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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Travelocity Hotels & Flights vs Booking.com

Travelocity Hotels & Flights 4.8★ · Free to download 60
Winner Booking.com
Booking.com 4.8★ · Free to download 75

Booking.com generally offers a more reliable booking experience with better customer service, despite some issues, while Travelocity struggles with app stability and significant customer support complaints.

Full reviews: Travelocity Hotels & Flights · Booking.com

Booking.com has a slight edge due to its generally reliable service and extensive options, though it faces criticism for hidden fees and customer service issues. Travelocity is praised for good prices but is plagued by app crashes and poor customer support, making it a less dependable choice.

Head to head

App Stability and Ease of Use edge: Booking.comR1R3R15R19
Travelocity Hotels & Flights Travelocity users frequently report the app crashing, freezing, or failing to load content, making it unusable for searching or viewing reservations R1R3R19R32. Some also find the booking process frustrating, with issues like infinite loops when trying to confirm flights R15.
Booking.com Booking.com users generally find the app easy to use and navigate . However, some report issues with logging in or the app not allowing customer support chats due to verification loops .
Pricing and Value tieR8R17R23R27
Travelocity Hotels & Flights Travelocity is often praised for offering great prices and deals on flights and hotels R8R17R23R27. However, some users feel prices are not always lower as claimed and one user reported being overcharged compared to the hotel's direct price .
Booking.com Booking.com is frequently cited for having the best or cheapest prices and great deals on hotel stays . However, users complain about hidden fees, such as unannounced foreign transaction fees when prices are shown in USD but charged in Euros R91R93, and additional cleaning fees not included in the initial booking price R89.
Customer Service and Support tieR7R16R24R50
Travelocity Hotels & Flights Travelocity receives numerous complaints about poor and unhelpful customer service R7R16R24R50. Users report difficulty reaching agents, agents speaking unintelligible English, being charged excessive fees for changes, and refusal of refunds even with proof R7R16R24R50.
Booking.com Booking.com's customer service receives mixed reviews. Some users praise it for solving problems quickly , while others describe it as terrible, rude, unhelpful, and non-existent . There are also reports of customer service deferring decisions to property owners regarding cancellation fees and issues with refunds for fraudulent listings or double charges .
Booking Reliability and Accuracy tieR6R12R28R30
Travelocity Hotels & Flights Travelocity users report issues such as being sent to the wrong hotel R6, reservations not being recognized by the app R30, and problems with cancellation of insurance R28. Some also mention hotels not matching descriptions or ratings R12.
Booking.com Booking.com faces significant criticism for booking reliability, including confirmed reservations being denied by hotels , rooms being double-booked or overbooked , and cancellations initiated by Booking.com or the host . Users also report issues with hotel quality not matching ratings and fraudulent listings .
Payment Options and Policies tieR10R26R64R91
Travelocity Hotels & Flights Travelocity users express frustration with limited payment options, specifically the lack of Discover card acceptance R10. There are also complaints about the app defaulting to debit card transactions without an option to select credit, which impacts rewards or transaction fees R26.
Booking.com Booking.com users report issues with Visa credit cards being rejected R64. A major recurring complaint is being charged in foreign currency despite prices being displayed in US dollars, leading to unexpected foreign transaction fees R91R93.
Pick Travelocity Hotels & Flights if

you prioritize finding potentially great flight and hotel deals and are willing to tolerate a less stable app experience and potentially difficult customer service R8R17R23R27.

Pick Booking.com if

you value a generally easy-to-use app for booking a wide range of accommodations and are looking for competitive prices, but are prepared to scrutinize final costs for hidden fees .

Evidence note: Both apps have a significant number of negative reviews regarding customer service and booking reliability, suggesting these are common pain points across the industry. Travelocity's app stability issues appear more pronounced in recent reviews.

