Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Amazon Shopping vs eBay online shopping & selling

Amazon Shopping 4.8★ · Free + IAP 75
Winner Amazon Shopping
eBay online shopping & selling 4.8★ · Free to download 60

Amazon Shopping is generally preferred for buying due to its reliability and customer service, while eBay online shopping & selling is better for those focused on selling, despite its high fees and recent app issues.

Full reviews: Amazon Shopping · eBay online shopping & selling

Amazon Shopping offers a wide variety of products with generally reliable delivery and good customer service, though recent AI integration and app performance issues are noted. eBay online shopping & selling is a strong platform for both buyers and sellers, but faces significant criticism for high seller fees, buggy app updates, and a frustrating AI-driven customer support experience.

Head to head

Features and Product Variety edge: Amazon ShoppingR1R6R7R8
Amazon Shopping Amazon Shopping is praised for its vast selection of merchandise, offering everything from skincare and makeup to food and gifts R8R26. Users appreciate the wide choices available R8. However, some users dislike the new forced AI chatbot for search, preferring traditional search results R1R7R41. There are also requests for features like seeing the total price of multiple items in lists and issues with specific functionalities not being available on all devices, like image search on iPad R6.
eBay online shopping & selling eBay offers a diverse market, including second-hand items R62. However, recent updates have removed key features like the ability to search sold/completed listings, which is crucial for sellers to price items . The app also forces an 'eBay Live' feed on the homepage, which many users find annoying and irrelevant, cluttering their experience and replacing useful notifications or personalized content .
Ease of Use and App Performance edge: Amazon ShoppingR1R2R11R12
Amazon Shopping Many users find Amazon Shopping easy to use and navigate R2R11. However, recent updates have led to significant complaints about the app being cumbersome, sloppy, freezing often, or crashing frequently R1R13. Users also report the app heating up their phone and draining battery quickly R12. Some experience issues with pages not loading correctly or buttons not working .
eBay online shopping & selling eBay's app is described as glitchy, slow, and often unusable, with buttons not working and pages failing to load R62R69R70. Several users report crashes after recent updates R65. The login process can also be frustrating, with users having to relogin frequently . Many sellers find the mobile app limited in functionality compared to the website R61.
Reliability (Deliveries, Payments, Orders) edge: Amazon ShoppingR2R3R4R5
Amazon Shopping Amazon is generally seen as reliable for shopping and product delivery R2R5R11R26. However, numerous recent complaints highlight issues with delayed or missed deliveries, even for Prime members R3R10R19. Some users report incorrect items being delivered R4 or packages being stolen R22. The payment system can also be problematic, with difficulties processing payments R3.
eBay online shopping & selling eBay users report issues with shipping policies, finding them difficult to manage as a seller R61. There are also complaints about items not arriving on time and tracking information not being accepted by eBay's system, leading to sellers not receiving funds . Some sellers also report buyers claiming items didn't fit the description or weren't received, leading to losses R73.
Price/Value and Fees edge: Amazon ShoppingR8R28R42R48
Amazon Shopping Amazon is appreciated for good pricing and deals R8R42. Prime membership is seen as offering good value with benefits like free returns and cheaper prices on many items , as well as free Grubhub+ R48. However, some users complain about returns no longer being free, requiring long drives or payment for shipping R28. There are also accusations of price gouging .
eBay online shopping & selling eBay faces significant criticism for its high seller fees, with many users feeling they lose money or that the fees are outrageous R61R63R73. Some sellers report losing money even after a buyer cancels an order . There are also complaints about eBay charging sales tax on legally tax-exempt items and failing to refund them .
Customer Support edge: Amazon ShoppingR16R22R25R35
Amazon Shopping Amazon receives praise for outstanding customer service R35. However, many recent reviews express frustration with the shift towards AI and the difficulty of reaching human support R25. Users find it hard to resolve uncommon issues or get information like customer support numbers from the AI R25. There are also complaints about customer support not caring or being unhelpful with stolen packages or order issues R16R22.
eBay online shopping & selling eBay's customer support is widely criticized as horrible, buggy, and difficult to access . Users report being forced to interact with an AI assistant that often refuses to connect them to human support . When human support is reached, it's often described as scripted and unhelpful . Users also complain about unfair account suspensions without clear reasons and a lack of support for sellers dealing with scammers .
Pick Amazon Shopping if

Pick Amazon Shopping if you prioritize a vast product selection, generally reliable delivery, and a user-friendly buying experience, despite some recent app performance issues and the controversial AI search R2R8R11.

