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Updated July 2026 · real, multi-region App Store reviews
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The verdict on

M Health Fairview

60
User verdict / 100 High confidence Divided

The M Health Fairview app provides convenient access to medical information and communication with providers, but recent updates have introduced significant technical issues and navigation challenges, leading to user frustration.

4.5★ lifetime (466) Free to download since 2021 by Fairview Health Services updated 2.2 mo ago recent negative 38% 34 reviews across 1 regions
App Functionality Information Access Navigation & UI Provider/Facility Experience
5★14
4★4
3★3
2★4
1★9
recent reviews across 1 regions, vs the 4.5★ lifetime average

The M Health Fairview app is designed to centralize patient information, test results, and communication with doctors, with many users appreciating its comprehensive features. However, recent reviews highlight a decline in app performance, including freezing, login difficulties, and navigation problems, despite claims of bug fixes in the latest update. The app's overall lifetime rating remains strong, but recent sentiment indicates a negative trajectory.

What users like

  • Provides comprehensive access to medical information, test results, and after-visit reports.R12R30R28
  • Facilitates communication with doctors and allows for scheduling appointments.R12R30
  • Many users find the app easy to use and navigate when it functions correctly.R5R21R32R34
  • Allows linking of family accounts for managing multiple profiles.R30

What users complain about

  • Recent updates have caused the app to freeze frequently and make menus unresponsive.R9R13
  • Users report difficulties logging in, including password issues and missing Face ID options.R2R7R24
  • Problems switching between patient profiles, requiring users to use a computer instead.R4
  • Navigation is confusing for some, making simple tasks like messaging a doctor difficult.R17R10
  • Issues with virtual visits, where the app fails to connect or recognize the user.R14
  • Concerns about privacy due to excessive calendar permission requests on iOS.R20

Latest update · v5.2.3

What the developer says changed (the verdict above weighs this against what reviewers report):

This release includes general bug fixes and updates to app libraries.

Recurring themes

App Functionality negative
Many recent reviews report significant technical issues such as the app freezing, menus not working, and login problems. This contradicts the developer's notes about 'general bug fixes'.R9R13R2R24
Information Access positive
Users appreciate the ability to view doctor visit information, test results, and communicate with providers through the app.R12R30R28R5
Navigation & UI mixed
While some find the app easy to navigate and well-designed, others describe it as confusing, cluttered, and difficult to figure out.R5R21R32R34
Provider/Facility Experience mixed
Reviews are mixed regarding the quality of care and organization of Fairview Health Services, with some praising doctors and surgical teams while others report disorganization, poor communication, and unsatisfactory facility conditions.R3R15R16R19

Who it's for

This app is for existing M Health Fairview patients who want a centralized platform to manage their health information, appointments, and communication with providers R12R30. It is particularly useful for those who need to manage multiple family profiles R30. However, users who are easily frustrated by technical glitches, app freezes, or login issues should be aware of current problems R9R13R2.

Evidence note: The recent reviews skew negative, indicating a decline in user experience despite a strong lifetime rating. Many technical issues are explicitly tied to 'latest updates' R9R7. The developer's notes mention 'general bug fixes', but recent user feedback directly contradicts this, with multiple reports of new or persistent bugs.

Frequently asked

Can I manage multiple family member profiles with the M Health Fairview app?
Yes, the app allows you to link your account to your son's, enabling you to see all appointments, start e-visits, and view information for both profiles R30. However, some users have recently experienced issues switching between profiles within the app R4.
Does the M Health Fairview app support Face ID login?
Some users have reported that the Face ID login option is missing with the latest update, indicating it may no longer be available or is experiencing issues R7.
Are there issues with the app freezing or menus not working?
Yes, several recent reviews indicate that the app constantly freezes and menus, such as 'messages' and other elements, do not respond after the latest update R9R13.
Can I schedule appointments through the app?
Yes, you can schedule appointments through the app, but some users find the process to be a bit of a pain, with certain appointment types not available or requiring multiple steps R6.

