WebMD vs Doctor On Demand

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R1] WebMD 2/5 · US Why am I always DYING?: So I have used this app for many years and when it tells me I’m dying or tells me my kids are dying I delete it!! But I am having some very troubling symptoms so I thought I’d try it again! I’m not dying, but it’s not recognizing the answers to the questions it asked! I’m having abdominal pain and I marked the box that says prior appendix surgery, and then when I went to go
2. [R4] WebMD 1/5 · US Meh: Won’t sync with devices. Has a lot of general information. Not specifically helpful.
3. [R62] Doctor On Demand 5/5 · US Life saver!!!: As a mom of three, having this service available from the comfort of our home is absolutely amazing! I pay the same small copay as I would to go to a normal doctor visit . The closest urgent care is 40 minutes away and no telling how long I’d sit in a waiting room to be treated. To be able to get home after work and get myself and my kids treated immediately is phenomenal! I cannot
4. [R68] Doctor On Demand 5/5 · US Dr Matthew Walton: Dr. Walton was professional and personable. he understood my symptoms and thoroughly explained my diagnosis. I am thankful for his insight and timely assistance. I feel that I will be able to breathe through my nose soon!
5. [R6] WebMD 3/5 · US Won’t always open: I love this app and have used it for many years to track medication and check symptoms, but it is getting really frustrating. That half of the time I try to open it it won’t open. Please fix this!!
6. [R24] WebMD 3/5 · US Okay … if you don’t mind waiting: I’ve been using this app for years for meditation reminders works well with alarm settings and couldn’t ask for better. However, when you open the alarm to click you have taken your meditation… be prepared to wait, and wait, and wait. Like waiting for a download or something worse = the slowest loading app on my phone. Also, would be nice to have a medical shot/va
7. [R66] Doctor On Demand 3/5 · US The Good and Bad: I love using the services provided on doctor on demand. Its convenient, fast and efficient. I think the doctors do a marvelous job. What I don’t like is the care team response time. It says a response will be between 24 - 48 hours but I have a message that was never responded to weeks ago. Now I need a document and cant get someone to respond. Im on day three of waiting and not
8. [R88] Doctor On Demand 4/5 · US Service exceptional. App needs work.: The virtual on demand service for urgent care needs is amazing. I’ve also used the therapy service. Everyone I have seen has been pleasant and caring. I love that my insurance covers my visits. The interface of the app is great. It’s intuitive, super easy to use, and fast to set up an appointment. The only negative is that once I’m in the live video appointmen
9. [R7] WebMD 1/5 · US Not worth my time!: I received a security alert that my data may have been breached and was advised to change my password. Sounds reasonable except WebMD’s systems don’t actually work. This issue has been ongoing since at least mid-2025. Any attempt to update account information results in an endless spinning cog that never completes. I tested this on: • WebMD’s website (Safari and Firefox) • T
10. [R10] WebMD 1/5 · US Not working: Yes nib
11. [R70] Doctor On Demand 1/5 · US Convenient but unreliable: I used this app for convenience. The visit was quick and pretty efficient at first. Then my pharmacy didn’t receive my prescription until 13 hrs. It was closed by the time went to pick up my prescription. Once I tried to pick it up, it wasn’t ready due to the provider’s incomplete order. I’m now waiting for response. I understand they have 24 hrs to respond and send info
12. [R76] Doctor On Demand 1/5 · US Wait time is not accurate: Wait time for urgent care is misleading and wrong. I started a visit and it said 20-30 minutes and I waited for almost 3 hours!! If I would have known the TRUE wait time I wouldn’t have waited all night. Unbelievable
13. [R48] WebMD 3/5 · GB Remove the Adds: Was better when there was NO advertising I would have given it 5 stars then.
14. [R58] WebMD 2/5 · US Mostly useless: Every once in a while I search for something on WebMD and I actually find what I’m looking for. Otherwise, the vast majority of the time I’m provided information on things totally unrelated to what I’m searching for. To drastically prove my point for this review I searched for “testicle pain” and the results provided by WebMD were “knee pain, ovary pain, teething pain, gas pain, an
15. [R61] Doctor On Demand 1/5 · US Don’t fall for this scam: Just like every healthcare service, they’re just here to take your money. Don’t fall for the misleading advertisements on the app such as “no cost” or “covered by your insurance.” Also, most visits last less than 2 minutes and leave you with no help and a massive bill. Go see a real doctor, not some outsourced medical provider who barely speaks English.
16. [R78] Doctor On Demand 3/5 · US They refunded me: Absolute waste of money. Prescriptions are for only one month, and you have to repay for the Doctor on Demand service to get another prescription for the next month. Affordable prescriptions like birth control are wildly overpriced due to this scam. They don’t state this on their website so use at your own risk… UPDATE: They ended up refunding me what I paid (my card first proce
17. [R12] WebMD 3/5 · US Won’t update personal info in profile: When I try to add or edit my personal profile it will not stop loading and doesn’t update.
18. [R64] Doctor On Demand 1/5 · US Bad: The customer service is a joke. They take weeks to reply. Literally. For a medical app, that's pathetic. Also, while I have my insurance info entered, the app won't let me book a mental health appointment because I'm not covered. But, I pay out-of-pocket for those anyway, so why doesn't it let me do that? I have to delete my insurance information to make a Mental health appointment and then a
19. [R113] Doctor On Demand 2/5 · US Dr. Is great, service is not: I absolutely love my doctor that I found through this app. He is very kind and very knowledgeable. The customer support team on the other hand is not. It routinely takes them weeks to respond to a message if they respond at all. I have a support message that is still unanswered from when I downloaded the app almost 4 months ago