Pick eBay online shopping & selling if

Pick eBay online shopping & selling if you are primarily interested in buying or selling unique, second-hand, or collectible items, and are willing to navigate a glitchy app experience and high seller fees R62.

Evidence note: Recent reviews for both apps show a negative trend, particularly concerning app performance and AI integration. Amazon's negative reviews often focus on the forced AI search and app stability, while eBay's focus on high seller fees and the removal of useful features.

Frequently asked

Is Amazon Shopping's AI helpful for finding products?
Many users find Amazon Shopping's new AI chatbot unhelpful and frustrating, preferring traditional search results, and some report it makes the app slow and prone to crashes R1R7R13R41.
Are eBay's seller fees reasonable?
Many eBay sellers find the fees to be unreasonably high, often leading to significant profit loss, with some stating they lose more money than they make R61R63R73R76.
Does Amazon deliver on time?
While many users praise Amazon for fast and reliable delivery, a significant number of recent reviews indicate frequent delays, especially for Prime members expecting next-day delivery, and some report packages being stolen or delivered incorrectly R3R10R19R26.
Is the eBay app stable and easy to use?
Recent updates to the eBay app have led to widespread complaints about it being glitchy, slow, freezing, crashing frequently, and having non-functional buttons, making it difficult to use for both buyers and sellers R62R65R69R70.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] Amazon Shopping 1/5 · US Alexa ai slop now forced.: I am not going to support Ai slop. All I want to do is look at results of a search not be forced to chat with a stupid ai. The app is cumbersome, sloppy and freezes often now after the update. Hey alexa, you’re horrible.
  2. [R6] Amazon Shopping 3/5 · US Not ubiquitous functionality: I’d like to request an update to the functionality. The main issues are that there’s no Alexa AI for the iPad app, at least on the 11th generation I’m using, and you can’t use pictures to search for products like you can on the iPhone, which is maddening.
  3. [R7] Amazon Shopping 1/5 · US Stop with the AI!: They’ve replaced the search results with an annoying AI chatbot. Just show me search results. Replacing functional results and abandoning the model that made you a giant company is insanity.
  4. [R8] Amazon Shopping 5/5 · US Easy peasy: Great choices, good pricing, variety of merchandise. Like everything about it!
  5. [R2] Amazon Shopping 5/5 · US Great Work: Now most people have issues with online shopping but this was the most comfortable and reliable way to shop…. 5⭐️s
  6. [R11] Amazon Shopping 5/5 · US So easy: Whenever I need something in a hurry Amazon always comes through
  7. [R12] Amazon Shopping 3/5 · US Heats up phone: I like this app, and like shopping on Amazon, but I had to uninstall it because every time I open the app my iPhone 16 Pro gets very hot. There is really no reason a shopping app should utilize so much memory, but this one does.
  8. [R3] Amazon Shopping 3/5 · US Terrible Payment System: While it offers many options and stores, getting it to process payment is terrible. I have to submit payment several different ways and there is never a notice which delays my orders. Deliver sucks too. Never a one day or fast delivery.
  9. [R4] Amazon Shopping 1/5 · US this is a great app but they got the wrong bed frame for me.: I am writing a bad review because when I ordered the bed it was white and had LED lights but when it came it was all yellow brown color and it looked way more different compared to the bed I bought and it costed $130 just for it to come like this? Cmon Amazon I know you guys can do better.
  10. [R5] Amazon Shopping 5/5 · US U.S. Amazon Air Bridge: I like this. I feel really good about spending at Amazon.
  11. [R28] Amazon Shopping 2/5 · US Returns not free: You advertise free refunds and replacements but returns are not longer free, I must either drive over 30 miles out of my way to a Staples in another city or pay to return items now. When there is a UPS drop and FedEx drop right here. You want to charge me 6.99 even when I print and attach label and package for shipping myself.
  12. [R42] Amazon Shopping 5/5 · US Love it: Love the deals
  13. [R48] Amazon Shopping 5/5 · US Free grubhub+: Didn’t realize prime came with free gh+
