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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Keeper Password Manager vs LastPass Password Manager

Keeper Password Manager 4.9★ · Free to download 75
Winner Keeper Password Manager
LastPass Password Manager 4.4★ · Free to download 60

Keeper Password Manager has a slight edge over LastPass Password Manager due to its more consistent reliability and better customer service, despite both apps facing criticism for increasing prices and occasional technical issues.

Full reviews: Keeper Password Manager · LastPass Password Manager

Keeper Password Manager and LastPass Password Manager both offer essential password management, but Keeper generally provides a more reliable experience and better customer support. LastPass struggles with frequent login issues, a clunky interface, and poor customer service, while Keeper's main drawbacks are its rising costs and aggressive upsells.

Head to head

Features edge: Keeper Password ManagerR12R14R18R20
Keeper Password Manager Keeper is praised for its ability to store various types of notes and history, not just passwords, and its secure, easy-to-manipulate interface R14. Users appreciate its strong encryption and long-term reliability for finding logins R20. However, some users report issues with autofill not working as expected, especially for new logins in third-party apps R12, and a frustrating bug where the app tries to become the default for opening all file types R18.
LastPass Password Manager LastPass users value its core function of saving and managing passwords, with many finding it essential for handling numerous accounts . Some appreciate the ability to share passwords . However, a significant number of users report critical features like 'Add Item' for new passwords, password generation, and saving new credentials to the vault are broken or don't work consistently . The interface is often described as clunky and archaic .
Ease of Use edge: Keeper Password ManagerR10R11R13R28
Keeper Password Manager Many Keeper users find the app easy to use, access, and manipulate, appreciating its straightforward interface R11R10. However, some recent changes have made the free version less functional, forcing users to upgrade for features like autofill and adding new passwords . There are also reports of syncing issues between devices and problems with the app loading or requiring Wi-Fi/data even when offline options are enabled R13R28.
LastPass Password Manager LastPass is generally considered easy to use by many long-term users . However, a substantial number of users describe it as difficult, non-intuitive, and clunky . Specific complaints include the app deleting entered information when switching screens , difficulty with password export for migration , and issues with the search function on iPad . Older users also find it hard to master .
Reliability edge: Keeper Password ManagerR2R8R13R14
Keeper Password Manager Keeper is widely praised for its reliability and security, with many users having used it for years without issues R2R8R14. Users trust it with sensitive data and appreciate its consistent performance . However, some recent reviews highlight critical reliability problems, including biometric login failures, master password issues leading to lockouts R25, and the app not loading or syncing properly R13. There are also reports of 2FA codes being randomly deleted and the app becoming unresponsive after updates .
LastPass Password Manager LastPass's reliability is a major point of contention. While some users report no problems and find it reliable , a significant number experience frequent issues. Common complaints include Face ID/biometric login failing constantly, forcing users to enter long master passwords R69R87R88. The app often signs users out unexpectedly , fails to save or update passwords , and crashes when inserting passwords into other apps . Users also report being locked out due to issues with account recovery and MFA .
Price/Value tieR1R3R4R6
Keeper Password Manager Keeper users are increasingly frustrated with rising subscription costs, with many reporting prices doubling or more over recent years, reaching $40-$50 per year R4R6R9R21. Many feel it's too expensive, especially with free alternatives available R21. There are also complaints about aggressive upsells for storage R1 and being forced to upgrade to access basic features previously available in the free version . Some users also report auto-renewal issues and being charged for unwanted services R1R3.
LastPass Password Manager LastPass users express significant dissatisfaction with its pricing model, particularly the requirement for a paid subscription to use the app across multiple devices R73R120. This change has led many to switch to competitors. Some paid users feel the value has declined, citing issues after upgrading to Premium . While some consider it worth the money , the lack of a truly functional free tier for multi-device use is a major drawback R73R120.
Support edge: Keeper Password ManagerR5R15R16R17
Keeper Password Manager Keeper receives mixed reviews for customer service. Some users praise the support team for being excellent, patient, and helpful in resolving account issues R5R17. However, others report poor customer service, including unresponsiveness, difficulty getting help for locked accounts, and no telephone support R15. There are also complaints about the inability to cancel subscriptions within the app, requiring contact with support R16.
LastPass Password Manager LastPass's customer support is overwhelmingly criticized as horrendous or non-existent. Users report being unable to get help for login issues, master password resets, or MFA problems, especially if they can't log in to access support . Many describe an endless cycle of unhelpful articles and no direct contact options, leading to extreme frustration and being locked out of their accounts .
Pick Keeper Password Manager if

you prioritize consistent reliability and generally good customer support, even if it means paying a higher, increasing subscription fee R2R5R14.

