Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Tripadvisor vs Priceline

Tripadvisor 4.8★ · Free + IAP 60
Winner Priceline
Priceline 4.8★ · Free to download 85

Priceline is the better choice for booking travel due to its consistent ability to find good deals and combine travel needs, while Tripadvisor struggles with recent app usability issues.

Full reviews: Tripadvisor · Priceline

Priceline excels at providing great deals on hotels, flights, and rental cars, with many users appreciating its convenience and pricing. Tripadvisor, while a strong source of reviews, has recently faced significant criticism for app usability, particularly the removal of its list view for nearby attractions.

Head to head

Features & Information tieR1R23R24R35
Tripadvisor Tripadvisor is valued as a source of information for sights, hotels, and things to do, with users trusting its reviews R24. However, recent updates have removed the useful list view for nearby attractions, forcing users to rely on a clunky map interface, which many find unhelpful and frustrating R1R35R39R53. Some users also report issues with tour booking support and misleading information R23.
Priceline Priceline is praised for combining all travel needs (flights, hotels, rental cars) in one app, making travel planning easier . Users appreciate features like price drop alerts and the ability to pay over time R89. However, some reviews indicate issues with inaccurate hotel descriptions and a lack of detailed information .
Ease of Use tieR1R10R31R35
Tripadvisor Many long-time Tripadvisor users report that the app is no longer easy to use, with some deleting it due to navigation difficulties and a buggy experience R10R31. The removal of the list view and reliance on a map-only interface is a major point of frustration R1R35R39R53.
Priceline Priceline is generally considered easy to use and convenient by many . However, a significant number of users describe the app as difficult, confusing, and not user-friendly, especially when trying to make changes to reservations .
Reliability & Customer Support tieR23R29R31R33
Tripadvisor Tripadvisor users report issues with app crashes and bugs R31. There are also complaints about customer service not helping with tour issues, refusing refunds for weather-related cancellations, and not publishing all submitted reviews R23R29R33.
Priceline Priceline users frequently report issues with double charges, cancelled reservations, and cars being unavailable upon arrival R73R82. Customer service is often described as unhelpful, rude, and slow, with difficulties in resolving problems or getting refunds R73R82R85.
Price & Value edge: PricelineR51R62R63R66
Tripadvisor Tripadvisor is primarily a review platform, so direct pricing comparisons are less relevant. However, some users note that tickets offered through Tripadvisor can be significantly more expensive than booking directly R51.
Priceline Priceline is widely praised for offering great deals and discounts on rental cars, hotels, and flights, with many users consistently finding better rates than elsewhere R62R68. Some users, however, find prices to be only slightly lower or not much savings R63R66. There are also complaints about prices changing unexpectedly and additional fees not being accounted for .
Pick Tripadvisor if

you primarily need a source for detailed reviews and recommendations on activities, hotels, and restaurants, and are willing to navigate a map-centric interface R24.

Pick Priceline if

you are looking for significant discounts and convenient booking for hotels, flights, and rental cars, and appreciate features like price alerts and the option to pay later R62R89.

Evidence note: Priceline has a much larger volume of reviews, which may skew the perception of its reliability issues, as a higher number of users naturally leads to more complaints. Tripadvisor's recent negative reviews are heavily focused on specific app usability changes.

