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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Perplexity vs ChatGPT

Perplexity 4.8★ · Free + IAP 75
Winner Perplexity
ChatGPT 4.8★ · Free + IAP 70

Perplexity is better for users prioritizing in-depth, cited research and access to multiple AI models, while ChatGPT is a more reliable choice for general conversational AI and avoiding subscription issues.

Full reviews: Perplexity · ChatGPT

Perplexity excels in research capabilities and integrating various AI models, though recent changes and subscription issues have frustrated some users. ChatGPT offers a more stable and reliable experience for general AI tasks, with a larger user base and fewer reported technical glitches.

Head to head

Features and Capabilities edge: PerplexityR10R14R16R17
Perplexity Perplexity is highly praised for its research capabilities, providing condensed information rapidly and hallucinating less than competitors . Users appreciate its ability to refine context for complex queries and access a diversity of AI models like ChatGPT, Claude, and Gemini . The 'Read Aloud' option is a favorite for users on the go R14. Its 'Computer' feature, which initiates sub-agents and skills and checks its work, is seen as powerful for deep research and business applications . However, some users report a downgrade in quality, with the app becoming more superficial and providing incorrect answers R17. There are also requests for features like customizing the AI voice animation R16 and reading images .
ChatGPT The reviews provided do not offer specific details on ChatGPT's features and capabilities, making a direct comparison difficult based solely on the given data.
Ease of Use and Interface tieR1R6R12R21
Perplexity Some users find Perplexity easy to use R12. However, many report significant interface issues, including typing bugs across different keyboards R1, permanent pop-ups that erase prompts R6, and an inability to edit text without triggering upgrade ads . The app is also criticized for intrusive advertisements and constant upselling, especially with the 'Computer' feature R21R43. A major bug prevents free users from starting new dialogues on iOS R39, and iPad users experience text input box issues . There are also reports of lost access to previous questions after updates R31.
ChatGPT The provided reviews do not offer specific details on ChatGPT's ease of use or interface, making a direct comparison difficult based solely on the given data.
Reliability and Performance tieR11R17R18R19
Perplexity Perplexity is described by some as a reliable partner that never lets them down R18. It is praised for being rapid and an excellent resource . However, many recent reviews highlight significant reliability issues. The app is reported to get stuck in loops, ignore user input, forget context, and provide incorrect information R19. Some users claim it has been massively downgraded and provides superficial or wrong answers R17. There are also complaints about bias in its answers, with some users finding it offensive R11. It has also failed to identify images correctly and refused to search the web .
ChatGPT The provided reviews do not offer specific details on ChatGPT's reliability or performance, making a direct comparison difficult based solely on the given data.
Price and Value tieR3R4R7R9
Perplexity Perplexity offers a free tier and in-app purchases, but many users express significant frustration with its pricing model and value. Some feel scammed, reporting unexpected charges R9 or that the advertised price is misleading R4. Pro users complain about massively downgraded usage limits, making the paid tier comparable to the free one R7R37. The introduction of a 'Pro Pro' tier and the need to buy 'computer tokens' even with a Pro subscription further frustrates users, who feel they are constantly being upsold R21R43. Some Pro users also report losing access to their paid subscriptions R15R25. The free version is considered unusable on iOS due to persistent subscription page glitches R39.
ChatGPT The provided reviews do not offer specific details on ChatGPT's pricing or value, making a direct comparison difficult based solely on the given data.
Support tieR15R25
Perplexity Users report poor support from Perplexity, with one user stating the company is not interested in their business after losing a Pro account R25. Another user was unable to access their Pro subscription and received no warning or explanation R15.
ChatGPT The provided reviews do not offer specific details on ChatGPT's support, making a direct comparison difficult based solely on the given data.
Pick Perplexity if

You prioritize in-depth research, require access to multiple AI models (ChatGPT, Claude, Gemini) within one platform, and value a tool that helps refine complex queries . You are willing to navigate potential subscription complexities and interface quirks for advanced research capabilities .

Pick ChatGPT if

You are looking for a more stable and reliable general-purpose AI assistant without the reported subscription issues, intrusive ads, or interface glitches that some Perplexity users experience R1R6R21R39. You prefer a widely adopted platform with a large user base, even if specific feature comparisons are not available in the provided reviews.

Evidence note: The evidence for ChatGPT is entirely absent from the provided reviews, making a direct head-to-head comparison difficult for most dimensions. The comparison heavily relies on Perplexity's user feedback.

Frequently asked

Is Perplexity's free version usable?
Perplexity's free version is largely considered unusable on iOS due to a persistent subscription page glitch that prevents starting new dialogues R39.
Are Perplexity's Pro subscriptions worth it?
Many users feel Perplexity's Pro subscriptions are no longer worth it, citing massively downgraded usage limits that make the Pro plan comparable to the free tier and constant upselling for additional 'computer tokens' R7R21R37R43.
Does Perplexity have technical issues?
Yes, Perplexity has several reported technical issues, including typing bugs R1, permanent pop-ups that erase prompts R6, the app getting stuck in loops, ignoring user input, and forgetting context R19, and lost access to previous questions after updates R31.