Pick LastPass Password Manager if

you are a long-time user who has found it stable and easy to use, and you are willing to tolerate occasional bugs and poor customer support .

Evidence note: Both apps have a significant number of negative recent reviews, particularly concerning price increases and technical glitches. LastPass's negative reviews are more heavily skewed towards critical functionality issues and non-existent customer support, while Keeper's negatives are more focused on pricing and aggressive upsells.

Frequently asked

How much does Keeper Password Manager cost?
Keeper Password Manager's price has been increasing, with many users reporting annual costs rising to $40-$50 per year, and some paying as much as $80-$91 annually R4R9R21R46.
Does LastPass Password Manager have a free tier?
LastPass Password Manager has a free tier, but recent changes require users to pick between mobile or computer access, making multi-device use a paid feature R73R120.
Are there issues with Face ID or biometric login for these apps?
LastPass users frequently report issues with Face ID and biometric login, often requiring them to manually enter their master password R69R87R88. Keeper has also had reports of biometric ability stopping after updates R25.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R12] Keeper Password Manager 3/5 · US Great, but needs improvement.: When I am making a new login while in third party app, it should auto complete my username as I type, based my existing usernames.
  2. [R14] Keeper Password Manager 5/5 · US Have used this app for 15+ yrs!: Couldn’t live without this app. Buy it and you won’t regret it! Definitely worth the money!!!Used it while employed as an Exec Asst and now that I’m retired, use it even more for EVERYTHING that needs a password. Plus you there’s space where you can keep all kinds of notes and history for each entry..if you need to. LOVE IT!
  3. [R18] Keeper Password Manager 3/5 · US Love the app- but one problem makes it horrible: I’m not sure why, but this app makes itself the default app to open any types of files on my phone. And it doesn’t work… I only need it for passwords. I’ve paid for this app for years and never understood this. Going to have to find another app now because this is horrible.
  4. [R20] Keeper Password Manager 5/5 · US Life saver: This app saved me so many times. I add everything g to this and years later I can find my log ins. Better than passwords on Apple.
  5. [R10] Keeper Password Manager 1/5 · US indispensable, even young minds forget passwords. Love this app: make sure you don't forget to put in all the information and add notes. you can update easily too.
  6. [R11] Keeper Password Manager 5/5 · US Aplicación: Es una aplicación segura y fe fácil accesibilidad
  7. [R13] Keeper Password Manager 1/5 · US Unhappy with app: I’ve used this app for a few years now. Recently had to pay twice when they changed the subscription and now the app never wants to load to pull up my passwords. I would’ve cancelled my subscription and moved all my passwords to apple’s password manager if that had worked properly. I feel I pay too much for a too little+ a janky app
  8. [R28] Keeper Password Manager 1/5 · US This app just gets worse with each release: I’m paying almost $50/year now for this app, and the performance just gets worse and worse. Multiple times now, I’ve attempted to access my passwords in airplane mode while on long 10+ hour flights. I’m then prompted to enter my master password, which I don’t have access to since I’m offline. I have offline options enabled, stay logged in, Touch ID, etc
  9. [R2] Keeper Password Manager 5/5 · US President: One of the very best program I use daily. Highly recommend to anyone.
  10. [R8] Keeper Password Manager 5/5 · US Membership: I have used it for more years than I know. I love it!
  11. [R1] Keeper Password Manager 2/5 · US Works fine - Read the fine print before subscribing: I’ve had this app for about. 5-6 years. I used it bunch in the beginning but once I switched to an IPhone I never had the need for the Keeper app. Unfortunately it has been on auto renewal and somehow along the way additional storage was added to my account. I didn’t ask for it or have the need for it and if you look inside my account you would
  12. [R3] Keeper Password Manager 3/5 · US Auto-Renew is a gotcha.: Good product But…They will charge your account three weeks ahead of time before the auto renew date and NOT give you a refund.