  14. [R16] Amazon Shopping 1/5 · US Going down hill: Amazon has made there money now there customer support no longer cares I’ll be going back to buying from Walmart!!!!
  15. [R22] Amazon Shopping 1/5 · US Package missing, likely stolen from home.: No refund and no replacement of items. after 3 weeks im still working to receive a refund.
  16. [R25] Amazon Shopping 1/5 · US Awful company: Any company purposeFully withholding their customer support number is a wretched company. Horrible business practices. If I ask your stupid AI what your customer support numbers is, it should just tell me. Not hide it on purpose.
  17. [R35] Amazon Shopping 5/5 · US Fantastic customer service and delivered: Amazon is the best for product delivery service outstanding absolutely outstanding customer service
  18. [R13] Amazon Shopping 1/5 · US Alexa AI on Amazon Shopping: This app is nearly unusable with the addition of Alexa AI. It is slow, constantly crashes, and images regularly fail to load. The default is to share all of your data with limited control options and no ability to disable this feature.
  19. [R41] Amazon Shopping 1/5 · US AI Bloated: Amazon, literally no one anywhere, ever wants your AI search as their default. Switch it back to normal search by default or at least give us an option to turn this garbage off
  20. [R61] eBay online shopping & selling 2/5 · US Shipping policies are horrible: I hate the user experience with the shipping policies, adding them, modifying them. I find these impossible to locate in the website and app and change. Mobile app very limited with how much you can do as a seller, have been pretty upset with this and all the hidden fees they slap on the sellers. Also, if they make you pay for postage and it’s more than the value of
  21. [R63] eBay online shopping & selling 3/5 · US Fees: The selling fees these days are truly something to behold
  22. [R73] eBay online shopping & selling 1/5 · US They take WAY too much money from what you earn: eBay you take WAY too much money from what the seller sells😔☹️! Stop taking all of my money, I’ve lost more money selling than I’ve made! And stop letting the buyers say that their items haven’t arrived when the tracking says it has! eBay help out your sellers some!!!!!!!!!!!!! PLUS EBAY LIVE NEVER WORKS And buyers can just say “ item does fit de
  23. [R76] eBay online shopping & selling 1/5 · US Ridiculous fees: Too many problems with the app. Seller fees are outrageous anymore. Looking for somewhere else to start selling my items.
  24. [R10] Amazon Shopping 1/5 · US Order delivery info: Just order a portable holding tank and combo kit and some weather stripping. Was offered the gift card if I applied for card. So I did and then after I completed my order that offered me getting it by Saturday. It tells me the tank, the most important part won’t be in until the end of the month or possibly beginning of next month. Not happy at all!!!
  25. [R19] Amazon Shopping 1/5 · US Purchases not delivered on time: I pay for prime and more than half of my orders are not delivered when it says. Especially next day delivery. Over the last 2 months, barely anything I’ve ordered has been delivered on time.
  26. [R26] Amazon Shopping 5/5 · US Hadley: I love this app. It’s very good. You can buy birthday presents Christmas presents even presents for Easter and it gets shipped in your house within just a few days. It is great. It’s faster than any of the other apps I have. I just love this app and I recommend it five stars.♥️♥️♥️♥️
  27. [R62] eBay online shopping & selling 4/5 · US Great shopping app: Nice second hand shopping, but today it’s been glitching not coming up where I can review a purchase and see where my other ones are?!
  28. [R65] eBay online shopping & selling 5/5 · US App Issues: The 7 Jul 26 app update crashed the app! eBay gets more ridiculous by the day! Sell to the Game Stop dude, PLEASE!
  29. [R69] eBay online shopping & selling 3/5 · US Still glitchy: Blocks you from seeing your cart, being able to edit at times, for no reason. No app updates available, so it's not that. Frustrating when need to add multiple items, to be able to purchase.
  30. [R70] eBay online shopping & selling 1/5 · US Glitchy, slow, not usable: It freezes, many buttons don’t work. App update did not fix it. I just use the website now.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store