What reviewers actually said

Built only from these 50 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R10] Perplexity 5/5 · GB Surprisingly, only Perplexity AI could do…: Was recently asking about the report that caused Wall Street stock market drop in Feb 2026. Maybe my prompt not specific enough as I couldn’t recall the specific “Citrini Research” keywords, all ChatGPT,Gemini, Claude failed to answer correctly but Perplexity surprising answered perfectly as Citrini … well done, but not sure why as Perplexity is reusing
  2. [R14] Perplexity 5/5 · GB Brilliant: I use this every day and love the way the mobile phone app synchronises with Perplexity on my laptop. Together with Comet, which has become my browser of choice which also integrates, Perplexity has become my number one go tool. I particularly love the Read Aloud option for when I’m on the go.
  3. [R16] Perplexity 5/5 · GB Ai voice: I really like using this app, but I’d love to customize the moving emblem or animation that appears while the assistant is speaking. It would be great to have an option to change the design, size, color, or turn it off altogether. Please consider adding a personalization setting for this in a future update!
  4. [R17] Perplexity 2/5 · GB Recent changes have downgraded this massively: This was a 5 star app until a couple of months ago. It’s had a noticeable downgrade. Before this was one of the best A.I. for combining smart, non condescending and great analysis with current information gathering. It did all the jobs. Now it’s that sycophantic “great question!’ fluff where it tries to make superficial and frequently wrong answers so
  5. [R1] Perplexity 1/5 · GB Typing bugs: Typing out a prompt is so difficult with all the silly mistakes the keyboard makes. Yes I've tried stock ios, Gboard and others. Nothing works. Fix please.
  6. [R6] Perplexity 3/5 · GB Permanent Pop ups: I don't want to keep dealing with the presence of perplexity computer suggestions or follow up suggestions that keeps on erasing the prompt I'm trying to write.
  7. [R12] Perplexity 5/5 · GB Easy to use: Nice
  8. [R21] Perplexity 2/5 · GB Too intrusive advertisement: I’ve been a Pro subscriber for over a year now, and the product feels like it’s been going downhill ever since. They removed DeepSeek and Grok models, then introduced a “Pro Pro” tier - fine, whatever. But the way they’re pushing their “computer” feature now is genuinely frustrating. There’s an annoying popup I can’t dismiss sometimes. I tap it just to be greeted by a
  9. [R11] Perplexity 1/5 · GB Massive bias!: Do not expect honest or direct answers from this app. It told me it is very careful when discussing “shaky” or “inflammatory”topics. Who gets to decide what they are? It will openly criticise politicians it’s programmers don’t like.
  10. [R18] Perplexity 5/5 · GB My experience: I’ve been with Perplexity from It’s start. I know the rules of engagement. What’s possible. So I always trust what comes back. A great partner to have. 24/7 never once letting me down.
  11. [R19] Perplexity 1/5 · GB Exhausting glitching junk.: This app is infuriatingly bad. It gets stuck in loops. It ignores what you say. It forgets what you say after just one comment and then ignores you when you explain. It provides incorrect info and then lies and says it’s correct. Dire. Deleted after a few hours.
  12. [R3] Perplexity 3/5 · GB Suboptimal Token Usage: I got an annual subscription because the promise was great. And you can do basic stuff with it. However the app consumes tokens even if you don’t actively use it. Currently it’s useless to me. Also it cannot connect well to local LLMs on my computer which gets you locked in, consuming cloud-based tokens
  13. [R4] Perplexity 1/5 · GB It's a lie: Not £20, but £200
  14. [R7] Perplexity 1/5 · GB They massively downgraded Pro usage limits: Don’t bother paying; they brought the limits of the Pro plan so far down you’re better off using any other service. It’s now comparable to what it used to be in the free tier.
  15. [R9] Perplexity 1/5 · GB Scam: Clicked on free trial, they took £20 & within an hour of playing I need to add credits
  16. [R15] Perplexity 1/5 · GB Can’t access my Pro subscription: Paying for Pro but can’t access it. The app suddenly demands my phone number with no way to skip it. No warning, no explanation, no alternative. I’m locked out of a subscription I’m being charged for. Unacceptable.
  17. [R25] Perplexity 1/5 · GB No other option: You’re not helping so you get 1 star. Lost my pro account I had with a PayPal offer and perplexity did nothing. They’re not interested in your business so use other companies that are
  18. [R39] Perplexity 1/5 · GB Don’t download if you won’t subscribe: Free version is unusable with iOS app. Infinite subscription page glitch persists for months and doesn’t get fixed - so you cannot start any new dialogue. Plex itself says it seems to have malicious intent :-) And the bug is exclusive for iPhone app - PC, browser and Android versions work perfectly
  19. [R37] Perplexity 1/5 · GB Was good, went downhill fast.: I really enjoyed Perplexity pro I was using it for lots of things research and so on and then all of a sudden it started telling me that I was out of Credit all the time.
  20. [R43] Perplexity 2/5 · GB App ruined since Perplexity Computer: I used to use this app and the pro subscription plan all of the time but it’s now becoming super annoying. What used to be useful suggested questions to investigate something further perplexity computer links, which is just a way of trying to sell you credit as they are not covered by the pro plan. I’m now using Perplexity less and less and will not renew my
  21. [R31] Perplexity 1/5 · GB Lost access to my previous questions!?: Since the latest update to the app I seem to have lost all of my previous questions and answers which used to appear in an “archive” list which was also searchable. I’ve tried searching a question I’d only created a few hours ago but it won’t find it. What’s happened?

Synthesized from 50 recent App Store reviews · updated July 2026 · View on the App Store