Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
User consensusAlternativesIs it worth it?
The verdict on

Walmart

60
User verdict / 100 High confidence Divided

The Walmart app offers convenient online shopping, delivery, and pickup services, but is frequently criticized for performance issues, payment problems, and inconsistencies between online and in-store experiences.

4.8★ lifetime (17,772,836) Free to download since 2009 by Walmart updated 0.0 mo ago recent negative 36% 120 reviews across 1 regions
App Performance Delivery & Pickup Payment & Billing Pricing & Inventory Discrepancies Scan & Go
5★124
4★13
3★23
2★20
1★70
recent reviews across 1 regions, vs the 4.8★ lifetime average

The Walmart app is widely appreciated for its convenience in ordering groceries and other items for pickup or delivery, making shopping easier for many users. However, a significant number of recent reviews highlight persistent issues with app performance, including lagging and crashing, as well as problems with payment processing and discrepancies in pricing and inventory.

What users like

  • Convenient for grocery ordering, pickup, and delivery servicesR3R4R5R7
  • Easy to use and navigate for finding productsR23R30R33R36
  • Offers good prices and specialsR17R20R25R33

What users complain about

  • Frequent lagging, freezing, and crashing, especially with larger cartsR8R14R29R49
  • Issues with adding or saving payment methods and unexpected chargesR2R6R40R41
  • Scan & Go feature is often problematic, requiring re-scans or waiting in lineR21R32R63R66
  • Inconsistent inventory, pricing, and order fulfillment between online and in-storeR1R10R12R19
  • Poor customer service, including unhelpful AI and difficulty resolving order issuesR52R83R91R101
  • App navigation and functionality issues, such as reservation loops and filter problemsR88R100R102R113
  • Unwanted marketing emails and tracking concernsR9R45R97

Latest update · v26.26.1

What the developer says changed (the verdict above weighs this against what reviewers report):

Thank you for using the Walmart app! We've made a few enhancements to provide a seamless experience, so you can save time and money. We appreciate your feedback: https://survey.walmart.com/app

Recurring themes

App Performance negative
Many users report the app frequently lags, freezes, or crashes, especially when adding multiple items to the cart. This issue has been ongoing for over a year and makes the shopping experience frustrating. The developer's notes mention 'enhancements to provide a seamless experience,' but recent reviews directly contradict this, indicating performance remains a major problem.R8R14R29R49
Payment & Billing negative
Users experience difficulty adding or saving credit cards, are forced to save cards against their will, encounter unexpected holds or charges on their accounts, and see price changes at checkout. Some also note that the app doesn't support standard mobile wallets, forcing app usage for digital payments.R1R2R6R40
Delivery & Pickup mixed
Many users praise the convenience and efficiency of delivery and pickup services, especially for groceries. However, others report issues like missing items, incorrect substitutions, delayed or cancelled deliveries, and unwanted changes to pickup locations or shipping methods.R3R4R5R7
Scan & Go negative
The Scan & Go feature is a point of frustration for users who find it doesn't save time, as they are often subjected to random item checks requiring associates to re-scan everything, or they have to wait in line anyway.R21R32R63R66
Pricing & Inventory Discrepancies negative
Users report issues where online prices don't match in-store prices, discounts aren't applied correctly, or inventory shown online is inaccurate, leading to order cancellations or incorrect items.R1R10R12R58

Who it's for

The Walmart app is for individuals seeking convenience in grocery and general shopping through pickup or delivery services, especially those who value time savings R4. It is not ideal for users who prioritize a glitch-free app experience, prefer not to save payment information, or rely on the Scan & Go feature for quick checkout R2R6R21R29.

Evidence note: The recent reviews show a significant number of negative experiences, particularly concerning app performance and payment issues, which contrasts with the high lifetime rating. This suggests a recent decline in user satisfaction or an increase in reported technical problems, despite the developer's notes claiming 'enhancements.'

