Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Amazon Shopping vs Walmart

Amazon Shopping 4.8★ · Free + IAP 65
Winner Walmart
Walmart 4.8★ · Free to download 75

Walmart has a slight edge over Amazon Shopping due to fewer critical app functionality issues and more consistent positive feedback on delivery and customer service, despite both apps struggling with payment processing and occasional glitches.

Full reviews: Amazon Shopping · Walmart

Amazon Shopping and Walmart both offer extensive product selections and convenient online shopping. However, Amazon is currently plagued by persistent app crashes, performance issues, and user frustration with its new AI search, while Walmart faces fewer critical app problems and receives more consistent praise for its delivery and customer service.

Head to head

Features and Selection tieR6R8R17R18
Amazon Shopping Amazon Shopping is praised for its vast selection of merchandise, good pricing, and variety, with users finding it easy to find what they need R8R17. Some users appreciate additional features like free music and Grubhub+ with Prime . However, some users note a lack of specific functionality on iPad, such as Alexa AI and picture search R6R18.
Walmart Walmart is also lauded for its extensive product range, including groceries and household items, and competitive prices . Users appreciate the convenience of ordering groceries and other items for pickup or delivery R65R71.
Ease of Use and Reliability edge: WalmartR1R7R12R13
Amazon Shopping Amazon Shopping is experiencing significant issues with app reliability, including frequent crashes, freezing, slow loading, and the app heating up phones R1R12R13R15. Many users are frustrated with the forced Alexa AI search, which they find cumbersome and prefer traditional search results R1R7.
Walmart Walmart's app is generally considered easy to use, especially for ordering and pickup . However, some users report the app lagging, freezing, or crashing, particularly when adding many items to the cart . There are also complaints about issues with adding payment methods .
Delivery and Order Fulfillment edge: WalmartR2R3R4R10
Amazon Shopping Amazon Shopping receives mixed reviews for delivery. While some users praise fast and reliable delivery, especially with Prime R2, many others report frequent delays, canceled orders, and packages not arriving on time, even for Prime members R3R10. Issues with incorrect items being delivered and missing packages are also noted R4R22R39.
Walmart Walmart's delivery and pickup services are frequently highlighted as convenient and efficient R62R65R68R71. However, some users experience issues with items being left out of orders, incorrect delivery times, or orders being stopped . There are also complaints about the app changing pickup locations .
Customer Service and Support edge: WalmartR22R25R28R39
Amazon Shopping Amazon Shopping's customer service is a significant pain point for users. Many report difficulty reaching human support, with the app pushing AI interactions R25. Issues with refunds for missing or incorrect items are also cited R22R39. Some users complain about return policies, stating returns are no longer free or require long drives R28.
Walmart Walmart generally receives positive feedback for its customer service, with users appreciating their willingness to resolve issues . However, the AI customer service assistant is criticized as unhelpful . There are also complaints about payment processing issues, including multiple charges or holds on accounts .
Price and Value tieR8R42R56R63
Amazon Shopping Amazon Shopping is generally seen as offering good pricing and deals R8R42. Prime membership is highlighted for providing benefits like free returns and potentially cheaper prices R56.
Walmart Walmart is praised for its good prices and specials, often being the lowest option . However, some users report price changes at checkout or discrepancies between online and in-store prices R63R118. Walmart+ is mentioned, but one user called it a 'scam' due to unfulfilled same-day delivery .
Pick Amazon Shopping if

Pick Amazon Shopping if you prioritize a vast selection of products and are a Prime member who benefits from its additional perks like free Grubhub+ and potentially faster shipping, assuming you can tolerate the current app performance issues and AI search R8R56.

Pick Walmart if

Pick Walmart if you primarily shop for groceries and household items, value reliable pickup and delivery services, and prefer an app with fewer critical functionality complaints, even with occasional lagging R65R71.

Evidence note: Both apps have a large number of reviews, but recent negative feedback for Amazon Shopping heavily focuses on new AI features and app stability, while Walmart's issues are more consistently related to app performance when carts are full and payment processing. The free-vs-paid asymmetry is relevant for Amazon Prime, where many positive reviews highlight the benefits of the paid subscription, while negative reviews often stem from general app friction.

