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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Travelocity Hotels & Flights vs Priceline

Travelocity Hotels & Flights 4.8★ · Free to download 65
Winner Priceline
Priceline 4.8★ · Free to download 70

Priceline has a slight edge over Travelocity due to better app reliability and generally positive feedback on pricing and ease of use, despite both apps facing significant customer service and refund issues.

Full reviews: Travelocity Hotels & Flights · Priceline

Travelocity and Priceline both offer free travel booking apps, with Priceline having a larger user base and slightly higher lifetime rating. While both apps receive praise for good deals, they also share common complaints regarding app stability, customer service, and refund policies.

Head to head

App Reliability & Ease of Use edge: PricelineR1R3R15R19
Travelocity Hotels & Flights Travelocity users frequently report app crashes, freezing, and issues with loading information or completing bookings R1R3R15R19. Some users also experience language mix-ups and difficulty creating accounts . However, many long-term users praise its ease of booking and seamless experience when it works R27.
Priceline Priceline users generally find the app easy to use, quick, and efficient for booking hotels and flights R62R104. It remembers user information, simplifying the booking process R62. However, some users report bugs, such as double charging or booking errors , and find the app confusing or uninformative when making changes .
Pricing & Value edge: PricelineR8R17R23R27
Travelocity Hotels & Flights Travelocity is often praised for offering great prices and deals on flights and hotels R8R17R23R27. Some users have been long-term customers specifically for the competitive pricing R17. However, others find prices not significantly lower and some report being overcharged compared to direct hotel bookings .
Priceline Priceline is frequently lauded for great rates and discounts, especially for rental cars and hotels R65R80. Users appreciate price alerts and the ability to pay over time . Conversely, some users state that prices are still higher than usual or only slightly lower than booking directly .
Customer Service & Support tieR7R16R24R28
Travelocity Hotels & Flights Travelocity's customer service receives overwhelmingly negative feedback, with users reporting long wait times, unhelpful agents, difficulty getting refunds, and issues with flight changes or cancellations R7R16R24R28. Some long-time customers note a significant decline in service quality .
Priceline Priceline's customer service is a major pain point for many users, described as rude, hostile, unhelpful, and slow to respond R73R82. Users report difficulties with refunds for cancellations , double bookings R82, and resolving issues when reservations are not found at hotels . Some users appreciate the ability to call Priceline with questions .
Booking Accuracy & Hotel Quality tieR6R30R12R13
Travelocity Hotels & Flights Travelocity users report issues with booking accuracy, such as being sent to the wrong hotel branch R6 or having bookings not recognized R30. There are also complaints about hotel quality not matching descriptions or expectations, including dirty rooms, bad odors, and outdated facilities R12R13R34.
Priceline Priceline users encounter problems with inaccurate hotel descriptions R64, leading to disappointment . Several reviews highlight severe issues with hotel quality, including dirty rooms, non-working lights, safety concerns, and roaches R100. Some users also report rental car issues, such as unavailable cars or unexpected charges R73.
Pick Travelocity Hotels & Flights if

you prioritize finding good flight deals and have had positive experiences with their service in the past, especially for international air travel R17.

Pick Priceline if

you value an app that is generally easy to use for quick bookings and frequently offers good rates and discounts on hotels and rental cars R62R65R80.

Evidence note: Both apps have a significant number of negative reviews, especially regarding customer service and issues with bookings or refunds. The positive reviews often focus on ease of use and good prices when things go smoothly. There is a clear free-vs-paid asymmetry, as both apps are free to download, and many negative reviews stem from friction points common to online travel agencies where users expect seamless service for complex travel arrangements.

