Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Box vs Microsoft 365 Copilot

Box 4.8★ · Free + IAP 75
Winner Box
Microsoft 365 Copilot 4.7★ · Free to download 60

Box is the better choice for reliable cloud storage and file sharing, despite some recent app performance issues, while Microsoft 365 Copilot is better suited for users who need an AI assistant deeply integrated with their Microsoft 365 workflow.

Full reviews: Box · Microsoft 365 Copilot

Box offers robust cloud storage and file sharing, praised for its reliability and security, though recent updates have introduced performance and usability issues. Microsoft 365 Copilot, while powerful as an AI assistant, struggles with core document management functionality and user experience, often requiring multiple logins and lacking intuitive features.

Head to head

Features tieR8R13R17R23
Box Box is lauded as a reliable cloud storage solution, excellent for organizing and sharing files, especially for professionals like musicians and home builders R17. It offers 10 GB of storage and can edit .txt or code, making it useful for developers R23. However, some users report missing features like playback speed settings for music files R8 and the inability to share to Box from apps like WhatsApp or Google Photos on iOS . There are also complaints about difficulty moving multiple files at once R13 and issues with photo metadata .
Microsoft 365 Copilot Microsoft 365 Copilot is praised as a powerful AI assistant for tasks like drafting communications, summarizing information, and generating ideas . It's seen as a 'spreadsheet master' and 'engineer in your pocket' . However, many users lament the loss of core Microsoft 365 document management features, with the app becoming too focused on AI . Users report missing functionality that was embedded for years and difficulty creating documents without AI intervention . The app also lacks features like organizing chats into folders and a search function within chat conversations .
Ease of Use tieR2R3R4R9
Box Box is generally considered easy to use for storing and retrieving files R2R17. However, recent updates have made the app clunky and less user-friendly, with issues like difficulty seeing full file names R3, confusing UI changes R4R13, and problems with Google authentication R9. Users also report being constantly logged out and difficulty navigating files, especially Excel documents .
Microsoft 365 Copilot Microsoft 365 Copilot aims for a user-friendly experience , but many users find it confusing and difficult to use R73. The integration of Copilot has made the original Microsoft 365 app less functional for document management . Users complain about excessive login requirements and a clunky autocorrect feature . Some find the interface buggy and not suitable for end-users , with scrolling issues .
Reliability edge: BoxR6R7R10R11
Box Box is praised for being reliable and secure for data storage R11. However, numerous recent reviews highlight significant reliability issues, including the app being slow R6R7R10, crashing frequently R10, and files not loading or syncing correctly R16. Some users even reported files being erased or issues with offline mode .
Microsoft 365 Copilot Microsoft 365 Copilot's reliability is inconsistent. While some find it dynamic and responsive , others report it being glitchy and making basic mistakes R64. It sometimes messes up documents so badly that users have to restart R78 and has been reported to lose co-built documents . The AI model can be behind on documents, providing outdated answers R63, and its accuracy is questioned, with only about 1 in 10 responses being correct for some users R85.
Price/Value edge: BoxR22R23R29R37
Box Box offers a free tier with 10 GB of storage R23R59, which is appreciated by users R29. Some long-term users received lifetime storage R59. However, there are complaints about broken billing and subscription price increases R37. Users also mention that there are less expensive platforms available R22.
Microsoft 365 Copilot Microsoft 365 Copilot is free to download but requires a Microsoft 365 subscription to unlock its full potential. Some users who pay for 365 report the app not acknowledging their purchase R82. There's also confusion about where the 365 subscription is within the app R73. Some users feel it's not worth the cost, calling it 'useless' or 'garbage' R73.
Support tieR14R22R59R93
Box One user reported receiving excellent support from Box's team back when it was Box.net, even receiving 50 GB of lifetime storage as a first user R59. However, a recent review criticizes 'horrible customer service' R22. There are also complaints about a lack of transparency regarding updates, with generic 'bug fixes' descriptions R14.
Microsoft 365 Copilot Reviews do not directly discuss Microsoft 365 Copilot's customer support. However, users express frustration with the lack of tutorials for mobile app usage and difficulty finding in-app feedback options R93.
Pick Box if

you need a dedicated, secure, and reliable cloud storage solution for files and documents, especially if you prioritize sharing with external parties and value a free tier with substantial storage R59.

Pick Microsoft 365 Copilot if

you are deeply embedded in the Microsoft 365 ecosystem and primarily need an AI assistant to enhance your productivity, draft content, summarize information, and assist with complex tasks within that environment .

Evidence note: The evidence for Microsoft 365 Copilot's support is thin, with users primarily complaining about a lack of in-app guidance rather than direct customer service interactions. For Box, the support evidence is mixed, with one very positive historical review and one recent negative review.