Frequently asked

Does Amazon Shopping's app have performance issues?
Yes, Amazon Shopping's app is currently experiencing significant performance issues, with users reporting it being slow, constantly crashing, freezing often, and causing phones to heat up R1R12R13R15.
Are returns free with Amazon Shopping?
While Amazon Shopping advertises free refunds and replacements, some users report that returns are no longer free and may require driving long distances to specific drop-off locations or paying a fee, such as $6.99 R28.
How reliable is Walmart's delivery service?
Walmart's delivery service is generally considered convenient and reliable, with many users praising its speed and efficiency for groceries and other items R62R65R68R71. However, some users have experienced issues with items being left out or inaccurate delivery times .
Do Walmart's online and in-store prices always match?
No, Walmart's online prices and in-store prices do not always match, and stores may not honor their own online prices R118. Additionally, some users have reported price changes at checkout R63.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R6] Amazon Shopping 3/5 · US Not ubiquitous functionality: I’d like to request an update to the functionality. The main issues are that there’s no Alexa AI for the iPad app, at least on the 11th generation I’m using, and you can’t use pictures to search for products like you can on the iPhone, which is maddening.
  2. [R8] Amazon Shopping 5/5 · US Easy peasy: Great choices, good pricing, variety of merchandise. Like everything about it!
  3. [R17] Amazon Shopping 5/5 · US Great: this app is a great app you can get skincare makeup etc. I recommend this app if you like online shopping. this is a great app for you. So download it now. Amazon is the best
  4. [R18] Amazon Shopping 3/5 · US Alexa blue bubbles don't work on iPad: Amazon please fix!
  5. [R1] Amazon Shopping 1/5 · US Alexa ai slop now forced.: I am not going to support Ai slop. All I want to do is look at results of a search not be forced to chat with a stupid ai. The app is cumbersome, sloppy and freezes often now after the update. Hey alexa, you’re horrible.
  6. [R7] Amazon Shopping 1/5 · US Stop with the AI!: They’ve replaced the search results with an annoying AI chatbot. Just show me search results. Replacing functional results and abandoning the model that made you a giant company is insanity.
  7. [R12] Amazon Shopping 3/5 · US Heats up phone: I like this app, and like shopping on Amazon, but I had to uninstall it because every time I open the app my iPhone 16 Pro gets very hot. There is really no reason a shopping app should utilize so much memory, but this one does.
  8. [R13] Amazon Shopping 1/5 · US Alexa AI on Amazon Shopping: This app is nearly unusable with the addition of Alexa AI. It is slow, constantly crashes, and images regularly fail to load. The default is to share all of your data with limited control options and no ability to disable this feature.
  9. [R2] Amazon Shopping 5/5 · US Great Work: Now most people have issues with online shopping but this was the most comfortable and reliable way to shop…. 5⭐️s
  10. [R3] Amazon Shopping 3/5 · US Terrible Payment System: While it offers many options and stores, getting it to process payment is terrible. I have to submit payment several different ways and there is never a notice which delays my orders. Deliver sucks too. Never a one day or fast delivery.
  11. [R4] Amazon Shopping 1/5 · US this is a great app but they got the wrong bed frame for me.: I am writing a bad review because when I ordered the bed it was white and had LED lights but when it came it was all yellow brown color and it looked way more different compared to the bed I bought and it costed $130 just for it to come like this? Cmon Amazon I know you guys can do better.
  12. [R10] Amazon Shopping 1/5 · US Order delivery info: Just order a portable holding tank and combo kit and some weather stripping. Was offered the gift card if I applied for card. So I did and then after I completed my order that offered me getting it by Saturday. It tells me the tank, the most important part won’t be in until the end of the month or possibly beginning of next month. Not happy at all!!!
  13. [R22] Amazon Shopping 1/5 · US Package missing, likely stolen from home.: No refund and no replacement of items. after 3 weeks im still working to receive a refund.
  14. [R25] Amazon Shopping 1/5 · US Awful company: Any company purposeFully withholding their customer support number is a wretched company. Horrible business practices. If I ask your stupid AI what your customer support numbers is, it should just tell me. Not hide it on purpose.
  15. [R28] Amazon Shopping 2/5 · US Returns not free: You advertise free refunds and replacements but returns are not longer free, I must either drive over 30 miles out of my way to a Staples in another city or pay to return items now. When there is a UPS drop and FedEx drop right here. You want to charge me 6.99 even when I print and attach label and package for shipping myself.
  16. [R39] Amazon Shopping 1/5 · US Customer Service is Trash: Package was tampered with and put into another amazon box when delivered. Someone is amazon robbed the product from the package and left the bag. I called customer service…Clowns. They were not able to order another one for me, or apply free expedited shipping from the first crime. I asked to escalate with a ticket. They would not give me any information regarding the
  17. [R42] Amazon Shopping 5/5 · US Love it: Love the deals
  18. [R56] Amazon Shopping 5/5 · US Amazon is Amazinggg: Amazon is just hands down the best online shopping app EVERRRR! But it is definitely better if you are a prime customer because you get free returns on so many things, and the price on lots of items is cheaper! AMAZON IS AMAZING!
  19. [R63] Walmart 3/5 · US Price changes at checkout!!: Checking out with Asoricing 2-1 Electric Hand Mixer $14.99 (save $15). At checkout the total $21. The $ of mixer changed. While writing I went back to checkout & it totaled correctly. ALWAYS CHECK THE COST OF ITEMS BEFORE PAYING. A $0.10 here & there adds up to a lot of money for Wal-Mart!!!
  20. [R15] Amazon Shopping 3/5 · US Heavy app: The app is very heavy - my iphone battery drains so fast and heats up the phone. Pls don’t add asvertisments and animation . Its also distracting.
  21. [R62] Walmart 5/5 · US Delivery: Wonderful!
  22. [R65] Walmart 5/5 · US The Walmart App. Rocks: I love being able to order groceries, go to sleep and then wake up and go pick them up, it makes life a lot easier
  23. [R68] Walmart 5/5 · US Delivery: It’s nice having delivery by WalMart since having subscribed to Walmart +. It was as quick as I wanted after ordering.
  24. [R71] Walmart 5/5 · US Convenient: Delivery
  25. [R118] Walmart 1/5 · US Online prices vs in store: Online prices and store prices don’t match nor will the store match their own prices.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store