Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Bank of America Mobile Banking vs Chase Mobile®

Bank of America Mobile Banking 4.8★ · Free to download 55
Winner Chase Mobile®
Chase Mobile® 4.8★ · Free to download 75

Chase Mobile® offers a more user-friendly experience and better overall functionality.

Full reviews: Bank of America Mobile Banking · Chase Mobile®

While both apps have their strengths, Chase Mobile® stands out for its ease of use and reliability, despite some user complaints. Bank of America Mobile Banking struggles with frequent bugs and user frustrations, particularly after updates.

Head to head

features edge: Chase Mobile®R4R12R65R90
Bank of America Mobile Banking Users find Bank of America's features lacking, especially for tasks like ACH transfers and credit card payments, which require cumbersome workarounds R4R12.
Chase Mobile® Chase users appreciate the app's comprehensive features, including easy navigation and a better rewards tracking system R65R90.
ease of use edge: Chase Mobile®R1R3R10R90
Bank of America Mobile Banking Many Bank of America users report frustration with app navigation and frequent bugs that complicate simple tasks R1R3R10.
Chase Mobile® Chase users generally find the app easy to navigate and user-friendly, although some mention it could be improved R90.
reliability edge: Chase Mobile®R7R13R39R85
Bank of America Mobile Banking Bank of America users frequently experience issues with logging in and app crashes, leading to dissatisfaction R7R13R39.
Chase Mobile® Chase users report fewer reliability issues, although some do mention occasional bugs R85.
price/value tieR11R30R68R102
Bank of America Mobile Banking Bank of America is free to download and generally provides good value, but users express dissatisfaction with the app's performance R11R30.
Chase Mobile® Chase is also free and users appreciate the value it offers, especially with its user-friendly features R68R102.
support edge: Chase Mobile®R21R59R89R100
Bank of America Mobile Banking Bank of America users report poor customer service experiences, often feeling ignored or dismissed R21R59.
Chase Mobile® Chase users have mixed experiences, with some praising support while others express frustration R89R100.
Pick Bank of America Mobile Banking if

you prefer a bank with a long history and are already a Bank of America customer.

Pick Chase Mobile® if

you want a more reliable and user-friendly banking app experience.

Evidence note: Bank of America's recent reviews are skewed negatively, reflecting ongoing issues with updates and functionality, while Chase's reviews, though mixed, generally highlight a more positive user experience.

Frequently asked

Which app is better for mobile banking?
Chase Mobile® is generally considered better due to its user-friendly interface and fewer reported bugs, while Bank of America Mobile Banking has faced criticism for reliability and ease of use issues.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R4] Bank of America Mobile Banking 1/5 · US Very dumb bank app: I have used BOfA for about 15 years, and with digital world BOfA is the least preferred bank for me. Let me start with a poor and useless app design. The app design is a dinosaur, it is comparable to Windows XP, but with much less functionality. You cannot even pay your credit card using button “PAY”, you need to make a transfer from checking to credit. Also, one of the slowest
  2. [R12] Bank of America Mobile Banking 3/5 · US Does not support outbound ACH transfer: The mobile app only supports inbound ACH transfer for linked external accounts but does not support outbound ACH transfer. Have to use the website interface to perform outbound transfer or use the app of the receiving bank. This omission is unthinkable and seems to be unique to BofA among major banks.
  3. [R65] Chase Mobile® 5/5 · US Good job: Very convenient and user-friendly.
  4. [R90] Chase Mobile® 5/5 · US Easy: The chase app is so easy and convenient to use. I love that I can check my account on the go.
  5. [R1] Bank of America Mobile Banking 1/5 · US Forced to update: Really annoying that I can’t use the app unless I update it every single time there’s an update. I shouldn’t have to update it for a MINOR bug fix.
  6. [R3] Bank of America Mobile Banking 3/5 · US PITA: Every update messes up my app, now it won’t let me use FaceID and keeps trying to have me reset my password. It’s a hassle every time I try and open it.
  7. [R10] Bank of America Mobile Banking 1/5 · US Buggy and bad: If only they worked as hard at their customer service and app function as they did at gaming apples review process. Noticeably worse than other banking apps which is fitting with their notably worse customer service Disappointed Alaska Airlines uses this for their cards
  8. [R7] Bank of America Mobile Banking 1/5 · US Can’t sign in: Ever since the last update, I cannot sign into the app
  9. [R13] Bank of America Mobile Banking 1/5 · US Blank screen after logging in: I have been experiencing a blank screen when I log into the mobile app in my iPhone 17, running the latest IOS. This has been going on for months. BofA support basically told me to uninstall the app, restart my iPhone and then reinstall the app. I’ve done this multiple times and it works for a while and then back to a blank screen upon logging in. It’s disgraceful fo
  10. [R39] Bank of America Mobile Banking 1/5 · US Stuck on White Screen: The app has been fine but lately and for a long time, it’s been opening, scanning my face, and then gets stuck on a blank white screen.
  11. [R85] Chase Mobile® 1/5 · US Useless: Terrible app that's laggy and logs you out after each use. Then tells you your password is wrong have to create a new one each time
  12. [R11] Bank of America Mobile Banking 5/5 · US Great app.: Love how easy and reliable the app is to use.
  13. [R30] Bank of America Mobile Banking 5/5 · US Bank of America: Without this app I would be lost when it comes to my account love it it’s very dependable and very helpful and easy to use .
  14. [R68] Chase Mobile® 5/5 · US Buenisimos: Excellent
  15. [R102] Chase Mobile® 5/5 · US Chase is the best: Easy to navigate and work on. Chase has been my bank for over 30 years and I see no reason why they won’t be for another 30.
  16. [R21] Bank of America Mobile Banking 1/5 · US Horrendous: It should be illegal how awful the customer support chat is remarkable a team could actually put something awful out in the world
  17. [R59] Bank of America Mobile Banking 1/5 · US Horrible customer support: I waited more than 20 mins on the phone line for a small request. Absolutely pathetic on-call support. Do better
  18. [R89] Chase Mobile® 1/5 · US Horrible Customer service: The worst I’ve ever experienced!
  19. [R100] Chase Mobile® 4/5 · US Secure: Your customer service people has a certain aire about thrm that makes you feel like they care about your well being,

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store