  13. [R4] Keeper Password Manager 1/5 · US very expensive: from when I started the cost has more than doubled and keep going up, it seems, every year.
  14. [R6] Keeper Password Manager 3/5 · US $: Too expensive
  15. [R5] Keeper Password Manager 5/5 · US 5 Star Customer Service: Excellent customer service! Walked me through the whole process of getting my account back up after I got a new phone and lost my password. Great product and service.
  16. [R15] Keeper Password Manager 3/5 · US Review: I love the app! I had been using the free version it for a while. Then i was suddenly unable to use & could not have anyone help me to get it resolved. Months later, my husband subscribed then we paid for the family plan. We are now able to use it. I love the app and I’m so glad we get to finally use it. I just have a lot of passwords that I can’t access,now. My only complaint is the custo
  17. [R16] Keeper Password Manager 1/5 · US I’m possible to cancel: The app doesn’t allow the opportunity to cancel, it’s an extra headache for users and would caution against anyone who would like the option to cancel on the app without having to contact their support team.
  18. [R17] Keeper Password Manager 5/5 · US Happy camper.: Absolutely no complaints and have used this service for several years. The one time I did reach out with a few questions they were awesome!
  19. [R9] Keeper Password Manager 3/5 · US Frustrating that the prices keep rising: I've been using this program for years, since January 2011. I've loved it, which is why I've used it so long, my mom started using it a few years after me. However, the constant price changes are frustrating and not it is $42.99 per year? I'm so tired of subscriptions in general, but certainly when it is this much. I don't use this across multiple devices,
  20. [R21] Keeper Password Manager 3/5 · GB Too expensive with free alternative: The price hike seemed unnecessarily big (nearly double) for no extra features. So I moved. That’s about it. Hope that helps. A bit more detail… Been using Keeper for 5 years or so. Been useful. However, the doubling of the price this year made me try the native password app on the Mac / iOS. You can migrate from one to the other fairly easily by exporting Kee
  21. [R46] Keeper Password Manager 1/5 · US Money Hungry: I’ve had this app forever it seems like, and I used to pay $14.99 annually for many, many years! Last year (2025) they increased the price to $39.99, and now they want to increase it again?! I’m about to cut ties with Password Keeper. The passwords app on iPhone works just as well and gives the option to add notes, codes, passkeys, and share with family. So why am I going to continue
  22. [R73] LastPass Password Manager 1/5 · US Forcing one account…: Not allowing someone to switch between computer and mobile devices as they wish without a subscription is pretty stupid. Switched to bit warden and then payed for their subscription because they didn’t strong arm me into it.
  23. [R120] LastPass Password Manager 1/5 · US Horrible Product: Its genuinely insane that you need to purchase a subscription to be able to use the app on multiple devices. I should not have to pay money to not have all my passwords locked on my computer. Genuinely disappointing.
  24. [R25] Keeper Password Manager 1/5 · US Failed completely: At first, the biometric ability stopped working after an update, but I kept using it. Now, my master password stopped working and I am locked out from all my passwords. DO NOT TRUST KEEPER PASSWORD MANAGER!
  25. [R69] LastPass Password Manager 3/5 · US No Face ID: The password saving, that’s all good. But the constant ask of attaching BIOMETRIC DATA to this?? Unreal. That’s what is keeping my rating from being a 5/5.
  26. [R87] LastPass Password Manager 3/5 · GB Sketchy: When using LPass on my iPhone I find that it will not always log me in using face recognition. I then have use the password. So now considering an alternative vault system.
  27. [R88] LastPass Password Manager 1/5 · US Removing FaceID is a deal breaker.: This decision is such a bad decision on LastPass development that I’m abandoning LastPass and moving to a different solution even though my subscription has just renewed. It’s practically unusable for the purposes I want on a mobile device. Congratulations to whoever made this decision at LastPass. You should change your title to head of subscription-renew

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store