Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Travelocity Hotels & Flights vs Hotels.com

Travelocity Hotels & Flights 4.8★ · Free to download 60
Winner Hotels.com
Hotels.com 4.8★ · Free to download 75

Hotels.com generally offers a more reliable app experience and better customer support, making it the preferred choice over Travelocity, which struggles with app stability and service issues.

Full reviews: Travelocity Hotels & Flights · Hotels.com

Travelocity Hotels & Flights is plagued by frequent app crashes and poor customer service, despite some users finding good prices. Hotels.com, while not without its own app performance issues and customer service complaints, is generally seen as more reliable for booking and has a larger user base.

Head to head

App Performance and Reliability edge: Hotels.comR1R3R19R32
Travelocity Hotels & Flights Travelocity's app is frequently reported to crash, freeze, or not load, making it unusable for many users R1R3R19R32. Some users have resorted to using the website instead R1.
Hotels.com Hotels.com users also report slow performance and occasional freezing, even on newer devices . Some users have issues logging in after updates .
Customer Service and Support tieR7R16R24R28
Travelocity Hotels & Flights Travelocity receives numerous complaints about horrendous customer service, including agents being unintelligible, refusing refunds even with proof, overcharging, and cancelling flights without consent R7R16R24R28. Some long-time customers note a drastic decline in service quality .
Hotels.com Hotels.com users frequently express frustration with the inability to reach a human for support, often being stuck with AI chatbots . There are also reports of issues with refunds and changes to bookings .
Booking Experience and Features tieR6R9R10R15
Travelocity Hotels & Flights Some users find Travelocity easy to use for booking flights, hotels, and packages, praising its quick and affordable options R35. However, others report issues with the booking process, such as being unable to review or change flights, or the app sending them to the wrong hotel R6R9R15. There are also complaints about not accepting Discover cards R10 and language mix-ups .
Hotels.com Hotels.com is generally seen as easy to use for booking . However, some users report issues with booking errors, such as incorrect dates or room arrangements . There are also complaints about rewards expiring and promotional codes not being accepted .
Price and Value tieR8R17R23R25
Travelocity Hotels & Flights Travelocity is praised by some for offering great prices and deals R8R17R23R25. However, other users find the prices not good or claim the app overcharged them compared to booking directly .
Hotels.com Hotels.com users sometimes find prices to be over-priced or note that added taxes make it more expensive than competitors . Some believe booking directly with hotels offers better rates and service .
Hotel Quality and Experience tieR5R12R13R14
Travelocity Hotels & Flights Travelocity users have mixed experiences with hotel quality, ranging from excellent stays R5R14 to complaints about dirty rooms, bad odors, dated facilities, and poor food R12R13.
Hotels.com Hotels.com users also report a range of hotel experiences, with many praising clean rooms, good locations, and friendly staff . However, there are significant complaints about dirty rooms, broken amenities (like AC or ice machines), noisy rooms, and hotels being worn out or under renovation .
Pick Travelocity Hotels & Flights if

you prioritize potentially finding good deals on flights and packages and are willing to tolerate a less stable app experience and potentially frustrating customer service R8R17R25.

Pick Hotels.com if

you are primarily looking for hotel bookings and prefer an app that, while sometimes slow, is generally more functional than Travelocity's, and you are prepared to deal with automated customer service .

Evidence note: Both apps have a significant number of negative reviews regarding app performance and customer service, which aligns with the common trend of recent reviews being more critical. Hotels.com has a much larger volume of reviews overall, which might contribute to a broader range of reported issues.

Frequently asked

Which app is better for finding good prices?
Both apps have users who praise their pricing, but also users who complain about overcharging or prices not being competitive; Travelocity users frequently mention finding great prices R8R17R23R35 while Hotels.com users sometimes find prices high .
Are there issues with customer service for these apps?
Yes, both apps face significant criticism for their customer service; Travelocity users report unintelligible agents, refusal of refunds, and overcharging R7R16R24R50, while Hotels.com users often struggle to reach a human and are stuck with AI assistance .
Do these apps have technical problems?
Yes, both apps experience technical problems; Travelocity's app is frequently reported to crash, freeze, or not load R1R3R19R32, and Hotels.com is described as slow and occasionally freezing .

