Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Tripadvisor vs Expedia

Tripadvisor 4.8★ · Free + IAP 65
Winner Expedia
Expedia 4.8★ · Free to download 75

Expedia is generally better for booking travel due to its ease of use and competitive pricing, while Tripadvisor excels as a resource for reviews and activity planning.

Full reviews: Tripadvisor · Expedia

Expedia offers a reliable and easy-to-use platform for booking flights, hotels, and activities, often with competitive prices. Tripadvisor, while a strong source for reviews and travel information, has recent app usability issues and inconsistent customer support for bookings.

Head to head

Features & Functionality tieR1R24R31R35
Tripadvisor Tripadvisor users appreciate its extensive database of reviews for hotels, restaurants, and attractions, and its ability to help plan trips R24. However, recent app updates have removed the popular list view for 'nearby' searches, forcing users to rely on a clunky map interface, which many find unhelpful and frustrating R1R35R53. Some users also report issues with the app crashing or being buggy R31.
Expedia Expedia is praised for its ease of navigation and having everything at users' fingertips, making it quick and easy to book travel R65. However, some users report issues with the app freezing, lagging, or not progressing past the first screen during searches . There are also complaints about the map view not working R99 and a lack of options for booking specific meal plans like half board .
Ease of Use edge: ExpediaR1R10R30R35
Tripadvisor While many users historically found Tripadvisor easy to use for research and planning R30, recent updates have made the app less user-friendly, particularly with the removal of the list view for searches R1R10R35R53. Some users also find the site confusing now and report that it doesn't organize well R51.
Expedia Expedia is consistently described as easy to navigate and use, with everything at your fingertips R65. Users appreciate the quick and simple check-in processes . However, some users find it difficult to obtain hotel invoices after a stay and report issues with the app lagging or freezing .
Reliability & Trustworthiness tieR11R23R27R33
Tripadvisor Tripadvisor is generally seen as a trusted source for reviews R11. However, some users report issues with their reviews not being published R33 or being removed without cause R33. There are also instances of tours being cancelled or advertised inaccurately, with Tripadvisor not providing adequate support R23. Some users also experienced higher prices for tickets compared to direct booking R51 and issues with rooms being hidden or prices increasing when redirected to partner sites R27.
Expedia Expedia is generally considered reliable for booking travel, with users finding good deals on established airlines . However, there are significant concerns about price changes during checkout, with prices often increasing from what was initially displayed R78R94. Many users report difficulties getting refunds for cancelled flights or events and poor customer service when issues arise . There are also claims of misleading information, such as hotels advertised with AC that don't have it , and accusations of 'dark patterns' and taking advantage of users during itinerary disruptions .
Customer Support edge: TripadvisorR2R5R8R23
Tripadvisor Tripadvisor users report mixed experiences with customer support. While some staff are praised for being friendly and helpful R2R5R8, others describe terrible service when issues arise, especially with tours or bookings R23R29. There are complaints about being transferred between agents with no help and supervisors being unavailable R29.
Expedia Expedia receives numerous complaints about horrible customer service, particularly when dealing with cancellations, refunds, or flight changes . Users struggle to get in touch with live people and describe agents as incompetent . There are also instances of being misled or having difficulty resolving issues with car rentals and trip insurance .
Price/Value edge: ExpediaR6R9R43R51
Tripadvisor Tripadvisor is primarily a review platform, but some users note that tickets offered for attractions can be twice the cost of booking directly R51. There are also complaints about expensive meals and drinks at reviewed establishments R6R9R43.
Expedia Expedia is often praised for offering good prices and deals on flights and hotels, with users finding it cheaper than booking directly R65. However, a significant number of users report issues with price gouging, where initial prices change and increase significantly at checkout R78R94. There are also complaints about unexpected charges and high fees for rescheduling flights .
Pick Tripadvisor if

you primarily need a reliable source for user reviews on hotels, restaurants, and activities, and want to research destinations thoroughly before booking R11R24.