What reviewers actually said

Built only from these 34 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R12] 5/5 · US Indispensable: Provides complete information from doctor visits, tests and results, and is indispensable for identifying providers, accessing after visit reports and communicating with dictors!
  2. [R30] 5/5 · US Obsessed: This is literally the best - my account is linked to my sons. I can see all of our appointments, start evisits, find our primary care doctor information, search an urgent care (with accurate wait times), sent messages to my doctor, see test results, view after visit reports. What more could I ask for?! This is healthcare at its finest.
  3. [R28] 5/5 · US Appreciate this app: Being able to view information about my health is empowering.
  4. [R5] 5/5 · US Easy to use: It is handy to have all needed information in one spot and easy to navigate too.
  5. [R21] 5/5 · US Great App!!!: HIGHLY RECOMMEND VERY USER FRIENDLY
  6. [R32] 5/5 · US Fairview: Nicely done phone app. Font size is good and navigation was easy.
  7. [R34] 5/5 · US Better look and feel: Only used the app a few times so far and I love the look! It looks so much better then the old app and easier to navigate.
  8. [R9] 2/5 · US Constantly freezes screen: Latest update makes everything freeze after I press anything; notifications, messages, upcoming appointments, lab results, everything. I’ve only encountered these problems this September. Sometimes works again after I turn off and on my phone, other times I have to completely close and reopen the app.
  9. [R13] 5/5 · US Menus don’t work: When I tap “messages” and many other elements of the app, it’s like my screen is broken and I just can’t select or access big parts of the app. My phone is not the problem, this is not an issue with any other app.
  10. [R2] 1/5 · US I’m 74: I lost passwords to the app and to my chart. I can’t find some features that I need for my own convenience. Very annoying and frustrating to redo all the settings
  11. [R7] 2/5 · US Face ID?: Where is the Face ID login with the latest update?
  12. [R24] 4/5 · US Password difficulty: I cannot enter MyChart with my password as it will not register when I try to submit it.
  13. [R4] 3/5 · US Can’t switch profiles: Normally I love this app. However, now it’s not letting me switch between my profile and my son’s profile. In order for me to view his messages, I have to go to my computer online. Very frustrating.
  14. [R17] 1/5 · US App is confusing: The app is all over the place and doing something simple as sending a message to your doctor is hard to locate. This app needs to be optimized to make things simple and not so cluttered.
  15. [R10] 1/5 · US Navigate: Have not been able to figure this app out. Went through the whole process of being able to “quick connect” to the app using a four digit number the other day. It DID NOT work!
  16. [R14] 2/5 · US Disappointed: I finally get this app on my phone and get it to actually work up until I had a virtual visit with my doctor today. Not only did the app not do what I was told it would do but it was a complete failure according to my chart, I do not exist or invalid failure. Well, this app is an invalid failure.
  17. [R20] 1/5 · US Asks for too much calendar permission: Please fix your calendar use on iOS to be compatible with “add events only” permission. There is no reason to require “full access”. This is an unnecessary privacy risk for users.
  18. [R3] 5/5 · US Doctors that actually listen to you there: I feel very strongly the doctor I see is very kind and actually really took the time to listen me I really appreciate that I hope u guys keep him thanks alisha
  19. [R15] 5/5 · US I completed a survey that I thought was from Allina Health so I want to retract it for Fairview.: Dr Hubble would have received great marks as well as all aspects of care and staff. Please let me know if I can retake the survey because the negative results and feedback in no way represent my positive feels of how well Fairview is doing in my opinion. Sorry for the confusion! :)
  20. [R16] 5/5 · US Outstanding performance: The best surgical team I’ve known you’re a good hands when it comes to this medical team thank you guys.
  21. [R19] 5/5 · US I’m Back!!!: Wow! I am very impressed with the superior medical support I receive from Fairview!!!
  22. [R6] 4/5 · US Pretty good MyChart wrapper: Scheduling an appointment through the app is a bit of a pain. Some types of appointments are not in the apps system, others take multiple steps that feels like a loop.

Synthesized from 34 recent App Store reviews · updated July 2026 · View on the App Store