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] Travelocity Hotels & Flights 2/5 · US App keeps crashing: Since March the app has been crashing every time I search for a hotel the app would crash. I have resorted to using the website . No updates has fixed the problem
  2. [R3] Travelocity Hotels & Flights 3/5 · US Bug: So the app keeps going blank white when selecting a hotel to look at the pictures and description.
  3. [R19] Travelocity Hotels & Flights 2/5 · US Not opening on IOS: Across all my apple products the app is not opening, and crashing. Takes ages to load and when it does it freezes. Unable to load reservations or search.
  4. [R32] Travelocity Hotels & Flights 1/5 · US App unusable lately: My app is a brick lately. I have used it daily for years and for the past few weeks nothing works. My favorites that I’m tracking aren’t there, if I click on flights I can’t search a thing it just spins, that’s IF the click even works and it doesn’t freeze the entire app
  5. [R7] Travelocity Hotels & Flights 1/5 · US Disappointment: I am absolutely disgusted with Travelocity. I had a flight cancellation and was told that my wife and I had credits of $198 each. I went to book a flight with the credits. The Travelocity agent, who spoke virtually unintelligible English first told me there would be a $100 fee discounted from the credit. Then she told me the price of the flight i was seeking to book was over $150 m
  6. [R16] Travelocity Hotels & Flights 1/5 · US Horrendous customer service!: I went on the chat to see if I could change the return date of my flight, and I was on for 2 hours with 2 different “customer service members” and they told me they were going to charge me another $400 to change my date. I said I should have a credit from yje first date and I would pay the difference. He insisted I owed $400! I refused to pay for basically 3 flights w
  7. [R24] Travelocity Hotels & Flights 1/5 · US Poor service/dishonesty: Would not refund my money after booking minutes later. I selected the incorrect dates and they refused to help even when the hotel manager spoke with an agent that stated they would cancel my reservation and allow the hotel to charge me instead. Now they have disputed my dispute and refuse to refund me. Don’t use Travelocity as they do not hold their WORD on refunds!!!
  8. [R28] Travelocity Hotels & Flights 1/5 · US Problem with cancellation of insurance: Made reservation and added insurance. Then had to cancel reservation next day. Insurance could not be cancelled. Got credit card to refund but 2 months later fee was added back. Poor business practice. Will not use these services if refunds are not available
  9. [R6] Travelocity Hotels & Flights 3/5 · US Sent to a wrong hotel: I booked at amba Taipei Zhongshan, but when I arrived there, they said my booking was at their other branch, amba Chongshan (中山）which is lot less quality.
  10. [R9] Travelocity Hotels & Flights 3/5 · US Ok but needs a lot of work and updating: Decent, but you have to have an adult they don’t allow you to book a flight for a unaccompanied minor but other than that decent
  11. [R10] Travelocity Hotels & Flights 2/5 · US Why no Discover: I was shocked to see that Discover is not accepted. I will be taking my bookings elsewhere.
  12. [R15] Travelocity Hotels & Flights 3/5 · US Frustrating!: I went through choosing dates, choosing the hotel, choosing the flights and when I go to review, it keeps telling me to change the flight, but it gives me no options! I've done this five times now. I give up.
  13. [R8] Travelocity Hotels & Flights 5/5 · US Always a great price: Absolutely wonderful
  14. [R17] Travelocity Hotels & Flights 5/5 · US Customer since 1999: I have been using Travelocity for international air travel since 1999. Travelocity always had the best flight deals.
  15. [R23] Travelocity Hotels & Flights 5/5 · US The best app: Seguro y con excelentes precios..
  16. [R25] Travelocity Hotels & Flights 5/5 · US Outstanding Performance: I can’t count how many bookings and trips Travelocity has architected for me. Tha ts because I use them so much… it’s not even a question anymore which site or app it’s simply known to go to the gnome! -AV
  17. [R5] Travelocity Hotels & Flights 5/5 · US Excelente vacaciones en Punta Cana: El hotel muy bueno, la playa mal con sargazo El personal sumamente amable y atentos
  18. [R12] Travelocity Hotels & Flights 3/5 · US Mediocre hotel: The Riu Republic it’s not a 4 STARS hotel …. The hotel barely reaches the 3 STARS RANKING…The food is really poor in presentation condition flavor… the Hotel is ready for a couple of years of a remodelación… the biggest dissatisfaction was the lacks of music…Dominican music ..you go vacationing to Dominican Republic to enjoy the amazing music for that beautiful island. They were so
  19. [R13] Travelocity Hotels & Flights 2/5 · US Bad Odor: The room had a really bad odor! As soon as we opened the door it just hit us. They really need to clean the carpets.
  20. [R14] Travelocity Hotels & Flights 5/5 · US Softball travel: Great stay for the our tournament
  21. [R35] Travelocity Hotels & Flights 5/5 · US Best vacationing site: Quick, easy & affordable
  22. [R50] Travelocity Hotels & Flights 1/5 · US Horrible customer service: Well not use this app again. Even with picture proof they refuse refunds. They can get hospital bills sent to them

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store