Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Travelocity Hotels & Flights vs Expedia

Travelocity Hotels & Flights 4.8★ · Free to download 60
Winner Expedia
Expedia 4.8★ · Free to download 75

Expedia generally offers a more reliable app experience and better pricing, making it the preferred choice over Travelocity, which struggles with frequent app issues and customer service complaints.

Full reviews: Travelocity Hotels & Flights · Expedia

Expedia and Travelocity both offer travel booking services, but Expedia has an edge in app reliability and perceived value. Travelocity users frequently report app crashes and poor customer service, while Expedia users praise its ease of use and competitive pricing despite some complaints about customer support and price discrepancies.

Head to head

Features & Booking Options tieR9R10R15R27
Travelocity Hotels & Flights Travelocity users appreciate the ease of booking various travel components like hotels, flights, excursions, and rentals, with some calling it a 'best vacationing site' R27R35. However, some users note limitations, such as not being able to book for unaccompanied minors R9, and a lack of Discover card acceptance R10. There are also reports of issues with specific booking options not appearing, like flight changes R15.
Expedia Expedia users find the app easy to navigate and appreciate having everything at their fingertips R71. It's used for various travel arrangements and destinations . However, some users report missing options, such as half-board for hotels , and difficulty obtaining hotel invoices post-stay .
Ease of Use & App Performance edge: ExpediaR1R3R19R27
Travelocity Hotels & Flights Travelocity receives mixed reviews for ease of use. Many users find it easy to book R27 and some praise its accessibility for screen readers . However, a significant number of recent reviews highlight severe app performance issues, including frequent crashes R1R19, freezing R32, and pages going blank R3. Users also report difficulty creating accounts and broken links when sharing destinations .
Expedia Expedia is generally praised for being quick, easy, and intuitive to navigate R71. However, similar to Travelocity, some users experience the app spinning while searching , freezing , or not progressing past the first screen on iOS . There are also complaints about the app's size increasing and glitches with notifications .
Reliability & Accuracy tieR6R7R12R16
Travelocity Hotels & Flights Travelocity's reliability is a major concern for users. There are reports of bookings being sent to the wrong hotel R6, reservations not being recognized , and hotels not matching their advertised star ratings or conditions R12. Some users also experienced issues with flight changes and cancellations R7R16.
Expedia Expedia's reliability also faces scrutiny. Users report issues with hotel descriptions being inaccurate , rooms being canceled without notification , and problems with refunds for canceled events . However, many users still find Expedia to be a reliable platform for finding travel arrangements .
Price & Value edge: ExpediaR8R17R23R35
Travelocity Hotels & Flights Travelocity is often praised for offering 'great prices' and being 'affordable' R8R23R35. Many long-time users claim it consistently has the 'best flight deals' R17. However, some recent reviews indicate dissatisfaction with prices, stating they are 'not that good' or that prices do not end up lower as claimed . There are also complaints about being overcharged compared to direct hotel bookings R58.
Expedia Expedia users frequently highlight 'best deals' and 'best prices' as a major benefit R71. They often find prices cheaper than booking directly with hotels . Conversely, a significant number of users complain about price gouging , prices increasing significantly at checkout , and unexpected random charges .
Customer Service & Support tieR7R16R24R50
Travelocity Hotels & Flights Travelocity receives overwhelmingly negative feedback regarding customer service. Users describe it as 'horrendous' R16, 'disgusted' R7, and 'horrible' R50. Complaints include agents speaking unintelligible English R7, being on hold for hours R16, refusal to issue refunds even with proof R24R50R58, and difficulty reaching anyone for assistance . Many long-term customers note a drastic decline in service quality .
Expedia Expedia also faces substantial criticism for its customer service. Users report 'poor customer service' R61, difficulty getting help for canceled flights , and an inability to obtain refunds when vendors cancel events . Agents are described as 'incompetent' , and users struggle to get a live person on the phone . There are also complaints about being passed between Expedia and vendors for issues .
Pick Travelocity Hotels & Flights if

you prioritize potentially finding great deals on flights and hotels, and are willing to navigate potential app glitches or customer service challenges R8R17R35.

Pick Expedia if

you value a generally more reliable app experience for booking and managing travel, and often find competitive prices, despite some reported issues with customer service and price accuracy R71.

Evidence note: Both apps have a high lifetime rating, but recent reviews for both show a significant number of negative experiences, particularly concerning app performance and customer service. Expedia has a much larger volume of ratings, which might dilute the impact of recent negative reviews on its overall score.

Frequently asked

Which app has better customer service?
Neither app consistently provides good customer service, with users of both Travelocity and Expedia reporting significant issues, including long wait times, unhelpful agents, and difficulties with refunds R7R16R50R61.
Are the prices on Travelocity or Expedia better?
Both apps receive praise for offering good prices, with users of Travelocity often citing 'great prices' R8R23 and Expedia users frequently highlighting 'best deals' and 'much cheaper' options R71. However, both also have complaints about price discrepancies and unexpected increases at checkout R58.
Do these apps have technical problems?
Yes, both apps experience technical problems; Travelocity users frequently report crashes, freezing, and blank screens R1R3R19R32, while Expedia users also note issues like the app spinning during searches, freezing, and general glitches .

