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Updated July 2026 · real, multi-region App Store reviews
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The verdict on

Box

45
User verdict / 100 High confidence Divided

Box by Box, Inc. is a cloud storage app that has historically been well-regarded for its reliability and security, but recent updates have introduced significant performance issues, usability problems, and frequent crashes, leading to a decline in user satisfaction.

4.8★ lifetime (190,108) Free + in-app purchases since 2019 by Box, Inc. updated 0.1 mo ago recent negative 37% 120 reviews across 4 regions
Performance & Stability User Interface (UI) / User Experience (UX) File Management & Syncing Login & Authentication Integration & Features Customer Support
5★376
4★64
3★78
2★68
1★237
recent reviews across 4 regions, vs the 4.8★ lifetime average

Box by Box, Inc. is a cloud storage application that has received a high lifetime rating, but recent user reviews indicate a negative trajectory due to widespread issues with slowness, frequent crashes, and a frustrating user interface. While some users still praise its storage capabilities and security, many report critical problems with file access, syncing, and basic app functionality after recent updates.

What users like

  • Reliable and secure cloud storage, especially for business useR8R17R29R112
  • Good for sharing documents with clients and teamsR8R50R112
  • Useful for organizing music files and other documentsR9R25R55
  • Offers a substantial amount of free storage (10GB) compared to some competitorsR27R107R370

What users complain about

  • Frequent crashes, lag, and extreme slowness make the app difficult to useR4R5R10R14
  • User interface and experience have deteriorated with recent updates, making navigation and file management harderR3R6R7R94
  • Issues with file syncing, uploading, and downloading, including files not appearing or being lostR15R22R23R33
  • Login and authentication problems, including frequent logouts and lack of support for password managers or Google sign-inR34R36R40R44
  • Built-in camera and scanning features are buggy and slowR5R42
  • Poor integration with iOS Files app and other Apple ecosystem featuresR13R24R45R310
  • Customer service is often reported as unhelpful or non-existent for critical issuesR12R36R59R71
  • High battery consumption, especially when viewing PDFsR21

Latest update · v7.2.0

What the developer says changed (the verdict above weighs this against what reviewers report):

We are excited to bring you new features to make working on the go smoother, smarter, and more collaborative with the latest update to the Box Mobile app! What's New: * Box AI in search bar: You can now ask Box AI questions directly in the search bar to quickly extract insights and answers from your files * Easier access to Notes: We have redesigned the bottom navigation bar so you can access your Box Notes faster than ever * Dedicated Notes search: Instantly find the exact Box Note you need with a new search function built directly into your Notes view Update to the latest version today to enjoy these new features. Thank you for using Box!

Recurring themes

Performance & Stability negative
Many users report the app is extremely slow, laggy, and prone to crashing, making it difficult to perform basic tasks like opening files, uploading, or navigating folders. This contradicts the developer's notes which imply improvements for 'working on the go smoother'.R4R5R10R14
User Interface (UI) / User Experience (UX) negative
Recent updates have led to a 'new look' that many users find less intuitive and harder to use, with issues like truncated file names, difficulty moving multiple files, and features being moved or removed. Users feel usability has been sacrificed for aesthetics.R3R6R7R43
File Management & Syncing negative
Users experience significant problems with files not syncing, failing to upload or download, or even being deleted. Offline mode is also reported as unreliable. Some users cannot upload files at all through the app.R15R22R23R33
Login & Authentication negative
A recurring issue is the app constantly logging users out, failing to use saved passwords, or not supporting Google sign-in or password managers. Some users are unable to log in at all, getting stuck in loops or error messages.R34R36R40R44
Integration & Features negative
Users report poor integration with the iOS Files app, WhatsApp, and Google Photos. Specific features like the in-app camera/scanner are buggy, and some users note the removal of basic sharing options. The app also lacks features available on desktop, like 'Tasks'.R5R13R24R37
Customer Support negative
Multiple reviews highlight poor or non-existent customer support, making it difficult for users to resolve critical issues like account access, file loss, or technical problems.R12R36R59R71

Who it's for

Box is for users who prioritize secure cloud storage and document sharing for business or team collaboration, especially those who have used it for a long time and are familiar with its ecosystem R8R17R112. It might appeal to users needing a large free storage tier (10GB) R27R370. It is NOT for users who require a fast, stable, and intuitive mobile app experience, reliable file syncing, or seamless integration with the iOS ecosystem R5R33R45.

Evidence note: The recent reviews skew heavily negative, which contrasts with the high lifetime rating. Many positive reviews are short and general, while negative reviews provide detailed accounts of specific problems. The developer's release notes mention new features but do not address the widespread performance and stability issues reported by users.

