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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Tripadvisor vs Hopper

Tripadvisor 4.8★ · Free + IAP 70
Winner Tie
Hopper 4.8★ · Free to download 65

Tripadvisor is better for discovering and reviewing travel experiences, while Hopper is better for finding and tracking deals on flights and hotels, but with significant customer service risks.

Full reviews: Tripadvisor · Hopper

Tripadvisor excels as a comprehensive resource for reviews and travel information, though recent app changes have frustrated some users. Hopper is praised for its price tracking and deals on flights and hotels, but it faces widespread criticism for poor customer service and hidden fees.

Head to head

Features & Information edge: TripadvisorR1R2R5R8
Tripadvisor Tripadvisor is highly valued for its extensive reviews of hotels, restaurants, and attractions, helping users plan trips and avoid negative experiences R2R5R8. However, recent updates have removed the list view for nearby attractions and restaurants, forcing users to rely on a map, which many find clunky and unhelpful R1R10R35R39.
Hopper Hopper is praised for its ability to track flight and hotel prices, notifying users when prices are predicted to go up or down, which helps save money . Some users appreciate the convenience of finding multiple options in one app . However, some find the app's search filters inadequate, showing hotels far away, and complain about excessive advertisements .
Ease of Use tieR1R10R31R35
Tripadvisor Tripadvisor was historically easy to use, but recent changes to the map interface, removing the list view, have made it clunky and difficult to navigate for many users R1R10R35R39. Some users also report bugs and app crashes R31.
Hopper Hopper is generally considered user-friendly for searching and tracking prices . However, users report app errors during booking, such as price changes or inability to complete bookings , and issues with incorrect dates being booked . Some also find the app useless due to connectivity problems or being forced to log in .
Reliability & Trustworthiness edge: TripadvisorR27R33R37R46
Tripadvisor Tripadvisor is generally trusted for its reviews R46. However, some users report issues with reviews not being published R33, and concerns about hidden rooms for 'partners' or increased prices when redirected to other booking sites R27. There are also instances of tours being cancelled due to rule changes without proper communication R37.
Hopper Hopper faces significant reliability issues, with multiple users calling it a 'scam' due to bookings not being confirmed by hotels , incorrect room types being booked R64, and hidden fees or inaccurate pricing R73R81R105. The price prediction feature, while generally liked, is sometimes inaccurate, leading to higher costs .
Customer Support & Issue Resolution edge: TripadvisorR21R23R29R37
Tripadvisor Tripadvisor's customer support is criticized for not helping with tour issues R23R29, refusing refunds for weather-related safety concerns , and poor communication regarding cancellations R37. Some users also report unresponsiveness from businesses listed on the platform R21.
Hopper Hopper's customer service is widely described as 'terrible' and 'useless' R64R70R73R87. Users report long hold times, unhelpful agents, being blamed for issues, and difficulty reaching human support, often being stuck with AI chatbots R64R87. Refund processes are particularly problematic, with users waiting weeks or even months without resolution . There are also complaints about being charged a fee for asking questions R63.
Price/Value tieR6R7R9R16
Tripadvisor Tripadvisor is generally seen as a valuable free resource for travel information R46. While it offers booking options, some users note that prices for tickets can be higher than booking directly and that some experiences, like hotels or meals, can be expensive for the value received R6R7R9R16.
Hopper Hopper is often praised for finding competitive and cheaper flight and hotel prices . However, many users report hidden fees, such as resort fees not included in the initial price R73R81R105, or additional charges for customer service R63 and making changes .
Pick Tripadvisor if

You prioritize comprehensive reviews and information for planning your trips, especially for restaurants and attractions, and value a platform where user contributions are generally trusted R46.

Pick Hopper if

You are primarily looking for deals on flights and hotels and want an app that can track prices and notify you of potential savings .

Evidence note: Hopper has a much larger volume of reviews, with a significant portion of recent reviews highlighting severe customer service and reliability issues, despite its high lifetime rating. Tripadvisor's recent negative reviews focus heavily on app usability changes.