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R9] Travelocity Hotels & Flights 3/5 · US Ok but needs a lot of work and updating: Decent, but you have to have an adult they don’t allow you to book a flight for a unaccompanied minor but other than that decent
  2. [R10] Travelocity Hotels & Flights 2/5 · US Why no Discover: I was shocked to see that Discover is not accepted. I will be taking my bookings elsewhere.
  3. [R15] Travelocity Hotels & Flights 3/5 · US Frustrating!: I went through choosing dates, choosing the hotel, choosing the flights and when I go to review, it keeps telling me to change the flight, but it gives me no options! I've done this five times now. I give up.
  4. [R27] Travelocity Hotels & Flights 5/5 · US Easy to book anything: I have been using Travelocity for a long time now. Booking tropical locations, hotels, excursions, rentals, and anything in between. Everything has always been spot on. Yet to have an issue and will continue using Travelocity for the best prices and ease of use.
  5. [R1] Travelocity Hotels & Flights 2/5 · US App keeps crashing: Since March the app has been crashing every time I search for a hotel the app would crash. I have resorted to using the website . No updates has fixed the problem
  6. [R3] Travelocity Hotels & Flights 3/5 · US Bug: So the app keeps going blank white when selecting a hotel to look at the pictures and description.
  7. [R19] Travelocity Hotels & Flights 2/5 · US Not opening on IOS: Across all my apple products the app is not opening, and crashing. Takes ages to load and when it does it freezes. Unable to load reservations or search.
  8. [R6] Travelocity Hotels & Flights 3/5 · US Sent to a wrong hotel: I booked at amba Taipei Zhongshan, but when I arrived there, they said my booking was at their other branch, amba Chongshan (中山）which is lot less quality.
  9. [R7] Travelocity Hotels & Flights 1/5 · US Disappointment: I am absolutely disgusted with Travelocity. I had a flight cancellation and was told that my wife and I had credits of $198 each. I went to book a flight with the credits. The Travelocity agent, who spoke virtually unintelligible English first told me there would be a $100 fee discounted from the credit. Then she told me the price of the flight i was seeking to book was over $150 m
  10. [R12] Travelocity Hotels & Flights 3/5 · US Mediocre hotel: The Riu Republic it’s not a 4 STARS hotel …. The hotel barely reaches the 3 STARS RANKING…The food is really poor in presentation condition flavor… the Hotel is ready for a couple of years of a remodelación… the biggest dissatisfaction was the lacks of music…Dominican music ..you go vacationing to Dominican Republic to enjoy the amazing music for that beautiful island. They were so
  11. [R16] Travelocity Hotels & Flights 1/5 · US Horrendous customer service!: I went on the chat to see if I could change the return date of my flight, and I was on for 2 hours with 2 different “customer service members” and they told me they were going to charge me another $400 to change my date. I said I should have a credit from yje first date and I would pay the difference. He insisted I owed $400! I refused to pay for basically 3 flights w
  12. [R8] Travelocity Hotels & Flights 5/5 · US Always a great price: Absolutely wonderful
  13. [R17] Travelocity Hotels & Flights 5/5 · US Customer since 1999: I have been using Travelocity for international air travel since 1999. Travelocity always had the best flight deals.
  14. [R23] Travelocity Hotels & Flights 5/5 · US The best app: Seguro y con excelentes precios..
  15. [R35] Travelocity Hotels & Flights 5/5 · US Best vacationing site: Quick, easy & affordable
  16. [R24] Travelocity Hotels & Flights 1/5 · US Poor service/dishonesty: Would not refund my money after booking minutes later. I selected the incorrect dates and they refused to help even when the hotel manager spoke with an agent that stated they would cancel my reservation and allow the hotel to charge me instead. Now they have disputed my dispute and refuse to refund me. Don’t use Travelocity as they do not hold their WORD on refunds!!!
  17. [R50] Travelocity Hotels & Flights 1/5 · US Horrible customer service: Well not use this app again. Even with picture proof they refuse refunds. They can get hospital bills sent to them
  18. [R61] Expedia 1/5 · US Poor customer service: I am extremely disappointed with the support I received from Expedia. What turned out to be a simple issue could likely have been resolved with a single phone call to Saudia, yet I spent an entire day trying to get assistance from your support team. Unfortunately, this is not the first time I’ve experienced this. I had a very similar situation a couple of years ago, and I u
  19. [R58] Travelocity Hotels & Flights 1/5 · US Overcharge: Travelocity is a joke! Our hotel charged us $100 less and Travelocity charged us $100 more and when we went ask for a refund with a proof of receipt they would not give us the hundred dollars back. Completely done with them forever and deleting the app! Warning for those of you whoever ever want to use Travelocity. They are not for you but against you !
  20. [R71] Expedia 5/5 · US Best Deals: I love the ease of navigating the App.. always happy with the prices I pay.
  21. [R32] Travelocity Hotels & Flights 1/5 · US App unusable lately: My app is a brick lately. I have used it daily for years and for the past few weeks nothing works. My favorites that I’m tracking aren’t there, if I click on flights I can’t search a thing it just spins, that’s IF the click even works and it doesn’t freeze the entire app

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store