Frequently asked

Is Box by Box, Inc. reliable for file storage and syncing?
While Box has a history of being a reliable and secure platform for file storage, recent user reviews indicate significant issues with syncing, uploading, and downloading files, with some users reporting files not appearing or even being lost R15R23R33.
Does the Box mobile app integrate well with iOS features?
No, many users report poor integration with the iOS Files app, making it difficult to access or edit files, and also note a lack of sharing options to Box from other iOS apps like WhatsApp or Google Photos R13R24R45R310.
Are there performance issues with the Box mobile app?
Yes, numerous recent reviews indicate the Box mobile app is very slow, laggy, frequently crashes, and takes a long time to load files and folders, making it frustrating to use R4R5R10R14.
Is customer support responsive for Box users?
No, several users report that Box customer support is difficult to reach, non-existent, or unhelpful when critical issues arise, even for paying customers R12R36R59R71.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R8] 5/5 · US Amazing for use with OpenClaw: Great working with openclaw as file system allows you to share documents via openclaw with 3rd parties in controlled manner.
  2. [R17] 5/5 · US Box is the best: La aplicación es una de las más seguras y que ha estado ya por muchos años. Eso la hace confiable. 100 % recomendada
  3. [R29] 5/5 · US Reliable: The most reliable and safe form of data storage
  4. [R112] 5/5 · US Best option for small business: Box has transformed our small business, enabling us to share documents seamlessly with our Executive Team. Easy to use and secure!
  5. [R50] 5/5 · US Client sharing: I am a custom home builder in Central Texas and I do cost plus contract with my client. I share with him all the invoices and plans. This app right here is the best cloud sharing app I’ve ever used. Once you open files they’re there for you to open even when you don’t have a strong signal. Google Drive takes forever for a file to download. Boxes an amazing tool.
  6. [R9] 4/5 · US Box for music files: It would be great to allow the same playback speed settings when using the app that are available when accessing the same files via a web browser.
  7. [R25] 5/5 · US Great App: Box is the best for storing and retrieving files on the fly ✊🏾😎 I’m a freelance musician… I play in about 12 bands plus I get a lot of referrals… this app keeps me well organized when mp3s and pdfs starts piling up 😅
  8. [R55] 5/5 · US Excelente. Plataforma: Muy buena opción para guardar y descargar mi música !!👍
  9. [R27] 5/5 · US Box is the best: Box offers 10 GB of storage plus can edit .txt or code! recommended for developers
  10. [R107] 5/5 · US Better than Dropbox: This app has way more storage without charging you like Dropbox
  11. [R370] 3/5 · GB Good app, feature request below for developers: Switched to Box because 10gb of free storages meets all my needs, the app is clean and does the job although can be slow at times to download previews. Feature request for opening word documents, can the quick option for pages be put under the “open in word” menu action? Thanks
  12. [R4] 1/5 · US Recent update: Very slow loading of files and folders
  13. [R5] 1/5 · US Always crashing, doesn’t always open files, laggy and slow: Major fixes needed. Using the camera that is built in to the app is a nightmare. It lags SO much, takes 5 minutes to take 1 picture and that’s if you’re lucky enough for it to even do that. Now I have resorted to taking photos with my phone and upload them through the app. I don’t like doing this because my camera is full of work pictures
  14. [R10] 1/5 · US Terrible: Terrible. Couldn’t open anything just spinning forever.
  15. [R14] 1/5 · US Stuck HORRIBLY: It used to be a pleasure to use Box, something changed. Now it gets stuck. I use it on my iPhone 16 max pro, and it’s practically useless. Please unfix what you just fixed. Thank you very much! Maybe it’s the AI you’re using. I am looking to switch out of Box of this isn’t fixed soon.
  16. [R3] 2/5 · US Sloppy: This USED to be a good app but they have really let it go. After you delete files, to add more there is a “+” button that doesn’t show until you press “cancel” which of course always makes you wonder if they are undoing what you just did. And even that setup changes weekly. It’s a mess.
  17. [R6] 2/5 · US This used to be a great app: I don’t know what the thought process was on this latest update but undo it. Using on the phone is now harder to move multiple files at once. I hate it all.
  18. [R7] 3/5 · US “New Look” horrible: The New Look makes it harder to see the full file or folder name. Larger font and icons plus dead space on right leaves no room for the full name. I don’t care if it matches iOS 26, keep the app useful for the user. I’ve used the iPhone Box app from when it was first offered. I love Box, but the app is getting more user unfriendly each update chasing glamor instead of usabilit
  19. [R94] 3/5 · US New Update is Trash: I use box for work and have no issue on desktop but the new mobile update is NOT user friendly. They got rid of some features, reorganized and moved others under new tabs, and overall did a horrible job with the ux/ ui redesign. Disappointing that they’ve made it more difficult instead of simpler.