Frequently asked

Which app has better prices for hotels and flights?
Both apps are praised for offering good prices; Travelocity users frequently find great deals R8R17R23R35, and Booking.com is also noted for having the best or cheapest prices .
Is Travelocity's app reliable?
No, many Travelocity users report that the app is unreliable, frequently crashing, freezing, or failing to load content, making it difficult to search or view reservations R1R3R19R32.
Does Booking.com have hidden fees?
Yes, Booking.com users report issues with hidden fees, including unannounced foreign transaction fees when prices are shown in USD but charged in Euros R91R93, and additional cleaning fees not included in the initial booking price R89.
Which app has better customer service?
Neither app consistently receives high praise for customer service; both have numerous complaints about unhelpful, rude, or non-existent support, with issues ranging from difficulty reaching agents to refusal of refunds R7R16R24R50.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] Travelocity Hotels & Flights 2/5 · US App keeps crashing: Since March the app has been crashing every time I search for a hotel the app would crash. I have resorted to using the website . No updates has fixed the problem
  2. [R3] Travelocity Hotels & Flights 3/5 · US Bug: So the app keeps going blank white when selecting a hotel to look at the pictures and description.
  3. [R15] Travelocity Hotels & Flights 3/5 · US Frustrating!: I went through choosing dates, choosing the hotel, choosing the flights and when I go to review, it keeps telling me to change the flight, but it gives me no options! I've done this five times now. I give up.
  4. [R19] Travelocity Hotels & Flights 2/5 · US Not opening on IOS: Across all my apple products the app is not opening, and crashing. Takes ages to load and when it does it freezes. Unable to load reservations or search.
  5. [R8] Travelocity Hotels & Flights 5/5 · US Always a great price: Absolutely wonderful
  6. [R17] Travelocity Hotels & Flights 5/5 · US Customer since 1999: I have been using Travelocity for international air travel since 1999. Travelocity always had the best flight deals.
  7. [R23] Travelocity Hotels & Flights 5/5 · US The best app: Seguro y con excelentes precios..
  8. [R27] Travelocity Hotels & Flights 5/5 · US Easy to book anything: I have been using Travelocity for a long time now. Booking tropical locations, hotels, excursions, rentals, and anything in between. Everything has always been spot on. Yet to have an issue and will continue using Travelocity for the best prices and ease of use.
  9. [R7] Travelocity Hotels & Flights 1/5 · US Disappointment: I am absolutely disgusted with Travelocity. I had a flight cancellation and was told that my wife and I had credits of $198 each. I went to book a flight with the credits. The Travelocity agent, who spoke virtually unintelligible English first told me there would be a $100 fee discounted from the credit. Then she told me the price of the flight i was seeking to book was over $150 m
  10. [R16] Travelocity Hotels & Flights 1/5 · US Horrendous customer service!: I went on the chat to see if I could change the return date of my flight, and I was on for 2 hours with 2 different “customer service members” and they told me they were going to charge me another $400 to change my date. I said I should have a credit from yje first date and I would pay the difference. He insisted I owed $400! I refused to pay for basically 3 flights w
  11. [R24] Travelocity Hotels & Flights 1/5 · US Poor service/dishonesty: Would not refund my money after booking minutes later. I selected the incorrect dates and they refused to help even when the hotel manager spoke with an agent that stated they would cancel my reservation and allow the hotel to charge me instead. Now they have disputed my dispute and refuse to refund me. Don’t use Travelocity as they do not hold their WORD on refunds!!!
  12. [R50] Travelocity Hotels & Flights 1/5 · US Horrible customer service: Well not use this app again. Even with picture proof they refuse refunds. They can get hospital bills sent to them
  13. [R6] Travelocity Hotels & Flights 3/5 · US Sent to a wrong hotel: I booked at amba Taipei Zhongshan, but when I arrived there, they said my booking was at their other branch, amba Chongshan (中山）which is lot less quality.
  14. [R12] Travelocity Hotels & Flights 3/5 · US Mediocre hotel: The Riu Republic it’s not a 4 STARS hotel …. The hotel barely reaches the 3 STARS RANKING…The food is really poor in presentation condition flavor… the Hotel is ready for a couple of years of a remodelación… the biggest dissatisfaction was the lacks of music…Dominican music ..you go vacationing to Dominican Republic to enjoy the amazing music for that beautiful island. They were so
  15. [R28] Travelocity Hotels & Flights 1/5 · US Problem with cancellation of insurance: Made reservation and added insurance. Then had to cancel reservation next day. Insurance could not be cancelled. Got credit card to refund but 2 months later fee was added back. Poor business practice. Will not use these services if refunds are not available
  16. [R30] Travelocity Hotels & Flights 1/5 · US Disconnected: I booked my first trip and the site doesn’t recognize it and upon trying the virtual agent, it doesn’t work either - worst experience ever!
  17. [R10] Travelocity Hotels & Flights 2/5 · US Why no Discover: I was shocked to see that Discover is not accepted. I will be taking my bookings elsewhere.
  18. [R26] Travelocity Hotels & Flights 1/5 · US Gone after 15 years: I’ve been a customer of Travelocity for at least 15 years. Today I was using a combination credit and debit card to book a room on Travelocity. Travelocity does not give you the option to select if you would like to use the card as a debit or credit card. Keep in mind that gas stations, retailers, etc. always give you this option. Instead, Travelocity defaults to debit becau
  19. [R64] Booking.com 2/5 · US Visa not accepted?: Tried to book using my Visa credit card but kept being rejected. Luckily I’ve got a Master card. The only problem is that it’s a debit card and it’s tanked… for now.
  20. [R91] Booking.com 1/5 · US Got charged Foran transaction fees for the prices shown in the US dollars?: I recently made multiple bookings for hotels and day trips using Booking.com all the prices were shown in the US dollars. With no warning or indication that my credit card will be charged in a Foreign currency now I have close $200 in foreign transaction fees. I have other credit cards that do not charge for transaction fe
  21. [R35] Travelocity Hotels & Flights 5/5 · US Best vacationing site: Quick, easy & affordable
  22. [R32] Travelocity Hotels & Flights 1/5 · US App unusable lately: My app is a brick lately. I have used it daily for years and for the past few weeks nothing works. My favorites that I’m tracking aren’t there, if I click on flights I can’t search a thing it just spins, that’s IF the click even works and it doesn’t freeze the entire app
  23. [R89] Booking.com 1/5 · US Not with it book direct: When looking for a place to stay in Las Vegas I shopped booking. The rate seemed fair so I took the risk of not booking direct and go with booking. Upon arrival to the hotel I realized I made a bad choice when the hotel charged me 150 for cleaning. During my 2 night stay not once did palms place give us fresh towels or clean our room. I would never recommend booking or pal
  24. [R93] Booking.com 1/5 · US Misleading! Be aware!: Shows the prices on the app in us dollars but charge you in euros. Customer service is non existent .

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store