Frequently asked

Does Box offer a free storage option?
Yes, Box offers a free tier that includes 10 GB of storage, and some early users even received lifetime storage R23R59.
Can Microsoft 365 Copilot be used without a Microsoft 365 subscription?
Microsoft 365 Copilot is free to download, but many users report that it does not acknowledge their existing Microsoft 365 purchases, and its full functionality is tied to a subscription R73R82.
Are there performance issues with the Box app?
Yes, many recent reviews indicate significant performance issues with the Box app, including slow loading of files and folders, frequent crashing, lag, and difficulty with photo uploads R6R7R10R16.
How accurate is Microsoft 365 Copilot's AI?
The accuracy of Microsoft 365 Copilot's AI is inconsistent, with some users finding it very dynamic and responsive, while others report it making basic mistakes, forgetting instructions, providing outdated information, and being accurate in only about 1 out of 10 responses R63R64R78R85.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R8] Box 4/5 · US Box for music files: It would be great to allow the same playback speed settings when using the app that are available when accessing the same files via a web browser.
  2. [R13] Box 2/5 · US This used to be a great app: I don’t know what the thought process was on this latest update but undo it. Using on the phone is now harder to move multiple files at once. I hate it all.
  3. [R17] Box 5/5 · US Great App: Box is the best for storing and retrieving files on the fly ✊🏾😎 I’m a freelance musician… I play in about 12 bands plus I get a lot of referrals… this app keeps me well organized when mp3s and pdfs starts piling up 😅
  4. [R23] Box 5/5 · US Box is the best: Box offers 10 GB of storage plus can edit .txt or code! recommended for developers
  5. [R2] Box 5/5 · US Great: Great easy to use.
  6. [R3] Box 3/5 · US “New Look” horrible: The New Look makes it harder to see the full file or folder name. Larger font and icons plus dead space on right leaves no room for the full name. I don’t care if it matches iOS 26, keep the app useful for the user. I’ve used the iPhone Box app from when it was first offered. I love Box, but the app is getting more user unfriendly each update chasing glamor instead of usabilit
  7. [R4] Box 2/5 · US Sloppy: This USED to be a good app but they have really let it go. After you delete files, to add more there is a “+” button that doesn’t show until you press “cancel” which of course always makes you wonder if they are undoing what you just did. And even that setup changes weekly. It’s a mess.
  8. [R9] Box 3/5 · US Google authentication doesn’t work on mobile app: I can’t sign in on the app because it only allows you to type your email / password and doesn’t offer Google sign in and when I try that it says it’s incorrect.
  9. [R6] Box 3/5 · US If only the iOS app was not ridiculously slow…: If only the iOS app was not ridiculously slow, Box would be the absolute best. Please fix this
  10. [R7] Box 1/5 · US Recent update: Very slow loading of files and folders
  11. [R10] Box 1/5 · US Always crashing, doesn’t always open files, laggy and slow: Major fixes needed. Using the camera that is built in to the app is a nightmare. It lags SO much, takes 5 minutes to take 1 picture and that’s if you’re lucky enough for it to even do that. Now I have resorted to taking photos with my phone and upload them through the app. I don’t like doing this because my camera is full of work pictures
  12. [R11] Box 5/5 · US Box is the best: La aplicación es una de las más seguras y que ha estado ya por muchos años. Eso la hace confiable. 100 % recomendada
  13. [R22] Box 1/5 · US HORRIBLE: Horrible customer service. There are much better and less expensive platforms.
  14. [R29] Box 5/5 · US GENUINE REVIEW: i’ve been using storage services for almost the longest time and it’s interesting that as an Apple user and also as a person who never has a lot of money that’s today as I’m shifting through iCloud files and trying to find a better way just to do what I do in general I intuitively just get the vibe to come back and download box again and I looked at the updates and it’s totally dif
  15. [R37] Box 1/5 · US Stagnant functionality and broken billing: I have been a customer for 10+ years, and it is clearly time to move on. If you are looking to host family digital assets, this app has stopped in its development for you years ago. The photo sync is borderline broken. Pretty much useless if you have a lot of photos. They have clearly abandoned the consumer market. Their billing system is broken too. T
  16. [R14] Box 4/5 · US Transparency: Love the app I have been using it for a year and it’s the best cloud storage app I have ever used plus it has tons of other features that make life easy for me… my only complaint is that box is not more transparent about the updates… each time box updates it essentially the says the same thing… bug fixes. There are some things that I have come to work around but it would amazing see
  17. [R59] Box 5/5 · US I would like to express my gratitude 😊: I was fortunate to discover this platform before mobile apps existed, back when it was simply Box.net. I emailed the team with a question, and toward the end of our conversation, they mentioned that they had just launched the site. As a token of appreciation for being one of their first users, they granted me 50 gigabytes per month of lifetime storage. Nine
  18. [R93] Microsoft 365 Copilot 3/5 · GB I like it but...: The lastest version has started hiding parts of answers in little popups that are really awkward and stifle reading flow. Please go back to having the whole answer in-line. It was a 5 but now it's a 3 because it's no longer better than my desktop. (I couldn't find anywhere for feedback in the app so I'm writing here)
  19. [R73] Microsoft 365 Copilot 1/5 · US Useless: This feature only messes up what I am doing. It doesn’t appear that it can be removed so I never see it again!!! Now, I’d like to know where is my 365 subscription?
  20. [R82] Microsoft 365 Copilot 1/5 · US Utter garbage: I pay monthly for 365 but this garbage app doesn’t acknowledge my purchase, so I can’t use it.
  21. [R16] Box 1/5 · US Terrible: Terrible. Couldn’t open anything just spinning forever.
  22. [R63] Microsoft 365 Copilot 3/5 · US A bit behind…: 1. Model seems to be behind on docs. Answers are two-to-three versions ago. 2. When giving solutions, it blasts you with too many solution paths. Needs to be more stepwise.
  23. [R64] Microsoft 365 Copilot 1/5 · US By far the dumbest AI: Constantly forget instructions, makes basic mistakes and even lies at time! Don’t ask it anything more than proofreading things or translations. Honestly Microsoft should pay us to use this joke of an AI.
  24. [R78] Microsoft 365 Copilot 3/5 · US Copilot: Sometimes copilot is great! But other times copilot messes up my document so badly that I have to start over and fix the mess. One time copilot reworded everything in a way that was completely wrong and another time I asked copilot to put in bullets exactly as the highlighted example I gave and copilot did then opposite!!
  25. [R85] Microsoft 365 Copilot 2/5 · US Not very accurate: I get about 1 out of 10 responses that are correct. The links provided don’t necessarily go to what was described. Hard or impossible to provide photos when using on an iPad. Not sure if this is easier on a PC.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store