get free items
  23. [R70] SHEIN 2/5 · US CHANGES PRICES strategically‼️: You remove an item to less’n the price “supposedly” but now most items might move to regular price since you remove an item. Coupons may affect your payment as well. Sometimes is even better not applying any coupon at all.
  24. [R81] SHEIN 3/5 · US Actual total: The total price of my items in the cart is way less than the check out quantity. There is no break down of how the check out total was calculated.
  25. [R19] Amazon Shopping 1/5 · US Purchases not delivered on time: I pay for prime and more than half of my orders are not delivered when it says. Especially next day delivery. Over the last 2 months, barely anything I’ve ordered has been delivered on time.
  26. [R31] Amazon Shopping 1/5 · US Amazon has gone downhill: Amazon used to be good with shipping and receiving products. Now it seems like every time I order something, it is always delayed or I don’t seem to ever get my package. Not to mention I have Amazon prime so I am paying extra for “faster” deliveries.
  27. [R98] SHEIN 5/5 · US Love the plus size selection!: I have loved almost everything about the clothing. Only thing that would be better is if it was more cost effective to return items. The return shipping is not even worth returning anything. But I do love most of the products I have received.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store