Frequently asked

Which app is better for finding deals?
Priceline is consistently praised for finding great deals and discounts on hotels, rental cars, and flights, with many users reporting significant savings R62R68R80R89.
Does Tripadvisor still have a list view for nearby attractions?
No, recent updates to Tripadvisor's app have removed the list view for nearby attractions, forcing users to rely on a map-only interface, which many find clunky and unhelpful R1R35R39R53.
Is Priceline customer service helpful?
Priceline's customer service receives mixed reviews, with some users reporting positive experiences R92 but many others describing it as unhelpful, rude, or slow, especially when dealing with cancellations, double bookings, or issues with reservations R73R82R85.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] Tripadvisor 1/5 · US Nothing like breaking a perfect app for no reason: I’ve been using y’all for years, but I’ve got to find an alternative. This mapbox map thing is clunky and unhelpful As a user: I would like to see a list of things to do nearby. Clicking “Nearby” brings me to an infuriating map with no list view. I have no interest in zooming in to various pins on the map & clicking through them. Feels like y’a
  2. [R23] Tripadvisor 1/5 · US Won’t help with tour issues: Good place to book tours, but we had lots of tour issues while visiting Italy & TripAdvisor did not help at all. I heard GetyourGuide is more helpful - so I will be using on my next trip.
  3. [R24] Tripadvisor 5/5 · US Source for information: I enjoy using TripAdvisor, it is a great source of information when traveling. Whether it is sights to visit, hotels to stay at, or things to do…it’s great!
  4. [R35] Tripadvisor 2/5 · US Removal of list view greatly reduces the usefulness of the app: Long time user. I have found the app incredibly useful when visiting a new city. Unfortunately the app will no longer show a list of sorted and filtered options. The only way to view results is on a map. I do like the map when looking for things close to me. Unfortunately this map view is useless when looking for options no
  5. [R10] Tripadvisor 1/5 · US Not handy anymore: Your site is not easy to use anymore. I deleted your app.
  6. [R31] Tripadvisor 1/5 · US Buggy: Something Went Wrong Reload Page Reload Button Press the button. Same message. No way out. Deleting app. Obviously designed without user experience expert. Maybe designed by AI or developer or marketing people. Ugh!
  7. [R29] Tripadvisor 1/5 · US Dont use this company: This company is unprofessional and inconsiderate of there customers.. they have no issues taking your money and then make you try and resolve issues with tour agents rather through them where the trip or activity was booked. Then they waste your time transferring you from agent to agent which all are of no help and when you try to escalate it they tell you no supervisor is a
  8. [R33] Tripadvisor 1/5 · US FAKE RATING TripAdvisor removes removes they don’t like without cause: Trip advisor doesn’t post ALL reviews that are submitted even if they are 100% truthful based on real experiences with a business. So don’t bother using this site as a consumer because they lie. You are not seeing the true rating of places because they are purposely removing bad reviews without reasonable cause. NO FREE SPEECH
  9. [R51] Tripadvisor 1/5 · US Used to love it now I don’t: I’m a pilot for a major domestic and international carrier in the United States.. over the years I have used this app to research trips a ton.. but it doesn’t organize well. Google Maps is better. And recently there were tickets offered for the Guggenheim museum in Bilbao that were twice the cost of tickets direct from the museum online. The museum website warned of fr
  10. [R62] Priceline 5/5 · US Priceline is Fabulous!!!: I always find the best rates for rental cars/hotels on this app. Thanks for the discounts!!!!
  11. [R63] Priceline 3/5 · US Booking: Prices are still higher than usual
  12. [R66] Priceline 3/5 · US Terrible Rates: The prices are only a couple bucks lower than the hotels no savings really not even for VIP
  13. [R68] Priceline 5/5 · US Great deals: Love the great abs on time deals. I highly recommend Priceline when traveling
  14. [R80] Priceline 5/5 · US Great App!: I always use Priceline! It’s an awesome app. I ALWAYS find good deals on Priceline. I’ve tried others before, but they do not compare to the deals I’ve gotten from this app.
  15. [R89] Priceline 5/5 · US My only way to book for trips.: I love using this app when it comes to booking stay, and flights. I’m a loyal fan of this app because it’s helped me out immensely from spending over my limits and still allowing to stay with budget. But still living up like a queen. Their prices are unbeatable and I love the alerts when prices drop. Their customers reply is also a plus for Q&A.
  16. [R39] Tripadvisor 1/5 · US NO LIST!: When searching for restaurants the results were available on a map AND a list view. No list anymore, it’s more difficult to navigate the choices.
  17. [R53] Tripadvisor 1/5 · US List View Gone: This used to be an incredible app. You could easily search what’s nearby and open now and get a LIST of restaurants. Now it only gives you a map view which is completely useless. Apparently this is some sort of update to push people towards using a map so you can see a bunch of little dot but no idea what the restaurants are until you tap on them. Whoever thought this was a good
  18. [R73] Priceline 1/5 · US Bait-and-Switch Scam & Abysmal Customer Service, Avoid at All Costs!: I booked and paid for a rental car through Priceline, but when I arrived to pick it up, the car was completely unavailable. When I contacted Priceline’s customer service to resolve this breach of contract, the representatives were incredibly rude, hostile, and utterly unhelpful. They refused to provide a solution or take respon
  19. [R82] Priceline 1/5 · US Total Nightmare: Double Charged and Scammed!: Avoid Priceline at all costs! Their customer service is an absolute joke. Due to their agonizingly slow response to a simple cancellation request, I was forced to double-book a last-minute hotel. The support agents repeatedly lied to my face, assuring me they would handle the cancellation and issue a full refund. They did nothing. I ended up paying twi
  20. [R85] Priceline 1/5 · US Disaster: When all is well they just take their share and go away. When problem (serious one) happens they say we can’t contact hotel so do whatever you want. Disaster - avoid at all costs
  21. [R92] Priceline 5/5 · US Satisfied customer: I booked all my hotels in Portugal and really like the prices,customer service and the fact that I can call Priceline with any questions I might have unlike other travel websites.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store