  20. [R15] 1/5 · US Poor and unreliable app.: Slow app. Crashes frequently. Offline mode not reliable (content not always available offline even though it has been downloaded for offline use). Overall poor and unreliable.
  21. [R22] 1/5 · US Slowest uploads: Cannot upload efficiently- I have the newest iPhone. You have to stay in the app. Cannot do anything else - takes an hour to do 20 photos/videos. Garbage system.
  22. [R23] 1/5 · US Your data is NOT safe!!: Box just erased my files! I will never trust this service with my data ever again. I had recent files which I had just created on my phone with a scanner app which had not yet synced to the cloud. The files showed up in the iOS Files app (which can be used to browse Box) & in the scanner app’s browser (which utilizes the Files app). But they did NOT show in the Box app. Ch
  23. [R33] 1/5 · US Sync Issues Regardless of Wifi: I have an iPhone 16 & high speed home internet and my files never want to sync from my phone. My experience with this app has been a nightmare and I would never use if not for my work requiring it, nor would I ever recommend this app to another person. 1 Star rating until this is fixed.
  24. [R34] 1/5 · US Horrible: The app is outdated and horrible to use. Can not copy or paste to get in, does not access my passwords app. Most of the Apple APIs do not connect. It is an overall dreadful experience. It seems like they haven’t touched the app for updates for years.
  25. [R36] 2/5 · US Outdated Technology: The app doesn’t support password managers logging you in so getting into the app at all is a frustrating experience. many times when it texts you a two factor code the code won’t work then it won’t send you another one. there is no way to send in a trouble ticket on the website. No way to contact anyone for help. Just endless pages to read that don’t answer your question. as a
  26. [R40] 3/5 · US Google authentication doesn’t work on mobile app: I can’t sign in on the app because it only allows you to type your email / password and doesn’t offer Google sign in and when I try that it says it’s incorrect.
  27. [R44] 3/5 · US Box Interface: The App has difficulty using the Apple ecosystem! Constantly logs you out without the ability to automatically use your save passwords to log you back in! Been using this app for years and it seems to be specifically the app and not the desktop interface. Each time I open the app from my phone, it asks to login again and refuses to use the password link already saved on my phone. N
  28. [R42] 3/5 · US Decent - A lot to be desired: When it works it works well, which is why it’s getting 3 stars. So what doesn’t work? 1. I almost always have to enter a folder, leave it, then reenter it to see documents. No matter how long I wait they won’t show up the first time. 2. It’s VERY hard to get documents to and from Adobe (to be fair this might be Adobe’s fault…but it’s really easy from Google Docs s
  29. [R13] 1/5 · US Bad Sharing: No option to share to box from WhatsApp or Google Photos. this option is available on Android.
  30. [R24] 2/5 · US No useful access to files: Without integration with Files, and the ability to edit files on Box, this app is basically useless.
  31. [R45] 1/5 · US Box and Files Integration is Broken: Please work with Apple to fix Box’s integration with the Files app. It is not working at the moment, from what sounds like some recent updates.
  32. [R310] 3/5 · GB iPad upload: I wish I could upload files/picsture from “files” on iPad only able to upload multiple images from camera roll very annoying
  33. [R12] 1/5 · US HORRIBLE: Horrible customer service. There are much better and less expensive platforms.
  34. [R59] 2/5 · US Horrible Customer Support: Great cloud storage but lately their software won’t install on Mac OS and the customer support for this issue has been non-existent.
  35. [R71] 4/5 · US Pretty Good: I’ve been a longtime user of Box. I’ve loved it and recommended it to countless for the past decade but won’t be anymore. My app keeps giving me errors and all sorts of issues syncing. I’ve spent hours trying to correct whatever is happening. The company doesn’t have a customer service number for someone to walk me through a correction either. If a company doesn’t have a customer serv
  36. [R21] 1/5 · US Horrible battery consumption: The app functions reasonably well, but its battery consumption is horrible! 2 hours on screen viewing pdfs results in 42% battery consumption on a 13” iPad? That’s insane.
  37. [R43] 2/5 · US Frustrating UX: I want to be able to do 3 things with this app: See my files - feature sometimes works Download files - feature never works Upload files - gave up on app without trying The app is often unable to show me the contents of folders, returning a network error. However, I am able to see the contents on a session in the web browser, indicating a problem with the app, not the network. Do
  38. [R37] 1/5 · US Removed ability to share link with anyone: So annoyed they removed the ability to share with anyone who has a link. Time to find another solution I guess.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store