Frequently asked

Does the Walmart app have issues with payment methods?
Yes, many users report difficulties adding or saving credit cards, being forced to save card details, and experiencing unexpected charges or holds on their accounts R2R6R40R41.
Is the Walmart app prone to lagging or crashing?
Yes, a common complaint among recent users is that the app frequently lags, freezes, and crashes, especially when adding multiple items to the cart, making the shopping process frustrating R8R14R29R49.
Are there discrepancies between online and in-store prices or inventory?
Yes, users have reported instances where online prices do not match in-store prices, discounts are not applied correctly, or items listed as available online are out of stock or substituted incorrectly during pickup or delivery R1R10R12R58.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R3] 5/5 · US Delivery: Wonderful!
  2. [R4] 5/5 · US The Walmart App. Rocks: I love being able to order groceries, go to sleep and then wake up and go pick them up, it makes life a lot easier
  3. [R5] 5/5 · US Delivery: It’s nice having delivery by WalMart since having subscribed to Walmart +. It was as quick as I wanted after ordering.
  4. [R7] 5/5 · US Convenient: Delivery
  5. [R23] 5/5 · US Easy to search: Very fast, practical and easy to navegate.
  6. [R30] 5/5 · US Helper: Thank you for your input when I asked the question I needed. I got the answer very quickly made my decision instantly. Thank you so much.
  7. [R33] 5/5 · US Quick and easy: Quick and easy to find what you need! Great prices! Great way to shop! Great selection. Pick up service is the best.
  8. [R36] 5/5 · US Great price: Easy to use. Price was the lowest of anywhere I looked
  9. [R17] 5/5 · US Dry cat food.: Money. I love these specials. I have 6 full grown cats. Plus I help out the strays. So they don't go hungry.
  10. [R20] 5/5 · US Best Convenience: The Walmart shopping app provides the best convenience with better prices than any other options. Jesus is coming back soon. Read your Bible.
  11. [R25] 5/5 · US Walmart groceries: Walmart is a great place for groceries and all my household items!
  12. [R8] 3/5 · US The App is awful!: I love the service on all aspects but the darn app booted me twice & I had to start all over again so aggravated
  13. [R14] 2/5 · US Glitchy app: App either stops loading, or just suddenly closes. Repeatedly. On multiple devices
  14. [R29] 1/5 · US SLOW!: This is the slowest app ever! It will take forever and even crash when it can not load.
  15. [R49] 3/5 · US Lagging: App freezes a lot. Doesn’t always add the items to the cart.
  16. [R2] 1/5 · US Payment method: It would not allow me to check out without it saving my card. I do not like that at all now I would like to un save my card so there.
  17. [R6] 1/5 · US Won’t let me add card: I’ve been trying with every single card and I cannot add the card to the account and I was literally trying to pay at the counter
  18. [R40] 2/5 · US Blah: Walmart holds an additional ten dollars each time I place an order. I would rather not!
  19. [R41] 3/5 · US Review: Good prices but challenging to add a new credit card
  20. [R21] 1/5 · US Scan and go: Wait in line to do scan and go
  21. [R32] 1/5 · US Stupid: What’s the point of scan and go if I still have to go to a register and have the cashier scan my items?
  22. [R63] 1/5 · US Random check: I had a random check for three items. All I brought was three items using the Walmart app. It’s starting to suck.
  23. [R66] 1/5 · US Poor: Scam and go needs a larger sign and less surly attendant.
  24. [R1] 3/5 · US Price changes at checkout!!: Checking out with Asoricing 2-1 Electric Hand Mixer $14.99 (save $15). At checkout the total $21. The $ of mixer changed. While writing I went back to checkout & it totaled correctly. ALWAYS CHECK THE COST OF ITEMS BEFORE PAYING. A $0.10 here & there adds up to a lot of money for Wal-Mart!!!
  25. [R10] 1/5 · US Desagradable: Mal agrado no me deja seleccionar la oferta de montar las llantas en la tienda por el monto de $17 dolares cuando estoy comprando las llantas en la tienda así que iré hasta allá y montaré mis llantas allá y deben darme mi descuento por la oferta
  26. [R12] 1/5 · US Mitchum: Their women’s Indivisible solid Triple Odor Defense is not available in the stores; It’s powerful; anti sweat 2.7oz; pre fresh scent is everything as advertised! Thank you for carrying it online!!
  27. [R19] 1/5 · US Walmart+ is a scam: Charging $1 for Walmart+ then not following through with same day delivery. Great job
  28. [R52] 3/5 · US AI customer service is horrible: The actual app is good! It’s easy to use for the most part, but their AI customer service assistant is HORRIBLE! The phone one specifically…very unhelpful.
  29. [R83] 1/5 · US Broken Skinny Chais on last order: It would be nice to have a number on the app that you can call to say something was wrong with your order, it needs updated,,
  30. [R91] 1/5 · US Unreliable: Tried to order pickup, my card was charged 80 dollars and I did not receive a confirmation email, and my pickup order was not found in the record. Got my money taken and no one was truly helpful in solving the problem. Hopefully I get my money back but I don’t have high hopes
  31. [R101] 1/5 · US Bad app: App is slow and customer service is horrible
  32. [R88] 1/5 · US Can’t use app: The app is stuck on asking permission to use across other apps and only has a continue button. Can’t try past this screen to check out my cart. I deleted the app and reinstalled and note it’s just stuck on the permission screen.
  33. [R100] 1/5 · US Irritating reservation loop: Tells me reservation expired. Select new. Offers you same time slow. You select and go to check out and it says reservation expired select new. Offers same time slot but go to check out and it says it’s expired. It’s frustrating when it does this loop game. Think the only way to get out of it is to select a different time and then change to the time you originall
  34. [R102] 2/5 · US It’s disorganized. Cant edit reviews anymore.: Follows the same garbage marketing tactic ama zon does where it sticks other products under your before you can get to the item description and reviews. So annoying and distracting. Which is what corporate jackboots want. All information not related to the product should be placed underneath the final information of that product. Not shuffled toge
  35. [R113] 3/5 · US Need Improvements: There definitely needs to be improvements made to the app. It crashes often and filters are not reliable. For example, if I search for an item and select “in-store” and show from Lowest to Highest price, it sometimes follows my filters but not always. There should also be a filter option to view items with free shipping only.
  36. [R9] 1/5 · US Review Emails: Update - July 10th: I’m *still* receiving spam “please review our products to help other people” even though I’ve done every conceivable thing to ensure i have these settings off. I’ve honestly considered if I’d keep reviving the requests if i started to just rate everything as a 1-star, even if it’s decent. Maybe that’s the trick?, , , Previous review (along with the “helpful” d
  37. [R45] 2/5 · US Text: When I request the text, be to a different number it still texts me 500 times.
  38. [R97] 1/5 · US STOP TRACKING ME!: I do NOT want to be linked WHEREVER I shop at Walmart! I want my online experience SEPARATE from my brick and mortar shopping...but I DO use the same card!! BACK OFF WALMART 😡
  39. [R58] 1/5 · US Online prices vs in store: Online prices and store prices don’t match nor will the store match their own prices.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store