Pick Expedia if

you are looking for a convenient and generally reliable platform to book flights, hotels, and packages, and prioritize competitive pricing for your travel arrangements R65.

Evidence note: Tripadvisor's recent negative reviews heavily focus on app usability changes, particularly the removal of the list view. Expedia's negative reviews frequently highlight issues with customer service, refunds, and fluctuating prices during booking. Both apps have a mix of positive and negative feedback regarding specific experiences with hotels or tours, but the core app functionality and support are key differentiators.

Frequently asked

Which app is better for finding things to do nearby?
While Tripadvisor used to be excellent for finding nearby activities with a list view, recent updates have removed this feature, making it less useful for many users who now only see a map view R1R35R53. Expedia's map view also has reported issues R99, but Tripadvisor's change has caused more user frustration.
Do these apps offer good customer support?
Tripadvisor has mixed reviews on customer support, with some users praising staff R2R34 but others reporting unhelpful service for tour issues and booking problems R23R29. Expedia receives numerous complaints about horrible customer service, especially regarding cancellations and refunds, with users struggling to reach live agents and finding them incompetent .
Are the prices reliable on these apps?
Expedia is often praised for competitive pricing, with users finding good deals R65, but many report significant price increases between viewing and checkout R78R94. Tripadvisor, while not primarily a booking app, has been noted to offer tickets at higher prices than direct booking R51.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] Tripadvisor 1/5 · US Nothing like breaking a perfect app for no reason: I’ve been using y’all for years, but I’ve got to find an alternative. This mapbox map thing is clunky and unhelpful As a user: I would like to see a list of things to do nearby. Clicking “Nearby” brings me to an infuriating map with no list view. I have no interest in zooming in to various pins on the map & clicking through them. Feels like y’a
  2. [R24] Tripadvisor 5/5 · US Source for information: I enjoy using TripAdvisor, it is a great source of information when traveling. Whether it is sights to visit, hotels to stay at, or things to do…it’s great!
  3. [R31] Tripadvisor 1/5 · US Buggy: Something Went Wrong Reload Page Reload Button Press the button. Same message. No way out. Deleting app. Obviously designed without user experience expert. Maybe designed by AI or developer or marketing people. Ugh!
  4. [R35] Tripadvisor 2/5 · US Removal of list view greatly reduces the usefulness of the app: Long time user. I have found the app incredibly useful when visiting a new city. Unfortunately the app will no longer show a list of sorted and filtered options. The only way to view results is on a map. I do like the map when looking for things close to me. Unfortunately this map view is useless when looking for options no
  5. [R10] Tripadvisor 1/5 · US Not handy anymore: Your site is not easy to use anymore. I deleted your app.
  6. [R30] Tripadvisor 5/5 · US Vacation time: Easy planning to save you time on vacation
  7. [R11] Tripadvisor 5/5 · US Begin With The Best Guide: “TripAdvisor”!: To avoid any kind of negative experiences begin your search process with TripAdvisor regardless of how insignificant you think it may be, because safety is better than “unfortunately”!
  8. [R23] Tripadvisor 1/5 · US Won’t help with tour issues: Good place to book tours, but we had lots of tour issues while visiting Italy & TripAdvisor did not help at all. I heard GetyourGuide is more helpful - so I will be using on my next trip.
  9. [R27] Tripadvisor 2/5 · US Hiding Rooms for “partners”????: I tried to book a room, there were 6 available but when I tried to get one it sent me to booking.com instead and the price increased by $40 and now it won’t even show me the room.
  10. [R33] Tripadvisor 1/5 · US FAKE RATING TripAdvisor removes removes they don’t like without cause: Trip advisor doesn’t post ALL reviews that are submitted even if they are 100% truthful based on real experiences with a business. So don’t bother using this site as a consumer because they lie. You are not seeing the true rating of places because they are purposely removing bad reviews without reasonable cause. NO FREE SPEECH