Frequently asked

Do Travelocity and Priceline offer good deals?
Yes, both Travelocity and Priceline are frequently praised by users for offering good deals and competitive prices on flights, hotels, and rental cars R8R17R65R80.
Are the apps reliable for booking travel?
Priceline generally has better app reliability, with users finding it easy and quick to use R62R104, while Travelocity users frequently report issues like app crashes, freezing, and difficulty completing bookings R1R19.
How is customer service for Travelocity and Priceline?
Customer service for both Travelocity and Priceline receives significant criticism, with users reporting unhelpful agents, long wait times, and difficulties with refunds or resolving booking issues R7R16R73R82.
Can I trust the hotel descriptions on these apps?
Users of both apps have reported issues with hotel descriptions not being accurate or hotel quality not meeting expectations, including dirty rooms and outdated facilities R12R34R64R100.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] Travelocity Hotels & Flights 2/5 · US App keeps crashing: Since March the app has been crashing every time I search for a hotel the app would crash. I have resorted to using the website . No updates has fixed the problem
  2. [R3] Travelocity Hotels & Flights 3/5 · US Bug: So the app keeps going blank white when selecting a hotel to look at the pictures and description.
  3. [R15] Travelocity Hotels & Flights 3/5 · US Frustrating!: I went through choosing dates, choosing the hotel, choosing the flights and when I go to review, it keeps telling me to change the flight, but it gives me no options! I've done this five times now. I give up.
  4. [R19] Travelocity Hotels & Flights 2/5 · US Not opening on IOS: Across all my apple products the app is not opening, and crashing. Takes ages to load and when it does it freezes. Unable to load reservations or search.
  5. [R8] Travelocity Hotels & Flights 5/5 · US Always a great price: Absolutely wonderful
  6. [R17] Travelocity Hotels & Flights 5/5 · US Customer since 1999: I have been using Travelocity for international air travel since 1999. Travelocity always had the best flight deals.
  7. [R23] Travelocity Hotels & Flights 5/5 · US The best app: Seguro y con excelentes precios..
  8. [R27] Travelocity Hotels & Flights 5/5 · US Easy to book anything: I have been using Travelocity for a long time now. Booking tropical locations, hotels, excursions, rentals, and anything in between. Everything has always been spot on. Yet to have an issue and will continue using Travelocity for the best prices and ease of use.
  9. [R7] Travelocity Hotels & Flights 1/5 · US Disappointment: I am absolutely disgusted with Travelocity. I had a flight cancellation and was told that my wife and I had credits of $198 each. I went to book a flight with the credits. The Travelocity agent, who spoke virtually unintelligible English first told me there would be a $100 fee discounted from the credit. Then she told me the price of the flight i was seeking to book was over $150 m
  10. [R16] Travelocity Hotels & Flights 1/5 · US Horrendous customer service!: I went on the chat to see if I could change the return date of my flight, and I was on for 2 hours with 2 different “customer service members” and they told me they were going to charge me another $400 to change my date. I said I should have a credit from yje first date and I would pay the difference. He insisted I owed $400! I refused to pay for basically 3 flights w
  11. [R24] Travelocity Hotels & Flights 1/5 · US Poor service/dishonesty: Would not refund my money after booking minutes later. I selected the incorrect dates and they refused to help even when the hotel manager spoke with an agent that stated they would cancel my reservation and allow the hotel to charge me instead. Now they have disputed my dispute and refuse to refund me. Don’t use Travelocity as they do not hold their WORD on refunds!!!
  12. [R28] Travelocity Hotels & Flights 1/5 · US Problem with cancellation of insurance: Made reservation and added insurance. Then had to cancel reservation next day. Insurance could not be cancelled. Got credit card to refund but 2 months later fee was added back. Poor business practice. Will not use these services if refunds are not available
  13. [R6] Travelocity Hotels & Flights 3/5 · US Sent to a wrong hotel: I booked at amba Taipei Zhongshan, but when I arrived there, they said my booking was at their other branch, amba Chongshan (中山）which is lot less quality.
  14. [R30] Travelocity Hotels & Flights 1/5 · US Disconnected: I booked my first trip and the site doesn’t recognize it and upon trying the virtual agent, it doesn’t work either - worst experience ever!
  15. [R12] Travelocity Hotels & Flights 3/5 · US Mediocre hotel: The Riu Republic it’s not a 4 STARS hotel …. The hotel barely reaches the 3 STARS RANKING…The food is really poor in presentation condition flavor… the Hotel is ready for a couple of years of a remodelación… the biggest dissatisfaction was the lacks of music…Dominican music ..you go vacationing to Dominican Republic to enjoy the amazing music for that beautiful island. They were so
  16. [R13] Travelocity Hotels & Flights 2/5 · US Bad Odor: The room had a really bad odor! As soon as we opened the door it just hit us. They really need to clean the carpets.
  17. [R65] Priceline 5/5 · US Priceline is Fabulous!!!: I always find the best rates for rental cars/hotels on this app. Thanks for the discounts!!!!
  18. [R80] Priceline 5/5 · US Always Great Pricing: My go to for saving on hotels and resorts!!
  19. [R62] Priceline 5/5 · US Simply, Easy, and Great: I enjoy using the app. Saves time, it effortlessly, and it remembers your information so you don’t have to type everything in. It’s quick and easy. I booked the hotel in less than 3 minutes and the confirmation came right after which I was able to save to my wallet. No need to search my email for that information.
  20. [R104] Priceline 5/5 · US Awesome: Easy to use, great rates and zero issues thus far
  21. [R73] Priceline 1/5 · US Bait-and-Switch Scam & Abysmal Customer Service, Avoid at All Costs!: I booked and paid for a rental car through Priceline, but when I arrived to pick it up, the car was completely unavailable. When I contacted Priceline’s customer service to resolve this breach of contract, the representatives were incredibly rude, hostile, and utterly unhelpful. They refused to provide a solution or take respon
  22. [R82] Priceline 1/5 · US Total Nightmare: Double Charged and Scammed!: Avoid Priceline at all costs! Their customer service is an absolute joke. Due to their agonizingly slow response to a simple cancellation request, I was forced to double-book a last-minute hotel. The support agents repeatedly lied to my face, assuring me they would handle the cancellation and issue a full refund. They did nothing. I ended up paying twi
  23. [R34] Travelocity Hotels & Flights 1/5 · US That place sucked: I did not like it at all had hair in the bed, and some of the sheets were dirty had stains. Their casino. Part was horrible dirty as hell there was dirt and muck everywhere that place you guys should take it off for Travelocity and never ever could let anybody ever go to that place that place horrible and I don’t even know if I’m gonna get my $50 That I made a down payment for i
  24. [R64] Priceline 1/5 · US Beware: Descriptions aren’t accurate and they will not refund you.
  25. [R100] Priceline 1/5 · US No one Listening: My stay was so horrible, I booked through Priceline 25-28 2026. Priceline is advertising pictures from 7 years ago , walked in the hotel old couches and chairs, ok maybe the rooms in”is nice walking to the room and getting in the elevator the whole time smell marijuana. Get to the room nasty and dark in the room lights switch didn’t work, the front door didn’t shut it had a big

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store