Frequently asked

Is Tripadvisor good for finding things to do nearby?
Tripadvisor used to be excellent for finding nearby attractions and restaurants with a list view, but recent updates have removed this feature, making it less convenient for many users who now only have a map view R1R35R39R53.
Does Hopper have good customer service?
Hopper's customer service is widely criticized as terrible and unhelpful, with users reporting long hold times, difficulty reaching human agents, and unresolved issues regarding bookings and refunds R64R70R73R87.
Are there hidden fees with Hopper?
Yes, many Hopper users report hidden fees, such as resort fees not included in the initial price shown in the app R73R81R105, and charges for customer service inquiries R63 or making changes to bookings .

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] Tripadvisor 1/5 · US Nothing like breaking a perfect app for no reason: I’ve been using y’all for years, but I’ve got to find an alternative. This mapbox map thing is clunky and unhelpful As a user: I would like to see a list of things to do nearby. Clicking “Nearby” brings me to an infuriating map with no list view. I have no interest in zooming in to various pins on the map & clicking through them. Feels like y’a
  2. [R2] Tripadvisor 5/5 · US An Absolute 10/10 Experience with Danger’s Boat Tour!: Our trip with Captain Joe and his incredible crew was hands-down fantastic. From start to finish, the crew went above and beyond, the two crew ladies, Morgan and Deny, were absolute lifesavers, helping my daughter with a rubber band and coming to the rescue with the perfect sun protection. Morgan even learned our names. ❤️ Here are the highligh
  3. [R5] Tripadvisor 5/5 · US Great experience: Had a great time during our stay here. The staff was very friendly and the service was great. Will definitely recommend. The chef prepared very delicious food and it was very fresh.
  4. [R8] Tripadvisor 5/5 · US Stayed at inner banks inn Edenton NC: Had a group of family members occupy 5 rooms. We stayed in 2 of the houses. These are historic buildings so you get the feeling of how it was living a hundred years ago. The a/c thermostat adjusted to cool down in area summer temperatures. The dining room , breakfast and staff were very accommodating. The managers and owners wanted to verify that all was
  5. [R10] Tripadvisor 1/5 · US Not handy anymore: Your site is not easy to use anymore. I deleted your app.
  6. [R31] Tripadvisor 1/5 · US Buggy: Something Went Wrong Reload Page Reload Button Press the button. Same message. No way out. Deleting app. Obviously designed without user experience expert. Maybe designed by AI or developer or marketing people. Ugh!
  7. [R35] Tripadvisor 2/5 · US Removal of list view greatly reduces the usefulness of the app: Long time user. I have found the app incredibly useful when visiting a new city. Unfortunately the app will no longer show a list of sorted and filtered options. The only way to view results is on a map. I do like the map when looking for things close to me. Unfortunately this map view is useless when looking for options no
  8. [R27] Tripadvisor 2/5 · US Hiding Rooms for “partners”????: I tried to book a room, there were 6 available but when I tried to get one it sent me to booking.com instead and the price increased by $40 and now it won’t even show me the room.
  9. [R33] Tripadvisor 1/5 · US FAKE RATING TripAdvisor removes removes they don’t like without cause: Trip advisor doesn’t post ALL reviews that are submitted even if they are 100% truthful based on real experiences with a business. So don’t bother using this site as a consumer because they lie. You are not seeing the true rating of places because they are purposely removing bad reviews without reasonable cause. NO FREE SPEECH
  10. [R37] Tripadvisor 2/5 · US Know before Rome: Booked our tickets way in advance for the colosseum and trevi fountain. New rules hit regarding who is allowed as certified tour companies and who is not. I recommend booking through the ACTUAL page to visit. Needless to say our was cancelled and as for the trevi we never received which is checked starting at 9am. I requested a refund but since that am communication has stopped.
  11. [R46] Tripadvisor 5/5 · US A site to trust: Always use Trip Advisor when we’re traveling and looking for hotels or places to eat - we trust the reviews.