  11. [R2] Tripadvisor 5/5 · US An Absolute 10/10 Experience with Danger’s Boat Tour!: Our trip with Captain Joe and his incredible crew was hands-down fantastic. From start to finish, the crew went above and beyond, the two crew ladies, Morgan and Deny, were absolute lifesavers, helping my daughter with a rubber band and coming to the rescue with the perfect sun protection. Morgan even learned our names. ❤️ Here are the highligh
  12. [R5] Tripadvisor 5/5 · US Great experience: Had a great time during our stay here. The staff was very friendly and the service was great. Will definitely recommend. The chef prepared very delicious food and it was very fresh.
  13. [R8] Tripadvisor 5/5 · US Stayed at inner banks inn Edenton NC: Had a group of family members occupy 5 rooms. We stayed in 2 of the houses. These are historic buildings so you get the feeling of how it was living a hundred years ago. The a/c thermostat adjusted to cool down in area summer temperatures. The dining room , breakfast and staff were very accommodating. The managers and owners wanted to verify that all was
  14. [R6] Tripadvisor 3/5 · GB Blackfriars Inverness: Booked Blackfriars trip for a birthday getaway we paid £225 for one night. The staff were friendly the room was very clean. But for the price we paid we were disappointed. The room was basic. There were 2 people one chair the room felt cramped, it has themes but the had no relevance to the names. Had a n evening meal it was expensive and greasy not pleasant. We also had brea
  15. [R9] Tripadvisor 3/5 · GB Great location and views over Hamble: Service at bar dire which impacted visit as did charge of £14.50 for a small glass of beer and medium wine!
  16. [R43] Tripadvisor 1/5 · US Don’t waste your money: Had Sunday lunch, chose the roast beef it was tough and tasteless, the roasted parsnips were inedible too hard to cut and it was room temperature, at £25 don’t waste your money,
  17. [R51] Tripadvisor 1/5 · US Used to love it now I don’t: I’m a pilot for a major domestic and international carrier in the United States.. over the years I have used this app to research trips a ton.. but it doesn’t organize well. Google Maps is better. And recently there were tickets offered for the Guggenheim museum in Bilbao that were twice the cost of tickets direct from the museum online. The museum website warned of fr
  18. [R53] Tripadvisor 1/5 · US List View Gone: This used to be an incredible app. You could easily search what’s nearby and open now and get a LIST of restaurants. Now it only gives you a map view which is completely useless. Apparently this is some sort of update to push people towards using a map so you can see a bunch of little dot but no idea what the restaurants are until you tap on them. Whoever thought this was a good
  19. [R99] Expedia 3/5 · GB Map view doesn’t work: Trying to find somewhere to drive to in northern Spain but the map view doesn’t work. Kind of pointless really isn’t it?
  20. [R29] Tripadvisor 1/5 · US Dont use this company: This company is unprofessional and inconsiderate of there customers.. they have no issues taking your money and then make you try and resolve issues with tour agents rather through them where the trip or activity was booked. Then they waste your time transferring you from agent to agent which all are of no help and when you try to escalate it they tell you no supervisor is a
  21. [R34] Tripadvisor 4/5 · US Staff: The Staff at the Marina Fiesta is actually the best part of the entire location. Beginning with Leonel when we arrived, Edna and Leo worked magic at the actives desk. I wish I remembered the names of the cleaning staff! All of our needs were met with the up most curtesy and personalized specifically for our group. Great experience 10/10
  22. [R65] Expedia 5/5 · US Best Deals: I love the ease of navigating the App.. always happy with the prices I pay.
  23. [R78] Expedia 3/5 · US Stop price gouging please :): The site itself is intuitive and easy to use but the prices and price jumps are ridiculous all companies use our data and raise prices accordingly. Your website will tell me one price and I will go to checkout and the price is vastly different
  24. [R94] Expedia 2/5 · US Gives you one price but always is higher in the end: The past few times I went to book it gives you one price but when you check out it always seems to go up by a lot had good luck before but now it’s just a joke

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store