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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

M Health Fairview vs MyChart

M Health Fairview 4.5★ · Free to download 60
Winner MyChart
MyChart 4.6★ · Free to download 75

MyChart is the stronger choice due to its broader adoption and generally more reliable performance, despite some user frustrations with complexity and communication.

Full reviews: M Health Fairview · MyChart

M Health Fairview and MyChart both serve as patient portals, offering access to medical information and communication with providers. While M Health Fairview is praised for its user-friendly interface and comprehensive features by some, it suffers from significant technical issues and poor customer service. MyChart, a more widely used platform, is appreciated for its convenience and robust features, though it also faces criticism for complexity and inconsistent messaging.

Head to head

Features & Information Access edge: MyChartR4R5R8R11
M Health Fairview M Health Fairview users appreciate having all needed information in one spot, including doctor visits, tests, results, and after-visit reports R5R11R31. The app allows for scheduling appointments, finding urgent care with wait times, and sending messages to doctors R31. However, some users report difficulty finding features, accessing documents, or that certain appointment types are not available in the app R4R8R14.
MyChart MyChart users value having all their medical information, appointments, lab results, and medication lists at their fingertips . The app allows for scheduling appointments, reviewing everything, and even video visits . Some users, however, find it lacks options present in other MyChart versions or that test results don't always show up .
Ease of Use & Navigation tieR3R4R5R14
M Health Fairview Some M Health Fairview users find the app easy to use, navigate, and user-friendly with a better look and feel than previous versions R5R21. Conversely, many users describe the app as confusing, hard to figure out, cluttered, and difficult to locate simple functions like messaging a doctor R4R14. Issues with switching profiles and password difficulties are also reported R3R4.
MyChart MyChart is praised by many for being convenient, easy to navigate, and customer-friendly . However, a significant number of users find the app complicated, not user-friendly, and describe the interface as old or dated . Logging in can be difficult, especially for seniors, with frequent password updates R76.
Reliability & Performance edge: MyChartR12R13R14R18
M Health Fairview M Health Fairview suffers from significant reliability issues, with users reporting the app constantly freezes, menus don't work, and screens don't expand to full size R12R13. Virtual visits have failed, and the quick connect feature has not worked R14R18. Some users also note problems with missed appointments not working at times .
MyChart MyChart generally performs well for many users, with some noting it's getting better over time . However, the app is prone to bugs, including issues with ordering prescriptions and frequent 'Error' messages . Virtual visits can be problematic, forcing users to leave and re-enter the app R74. Payment features like Apple Pay autofill and links also frequently do not work .
Communication & Support tieR1R6R9R16
M Health Fairview Communication is a major pain point for M Health Fairview users, with complaints about terrible customer service, difficulty contacting representatives, and disorganization regarding health results and communication R1R9. Users report having to chase lab results and not being able to send direct emails to staff R6R9. Inputted data is often not visible to providers R16.
MyChart MyChart is designed to simplify communication with care teams, allowing users to message doctors and receive notifications . However, many users experience slow responses, no responses, or messages being handled by different people who don't read previous communications R35R40. Customer support via phone is often impossible to reach, and staff are sometimes unhelpful .
Privacy & Permissions edge: M Health FairviewR22R59R76
M Health Fairview M Health Fairview has a notable privacy concern, requiring 'full access' calendar permission on iOS, which users deem an unnecessary privacy risk R22.
MyChart MyChart users express concerns about security, particularly with frequent password updates and the difficulty this poses for older users R76. There are also complaints about the app automatically switching to digital billing without consent R59.
Pick M Health Fairview if

You are an existing M Health Fairview patient and find the app's interface and information access to be straightforward and empowering, especially if you have a positive experience with their specific doctors and surgical teams R11.

Pick MyChart if

You prioritize having a widely adopted app that consolidates medical information and appointments, and you are comfortable navigating a potentially complex interface to manage your healthcare .

Evidence note: M Health Fairview has a significantly smaller number of reviews compared to MyChart, which means its evidence base is less comprehensive and potentially more susceptible to individual experiences. MyChart, being a platform used by many different providers, often receives reviews that reflect the specific provider's implementation rather than the core app itself, which can skew perceptions of its general functionality.

Frequently asked

Can I message my doctor using these apps?
Yes, both M Health Fairview and MyChart offer the ability to message your doctor or care team, though users report mixed experiences with response times and consistency R6R31R35R40.
Are these apps easy for seniors to use?
While some users find M Health Fairview easy to navigate, others, including seniors, report difficulty with passwords and finding features R4R5R14R21. MyChart is also noted as potentially challenging for more mature users, especially with frequent password updates and verification codes R76.
Do these apps have issues with virtual visits?
M Health Fairview users have experienced complete failures with virtual visits R18. MyChart users also report issues, including the app forcing them to leave and re-enter during virtual visits R74.