  12. [R21] Tripadvisor 1/5 · US Rosalie’s restaurant: Have been going to Rosalie’s for the past 25 years and always received top quality food. However, in June, we went in for dinner and both entrées were well below expected level of food quality. We advised our server, but no one seemed to be interested so we sent uneaten Meals back and went home. I wrote a letter explaining the situation to the owner and never received a reply
  13. [R23] Tripadvisor 1/5 · US Won’t help with tour issues: Good place to book tours, but we had lots of tour issues while visiting Italy & TripAdvisor did not help at all. I heard GetyourGuide is more helpful - so I will be using on my next trip.
  14. [R29] Tripadvisor 1/5 · US Dont use this company: This company is unprofessional and inconsiderate of there customers.. they have no issues taking your money and then make you try and resolve issues with tour agents rather through them where the trip or activity was booked. Then they waste your time transferring you from agent to agent which all are of no help and when you try to escalate it they tell you no supervisor is a
  15. [R6] Tripadvisor 3/5 · GB Blackfriars Inverness: Booked Blackfriars trip for a birthday getaway we paid £225 for one night. The staff were friendly the room was very clean. But for the price we paid we were disappointed. The room was basic. There were 2 people one chair the room felt cramped, it has themes but the had no relevance to the names. Had a n evening meal it was expensive and greasy not pleasant. We also had brea
  16. [R7] Tripadvisor 2/5 · US London shard: Dirty windows. Clean skys but couldn’t get cl at pics because of fingerprints and smudges on windows. Not worth admission. Staff was great though.
  17. [R9] Tripadvisor 3/5 · GB Great location and views over Hamble: Service at bar dire which impacted visit as did charge of £14.50 for a small glass of beer and medium wine!
  18. [R16] Tripadvisor 1/5 · US Terrible experience in Amboise: We recently went to L’epicerie restaurant right across the street from Chateau Amboise. Terrible experience and service and food!!! All of the staff were rude and very unfriendly and unpolilite! I would never go back to that restaurant even if they gave me the food for free! Please do yourself a favor and don’t go there!!
  19. [R39] Tripadvisor 1/5 · US NO LIST!: When searching for restaurants the results were available on a map AND a list view. No list anymore, it’s more difficult to navigate the choices.
  20. [R53] Tripadvisor 1/5 · US List View Gone: This used to be an incredible app. You could easily search what’s nearby and open now and get a LIST of restaurants. Now it only gives you a map view which is completely useless. Apparently this is some sort of update to push people towards using a map so you can see a bunch of little dot but no idea what the restaurants are until you tap on them. Whoever thought this was a good
  21. [R64] Hopper 1/5 · US Hoppers terrible customer service: I had an absolutely terrible experience with Hopper. I booked a Le Mans Suite at the Paris Hotel in Las Vegas, but when we arrived, Hooper booked the wrong room. It was just a regular 2 queen room. After over an hour on the phone with their agents, constantly being put on hold (often 10 to 20 minutes at a time), even though the agent said 3-5 minutes. they kept
  22. [R70] Hopper 1/5 · US Customer service sucks: Not good customer service
  23. [R73] Hopper 1/5 · US Albert’s experience: Hopper is a waste of time you pay for your room to find out you still have resort fees when you get to the hotel when the app clearly says all fees included. Customer service is the worse you cant understand them and they don’t know there own policies save your time and use Airbnb deleting this app i don’t like people who do bad business
  24. [R87] Hopper 1/5 · US don’t buy at Hopper if u ever need to change or refund: Customer service is complete trash. You are connected with AI before you can get a not-helpful-at-all customer service agent. Wasted 4 days of my time and solved nothing. If you ever need after-sale customer service you SHOULD NOT BOOK WITH HOPPER!!!!
  25. [R63] Hopper 3/5 · US Customer service fee: Only complaint about this app is the fact that they charge for a fee for asking questions in the app. Had I known that I wouldn’t have used that option. They also added a tip 😳
  26. [R81] Hopper 1/5 · US Innaccurate Hotel Prices: I paid over $1000 to a hotel for a week's stay through Hopper, and I was just charged an additional $321 by the hotel, and I do not know why. Beware, the pricing you see in Hopper is not the ultimate price.
  27. [R105] Hopper 1/5 · GB Shady: This company is very shady, use booking.com instead to avoid hidden charges.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store