What reviewers actually said

Built only from these 94 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R4] M Health Fairview 1/5 · US I’m 74: I lost passwords to the app and to my chart. I can’t find some features that I need for my own convenience. Very annoying and frustrating to redo all the settings
  2. [R5] M Health Fairview 5/5 · US Easy to use: It is handy to have all needed information in one spot and easy to navigate too.
  3. [R8] M Health Fairview 4/5 · US Pretty good MyChart wrapper: Scheduling an appointment through the app is a bit of a pain. Some types of appointments are not in the apps system, others take multiple steps that feels like a loop.
  4. [R11] M Health Fairview 5/5 · US Indispensable: Provides complete information from doctor visits, tests and results, and is indispensable for identifying providers, accessing after visit reports and communicating with dictors!
  5. [R3] M Health Fairview 3/5 · US Can’t switch profiles: Normally I love this app. However, now it’s not letting me switch between my profile and my son’s profile. In order for me to view his messages, I have to go to my computer online. Very frustrating.
  6. [R14] M Health Fairview 1/5 · US Navigate: Have not been able to figure this app out. Went through the whole process of being able to “quick connect” to the app using a four digit number the other day. It DID NOT work!
  7. [R12] M Health Fairview 2/5 · US Constantly freezes screen: Latest update makes everything freeze after I press anything; notifications, messages, upcoming appointments, lab results, everything. I’ve only encountered these problems this September. Sometimes works again after I turn off and on my phone, other times I have to completely close and reopen the app.
  8. [R13] M Health Fairview 5/5 · US Menus don’t work: When I tap “messages” and many other elements of the app, it’s like my screen is broken and I just can’t select or access big parts of the app. My phone is not the problem, this is not an issue with any other app.
  9. [R18] M Health Fairview 2/5 · US Disappointed: I finally get this app on my phone and get it to actually work up until I had a virtual visit with my doctor today. Not only did the app not do what I was told it would do but it was a complete failure according to my chart, I do not exist or invalid failure. Well, this app is an invalid failure.
  10. [R1] M Health Fairview 1/5 · US Terrible customer service: Extremely hard to contact a representative, hard to find documents in the app. Terrible service in general. Facilities are also poorly maintained.
  11. [R6] M Health Fairview 3/5 · US App: Is very helpful, although could be more effective if could send staff direct emails.
  12. [R9] M Health Fairview 3/5 · US Organization let downs: Although I like the doctors and nurses and assistants and reception people I’ve met, there seems to be total disorganization when it comes to my health results and communication. I shouldn’t have to be the one to ask if the labs have been reviewed or when someone is going to get back to me with results. And that’s what I’ve experienced.
  13. [R16] M Health Fairview 1/5 · US Incompetence Reigns: If / when you enter in the datas that are requested of you as a patient literally NONE of the providers you visit will be able to see ANY of those data’s you spent hours organizing and inputing into their systems- none of it. So, when you show up for your appointment(s) and you have a reasonable expectation that the provider will be able to pull up those datas that you inpute
  14. [R22] M Health Fairview 1/5 · US Asks for too much calendar permission: Please fix your calendar use on iOS to be compatible with “add events only” permission. There is no reason to require “full access”. This is an unnecessary privacy risk for users.
  15. [R59] MyChart 2/5 · US Review: I never asked to get my bills this way. I prefer them sitting in the mail. They just took it upon themselves to send it this way I don’t approve of it. As far as appointments go, not all their doctors put their appointments in here not helpful.
  16. [R76] MyChart 3/5 · US Improve security: I love the app and how easy it is to navigate once you are logged in. but sometimes logging in is so hard especially for my grandmother. it seems like they ask you to update your password info monthly and my grandma struggles with technology so i think they could do better with this. i have set up the passkeys for her multiple times and she can never figure out how to set it on h
  17. [R31] M Health Fairview 5/5 · US Obsessed: This is literally the best - my account is linked to my sons. I can see all of our appointments, start evisits, find our primary care doctor information, search an urgent care (with accurate wait times), sent messages to my doctor, see test results, view after visit reports. What more could I ask for?! This is healthcare at its finest.
  18. [R35] MyChart 2/5 · US Messaging my doctor: Before switching over to MyChart, I was able to easily message my doctor, which was a win-win for both of us because it helped to keep down the time needed for my office visits! Now with my chart, I can't even send a message to my PCP! So I'm very dissatisfied with aspect of MyChart! As for all the other supposed advantages of MyChart, for me, I've found that it offers nothin
  19. [R40] MyChart 3/5 · US Messages: The platform is too complicated to leave a message to providers.
  20. [R21] M Health Fairview 5/5 · US Great App!!!: HIGHLY RECOMMEND VERY USER FRIENDLY
  21. [R74] MyChart 1/5 · US Just stupid: Now why would y’all stupid selves log me out every time I quickly step outside the app? If the virtual visit isn’t working then I still need to get back to where I was not sign in again! If you weren’t forcing people to leave the app for a virtual visit then I wouldn’t need to come back and try again when the link doesn’t work properly! You clearly lack a UI/UX team!

Synthesized from 94 recent App Store reviews · updated July 2026 · View on the App Store